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Alaya Tulum

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Alaya Tulum

Suite, 1 King Bed, Beach View, Oceanfront | In-room safe, blackout drapes, rollaway beds, free WiFi
Suite, 1 King Bed, Beach View, Oceanfront | In-room safe, blackout drapes, rollaway beds, free WiFi
Panoramic Villa, 2 Bedrooms, Ocean View | Living area
Panoramic Villa, 2 Bedrooms, Ocean View | View from room
On the beach, white sand, sun loungers, beach towels

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Pet friendly
  • Housekeeping
  • Spa

Explore the area

Map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780
  • Tulum Beach
    1 min walk
  • Ven a la Luz Sculpture
    11 min walk
  • SFER IK
    5 min drive
  • Tulum, Quintana Roo (TUY)
    28 min drive

Room options

View all photos for Suite, 1 King Bed, Beach View, Oceanfront

Suite, 1 King Bed, Beach View, Oceanfront | In-room safe, blackout drapes, rollaway beds, free WiFi

Suite, 1 King Bed, Beach View, Oceanfront

  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Balcony, Partial Ocean View

Deluxe Suite, Balcony, Partial Ocean View | In-room safe, blackout drapes, rollaway beds, free WiFi

Deluxe Suite, Balcony, Partial Ocean View

  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, Balcony, Ocean View

Suite, Balcony, Ocean View | View from room

Suite, Balcony, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Partial Ocean View

Room, 2 Double Beds, Partial Ocean View | In-room safe, blackout drapes, rollaway beds, free WiFi

Room, 2 Double Beds, Partial Ocean View

  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Apartment, Kitchenette

Apartment, Kitchenette | Dining room

Apartment, Kitchenette

  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Garden View

Villa, Garden View | View from room

Villa, Garden View

  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Villa, 2 Bedrooms, Ocean View

Panoramic Villa, 2 Bedrooms, Ocean View | Living area

Panoramic Villa, 2 Bedrooms, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed, 1 Double Bed and 1 Queen Bed

View all photos for Family Villa, Balcony

Family Villa, Balcony | In-room safe, blackout drapes, rollaway beds, free WiFi

Family Villa, Balcony

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bunk Bed

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About this property

Alaya Tulum

3.5-star hotel in Zona Hotelera
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and spa services.
Alaya Tulum offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and safes. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and hair dryers can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.
The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This beach hotel also offers a fitness center, spa services, and a terrace. Concierge services and wedding services can be provided. Guests can use the health club at a partner property.

Alaya Tulum has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast and lunch.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 15 to 30 per person
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Yoga classes

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Biodegradable drinking straws available
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Laptop-compatible safe
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25 per pet, per stay
Welcoming dogs only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 45.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Airport shuttle fee: USD 380 per vehicle (roundtrip, maximum occupancy 6)
  • Pet fee: USD 25 per pet, per stay
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Alaya Tulum Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 302 out of 371 reviews" "
Rating 8 - Good. 46 out of 371 reviews" "
Rating 6 - Okay. 12 out of 371 reviews" "
Rating 4 - Poor. 4 out of 371 reviews" "
Rating 2 - Terrible. 7 out of 371 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alaya was perfect for our short getaway. The room we had was an ocean front, second level, full view and it was absolutely perfect. One of the best rooms I’ve ever stayed in, and I do consider myself well travelled. We really needed the break and so the sound of the waves, the sun warming you and waking you in the morning, it felt like heaven. The hotel was the perfect size for us- small and right up close to the beach. We enjoyed the free yoga in the morning and the teacher was great. She went through it very slow since we’re beginners. The drinks were fab, food delicious, staff was very nice and attentive. Ronnie was super kind, him and Henry made it a good time on the beach with wonderful service and cocktails. Stefan at the front desk was very thorough with information, he cared and wanted to make it a wonderful stay for us. Chakra session with Georgina was life changing! Seriously, if you’re ready, don’t miss out! The Mayan Clay massage was wonderful and relaxing. Loved Alaya! We don’t get to take adult only trips often but we would love to say we’ll be back in the future! Thank you Alaya team
Stayed 2 nights in Aug 2024

8/10 Good

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Sergine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gabie our waitress was beyond exceptional. Alaya is for those who ready to become 1 with nature. The sister property Ahau is amazing.
Stayed 1 night in Aug 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Alaya Tulum! The xuatomwr service was great. Stefan was so helpful. The staff came out to sing for my birthday and greeted me with chocolate cake! I felt so welcomed and safe. I also loved the food and got great service from Ismael and Gabriela!
Stayed 2 nights in Jul 2024

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond exceptional! Not only was the room excellent but they were quick with any minor fixes we needed. They also helped surprise me for my birthday. Cannot say enough great things about them! The beach was also well maintained and the food/drinks were great.
Stayed 5 nights in Aug 2024

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Quyen

Stayed 2 nights in Jul 2024

10/10 Excellent

Mervyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was impeccable. Selzin on the front desk was extremely helpful. Highly recommend this place to stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

Harimelan, Ruislip

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing 2 day stay at Alaya. Front desk staff were so helpful. Daily yoga at 9am was an excellent offering that even my 5 year old son was welcomed. Parking was super convenient and the location of Alaya in my opinion was fantastic. Perfectly walkable to surrounding restaurants and the overall property had an amazing atmosphere. Celebrated our 9 year wedding anniversary which Alaya staff made even more special. I cannot say more other than I highly recommend.
Stayed 2 nights in Jul 2024

6/10 Okay

Cynthia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I didn’t like that we were not able to ungrade our room when the facility was super empty. There wasn’t many people there when we stayed and apparently they didn’t have availability for room upgrade. We got a room that was located right above the reception area. There was also a lot sea weed at the shore.
Stayed 3 nights in Jul 2024

10/10 Excellent

Adamaris

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in May 2024

10/10 Excellent

Melonnie Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Natalie

Stayed 1 night in Jun 2024

10/10 Excellent

Jordan I Morales

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Tulum and at the Alaya ! Great environment and vibe. Excellent for couples. There is no pool parties or loud music. And the vibe is amazing.
Stayed 2 nights in May 2024

10/10 Excellent

bogdan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spot, impeccable service. A true gem
Stayed 3 nights in Jun 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2024

6/10 Okay

Luis Cameroon

Traveled with partner
Liked: Staff & service
Disliked: Amenities
This hotel might be alright for some, but be aware of a few drawbacks. First, the advertised photos don't accurately reflect the condition of the hotel. Second, if you value peace and quiet, this might not be the best choice. There's limited noise insulation, and we were unfortunately disturbed every night by loud guests upstairs. Despite repeated complaints to the management, the issue wasn't addressed, significantly impacting our sleep quality. Overall, I wouldn't recommend this hotel to travelers seeking a relaxing and quiet stay.
Stayed 4 nights in May 2024

6/10 Okay

Aneeqa

Traveled with group
Liked: Cleanliness, property conditions & facilities
We were a group of girls staying, felt like the people at reception were slightly intrusive. They kept an eye on our every move, which was a bit weird and made comments on what we had done in our room. The resort overall was nice and the beach was lovely, although there were heaps of seaweed they were not getting rid of.
Stayed 4 nights in May 2024

10/10 Excellent

Eugenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the vibe of this hotel, calm and relaxing which is opposite of the party vibe in tulum. The staff is incredibly helpful and kind. I did a yoga class that was fantastic with a wide open and breeze room. The chef was kind enough to prepare a simple meal for my husband who had a stomach bug. Gaby went out of her way to bring my breakfast out to the beach :) Tulum has really changed from our last trip 7 years ago and it feels super busy but this hotel makes you feel very relaxed! loved it
Stayed 1 night in May 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024

10/10 Excellent

Nicole, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, would stay again in future
Stayed 3 nights in May 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in May 2024