The reception staff were great, as was everything else. you can walk the V city ( I think that is what it is called, it is a massive mall connected to the Tuen Mun railway station , just cross the bridge next to hotel it takes about 5 to 7 minutes. the area is safe and well lit .there is also the bus station there and LRT and Metro. I think I searched on google that their is a bus that connect the airport through a new tunnel, I do not live in Tuen Mun so did not check properly, If you carry on walking past the mall their is a market and tuen mun high street with Mcdonalds and other outlets and many good local resturants. everything is price marked and tourist are not cheated. you can get to kowloon in about 40 miniutes by MTR...and I am pretty sure buses run to tsuen wan in about mins.