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The Ville Resort - Casino

4.5 star property

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Photo gallery for The Ville Resort - Casino

View from property
View from room
Interior entrance
Exterior
3 restaurants, breakfast, lunch, dinner served; Asian cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pool
  • Breakfast available
  • Parking available
  • Spa

Explore the area

Map
Sir Leslie Thiess Drive, Townsville, QLD, 4810
  • Townsville Entertainment & Convention Centre
    ‪4 min walk‬
  • Magnetic Island Ferry Terminal
    ‪6 min walk‬
  • Cultural Centre Townsville
    ‪12 min walk‬
  • Townsville, QLD (TSV)
    ‪23 min drive‬

Room options

View all photos for Deluxe King Ocean

Minibar, in-room safe, desk, laptop workspace

Deluxe King Ocean

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Resort King Ocean View

Minibar, in-room safe, desk, laptop workspace

Resort King Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Marina

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Marina

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Ocean Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Ocean Room

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort King Marina View

Resort King Marina View | Minibar, in-room safe, desk, laptop workspace

Resort King Marina View

  • 344 sq ft
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Marina View

Minibar, in-room safe, desk, laptop workspace

Executive Twin Marina View

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Twin Ocean View

Minibar, in-room safe, desk, laptop workspace

Executive Twin Ocean View

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite

Executive Suite | Bathroom | Free toiletries, hair dryer, towels

Executive Suite

  • 689 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Resort Twin Marina View

Resort Twin Marina View | View from room

Resort Twin Marina View

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort Twin Ocean View

View from room

Resort Twin Ocean View

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive King Ocean View

Minibar, in-room safe, desk, laptop workspace

Executive King Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Minibar, in-room safe, desk, laptop workspace

Deluxe Suite

  • 689 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Marina

Deluxe King Marina | Minibar, in-room safe, desk, laptop workspace

Deluxe King Marina

  • 344 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort King Suite

Minibar, in-room safe, desk, laptop workspace

Resort King Suite

  • 689 sq ft
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Resort Twin Suite

Resort Twin Suite | Balcony

Resort Twin Suite

  • 689 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive King Marina View

Minibar, in-room safe, desk, laptop workspace

Executive King Marina View

  • 344 sq ft
  • Marina view
  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Ardo

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, (121)
The price is $151
per night
$167 total
includes taxes & fees
Feb 20 - Feb 21
Ardo

About this property

The Ville Resort - Casino

4.5-star Townsville hotel connected to the convention center, walkable to Magnetic Island Ferry Terminal
3 restaurants, a full-service spa, and a casino are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, an outdoor pool, 3 bars/lounges, and a fitness center are onsite.
The Ville Resort - Casino offers 194 accommodations with minibars and safes. Televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Hands in Harmony. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.
In addition to a full-service spa, The Ville Resort - Casino features an outdoor pool and a fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 0 square feet (0 square meters) include a conference center. This luxury hotel also offers a casino, spa services, and a terrace. Onsite self parking is complimentary.

The Ville Resort - Casino has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
The Palm House - This buffet restaurant serves breakfast and dinner. Reservations are required.
Spin Cafe - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
Quarterdeck - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Miss Songs - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (AUD 15 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 28.95 to 36.95 per person
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Private picnics

Restaurants on site

  • Miss Songs
  • Quarterdeck
  • Room Service
  • Spin Cafe
  • The Palm House

Things to do

  • 24 gaming tables
  • 370 slot machines
  • Casino (13,638 square feet of space)
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Free crib
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference center

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • In-room roll-in shower
  • Pool access ramp on site
  • Pool hoist on site
  • Portable shower seat
  • Raised toilet seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Built in 1986
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Pay movies

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 28.95 to 36.95 for adults, and AUD 0 to 14.95 for children
  • Valet parking fee: AUD 15 per day (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 3.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Jupiters Townsville
Jupiters Townsville Casino
Jupiters Townsville Hotel & Casino
Townsville Jupiters
Jupiters Hotel Townsville
Jupiters Townsville Hotel And Casino
Jupiters Townsville Hotel Townsville
Ville Resort Casino Townsville
Ville Casino Townsville
Ville Casino
The Ville Casino Townsville
The Ville Resort - Casino Hotel
The Ville Resort - Casino Townsville
The Ville Resort - Casino Hotel Townsville

The Ville Resort - Casino Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1001 reviews
Rating 8 - Good. 309 out of 1001 reviews
Rating 6 - Okay. 73 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Troy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Nov 2024

10/10 Excellent

Wilfred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2024

8/10 Good

Peter

Traveled with partner
the room is nice and comfortable the bathroom shower is dangerous. who these days puts a bathtub in with shower, i would hate to be full and shower in the bathtub why install shuch a narrow bath.
Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Glen

Stayed 1 night in Oct 2024

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities and service
Fabulous place to stay. We can’t wait to book our next stay.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Poor food options. Too much stodgy food. Buffet breakfast and dinner was poor quality and expensive
Stayed 4 nights in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Jodie

Traveled with family
Liked: Staff & service, property conditions & facilities
None
Stayed 1 night in Oct 2024

6/10 Okay

Craig

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
There were a series of problems with our stay. We had noisy neighbours in a room from midnight to 0630 one night. We had all sorts of problems ordering food and drinks from the poolside bar and app. The app wasn’t working one day and we were asked to go inside to two separate locations to order food and drinks. To top that the staff were rude at having to deliver the order to the pool deck. Our room was not serviced one day. When it was little things like milk were not replaced. We paid quite a lot for this stay for 4 nights and we simply expected more from this so-called premium location. We were spoken to in a dismissive way in the casino one night so we left without playing any of the games. Songs restaurant was enjoyable in the hotel. We got the best service of our stay as we were leaving when the Irish guy placed our luggage in our car. He was polite and attentive. I did raise these issues with the Duty Manager who comped a breakfast for both of us one day. However as it was a buffet it was hardly costing the hotel anything. The pool area is the winning feature. If only the service was better. The male lifeguard was attentive and did a good job.
Stayed 4 nights in Sep 2024

10/10 Excellent

Deborah

Traveled with partner
Liked: Amenities, property conditions & facilities
Everything I needed in one location. Look forward to going back
Stayed 3 nights in Sep 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has everything in one place Service has improved again Big shout to Jane on front desk for exceptional service
Stayed 3 nights in Oct 2024

8/10 Good

Michael

Traveled with partner
Disliked: Property conditions & facilities
The room was old and didn’t even have water in fridge
Stayed 1 night in Sep 2024

10/10 Excellent

Tina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever thank you ! 🙏
Stayed 3 nights in Sep 2024

10/10 Excellent

Peter

Stayed 1 night in Sep 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious with a great view, the food was fantastic, would highly recommend it as a place to stay
Stayed 1 night in Sep 2024

6/10 Okay

Karen

Liked: Cleanliness
Shame about the lack of transport
Stayed 2 nights in Sep 2024

10/10 Excellent

Kimberley

Stayed 1 night in Sep 2024

10/10 Excellent

Kiran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, efficient.
Stayed 2 nights in Sep 2024

2/10 Terrible

Brendan

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Twice i have stayed at the resort paying good money to be there and twice i have been refused entry as a guest. Im not impressed with the service and feel ripped off. The staff were surprised when i told them i was a guest staying at the resort each time and still were not budging on letting me enjoy my stay in the casino. I dont know we hat else to say aopart from im rather dissapointed.
Stayed 1 night in Sep 2024

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, with a few dinings options to choose from on site. Easy parking and great valet service. Only thing I could fault was the bed was a bit hard even with a mattress topper but other than that had a great stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Sonja

Stayed 1 night in Sep 2024

10/10 Excellent

Christie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024