2/10 Terrible
Andrea
Traveled with partner
Feb 2, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived to our room we couldn’t get our door lock to give us a green light. Almost as if the battery to the lock was dead. My husband gently pushed on the door and it opened. We let the door close again and then pushed again and it opened. The door had to be pushed closed with great force to get it to latch. Upon entering the room we noticed the bed was tilted at a head down angle. The head of the mattress didn’t reach the bottom of the headboard due to the angle it was slanting. The outlets by the bed did not work. It was late and we decided to rough it our first night and address the issues in the morning when more staff was at the hotel. While showering I found shampoo and conditioner bottles were empty so I was unable to wash my hair. We went for breakfast and then went to the front desk to address the issues. The front desk guy was very friendly and called maintenance immediately to come to our room. Upon arrival to our room the maintenance guy looked at the bed and then looked under the bed to see if he could fix it. While looking under the bed he asked us if we lost a purple vape because it was on the floor under the bed. It was not ours. So it was left from a previous stay. Maintenance then determined that he couldn’t fixed the bed and we needed to move rooms. The next room the placed us in had the bottles broken off in the shower and the shower head was dangling. Maintenance had to spend 45 minutes fixing it. This entire stay was horrible.
Andrea
Stayed 2 nights in Jan 2025
