Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and spa services.
Alaya Tulum offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and safes. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and hair dryers can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.
The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.
This beach hotel also offers a fitness center, spa services, and a terrace. Guests can use the health club at a partner property. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.
Alaya Tulum has designated areas for smoking.
A complimentary local cuisine breakfast is served each morning between 8:00 AM and 11:00 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast and lunch.
Room service (during limited hours) is available.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Free offsite parking
24-hour roundtrip airport shuttle on request for a surcharge
Food and drink
Free local cuisine breakfast available daily 8:00 AM to 11:00 AM
A bar/lounge
A beach bar
A restaurant
Things to do
Bicycle rentals
Gym
Yoga classes
Family friendly
Rollaway/extra bed (surcharge)
Conveniences
Limited-hour front desk
Safe at front desk
Water dispenser
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services
Outdoors
Beach loungers
Beach towels
Garden
On the beach
On the waterfront
Terrace
Spa
Deep-tissue massages
Facials
Hot stone massages
In-room massages
Manicures/pedicures
Swedish massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
No elevator
More
Biodegradable drinking straws available
Designated smoking areas
Mosquito nets
Room amenities
Bedroom
Blackout drapes
Premium bedding
Rollaway/extra bed (surcharge)
Bathroom
Bathrobes
Free toiletries
Hair dryer (on request)
Rainfall showerhead
Shower
Towels provided
Food and drink
Limited room service
More
Access via exterior corridors
Air conditioning
Ceiling fan
Laptop-compatible safe
Safe
Water-efficient toilets
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of USD 25 per pet, per stay
Welcoming dogs only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are available for USD 45.0 per night
Property payment types
Important information
Optional extras
Airport shuttle fee: USD 380 per vehicle (roundtrip, maximum occupancy 6)
Pet fee: USD 25 per pet, per stay
Rollaway bed fee: USD 45.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
We should mention
This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Property is also known as
Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum
Alaya Tulum Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Our stay at Alaya Hotel Tulum was absolutely magical! From the breathtaking beachfront views to the serene atmosphere, every moment felt like a slice of paradise. The rooms were beautifully designed, blending luxury with nature in a way that made us feel completely at peace.
A huge thank you to Brenda and Stefano, who went above and beyond to ensure our stay was perfect. Brenda was so attentive and made sure we had everything we needed, while Stefano’s local tips and friendly demeanor made exploring Tulum even more enjoyable. They truly made us feel at home.
We’re already dreaming of our next visit and wouldn’t hesitate to recommend Alaya Hotel to anyone looking for a relaxing and rejuvenating escape in Tulum. Thank you for an unforgettable experience!
We had a wonderful stay overall. The property is well maintained and the service is excellent. I do not recommend going to their sister hotel for the Beach Club access. There’s not much of a beach club there. We preferred the beach setting on the property.
The front desk team were really good. Was super happy with the garden room. It was a nice small property and you can can get some access benefits at sister properties.
The staff were very friendly and helpful. It rained and our roof started leaking and rain water got all over the bathroom but besides that the hotel and service was very good.
Beautiful villas right on the beach. Perfect location with several restaurants/bars nearby. Great staff/service. Great breakfast and beach bar service. Very thankful to the staff for helping us find an emergency doctor and dentist after a fall. The floors are very slick so be careful if wet. Love Alaya. Love Tulum.
jaman
Stayed 3 nights in Sep 2024
8/10 Good
Diosy, Tampa
Sep 17, 2024
Liked: Staff & service
The workers are very friendly, but the property needs maintenance. Out of the 7 nights I was there, I had to catch eight frogs between the shower and the bathroom.
Great cozy hotel right on the beach. Truly an amazing experience. The only downfall is since it’s on the beach you can only get to the hotel by taxi and it cost $30-$40 for every time you enter and leave the area to go into the city. And taxi drivers are always trying to maximize how much they charge. For that reason alone I will not stay in the beach area again. That was too frustrating. The first night I arrive the taxi drivers went on strike and there wasn’t any taxis available the second day I was in Tulum. I felt trapped. Be ready to spend a lot of money on their food as well. My friend and I would spend $60-$90 on breakfast alone at the hotel. I will say the food is super clean. They offer all healthy choices. They offer you one free healthy drink a day .i chose a shot of tumeric and ginger. Waking up on the beach was also breathtaking. The stars at night are amazing.
This place is really perfect. A great location within walking distance to the restaurants and shops but also quiet and laid back to relax at the absolutely gorgeous beach. The property is wonderful. It is a small place, it is surrounded by jungle plants, white sand and the turquoise sea is steps away. The small houses and spacious rooms are beautiful. One thing to keep in mind is that AC is off between 8:30am and 6:30pm. We are used to having AC on all day at our home but honestly we were not bothered by this limitation. I really don’t want to write this review so that too many people find out about this little gem. I would not hesitate to stay here again when in Tulum.