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Biwa Tulum

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Biwa Tulum

Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers
Junior Suite, 2 Bedrooms, City View | Private kitchen | Microwave, coffee/tea maker
View from room
Dining
Junior Suite, 2 Bedrooms, City View | Minibar, in-room safe, desk, iron/ironing board

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Room service
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Gym

Explore the area

Map
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780
  • Hospital de Tulum
    15 min walk
  • Café Don Tomas
    1 min walk
  • Tulum Bus Terminal
    12 min walk
  • Tulum, Quintana Roo (TUY)
    9 min drive

Room options

View all photos for Deluxe Twin Room, Multiple Beds, Accessible, City View

Deluxe Twin Room, Multiple Beds, Accessible, City View | Minibar, in-room safe, desk, iron/ironing board

Deluxe Twin Room, Multiple Beds, Accessible, City View

  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room, 1 King Bed, City View

Standard Double Room, 1 King Bed, City View | Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 1 King Bed, City View

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, City View

Junior Suite, 2 Bedrooms, City View | Living area | 49-inch Smart TV with cable channels, TV, iPod dock

Junior Suite, 2 Bedrooms, City View

  • 645 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About this property

Biwa Tulum

4-star hotel in Tulum City Center
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a rooftop terrace, a coffee shop/cafe, and concierge services are onsite.
Biwa Tulum offers 14 air-conditioned accommodations with iPod docking stations and minibars. Accommodations offer separate dining areas. 49-inch Smart televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a coffee shop/cafe. Wireless Internet access is complimentary. Biwa Tulum features an outdoor pool and a fitness center. For a surcharge, the property provides an airport shuttle (available 24 hours) and a beach shuttle. This business-friendly hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Biwa Tulum is a smoke-free property.

Local cuisine breakfasts are available for a surcharge between 7:00 AM and noon on weekdays.
Biwa Tulum has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday local cuisine breakfast available 7:00 AM to noon for a fee: USD 8 to 15 per person
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Free crib
  • In-room microwave
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Pool loungers
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately USD 8 to 15 per person
  • Airport shuttle fee: USD 240 per vehicle (roundtrip, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Biwa Tulum Hotel
Biwa Hotel
Biwa Tulum Hotel
Biwa Tulum Tulum
Biwa Tulum Hotel Tulum

Biwa Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 139 out of 206 reviews" "
Rating 8 - Good. 51 out of 206 reviews" "
Rating 6 - Okay. 7 out of 206 reviews" "
Rating 4 - Poor. 6 out of 206 reviews" "
Rating 2 - Terrible. 3 out of 206 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Carmencita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been at the biwa 4 or 5 times now. Always great and a lovely staff!
Stayed 11 nights in Jun 2024

8/10 Good

Deon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back at Biwa!
This was my 2nd time staying here, and I really like the hotel and service. However, I was a little disappointed this time around. I specifically rebooked this hotel , not only because of the freat location, modernity of the rooms, and service, but also because of the refrigerator/mini kitchen area. It's extremely important thar I have a fridge to keep my beverages cold and to store leftover food. The fridge in this room did not get cold at all and I had to throw out my food. Also, the TV would not function and even the front desk girl couldn't get it working. However, the clerk spoke with the manager and they compensated us with courtesy bikea for the duration of our stay. I will definitely stay at BIWA again when i revisit!
Stayed 3 nights in Mar 2024

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud.
Stayed 12 nights in Feb 2024

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Angy

Stayed 1 night in Sep 2023

8/10 Good

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk personal were wonderful, from check in , to answering questions, to check out.
Stayed 2 nights in Aug 2023

10/10 Excellent

Nicolette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again!

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was not handled well. We got in late only to find the power out and no one to check us in.
Stayed 7 nights in Mar 2023

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff were great. Television was a bit difficult to mange but that was minor. Overall we enjoyed our stay.
Stayed 1 night in Feb 2023

10/10 Excellent

rohit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met all our needs. Excellent. Thanks.
Stayed 1 night in Feb 2023

10/10 Excellent

Bradley

Stayed 1 night in Nov 2022

10/10 Excellent

Edith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.
Stayed 1 night in Sep 2022

10/10 Excellent

Jared

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Happy with our stay, everything as expected.
Stayed 2 nights in Aug 2022

10/10 Excellent

Serge

Stayed 4 nights in Aug 2022

10/10 Excellent

Ekaterina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning!
Stayed 4 nights in Jul 2022

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend
Stayed 3 nights in Jul 2022

10/10 Excellent

lakisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos was such a great host!
Stayed 3 nights in Jun 2022

10/10 Excellent

Nigenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay at this hotel again. Walking distance to clubs, restaurants and pretty much anything you may need. I love that the rooms are spacious and felt very much like a week equipped apartment and not just a hotel room. The staff was great!!!
Stayed 4 nights in May 2022

8/10 Good

Bridgett, Milton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was cool! Pro: there is a restaurant and the food was good. Service great. Con: the bed was was uncomfortable. If you want a clean and safe place to lay your head and have a nice hot shower, this spot was great.
Stayed 2 nights in Apr 2022

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The hotel is amazingly modern and clean. The rooftop patio is very peaceful. All the staff are very friendly and helpful. The hotel is conveniently located. It is close to downtown main strip and a few blocks from a Colectivo stop, which provides efficient transportation to Tulum Ruins and Akumal. There is a very lovely breakfast place, Vitalis, a block down the road. The staff are very friendly and the food is good. The only problem we encountered was that the hotel is by a very busy and noisy street. It is hard to sleep if you are a light sleeper. Ear plugs and keeping the air conditioning on help lessen the stress noise. We highly recommend it.
Stayed 3 nights in Apr 2022

10/10 Excellent

Vannaroth, Long Beach

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice condo, big space, and it was walking distance to a few eats.
Stayed 1 night in Apr 2022

8/10 Good

Ruben, El Paso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled with my family (2 adults and 2 kids) and we stayed in a 2 bedroom suite. The space and rooms were great. The hotel is located in a busy and noisy street so just bring your earplugs. I would stay there again.
Stayed 1 night in Mar 2022

10/10 Excellent

Gifty

Stayed 6 nights in Feb 2022