The staff were amazing!! And went above and beyond. They helped me with taxi each day, setting up my body scrub service on my day of arrival. The property is nice, and really private, love the private pool. Dislike in the brass finishes they are a bit outdated and need a bit of refresh, but the place was clean, the pool was maintained.
The only reason for 4 stars is the location, I spent a lot of money on transportation, this was my first time in Tulum and this place is about 25 minutes away from the hotels strip and beach and 10 minutes from downtown Tulum club spots. So i expected ease of travel, but lord these taxi drivers charges an arm and a leg to go anywhere!! Average cab fare was about $35 US and in the evenings some would charge $50 USD. Wasn’t prepared for that.
This place is more for a couple looking to disconnect and be removed from the world, and perhaps venture out a day or two.
Best recommendation rent a car. From the airport to the hotel i was lucky i found someone for $45 but most charge $60. Again the staff amazing.