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Trou d'Eau Douce Vacation Packages

The checkin was great. Staff were very welcoming and paid attention to details. The villa was soo relaxing and quiet. We rented a suite and it was just awesome. Highly recommended and will come back again.

The receptionist, named Jeremy, is bald with a beard. He's terrible, disrespectful, and rude. He's damaging the chalet's reputation. He accused me multiple times of taking two drinks from the minibar, and I told him repeatedly that I hadn't taken anything, but he wouldn't believe me. He's impolite, unprofessional, and a liar. The driver called him to ask if the road to the chalet was safe and good, and Jeremy replied that it was unsafe, bad, and difficult to reach. When we took the road, it turned out to be safe and good! Jeremy ruined my vacation and made my wife and me unhappy. I paid a lot of money to have a pleasant trip, but he spoiled it. His attitude is disgusting and rude. He should be fired from the chalet so that it doesn't lose more customers. I'm going to change chalets and never return to Chalet Shamral. There are other beautiful chalets in the same area with respectful and courteous staff. The waiter at the restaurant, named Kafan, is wonderful, helpful, and respectful. The porter, named Abdul Hakim, is polite, respectful, and excellent. I will send this message to all tourist websites, hotels, and tour operators. You must buy enough water before arriving at the chalet because there is no grocery store nearby, and the chalet's restaurant closes early and is very expensive. You will need water at night.

Amazing view

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Amazing hotel and rooms are great value for money in terms of size. However I think if guests are wanting more from food they perhaps need to be aware it’s quality over quantity in this hotel. Also please note other bigger hotels have more free kayaks and boats this has 1 so it gets booked quickly Other hotels have at least 20 boats for use

The room and resort is very well maintained and care is given. The pool and grounds are kept very clean. The food is part of the experience of the hotel and is prepared with expertise.