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Aparthotel

Azura Tulum

3.5 star property

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Rooftop terrace
Suite, 1 Bedroom | Living area | 40-inch Smart TV with cable channels
Children's pool
Family Suite, 2 Bedrooms, Kitchen, Tower (Price for 4 persons) | 1 bedroom, premium bedding, down comforters, in-room safe
Full-size fridge, microwave, stovetop, coffee/tea maker

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Housekeeping
  • Barbecue grill
  • Parking included
  • Kitchen
  • Air conditioning

Explore the area

View in a map
Av. Satélite Norte, Esquina Calle 2 Pte, Mz 36 Lote 6, Tulum, QROO, 77780
  • Place, Tulum National Park
    ‪8 min drive‬
  • Place, Tulum Mayan Ruins
    ‪9 min drive‬
  • Place, Playa Paraiso
    ‪19 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom

  • 269 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms, Kitchen, Tower (Price for 4 persons)

Family Suite, 2 Bedrooms, Kitchen, Tower (Price for 4 persons) | 1 bedroom, premium bedding, down comforters, in-room safe

Family Suite, 2 Bedrooms, Kitchen, Tower (Price for 4 persons)

  • 538 sq ft
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Azura Tulum

3.5-star aparthotel in Tulum City Center
This aparthotel features a rooftop terrace, spa services, and a children's pool. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include concierge services, express check-out, and tour/ticket assistance. Each apartment provides a Smart TV with cable channels, plus a kitchen with a refrigerator, a stovetop, and a microwave. Comforts include premium bedding and a down comforter, and guests will also find conveniences like a sofa bed and a dining area.
Azura Tulum offers 6 accommodations with laptop-compatible safes and coffee/tea makers. These individually decorated and furnished accommodations include king sofa beds and dining tables. Beds feature down comforters and premium bedding. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, bathrobes, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch Smart televisions come with cable channels. In-room massages and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Tulum aparthotel also offers a children's pool, a rooftop terrace, and spa services. Concierge services and wedding services can be provided. Complimentary uncovered self parking is available on site.

Azura Tulum has designated areas for smoking.

A complimentary manager's reception is offered each day.

Property amenities

Beach

  • Beach towels

Pool/Spa

  • In-room massages
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Family friendly

  • Children's pool
  • Travel crib

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Dining

  • Champagne service
  • Dining table
  • Free daily manager's reception

Bedrooms

  • Bedroom
  • Down comforter
  • King sofa bed
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area
  • Window screens

Entertainment

  • 40-inch smart TV with cable channels
  • Games

Outdoor areas

  • Charcoal grill
  • Rooftop terrace

Laundry

  • Laundromat nearby

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Guidebooks
  • Housekeeping (daily)
  • Laptop-compatible safe
  • Limited-hour front desk
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a rural location
  • In a shopping district
  • In a village
  • In the city center
  • Near a health/beauty spa
  • Near a hospital

Things to do

  • Bicycle parking
  • Bicycle storage
  • Children's pool
  • Yoga classes
  • Bicycle rentals nearby
  • Boat tours nearby
  • Ecotours nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 3 floors
  • 6 units
  • At least 80% lighting from LEDs
  • Bicycle parking
  • Bicycle storage
  • Built in 2014
  • Comprehensive recycling policy
  • Individual decor
  • Individual furnishings
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9 AM - 7 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests should notify this property in advance of their anticipated arrival time.

Check-out instructions

The host requires you complete the following before checking out:
Remove personal items
Turn off the lights, lock the doors, and return the keys

Access methods

Front desk (limited hours), lockbox

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 240 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Azura Tulum Aparthotel
Azura Tulum Tulum
Azura Tulum
Azura Tulum Aparthotel
Azura Tulum Aparthotel Tulum

Reviews

Azura Tulum Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities
Rating 10 - Excellent. 40 out of 47 reviews
Rating 8 - Good. 7 out of 47 reviews
Rating 6 - Okay. 0 out of 47 reviews
Rating 4 - Poor. 0 out of 47 reviews
Rating 2 - Terrible. 0 out of 47 reviews

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort

Good place and people

Spacious rooms with great amenities and within easy walks of all the stores and restaurants I wanted to visit. It's far enough away from the main street that it's relatively quiet. My room had a full kitchen and they made sure I always had plenty of drinking water.
Stayed 5 nights in Jan 2025

10/10 Excellent

Nanci

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

allison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We are repeat visitors and always have a great experience! The rooftop is lovely for relaxing and they will go out of their way to meet your needs!
Stayed 7 nights in Feb 2023

10/10 Excellent

Jason

Liked: Cleanliness, room comfort

Great

Great place. The only thing is sometimes during late hours there is no front desk, but you will have a key to enter. The location is pretty good. Hot water, no problems with toilet.
Stayed 5 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop deck was beautiful. Great view of the town.
Stayed 1 night in Feb 2020

10/10 Excellent

Fairouz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star service

Smooth check in. They let us access the room before 3pm. Friendly staff, helpful and professional. The place was immaculate and bright. Did not manage to get the TV to work
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service provided by the hotel staff. Super helpful as well. The amenities are great, you have everything you need at your disposal. Absolute great experience! Would recommend 10/10
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great space in a great location.

A refreshing and nicely styled place to stay in Tulum. The rooftop is a great space to lounge around and enjoy the sunset. Overall a good location easily walkable to everything. The complimentary breakfast basket is a great touch, and the staff were all easy going and helpful.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in downtown Tulum, walking distance to most of the dive shops and a quick shuttle to the beach. Terrific service and staff, highly recommend.
Stayed 2 nights in Jul 2018

10/10 Excellent

Joane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect!

The suite was very large with two master bedrooms. It is very recent, everything is modern and in good condition. The service is very personalized and friendly. The location is perfect, Just one block away from all shpos and restaurants. I highly recommend the hotel. We had a very pleasant stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Sabine was an amazing member of the staff with nothing too much trouble and we were sorry that we left very early and not able to say goodbye to her and to thank her more for all her help. Sabine THANK YOU!!!
Stayed 7 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Tulum town by far!!!

Amazingly comfortable, quiet and well equipped boutique hotel in central Tulum town. Walking distance to everything in town and a short ride to the beaches, ruins and many cenotes. The rooms feature everything you will need to comfortably enjoy your stay and the rooftop sitting pools are the perfect place to cool down and enjoy a drink after a hot day. Definitely recommend!
Stayed 3 nights in Jun 2017

10/10 Excellent

Asha, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay two blocks from Tulum center!

Loved loved loved this hotel. I actually booked last minute after having some trouble with my other accommodation (it did not have a/c) and was pleasantly surprised with how accommodating the ladies at the front desk were for me! I was very impressed with the room itself. Clean, comfortable bed, hot water, fully equipped kitchen, good wifi and cute little rooftop! I didn't use the tv at all since I was out and about but they did have Netflix available. It was so nice to come back to this cute hotel and spacious cool room after a long day in the sun. Also there are so many yummy restaurants nearby and I felt very safe as a female traveling solo! I highly recommend it and will be back:)

10/10 Excellent

HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and highly recommend

The room is so nice, the best place of this trip, even better than Marriot. It is clean and felt like home, quiet, easy access. They provide clean water for both drinking and teeth-brushing, snacks, coffee, fresh flower, and all the stuffs you need in the kitchen, and the lovely customized tips for guests. We should stay here for at least one week! The wifi is fast speed and the rooms are bright. People there are very nice and helpful. We did not add photos, but the photo in the website is true and as beautiful as the real ones.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New hotel; a short walk to downtown

Everything is bright and clean. Staff very friendly and helpful in planning activities, calling taxis and making restaurant reservations. We had a full kitchen, living room and bedroom. Nice shower. Complimentary Coronas in the refrigerator after a long day of traveling brightwas a very nice touch! There is some local street noise-- vendors hawking their goods via bicycle and honking a little horn to get people to come out of their homes. Gentrification is in process. Across the street from this boutique hotel are cinder block houses with tin roofs. The neighborhood felt very safe, as long as you have some street smarts and stay on the main roads, there are always people about.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe and comfortable, especially for solo female

Absolutely loved my stay at this hotel. As a female solo traveler, who speaks minimal Spanish, and who visited Tulum for the first time, I found the location convenient, the property incredibly secure and comfortable, and the staff amazingly warm and helpful. They were great in helping me arrange transportation and activities, and even helped translate with a couple of cab drivers. Overall a fantastic experience!

10/10 Excellent

Monzerrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent. Everything is new, the kitchen is fully equipped, you feel right at home. The staff is very friendly and welcome you with a goodie bag and explain the neighborhood. The AC works great, the TV has free netflix, there's free wi-fi. The rooftop is nice, you can't swim in the pools, but they are nice. The location is great, I walked to the restaurants and bars at night. The beach is about 15 minutes away by car, you can also rent a bike to get there. Great experience at this hotel. Fully recommend.

10/10 Excellent

Peter, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable clean apparment.

Was a beautiful appartment. Staff were extremely friendly an helpful.

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff provide perfect information and help.

Coloting moderm and beautiful apartment. Friendly staff close to everiyhing.

10/10 Excellent

Valerie, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern, clean, new, kitchenettes, great staff!

This hotel is in town near everything. Rent bikes, or scooters to get to the Cenotes and the beaches. Visit Del Asadero restaurant around the corner for amazing Mexican food with big portions at great prices!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay, would visit again

Had a wonderful stay at Azura, the apartments are modern, clean and comfortable with extra touches like complimentary wifi, netflix, snacks and drinks to make anyone feel at home. The rooftop terrace with paddling pools was also a nice area to relax in, although the 'pools' could do with being a little deeper to actually be able to sit in. The area was convenient with several decent cafes/restaurants nearby and was close to downtown Tulum. Would definitely stay here again!

10/10 Excellent

agata, Boca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most high end hotel in town of Tulum 2015

Clean new boutique hotel with 2 rooftop sitting pools and BBQ area on the rooftop. Room came with kitchen. Reception only available during work hours.

10/10 Excellent

Ellie, Australia, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful homely hotel

I enjoyed staying at Azura Boutique, the staff were friendly, the rooms clean and comfortable with great kitchen amenities. Good walking location to town.