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Andreas Tulum Hotel

3.0 star property

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December 2024
January 2025

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Property entrance
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Standard Room, 2 Double Beds, Ground Floor | Room amenity
Superior Room, Balcony | In-room safe, desk, free WiFi
Sundeck

Reviews

6.0 out of 10

Popular amenities

  • Room service
  • Parking available
  • Bar
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

Map
Av. Ruinas de Tulum, #24, Tulum, QROO, 77780
  • Tulum National Park
    3 min walk
  • Tulum Mayan Ruins
    7 min walk
  • Playa Ruinas
    15 min walk
  • Tulum, Quintana Roo (TUY)
    9 min walk

Room options

View all photos for Superior Room, Balcony

Superior Room, Balcony | In-room safe, desk, free WiFi

Superior Room, Balcony

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor

Standard Room, 2 Double Beds, Ground Floor | In-room safe, desk, free WiFi

Standard Room, 2 Double Beds, Ground Floor

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Andreas Tulum Hotel

3-star Tulum hotel walkable to Tulum National Park
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and free use of bicycles.
Andreas Tulum Hotel offers 16 air-conditioned accommodations with safes and complimentary toiletries. LED televisions come with cable channels.

Bathrooms include showers. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Each day guests can enjoy a complimentary manager's reception. Wireless Internet access is complimentary.

This Tulum hotel also offers a terrace, tour/ticket assistance, and a garden. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Andreas Tulum Hotel is a smoke-free property.

A complimentary manager's reception is offered each day.
Andrea´s - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Late night fare is available from room service (during limited hours).

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: MXN 120 to 180 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Andrea´s

Things to do

  • Free bicycle rentals

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a national park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Built in 1999
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 PM
Early check-in subject to availability
Early check-in fee: MXN 300
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 300
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 6 percent for credit card payments
The front desk is open daily from 7 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 800.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 180 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way)
  • Early check-in fee: MXN 300 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)
  • Credit card charges are subject to a surcharge of 6 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Alcohol is not permitted at this property
Parking height restrictions apply

Property is also known as

Andreas Tulum Hotel
Andreas Tulum
Andreas Tulum Hotel Hotel
Andreas Tulum Hotel Tulum
Andreas Tulum Hotel Hotel Tulum

Andreas Tulum Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 13 out of 108 reviews" "
Rating 8 - Good. 27 out of 108 reviews" "
Rating 6 - Okay. 34 out of 108 reviews" "
Rating 4 - Poor. 15 out of 108 reviews" "
Rating 2 - Terrible. 19 out of 108 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marysol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is old but very clean and next to the Tulum Ruins, They have a restaurant/ bar and mini store.They also have bikes that you can use during your stay
Stayed 2 nights in Feb 2022

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good. no issues. checked in after 10pm. staff was accommodating…
Stayed 2 nights in Feb 2022

2/10 Terrible

Tyan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really poor hotel that does not honour booking
Worst experience. Booked two nights at a discount given online by hotels.com and after arriving at the hotel. They did not want to honour the deal and cancelled my booking. However, it was not reflected on my booking that it was cancelled. Called booking.com and they did not offer help. Sent me back to the same hotel expecting me to pay the original high price. Lady at the counter was super unhelpful and gave no assistance. Very very poor
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Probably the worst hotel I have ever stayed at. Beds uncomfortable. No holder for toilet paper. Large step up and down to get into bathroom. Unattractive room. Expedia rated it as a 3. I would rate it a .3. The toilet wouldn’t flush. It is across the street from ruins and the staff was fine. But would definitely not recommend it.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Andreas Tulum June 2018
We have stayed at Andrea's three times before this trip, so you know we have had good experiences in the past. This trip was a little worse than normal. We had no hot water, and almost no water pressure, for the four days we were there. We like to ride our bikes to the beach early in the morning (around 8 a.m.) but on this trip we had to turn our keys in to the desk every night between 7 and 9 p.m. so employees could ride them home from work. They often did not return to work the next morning until after 9 a.m. so no early rides to the beach. There were approximately 15 bicycles parked at the bike racks but there we no keys for most of them, or they were broke down with flat tires or something else. For the time we were there only two bikes were operating and available to use. Wi-Fi was a bit weak in the room but we have Mexico coverage on our own plan so just used our phone as a Personal Hotspot. But as always, the coffee was great, food was OK, and the location is about as good as it gets for us.
Stayed 4 nights in Jun 2018

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveler

Liked: Cleanliness
The location is excellent, however the rooms are basic and we didn't have hot water in room 1. It's an easy walk from the hotel to the ruins of Tulum. At night all the shops close, so to get anything you have to buy from Andrés or go into central Tulum. The hotel is close to a few cenotes which is good. Expect to be woken up around 7am as the area prepares for tours by playing music and loud noises.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good. Great location infront of the archeological area of tulum. Had to stay an extra night and the second rooms was good as well.
Stayed 1 night in Jan 2018

6/10 Okay

GIl

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2017

8/10 Good

Gage

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to ruins!
Enjoyed my stay!
Stayed 2 nights in Nov 2017

6/10 Okay

Wai Yin

Disliked: Property conditions & facilities, room comfort
Good location
Rooms are small and basic but given the location just next to the entrance of Tulum Mayan ruins which makes it a good deal

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The electric went out the first night for several hours but was fixed pretty quickly. The safe in my first room didn't work, so they switched my rooms & the TV was tiny (but I didn't use it). The shower flooded the bathroom floor, after mentioning to management, they seemed to have unblocked the drain enough by the next day. The bicycles are a bit old. First ones tires went flat, second, the chain kept falling off & they required me to leave driving license in exchange ( even though they had all my card info from check in). House cleaning were great, always clean towels for me & the staff very nice ~ overall a good stay, although a little off the beaten path.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great coffee. Good location. Room was quiet and air conditioning almost silent. Would definitely stay again.

2/10 Terrible

AJ, Chicago

Disliked: Staff & service, property conditions & facilities, room comfort
Loud and depressingly dark
The room I stayed in got zero light, which is the opposite of what you want when you're visiting paradise. It smelled like mildew and sewage in the room despite visually appearing clean. They would start blasting music around 8am right outside the door. With walls so thin it sounded like there was a speaker inside the room. Half of the staff I interacted with was pleasant, and the other half extremely rude. It was so inexpensive though, 207$ for 6 nights, so I guess you get what you pay for. I spent as little time as possible in the room but after being in the sun all day it was rough not to come back and take a little nap between daytime activities and going out at night. I loved Tulum, I will absolutely be back, it was magical. However, I won't ever stay in this hotel again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very rude & unhelpful.
Staff were rude & unhelpful. The room was clean enough however sheets didn't feel fully clean & water in the shower didn't go to hot, only luke warm. If the staff had been friendly & helpful I would have overlooked the no hot water & medium clean sheets. Just seemed they were only interested in money & no service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and location for Talum.
The accommodations are basic/comfortable with not many frills, but the staff is friendly, we felt safe, and they serve a nice breakfast for a reasonable price. Access to the central Talum for dining (short cab ride), and the beaches is very good. It is right across the street from the Talum ruins entrance so it is quite convenient if are doing a ruins tour. Best to bring cash (Pesos) since they do not accept credit cards. You can not pre-pay your hotel through Expedia - only reserve. We enjoyed our one night stay.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this hotel
The place is in need of a complete rehab. There was a bad smell in the stairwell as well as the bathroom. Also, they have a very bad customer service. It is inexpensive but not worth it.

8/10 Good

BC, Denver, CO

Liked: Cleanliness, staff & service
Fantastic if you're not a spoiled white bi***
Very charming hotel for those comfortable with modest accommodations. We very much enjoyed our stay, especially because of the very friendly staff. Location was fantastic! Just a five minute bike ride from the Tulum ruins and 10 minutes from the incredible Tulum beach. The hotel provided us with free bicycles.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good location
Good location for short stay in Tulum, great value and clean rooms.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient access to Tulum ruins.
Close to the Tulum, far from everything else. Nice restaurant with expensive food. Overall better than expected for a Mexican budget hotel.

6/10 Okay

Verified traveler

good price for good location
Good location, walking distance to attractions

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
OK STAY
We were ok with the hotel and room we had for the price we paid. We were upset when we arrived and told cash and No Credit Card as we were not aware of this! We were in Tulum to see the ruins and beach and this hotel is the Closest one to the ruins so was very convenient and also to the beach area . Hotel was good.

2/10 Terrible

Iain, Melbourne, Australia.

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Don't do it.
I don't like leaving bad reviews, because of the effect they can have on the livelyhood of families, but there isn't anything else to say about this hotel. The location is super close to the Tulum Mayan ruins which are amazing. But everything else is a negative. The hotel staff seem to have a certain fed up, jaded attitude towards hospitality, though not explicitly rude, they are far from accomodating. On arrival we were prompted to pay cash like a lot of the other negative reviewers here, but it was made very clear on a large poster at reception that no credit card billing occurred, this was fine. Once in our rooms, after days of hot travel I decided to shower and shave but there was no running water in our room. We asked reception and they told us to wait an hour. We did and then had only dribbles of cold water from the taps. The air conditioner was very loud and sleeping in the dense heat without it running was a better trade off. The food was quite strange at the hotel restaurant but I highly recommend the Mexican Restaurant directly over the road. All in all I would go for this room unless you are paying less than $15USD a night and can weather all of the aforementioned unpleasantries.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK THIS HOTEL
I was afraid and uncomfortable. Do not stay here. #bedbugs

6/10 Okay

Katka, Prague

Average hotel, good location
We stayed in this hotel for three nights. It is average hotel with quite small rooms (dark painting makes it looks even smaller than it really is), but ok for few nights. It is in good location - walking distance to ruins and beach - that is pretty good. To the centre of Tulum it is a bit longer walk (but we had a car, so no problem). It is quite hot place - in most of Yucatan peninsula we didn' t have to use a/c, here it was a must. We noticed that rooms in first floor doesn't have real useful windows. Therefore I recommend rooms in higher floors with balcony. View from balcony is not much nice, but at least it is some fresh air :-) But be aware of prices of food and drinks in the hotel - since it is very close to ruins and next to the parking lot, everything is twice or even three times more expensive :-) Chedraui is not far, so better shop there :-)