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Helvetia Hôtel Résidence

3.0 star property

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Interior
Lobby
Reception
Exterior
Penthouse | Blackout drapes, soundproofing, free cribs/infant beds, rollaway beds

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot Tub
  • Spa
  • Breakfast available
  • Housekeeping
  • Parking included

Explore the area

Map
Route de Bas-Vièze 13, Troistorrents, 1875
  • Portes du Soleil
    ‪1 min walk‬
  • Super Chatel Ski Lift
    ‪6 min drive‬
  • Pre-la-Joux Ski Lift
    ‪14 min drive‬
  • Sion (SIR)
    ‪45 min drive‬

Room options

View all photos for Quadruple Room

Quadruple Room | Blackout drapes, soundproofing, free cribs/infant beds, rollaway beds

Quadruple Room

  • 484 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Penthouse

Penthouse | Private kitchen

Penthouse

  • 1076 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room

Double Room | Blackout drapes, soundproofing, free cribs/infant beds, rollaway beds

Double Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Blackout drapes, soundproofing, free cribs/infant beds, rollaway beds

Triple Room

  • 377 sq ft
  • Sleeps 3
  • 3 Twin Beds

Suite

  • 732 sq ft
  • Sleeps 3
  • 1 Double Bed

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Front of property

Alparthotel

  • Washer
  • Dryer
  • Pet friendly
  • Free WiFi
4.6 out of 5, Wonderful, (18)
The price is $183
per night
includes taxes & fees
May 24 - May 25
Alparthotel

About this property

Helvetia Hôtel Résidence

3-star Troistorrents hotel with private balconies
Helvetia Hôtel Résidence guests can head out to the slopes, sip drinks at the bar/lounge, and enjoy a hot tub and a full-service spa.
Helvetia Hôtel Résidence offers 28 accommodations with bathrobes and slippers. Rooms open to furnished balconies. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa. There are hot springs open between 10:00 AM and 8:00 PM.
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Helvetia Hôtel Résidence helps provide the perfect winter holiday with ski storage, skiing lessons, and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

Public areas are equipped with complimentary wireless Internet access. Complimentary self parking is available on site, along with a car charging station.

Helvetia Hôtel Résidence is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.

Languages

English, French, German, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: CHF 19 for adults and CHF 19 for children
  • A bar/lounge

Things to do

  • Archery
  • Full-service spa
  • Hot spring
  • Hot tub
  • Sauna
  • Ski lessons
  • Ski passes
  • Ski storage

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Hot spring
  • Hot springs open from 10:00 AM - 8:00 PM
  • Hot springs water temperature - 93 ºF
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator

More

  • 3 floors
  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 30.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CHF 19 for adults and CHF 19 for children
  • Rollaway bed fee: CHF 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Masks are required at the property for guests without COVID-19 vaccination

We should mention

Hot springs access available from 10:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 5 years old are not allowed in the spa, and guests under 15 years old are only allowed with adult supervision

Property is also known as

Helvetia Hôtel Résidence Hotel
Helvetia Hôtel Résidence Troistorrents
Helvetia Hôtel Résidence Hotel Troistorrents

Helvetia Hôtel Résidence Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 29 out of 38 reviews
Rating 8 - Good. 6 out of 38 reviews
Rating 6 - Okay. 1 out of 38 reviews
Rating 4 - Poor. 1 out of 38 reviews
Rating 2 - Terrible. 1 out of 38 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Harold

Stayed 1 night in Jan 2025

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Antony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with very friendly staff
Stayed 4 nights in Mar 2022

10/10 Excellent

Stephen, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well organised and friendly. very flexible. good location.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is clean and crisp. The staff are super friendly.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fast wie in Österreich!

Wir wurden im Hotel Helvetia besonders freundlich umsorgt und fühlten uns fast wie in Österreich. Und das will etwas heissen in der Schweiz! Das Hotel verfügt über einen kleinen SPA Bereich und auch sonst alles was man benötigt ohne viel Schnick-Schnack. Wir würden dieses Hotel jederzeit wieder buchen. Verbesserungsfähig: - Frühstück (für den Preis) - Qualität des Kaffees beim Frühstück
Stayed 7 nights in Jan 2025

6/10 Okay

Martin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Kein Warmwasser und Spa defekt

Hotel entspricht Dreisternestandard, also etwas spartanische Ausstattung, aber sauber. Allerdings konnten wir an einem Tag nicht warm duschen. Erklärung: Das Hotel war voll gebucht, und wenn viele Gäste gleichzeitig duschen, reicht das warme Wasser nicht. Wir sollten eine Stunde warten und dann würde es wieder gehen. Schlecht, wenn man eine Reservierung in einem Restaurant in 45 min hat… An einem anderen Tag waren im Spa sowohl die Sauna als auch das Dampfbad defekt und nicht benutzbar. In beiden Fällen freundliche Entschuldigungen vom Personal, aber auch nicht mehr. Auf meine Frage beim Checkout, ob das Hotel denn darüber nachgedacht hätte, uns irgendeine Entschädigung für die nicht erbrachten Leistungen zu gewähren, musste sich zunächst telefonisch rückversichert werden (aktiv wurde also nichts angeboten), bevor man schließlich 10 SFr (sic!) von der Rechnung abzog. Bei fünf Nächten Aufenthalt und Gesamtkosten von über 1000 SFr ist das unangemessen wenig.
Stayed 5 nights in Dec 2024

10/10 Excellent

Patrizia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and clean hotel

Very nice hotel! Rooms , spa and common space renewed. Everything was extra clean. Location very convenient . Receptionist friendly and helpful. Just minor thing to improve: mattresses are quite soft but nevertheless, we had a good night sleep. We will be back!
Stayed 1 night in Nov 2024

10/10 Excellent

Damien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Stayed 1 night in Oct 2024

2/10 Terrible

Philippe

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nous avons choisi exprès un hôtel avec spa pour se détendre après notre marche Jakuzzi froid mais aucune inquiétude des responsable sur le moment et au jour du départ! Nous payons un certain pris pour avoir un service qui n est pas là.
Stayed 1 night in Sep 2024

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes Hotel an guter Lage

Freundliches Personal, welches grosszügig Auskunft gegeben hat. Das Zimmer war früh verfügbar.
Stayed 1 night in Aug 2024

10/10 Excellent

Michel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Markus

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Nicolas

Stayed 1 night in Nov 2023

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Eraldo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Grazie ai consigli di Martial e il suo team hanno reso il nostro soggiorno magnifico. Struttura il Top
Stayed 3 nights in Feb 2023

10/10 Excellent

Emanuela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

4/10 Poor

Stéphane

Stayed 1 night in Dec 2022

8/10 Good

Seraina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Fiona

Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Personale molto gentile e disponibile. Camere acoglienti. Ottima SPA. Colazione buona ma non inclusa. La hall/reception chiude molto presto la sera quindi niente serate vicino al camino o al bar.
Stayed 4 nights in Dec 2021

10/10 Excellent

Chrétien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021