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Ahau Tulum

3.5 star property

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Photo gallery for Ahau Tulum

Lobby
2 restaurants, breakfast, lunch, dinner served; international cuisine
Junior Suite Oceanfront Top level | Minibar, in-room safe, individually decorated, individually furnished
Exterior
Outdoor pool, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Room service
  • Bar
  • 24/7 front desk

Explore the area

Map
Carr. Tulum a Boca Paila Km. 7.5, Tulum, QROO, 77760
  • Ven a la Luz Sculpture
    ‪1 min walk‬
  • Tulum Beach
    ‪1 min walk‬
  • Playa Paraiso
    ‪18 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪59 min drive‬

Room options

View all photos for Junior Suite Garden view Beach level

Junior Suite Garden view Beach level | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite Garden view Beach level

  • 452 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Oceanfront Top level

Junior Suite Oceanfront Top level | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite Oceanfront Top level

  • 32 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room

Signature Double Room | View from room

Signature Double Room

  • 32 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Oceanfront Top level

Master Suite Oceanfront Top level | Balcony view

Master Suite Oceanfront Top level

  • 506 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite Oceanfront Beach level

View from room

Junior Suite Oceanfront Beach level

  • 32 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite Oceanfront Beach level

Master Suite Oceanfront Beach level | Terrace/patio

Master Suite Oceanfront Beach level

  • 506 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite Oceanfront Top level

Junior Suite Oceanfront Top level | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite Oceanfront Top level

  • 35.6 sq ft
  • Beach view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite Oceanfront Beach level

View from room

Junior Suite Oceanfront Beach level

  • 32 sq ft
  • Beach view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite Ocean view Top level

Junior Suite Ocean view Top level | View from room

Junior Suite Ocean view Top level

  • 452 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean view Beach level

Junior Suite Ocean view Beach level | Terrace/patio

Junior Suite Ocean view Beach level

  • 35.6 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden view Top level

Junior Suite Garden view Top level | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite Garden view Top level

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | View from room

Deluxe Room

  • 80 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Ahau Tulum

3.5-star hotel in Zona Hotelera
At Ahau Tulum, spend the day on the private white sand beach where you can enjoy surfing/body boarding. Then return for a meal at one of the hotel's 2 restaurants.
Ahau Tulum offers 24 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, and complimentary toiletries. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
A private beach and a health club are featured at the hotel. Other recreational amenities include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages and sports massages.
Simply walk outside to feel the sun on your face at the white sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). Have fun in the sun at Ahau Tulum with summer activities like surfing/body boarding, windsurfing, and surf lessons.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Wired and wireless Internet access is complimentary. This eco-certified hotel also offers an outdoor pool, a health club, and a garden. Guests can use the health club at a partner property. Onsite uncovered valet parking is complimentary. A total renovation of this property was completed in September 2021.

Ahau Tulum has designated areas for smoking.

A complimentary local cuisine breakfast is served each morning between 7:30 AM and 11:30 AM.
Ahau Restaurant - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Raw Love - Overlooking the garden, this restaurant specializes in vegetarian cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Ahau Beach Club - This beach restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 9:30 PM at scheduled times and on request
  • Free uncovered valet parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 11:30 AM
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • Snack bar/deli

Restaurants on site

  • Ahau Beach Club
  • Ahau Restaurant
  • Raw Love

Things to do

  • Art gallery
  • Beach club
  • Bicycle rentals
  • Designer stores
  • Health club
  • Outdoor pool
  • Paddleboard
  • Surf lessons
  • Surfing/bodyboarding
  • Water sports equipment
  • Windsurfing
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • Designated smoking areas
  • Locally-owned and organized tours and activities
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 10000 per person (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Ahau Tulum Hotel
Ahau Hotel
Ahau Tulum
Ahau
Ahau Tulum Hotel Tulum
Esmeralda k Hotel Tulum
Esmeralda k Tulum
Ahau Tulum Property
Ahau Property
Esmeralda k Hotel Tulum
Esmeralda k Tulum
Ahau Tulum Hotel
Ahau Tulum Tulum
Ahau Tulum Hotel Tulum

Ahau Tulum Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 134 out of 223 reviews
Rating 8 - Good. 44 out of 223 reviews
Rating 6 - Okay. 15 out of 223 reviews
Rating 4 - Poor. 15 out of 223 reviews
Rating 2 - Terrible. 15 out of 223 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Galyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Dawn

Perfect Vacay!
Stayed 5 nights in Nov 2024

2/10 Terrible

Jack

Stayed 4 nights in Nov 2024

2/10 Terrible

JOSE, San Juan

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Esperaba mas del hotel en cuanto al servicio y la atención al cliente..No lleno mis espectativas.. en cuanto al lugar y la playa muy bonita..

8/10 Good

Dane

Stayed 3 nights in Oct 2024

10/10 Excellent

Ann-Charlotte Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heaven

The resort was amazing! From our room to the food. I would give it an 11 if it was possible. We will def be returning for another trip with friends next time. The beaches were beautiful and the water was next level!
Stayed 3 nights in Oct 2024

10/10 Excellent

Robin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is just amazing and perfect for all families and couples. Solid place and so relaxing. Will be back again
Stayed 3 nights in Oct 2024

10/10 Excellent

Ginger

Perfect location, incredible food, great staff. Will stay again in a heartbeat.
Stayed 1 night in Oct 2024

10/10 Excellent

Lyndsey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had the bungalows onto the beach and they were phenomenal. The fruit smoothie place was great, staff really friendly, perfectly positioned Taxis are expensive!
Stayed 5 nights in Sep 2024

10/10 Excellent

Shanice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and quiet ambiance and attentive staff
Stayed 4 nights in Sep 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts ive stayed in. I would definitely return again in the future
Stayed 3 nights in Sep 2024

10/10 Excellent

Juan Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great, highly recommend
Stayed 3 nights in Sep 2024

10/10 Excellent

Marcelle

Traveled with family
Liked: Property conditions & facilities
Great place to stay in Tulum if you want to be near Bagatelle and Ilios, Bombonniere, etc. Ahau is close enough to these places you can walk to, but far enough for you not to hear the loud music all night. Truly great!
Stayed 2 nights in Sep 2024

8/10 Good

zaida

Traveled with family and small children
The some staff is rude
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Xavier Ivy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Aug 2024

6/10 Okay

David

Traveled with partner
It’s a nice property but we never got room key message till after 430pm. Hotel is nice. Bed is comfortable. I would have given it 5/5 but if you want to sleep forget it, loud boom boom music till 3am. Even with plugs in you can hear it. Nearly checked out at 2am as I was going crazy. Did report it. Butt same thing next night. It’s a good Instagram place but shocking if you want sleep.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and everything was wonderful.
Stayed 3 nights in Aug 2024

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Junior and Leddy were especially awesome and helped us with everything and anything we needed.
Stayed 6 nights in Jul 2024

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here would deff stay here again
Stayed 5 nights in Jun 2024

2/10 Terrible

Yousma Devi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so disappointed about the service. Upon arrival the staff said do you want a welcome drink as he forgot to asked when we reached the office. There was no warmth at all! Air conditioning kept going off and had to keep msgning them to put it on! After cleaning our room there was no fresh towel given to us. On the 4th of july a hurricane was expected. We are pressured to check out at 11am then it came to 10 30 am when they check out was at 12! The staff was sitting in our patio and outside our door being so noisy and disrespectful. On the 3rd of july they said they will send a complimentary bottle of wine which never came for my Husband's birthday celebration. Worst is my card was charged without my consent as they were in a rush to leave! This is unacceptable! STAFF has to be trained to be more respectful and noisy! Food quality isn't Great! On the 3rd morning, staff was making so much noise on top of our villa cleaning up. Very disappointing!
Stayed 2 nights in Jul 2024

4/10 Poor

William

Disliked: Staff & service, amenities, property conditions & facilities
TERRIBLE STAFF, incompetent and misleading staff.
Stayed 2 nights in Jul 2024

10/10 Excellent

Fe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and middle of the everything
Stayed 4 nights in Apr 2024