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Casa Malca

4.0 star property

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Photo gallery for Casa Malca

Sundeck
Creator video - submitted by Maz Green
Front of property
Children's activities
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pet friendly
  • Pool
  • Bar
  • Breakfast included
  • Room service

Explore the area

Map
Carretera Tulum-Boca Paila Km 9.5, Tulum, QROO, 77780
  • Tulum Beach
    ‪1 min drive‬
  • Playa Paraiso
    ‪14 min drive‬
  • Tulum Mayan Ruins
    ‪19 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪62 min drive‬

Room options

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite, Garden View

10.0 out of 10
Exceptional
(6 reviews)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Beachfront (Master)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, Beachfront (Master)

  • 1076 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Beachfront

View from room

Junior Suite, Beachfront

  • 646 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bathrooms, Garden View (Village)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Family Suite, 2 Bathrooms, Garden View (Village)

  • 753 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)

IPod dock, books, MP3 dock, music library

Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)

  • 1292 sq ft
  • Sleeps 4
  • 1 King Bed

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The price is $344 total
includes taxes & fees
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About this property

Casa Malca

4-star Tulum hotel, connected to the convention center in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Casa Malca's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Change of towels is available on request.
Casa Malca offers 70 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Enjoy the complimentary cabanas and free beach club on site for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Casa Malca like an outdoor pool and an indoor pool.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Art Deco hotel also offers a children's pool, a health club, and a hot tub. Complimentary uncovered self parking is available on site.

Casa Malca has designated areas for smoking.

A complimentary cooked-to-order breakfast is served each morning between 8 AM and 11 AM. A complimentary manager's reception is offered each day.
Philosophy - This beachfront fine-dining restaurant specializes in Fusion cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Late night fare is available from room service (during limited hours).

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics

Restaurants on site

  • Philosophy

Things to do

  • Art gallery
  • Beach volleyball
  • Beach yoga
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Children's pool
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Music library
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Winery release events

Family friendly

  • Beach toys
  • Children's games
  • Children's pool
  • Fenced pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Conference center (1,292 square feet of space)
  • Coworking space

Outdoors

  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a national park
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Fixed shower seat
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Magnifying mirror
  • No elevator
  • Smooth flooring in room
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 12:30 AM and 1:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per night
Service animals are welcome, and are exempt from fees
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 420 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 12:30 AM and 1:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Malca Hotel Tulum
Casa Malca Hotel
Casa Malca Tulum
Casa Malca
Casa Malca Hotel
Casa Malca Tulum
Casa Malca Hotel Tulum

Casa Malca Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 308 out of 413 reviews
Rating 8 - Good. 47 out of 413 reviews
Rating 6 - Okay. 29 out of 413 reviews
Rating 4 - Poor. 13 out of 413 reviews
Rating 2 - Terrible. 16 out of 413 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rafi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Jorge Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Mar 2025

10/10 Excellent

Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Sergei, Los Angeles

Traveled with family
Liked: Staff & service
Disliked: Amenities
it was better when i stayed 3 yeas ago.
Stayed 2 nights in Feb 2025

10/10 Excellent

AUBREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casa. Malca.

Awesome, great staff
Stayed 3 nights in Jan 2025

10/10 Excellent

Cristiane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to enjoy life. Treated like a royal couple.
Stayed 4 nights in Jan 2025

8/10 Good

Wilson

Stayed 4 nights in Jan 2025

10/10 Excellent

Raffaele

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did not receive an upgrade!
Stayed 1 night in Jan 2025

10/10 Excellent

abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in tulum

Amazing week end getaway with my wife, best hotel in tulum by far. Impossible to come back to tulum and not staying in casa malca! Congrats guys and all staff
Stayed 3 nights in Jan 2025

10/10 Excellent

Ivana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING property with even better staff. Would recommend. Beaches were beautiful, spa had a cold plunge, sauna, steam and jacuzzi that we utilized everyday. Staff was super friendly and attentive. Shops and restaurants surround the area making it a great location. Hope to be back some day!
Stayed 4 nights in Dec 2024

8/10 Good

Christos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice, and the beach area was the best of tulum. The front desk was also amazing to us and the whatsapping was so convenient. The only hiccups we had were that breakfast took over an hour to come to our table, while other tables received there’s first even though they arrived way after us. Also, the beach service was slow on the second day. Otherwise we’ll be back and we can’t wait for the return!
Stayed 1 night in Dec 2024

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful. Beautiful and well decorated property. Very friendly and professional staff. Food was delicious. We fel very welcomed the moment we set foor on the property. Highly recommend for adults and families.
Stayed 2 nights in Dec 2024

10/10 Excellent

PATRICIA, Long Island City

Stayed 4 nights in Dec 2024

2/10 Terrible

GHOLAM

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Nov 2024

10/10 Excellent

Caroline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with lush landscaping. Beach and sand was perfection!!
Stayed 4 nights in Nov 2024

10/10 Excellent

Angel

Stayed 3 nights in Oct 2024

10/10 Excellent

Izabela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. A bit slow room service but outerwise excellent hotel.
Stayed 4 nights in Nov 2024

10/10 Excellent

Renea

Stayed 1 night in Sep 2024

10/10 Excellent

Todd Owen, deerfield beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing, and everyone went above and beyond to make us feel welcome. The place was absolutely beautiful. A big thank you to Luis for the stunning photos and showing us around, and to Alejandro for the thoughtful birthday cake. The team at the restaurant made breakfast a wonderful experience, with outstanding service every day. We’re truly grateful for everything!
Stayed 2 nights in Oct 2024

10/10 Excellent

Lebsinay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Malca exceeded every expectation I had. The hotel is absolutely stunning and the art pieces are just exceptional. The staff offers the best hospitality I have experienced in my many trips to Mexico. I will be returning soon to Casa Malca!
Stayed 4 nights in Sep 2024

10/10 Excellent

Dixania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Thank you Expedia .
Stayed 1 night in Sep 2024

10/10 Excellent

Aisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxed and clean. Food was great and so was the staff. Rooms are big and the property is simply wonderful.
Stayed 5 nights in Jun 2024

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
omg amazing!!!! best place ever
Stayed 3 nights in Aug 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Malca is one of the most beautiful hotels I ever stayed at.
Stayed 6 nights in Aug 2024