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Aqua Viva Tulum

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Aqua Viva Tulum

Outdoor pool
Suite, 1 King Bed | Exterior
Free WiFi
BBQ/picnic area
Courtyard

Reviews

7.0 out of 10

Good

Popular amenities

  • Spa
  • Bar
  • Pet friendly
  • Housekeeping
  • Breakfast included
  • Pool

Explore the area

Map
Calle Tulum, Mza 31 lote 2, Tulum, QROO, 77760
  • Hospital de Tulum
    9 min walk
  • Dos Aguas Park
    16 min walk
  • Temple of Doom
    4 min drive
  • Tulum, Quintana Roo (TUY)
    14 min drive

Room options

Standard Suite, 1 Queen Bed, Accessible

  • 129 sq ft
  • Sleeps 2
  • 1 Queen Bed

Suite, Multiple Beds

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Basic Room, 1 Queen Bed, Shared Bathroom

  • 97 sq ft
  • Sleeps 2
  • 1 Queen Bed

Deluxe Suite, 1 King Bed, Private Bathroom, Poolside

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Shared Bathroom

Double Room, Shared Bathroom | Free WiFi

Double Room, Shared Bathroom

  • Sleeps 2
  • 1 Twin Bunk Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Free WiFi

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

About this property

Aqua Viva Tulum

Hotel in Tulum City Center
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, dry cleaning, and laundry facilities.
Aqua Viva Tulum offers 9 accommodations with ceiling fans. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wireless Internet access.

This Tulum hotel also offers an outdoor pool, spa services, and barbecue grills. Complimentary self parking is available on site.

A complimentary breakfast is offered.
Aqua Viva Tulum has a restaurant on site.

Languages

Afrikaans, Czech, English, French, German, Italian, Portuguese, Slovak, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden

Spa

  • Spa services

More

  • 1 building
  • 1 floor

Room amenities

Bathroom

  • Hair dryer (on request)
  • Towels provided

Entertainment

  • Premium channels

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8 AM - 6 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets stay free

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires a deposit within 48 hours of booking for any bookings where payment for the stay will be made on site instead of at the time of booking.

Property is also known as

Aqua Viva Tulum Hotel
Aqua Viva Hotel
Aqua Viva Tulum
Aqua Viva Tulum Hotel
Aqua Viva Tulum Tulum
Aqua Viva Tulum Hotel Tulum

Aqua Viva Tulum Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 3 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 3 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Craig, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So much more than a hotel!
If you're used to box-standard, soulless hotel service, this may not be the place for you. My wife and I spent a week here and by the time we left were referring to the staff as our Superfriends because they were so warm, helpful, friendly and made the place feel like home for us. It is also clear that being there is more than a job for them - they give the place such a constant personal touch. Can't say enough about them. The hotel itself is beautiful - minimalist architecture/setup that really fostered an air of tranquility and peace. Our room had a comfy bed, plenty of storage space, and a great bathroom with two shower heads, a large stone tub, two sinks and a toilet in a separate room. Through a side door was a small outside space just for us with a private hammock. It had A/C and a fan and both did their jobs just fine. The pool is a nice size and was fun to take a dip in. There are other hammocks strewn about the grounds as well as yoga space if that's your thing. The kitchen/communal area is lovely. We were encouraged to use the kitchen like it was our own. They will also cook you something awesome if you ask nicely. There is a great fire pit too! It is close to good food and not far from the beach (we rented a scooter which made every trip everywhere very short) but in a quiet part of town so when we came home we felt very much like we were escaping reality. It really is a very relaxing place and we can't wait to go back.

10/10 Excellent

Albert, Phoenix, Az

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the weary traveler
This eco-hotel is only 10 minutes from the beach and a must recommend for unpretentious travelers. They are a genuinely friendly staff who take pleasure in the art of detail. The rooms are modern, inviting, and simple, so that your experience is focused on relaxing and removing unnecessary distraction from your stay. Simplicity is the key word. Breakfasts were incredible! The food is healthy and delicious. Not for the Boho-chic trendsetter who brings lots of baggage. This place is for people not looking for that trendy, uber-swanky Tulum experience.

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFULL EXPERIENCE
We were extremely disappointed with our accommodations. 1st we booked this place because it advertised "Premium Channels" on TV. As my husband wanted to watch "Australian" open. When we got there there was NO TV. We were told they did have a large TV but only in common area for Dec and they had taken it down. You could just walk around the bed. The bed was about 3 and a half feet off the ground so you could not really sit on it. There were NO chairs in the room to sit on. There was a hammock on the front porch but no chairs. There were only very small mood lights that ran along the top of the wall on two sides. There was no other lights and it was impossible to see at night to read. The bathroom also had access from other rooms. The breakfast consisted of weak coffee, fruit, cereal and white bed for toasting. The staff told us they would move us to a larger room but we had to wait two days. When the 2 days passed they told us we would have to wait 2 more days. They refused to give us a full refund on the basis of "false" advertising and kept 50% of our money, of which we had paid in cash for 7 nights. When it rained the whole outside was flooded and the walking paths were very slippery. We moved to a 2 bedroom penthouse with jacuuzi, full kitchen, Real Premium channels on the TV for only 20$ more a night.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Dont waste your time!
Very difficult to find as no signs outside the front. You can only pay for accomodation with cash, no cards excepted. Our room was TINY! Literally the length and width of the bed. The only way to open our suitcase was to put it on the bed and then keep in under the bed. Very difficult for us to both be in the room at the same time. It was stinking hot when we were there and all we had in the small room was a ceiling fan that sounded like a jet plane about to take off. it was that load neither of us got any sleep. No curtains on the window so the room is constantly light. We had to share a bathroom which was not mentioned anywhere when we booked this place which was inconvenient. Average breakfast. Dirty pool. We wanted to go for a swim but the pool was full of leaves and dead mosquitoes. 10min walk into town. This place definitely isn't hotel standard, its a hostel.

6/10 Okay

Kelsey, Seattle

Liked: Cleanliness, property conditions & facilities, room comfort
Really beautiful, location not ideal
The suite is really beautiful. We loved the minimal design, the spacious bathroom, and the great decor. Pool and bonfire are lovely and the space has a great feel. Location is not ideal—convenient to walk into town but a long ways from the beach, in a run-down area. Staff is very friendly but service is a little lacking... Wasn't clear if they were there working or just hanging out or sometimes not there at all. There are no signs for the hotel and most taxi drivers don't know it; use the restaurant Don Diego de la Selva as a landmark to find it.

6/10 Okay

Kelsey, Seattle

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Beautiful, but minimal hotel amenities/service
Aqua Viva is absolutely gorgeous; if you're a design/architecture buff, you'll love it. Unfortunately in terms of standard hotel amenities it falls a little short. If you're just looking for a place to crash and maybe meet other young travelers, it's probably great, but we found that the service was below expectations for the price. The staff is very nice, but our room wasn't cleaned once, the shared bathroom was pretty filthy, and there was an evening we waited 2 hours before we found someone who worked there to get fresh towels. It was also quite noisy as staff were up late playing music in the common area. The suites are really stunning and comfortable, very spacious with a/c and a large bathroom/shower, but note that the "double room" is not a double room-- it's 2 twin bunks with little space for luggage and is quite hot and uncomfortable. The location is close to the town of Tulum so not inconvenient, though it's definitely in a very poor residential area. It's about a 100 peso taxi ride or an hour's walk to the beach. The pool and bonfire area are lovely and there are hammocks for lounging, plus an outdoor TV with Apple TV that was nice to be able to use. Most taxi drivers don't know the hotel and it has no sign-- use Don Diego de la Selva as a landmark and look for the high white walls and wooden gate.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Fint och rent hotell
Personalen lovade att finnas till hands i receptionen när vi skulle checka ut vid 06:30 på morgonen. Fanns ingen där. De lovade även att beställa en taxi till oss kvällen innan då vi skulle iväg tidigt. Ingen taxi väntade på oss heller. Utcheckningen va helkass. Men väldigt trevlig och hjälpsam personal annars! Mycket fint boende!

6/10 Okay

Verified traveler

Disliked: Room comfort
Hotel agradable
El cuarto con baño compartido es exageradamente pequeño y el ventilador no es suficiente

10/10 Excellent

Alberto, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent place, amazing vibes!!!
Greate place! amazing and kind service, with a nice pool and big kitchen. The minimal design is very sofisticated and quite comfortable. We will stay in this hotel every time we go to Tulum!