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The Palmer Collective

4.0 star property

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Photo gallery for The Palmer Collective

Reception
Breakfast and dinner served
Outdoor pool, pool umbrellas, sun loungers
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast available
  • Pool

Explore the area

Map
12 14 Palmer Street, South Townsville, QLD, 4810
  • Magnetic Island Ferry Terminal
    ‪11 min walk‬
  • Queensland Country Bank Stadium
    ‪13 min walk‬
  • Townsville Entertainment & Convention Centre
    ‪16 min walk‬
  • Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | 1 bedroom, pillowtop beds, desk, blackout drapes

Deluxe Room, 1 Queen Bed

9.0 out of 10
Wonderful
(66 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, pillowtop beds, desk, blackout drapes

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(34 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

The Palmer Collective

4-star hotel in South Townsville
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, dry cleaning, and laundry facilities. Housekeeping is available on request.
The Palmer Collective offers 118 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. This Townsville hotel provides complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Palmer Collective features an outdoor pool and a hot tub. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a vending machine, tour/ticket assistance, and a garden. Onsite self parking is complimentary.

The Palmer Collective is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.
Palmer's Bar & Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; AUD 14 to 30 for adults and AUD 14 to 30 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Palmer's Bar & Kitchen

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 52-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 8:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Rydges Townsville - 23 Palmer Street, Townsville QLD 4810]

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 50.0 per stay
Cribs (infant beds) are available for AUD 30.0 per stay

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 14 to 30 for adults, and AUD 14 to 30 for children
  • Crib (infant bed) fee: AUD 30.0 per stay
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Ibis Hotel Townsville
Townsville Central Hotel
Townsville Ibis
Townsville Central Hotel formerly Ibis Townsville
Central Hotel formerly Ibis
Townsville Central formerly Ibis Townsville
Central formerly Ibis
Townsville Central
Ibis Townsville
Townsville Central Hotel (formerly Ibis Townsville)
Townsville Central Hotel
The Palmer Collective Hotel
The Palmer Collective South Townsville
The Palmer Collective Hotel South Townsville

The Palmer Collective Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 358 out of 727 reviews
Rating 8 - Good. 266 out of 727 reviews
Rating 6 - Okay. 55 out of 727 reviews
Rating 4 - Poor. 35 out of 727 reviews
Rating 2 - Terrible. 13 out of 727 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Denis, Kelso

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Wonderful staff and food
Stayed 2 nights in Mar 2025

4/10 Poor

Carl

Stayed 1 night in Mar 2025

10/10 Excellent

Isis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was great, thank you.
Stayed 1 night in Apr 2025

6/10 Okay

Fiona

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Not great service and rooms are small.

Reception closed at 9pm so checkin was across the street at another hotel. A nightsafe would have been a better option to offer guests. The head Receptionist the next morning at checkout had an attitude and had very o customer service.
Stayed 1 night in Mar 2025

2/10 Terrible

Fiona

Business traveler
Disliked: Staff & service

Unhappy - Poor service.

No notice about after hours checkin process was received. Very poor communications.
Stayed 1 night in Mar 2025

10/10 Excellent

Ben

Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

2/10 Terrible

Bryan

Traveled with family

Disgusted

didnt make it as road vlosed informed hotel we were stuck they were happy to trouser money at our expense dispicable attitude no help from hotels.com either
Stayed 2 nights in Mar 2025

10/10 Excellent

Bree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2025

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a ground floor room which was very comfortable and convenient for the cafe/restaurant and pool. The bed was comfortable. Good value.
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly & accommodating. Great location. Clean tidy rooms. Has an attached restaurant. Safe & easy parking. Its a great place to stay. Highly recommend.
Stayed 1 night in Mar 2025

10/10 Excellent

Shannon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Thibaut

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, 10min walk from the city
Stayed 4 nights in Feb 2025

10/10 Excellent

Mathew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2025

2/10 Terrible

Pratikkumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Samantha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and welcoming. Very enjoyable stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Tanya

Stayed 1 night in Jan 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff were very friendly and helpful!
Stayed 1 night in Jan 2025

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Know what you'll get

Consistently good property to stay at
Stayed 1 night in Jan 2025

10/10 Excellent

I Ketut

Liked: Property conditions & facilities
Nice place to chill
Stayed 2 nights in Jan 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

roger

Stayed 1 night in Jan 2025

10/10 Excellent

Danny

Stayed 2 nights in Dec 2024

10/10 Excellent

Adam

Stayed 1 night in Dec 2024