2/10 Terrible
Stephanie, Ashland
Apr 20, 2025
Disliked: Amenities
I reserved a room thru Cheaptickets for a 1:30 am arrival. I emailed them & called the front desk to confirm. When I arrived they did not have my reservation. The woman was apologetic but couldn’t do a thing. She said that she would leave a note for the manager. I couldn’t cancel online as that option expired at 11:59 pm. I paid for a(nother) room. The next morning I stopped at the front desk & asked to talk to the manager. Twice. The person at the front desk would not oblige, told me that he had never heard of Cheap Tickets & that he had no control over their systems if reservations were cancelled. I’ve never had this problem before & certainly didn’t expect that unhelpful attitude from him.
Stephanie
Stayed 1 night in Apr 2025