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Ahau Tulum

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ahau Tulum

Sundeck
Minibar, in-room safe, individually decorated, individually furnished
Outdoor pool, sun loungers
Master Suite Oceanfront Top level | Minibar, in-room safe, individually decorated, individually furnished
Children's activities

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • On private beach
  • Room service
  • Breakfast available
  • Pet friendly
  • Housekeeping

Explore the area

Map
Carr. Tulum a Boca Paila Km. 7.5, Tulum, QROO, 77760
  • Ven a la Luz Sculpture
    1 min walk
  • Tulum Beach
    1 min walk
  • SFER IK
    4 min drive
  • Tulum, Quintana Roo (TUY)
    26 min drive

Room options

View all photos for Junior Suite Garden view Beach level

Junior Suite Garden view Beach level | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite Garden view Beach level

  • 452 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Oceanfront Top level

Junior Suite Oceanfront Top level | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite Oceanfront Top level

  • 32 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room

Signature Double Room | View from room

Signature Double Room

  • 32 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Oceanfront Top level

Master Suite Oceanfront Top level | Balcony view

Master Suite Oceanfront Top level

  • 506 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite Oceanfront Beach level

View from room

Junior Suite Oceanfront Beach level

  • 32 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite Oceanfront Beach level

Master Suite Oceanfront Beach level | Terrace/patio

Master Suite Oceanfront Beach level

  • 506 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite Oceanfront Top level

Junior Suite Oceanfront Top level | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite Oceanfront Top level

  • 35.6 sq ft
  • Beach view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite Oceanfront Beach level

View from room

Junior Suite Oceanfront Beach level

  • 32 sq ft
  • Beach view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite Ocean view Top level

Junior Suite Ocean view Top level | View from room

Junior Suite Ocean view Top level

  • 452 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean view Beach level

Junior Suite Ocean view Beach level | Terrace/patio

Junior Suite Ocean view Beach level

  • 35.6 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden view Top level

Junior Suite Garden view Top level | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite Garden view Top level

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | View from room

Deluxe Room

  • 80 sq ft
  • Sleeps 2
  • 1 Double Bed

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The price is $338
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$412 total
includes taxes & fees
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About this property

Ahau Tulum

3.5-star hotel in Zona Hotelera
At Ahau Tulum, spend the day on the private white sand beach where you can enjoy surfing/body boarding. Then return for a meal at one of the hotel's 2 restaurants.
Ahau Tulum offers 24 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, and complimentary toiletries. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
A private beach and a health club are featured at the hotel. Other recreational amenities include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages and sports massages.
Simply walk outside to feel the sun on your face at the white sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). Have fun in the sun at Ahau Tulum with summer activities like surfing/body boarding, windsurfing, and surf lessons.

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Wired and wireless Internet access is complimentary. This eco-certified hotel also offers an outdoor pool, a health club, and a garden. Guests can use the health club at a partner property. A total renovation of this property was completed in September 2021.

Ahau Tulum has designated areas for smoking.

Local cuisine breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Ahau Restaurant - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Raw Love - Overlooking the garden, this restaurant specializes in vegetarian cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Ahau Beach Club - This beach restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 9:30 PM at scheduled times and on request
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 11:00 AM for a fee: USD 25 for adults and USD 12 for children
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • Snack bar/deli

Restaurants on site

  • Ahau Beach Club
  • Ahau Restaurant
  • Raw Love

Things to do

  • Art gallery
  • Beach club
  • Bicycle rentals
  • Designer stores
  • Health club
  • Outdoor pool
  • Paddleboard
  • Surf lessons
  • Surfing/bodyboarding
  • Water sports equipment
  • Windsurfing
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • Designated smoking areas
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately USD 25 for adults and USD 12 for children
  • Airport shuttle fee: USD 10000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Ahau Tulum Hotel
Ahau Hotel
Ahau Tulum
Ahau
Ahau Tulum Hotel Tulum
Esmeralda k Hotel Tulum
Esmeralda k Tulum
Ahau Tulum Property
Ahau Property
Esmeralda k Hotel Tulum
Esmeralda k Tulum
Ahau Tulum Hotel
Ahau Tulum Tulum
Ahau Tulum Hotel Tulum

Ahau Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 127 out of 209 reviews" "
Rating 8 - Good. 42 out of 209 reviews" "
Rating 6 - Okay. 15 out of 209 reviews" "
Rating 4 - Poor. 13 out of 209 reviews" "
Rating 2 - Terrible. 12 out of 209 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

David

Traveled with partner
It’s a nice property but we never got room key message till after 430pm. Hotel is nice. Bed is comfortable. I would have given it 5/5 but if you want to sleep forget it, loud boom boom music till 3am. Even with plugs in you can hear it. Nearly checked out at 2am as I was going crazy. Did report it. Butt same thing next night. It’s a good Instagram place but shocking if you want sleep.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and everything was wonderful.
Stayed 3 nights in Aug 2024

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Junior and Leddy were especially awesome and helped us with everything and anything we needed.
Stayed 6 nights in Jul 2024

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here would deff stay here again
Stayed 5 nights in Jun 2024

2/10 Terrible

Yousma Devi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so disappointed about the service. Upon arrival the staff said do you want a welcome drink as he forgot to asked when we reached the office. There was no warmth at all! Air conditioning kept going off and had to keep msgning them to put it on! After cleaning our room there was no fresh towel given to us. On the 4th of july a hurricane was expected. We are pressured to check out at 11am then it came to 10 30 am when they check out was at 12! The staff was sitting in our patio and outside our door being so noisy and disrespectful. On the 3rd of july they said they will send a complimentary bottle of wine which never came for my Husband's birthday celebration. Worst is my card was charged without my consent as they were in a rush to leave! This is unacceptable! STAFF has to be trained to be more respectful and noisy! Food quality isn't Great! On the 3rd morning, staff was making so much noise on top of our villa cleaning up. Very disappointing!
Stayed 2 nights in Jul 2024

4/10 Poor

William

Disliked: Staff & service, amenities, property conditions & facilities
TERRIBLE STAFF, incompetent and misleading staff.
Stayed 2 nights in Jul 2024

10/10 Excellent

Fe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and middle of the everything
Stayed 4 nights in Apr 2024

6/10 Okay

Veronica

Traveled with partner
Liked: Staff & service
The resort is great for those who really love to live in the jungle. I disliked the humidity in the room which was always at an all time high no matter what we did with the AC. Our room sliding doors when it would rain would leak rain water in the room that didn’t help with the humidity either and made the room smell bad. The facility needs upgrades as you can tell the wood is getting worn out. Food was ok, we ate better at other locations. Location of the hotel is a great one as it’s right next to the statue of the Luz and other great restaurants such as Rosa Negra and Ilios. I would not stay here again due to the rooms needing some serious upgrades to make your stay and sleep more comfortable.
Stayed 5 nights in Jun 2024

10/10 Excellent

Analin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jun 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful looking at beach
Stayed 2 nights in Jun 2024

10/10 Excellent

Maria

Stayed 2 nights in Jun 2024

10/10 Excellent

ROMMY

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, great service!
Stayed 3 nights in May 2024

8/10 Good

Kassidy

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Alejandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vibe, the ocean view from our room. The staff was lovely Highly recommend
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service
This property is beautiful, the views are breathtaking. We went for our honeymoon. We had our first night there though in a room where the AC stopped working. Along with it being too hot to fall asleep and the loud club music till 1:30am, This made for a terrible day to follow. The staff and manager were kind and accommodating when we had issues and did refund part of our stay and apologized. But our time was short there and we wished we had chose another place in Tulum. This is not a place for people who aren’t wanting to party all night or light sleepers.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the right blend of rustic and convenience. Great staff.
Stayed 6 nights in Feb 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

anuj

Stayed 1 night in Feb 2024

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a beautiful beach view. The staff was extremely friendly and welcoming.
Stayed 1 night in Feb 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Adnan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Property itself is beautiful and is in a real good location. Staff, Food and Service is avarage.
Stayed 5 nights in Jan 2024

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024