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The check in process was easy as could be with Sam sending me video insturctions on where to find the key and the entry process. Place was clean and tidy and had everything we needed for our stay. We had a problem one day with the water not working and it was addressed immediately. (A power surge turned the water pump off without us realizing it) and we had water back within 30 minutes. The pool was a nice place to hang around during the hot days. We would love to be back real soon.

The staff were all very friendly and extremely helpful. The food served at the Torquoise Restaurant was very well prepared and tasted amazing. Rooms were very spacious with beautifully decor and amazing balcony space. Some feedback would be that the pool is seawater and the walls are very rough. Given that it’s targeted as a family resort, a chlorine-based pool with smooth mosaic tiles will be better suited for children. For the rooms, cooking and dining hardware could be more well-equipped.

Our stay at Ladera was top tier! The view alone is the number one reason to book this resort. It felt like a dream! Our room had a small pool with small water fountain. Perfect and roomy enough for us both! The view of the Pitons and ocean never got old. The rooms are one-of-kind designed. And designed to maximize your privacy. The staff was friendly, warm and welcomed us everywhere we went on the property. We called her Sweet Caroline, she was the main concierge that walked us to our room, gave us detailed information and made us welcome cocktails! She has been with Ladera for 30 years, so she was very knowledgeable. We loved our breakfast staff at the Dasheene. Jennifer is the bartender that smiles, sings and gives the best hugs! Manette was fun organizing trips for us and making certain we were happy! Tips for your stay: Be sure to have tip money, I suggest to have a bunch of $10 bills on you. There is no ATM on the property. If you need cash, you have to do a cash advance that adds 10%. The rooms are mostly just fans & open air. No air-conditioning, which wasn’t a problem for us. They have some rooms that do have AC. The bed has a canopy with netting around it to keep the mosquitoes out, but we didn’t have a problem with them. The resort provided bug spray and many fans to keep them at bay. Ladera is nestled in the jungle, so you will hear birds and rain in the distance. Ear plugs and eye masks are provided. If you’re on the fence, book Ladera. Best view on the island!

Cocoa Palms as well be on our expectations very clean. The food was good rooms were cleaned my family and I will definitely return.

The restaurants on the property are the best kept places! The staff gave a lot of incorrect information, the supervisor Omega is extremely rude and nasty…don’t know how to speak to people respectfully! Kayshia was extremely polite, helpful, apologetic and truly goes above and beyond…all the staff with the exception of 1 was very friendly. Housekeeping was supposed to clean my room daily, it was never cleaned in 5 days! I was supposed to have 2 butlers, I had one part time butler…when Kayshia was off no one ever checked on us! The property is being renovated, it’s extremely raggedy bedroom has a mildew smell…they know the property needs a lot of work! If they’re going to continue to book stays while under construction they need to drastically reduce the price, until the renovated rooms are available…The rooms they are currently renting is disappointing for the amount of money they’ve charging. The only liquor on the “minibar” which they claim get stocked daily was 4 beers and a bottle of wine/champagne! Every restaurant that we went to was out of menu items on a daily basis, the sunset cruise weren’t available the weekend, the chef experience wasn’t available the weekend…The alleged room/resort credit is bogus!!! This place is a ripoff, it’s very misleading and when I reached out before arrival I was blatantly lied to!

The staff was very friendly and a beautiful location!