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Hotel Panamera

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Panamera

Beach bar
Front of property
Outdoor pool
Suite | View from room
Suite | Premium bedding, memory foam beds, in-room safe, iron/ironing board

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • On private beach
  • Breakfast available
  • Housekeeping
  • Pool
  • 24/7 front desk

Explore the area

Map
Carretera Tulum-Boca Paila Km. 8.5, Tulum, QROO, 77780
  • Tulum Beach
    1 min walk
  • Ven a la Luz Sculpture
    16 min walk
  • SFER IK
    6 min drive
  • Tulum, Quintana Roo (TUY)
    29 min drive

Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, memory foam beds, in-room safe, iron/ironing board

Junior Suite

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Room

Premium bedding, memory foam beds, in-room safe, iron/ironing board

Garden Room

  • 226 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Atrium Room

Atrium Room | View from room

Atrium Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite

Suite | Living area

Suite

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Hotel Panamera

3-star hotel in Zona Hotelera
At Hotel Panamera, relax by an outdoor pool or hit the private white sand beach where you can enjoy yoga.
Hotel Panamera offers 14 air-conditioned accommodations with safes and hair dryers. Memory foam beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a private beach and an outdoor pool.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Art Deco hotel also offers an outdoor pool and a rooftop terrace. Complimentary self parking is available on site.

Hotel Panamera has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 12:30 PM.
Hotel Panamera has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 12:30 PM for a fee: MXN 240 to 300 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Beach yoga
  • Free beach club
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • On a private beach
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • 3 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 240 to 300 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Property Registration Number IDM180126CM1

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Panamera Hotel
Hotel Panamera Tulum
Casa Pueblo Boca Paila
Casa Pueblo Tulum Beach
Hotel Panamera Hotel Tulum

Hotel Panamera Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 46 out of 66 reviews" "
Rating 8 - Good. 11 out of 66 reviews" "
Rating 6 - Okay. 0 out of 66 reviews" "
Rating 4 - Poor. 2 out of 66 reviews" "
Rating 2 - Terrible. 7 out of 66 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley, Carrollton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would definitely come back to this property. It was the absolute best for what we were looking for - it was quiet, safe, and attentive. My partner and I had an entire pool to ourselves. Most people want to go to the "Instagram" pool but there is an entirely different pool that was hardly ever used. Food is cool but it's walkable to so many other eateries - venture out if you can! Thank you for our stay!
Stayed 3 nights in Apr 2024

10/10 Excellent

Evie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect stay! staff were the friendliest and the food is amazing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Evie

Liked: Cleanliness, staff & service, property conditions & facilities
amazing stay! recommend 10/10
Stayed 5 nights in Apr 2024

10/10 Excellent

Evie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of our fav hotels, the staff is exquisite and the amenities and amazing, 10/10
Stayed 4 nights in May 2024

10/10 Excellent

Larry

Stayed 2 nights in Jun 2024

4/10 Poor

Natasha

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I wanted so badly to like this hotel, granted the weather was pretty terrible while we were there, so that didn’t help. But overall it was subpar and slightly disorganized. The water was cutoff a few times for repairs, the electricity was in and out. The service gradually got better after a few days but it could of been better. At times I felt like I was an inconvenience or not really welcome to the hotel/restaurant/bar. That people that used it as a beach club were given more service and attention. It was just a weird vibe and overall experience. There were a few servers that were lovely! And the food was pretty good and well priced. We went off the property a few times for dinner and was not worth the money, better food and bang for your buck at the hotel. Additionally we paid around $1000 for a room that later dropped to $600 and they did not adjust the price for us and denied an upgrade even though there was like 3 couples staying in the entire hotel. I wouldn’t recommend this hotel unfortunately, they have a lot of growing to do.
Stayed 5 nights in Jun 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at Hotel Panamera was nothing short of extraordinary. From the moment we arrived, we were enchanted by the impeccable service and stunning surroundings. The cocktails were crafted to perfection, each sip a delightful journey of flavors. Coupled with delectable cuisine, every meal was a culinary delight that tantalized our taste buds. The ambiance was simply breathtaking, with two pools boasting unique designs and both buildings perfectly situated on the beachfront, offering unparalleled views of the azure waters. The abundance of day beds ensured moments of pure relaxation, whether basking in the sun or gazing at the stars. One of the highlights was the rooftop bar, a lively haven where evenings were transformed into unforgettable experiences. With a talented DJ spinning tunes, enticing drink specials, and the backdrop of a mesmerizing jungle sunset, it was a scene straight out of a dream. The gesture of a complimentary room upgrade, coupled with a thoughtful welcome gift of wine, exemplified the hotel's commitment to exceeding expectations. Moreover, the staff's warmth and attentiveness made us feel truly pampered throughout our stay. In summary, Hotel Panamera is a gem in Tulum's crown, offering an oasis of luxury and relaxation. Whether it's savoring exquisite drinks and cuisine, soaking in breathtaking sunrises and sunsets, or dancing the night away under the stars, this adults-only retreat promises an unforgettable experience. Rating: 10
Stayed 2 nights in Apr 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

2/10 Terrible

Erez

Traveled with partner
Disliked: Staff & service
Do yourself a favor, Just stay away from this property. We were tempted by the low price, that was a big mistake. Such amazing properties in Tulum and this isn’t one of them. No appreciation for the guests. Unprofessional hotel manger. If you do book this place please make sure: 1. They haven’t sold the pool to a privet event and no way hotel guests can use the pool. The hotel thought that this is totally legit. 2. Make sure to bring earplugs, the cleaning staff arrive at 7am and our very loud in the corridors. 3. Don’t expect any upgrades as Expedia platinum, overheard the hotel mangers explanation to the reception always to say no availability. 4. One towel per room, we tried to get additional towels, it’s impossible. Most are dirty and torn.
Stayed 4 nights in Apr 2024

2/10 Terrible

Desiree

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not considerate of the guest experience
they put me in a room close to reception - i was constantly hearing every guest issue and I was not good. I complained and asked the front desk to try to lower all the loud voices & chatter because I couldn’t sleep. They never offered to move me nor upgrade my room and the hotel was not sold out
Stayed 1 night in Apr 2024

10/10 Excellent

lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just loved this hotel so much. Staff was SO kind, helpful, and accommodating in every way. I cannot wait to come back. Great for solo travel, and close to some great restaurants including their own. Cannot recommend enough - absolutely loved it ! thank you
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and beach area, nice room and service, good rooftop bar but ensure you book ahead of time (gets v busy around sunset)
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach Luxury
Amazing hotel - we loved every second! Food was great too. Can’t wait to go back
Stayed 3 nights in Mar 2024

8/10 Good

Marita

Traveled with partner
The hotel is beautiful. Staff is attentive, helpful and polite. My only disappointment was an inability to communicate with done staff due to language barrier with some staff particularly in the restaurant.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New favourite Tulum hotel! Hotel Panamera is heaven. My husband and I have been coming to Tulum for years and have tried many different types of accommodation on the beach road and Hotel Panamera gets everything right. The location is perfect for walking to some of our favourite hotels and restaurants, and for those who prefer the quieter end of the strip. The staff were kind and helpful, always busy but available if you needed something. The design and aesthetic of this hotel are stunning. Minimalist but still warm and inviting. We had an Atrium room which was simple but comfortable (I will agree with previous reviews, they need more hooks in the rooms) There are two pools, one which is exclusive for guests and has a hot jacuzzi which was nice to use in the evening. We loved the morning yoga with Rahul, the yoga shala is right on the beach so you get to listen to the sound of the waves as you do the class…amazing! After yoga have a delicious breakfast in their beautiful restaurant overlooking the beach. Monday night was our favourite, half price cocktails on the roof and a fun dj. The view from Roof is spectacular at sunset. One of our other favourite things about Panamera was the music they played. Not your typical club tracks, you can tell someone carefully curated the playlist to include diverse and interesting music from around the world which sets the tone for lovely atmosphere throughout the hotel. Can’t wait to return, thank you Hotel Panamera!
Stayed 3 nights in Mar 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and overall service level is world-class which made our experience top notch. Regardless of the staff member everyone was more than willing to help all needs. The security guard got us a blanket and offered to turn outside lights on for us late night. Well balanced ambiance between retreat/party feel with daily sunset happy hours and the location is in the best (south) part of the strip. The
Stayed 2 nights in Feb 2024

10/10 Excellent

Grace

Stayed 6 nights in Jan 2024

10/10 Excellent

Shlomo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy to have ended up in a nice newer and clean hotel. Location was further down the strip but just perfect as it was less packed right up front. Beach front lounging with restaurant service was fantastic. Staff was helpful in booking additional experiences. I can’t wait to return.
Stayed 5 nights in Jan 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Panamera is a first class hotel on the most spectacular beach with the best food in Tulum. If they could just put a few shelves in the rooms to store items and supply a proper amount of towels to the rooms it would be perfect.
Stayed 6 nights in Dec 2023

2/10 Terrible

Brett

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WARNING: MY WIFE’S DIAMOND EARRINGS WERE STOLEN FROM INSIDE OUR ROOM AT PANAMERA HOTEL WHILST OUR ROOM WAS GETTING ‘SERVICED’. My partner and I are on our honeymoon in Tulum from Australia and we had stayed just ONE night at Panamera Hotel. She had left her jewellery in the bathroom before we headed to the beach & pool. She thought that surely they would be safe and secure in a 4 star hotel that charges $500 per night and claim to have security watching their staff at all times. My wife and I returned to our room that afternoon to find her jewellery had without a doubt been stolen. We contacted staff and they conducted an ‘investigation’ which involved looking through every piece of our luggage which felt really invasive. My wife was visibly upset and crying and the some of the staff stood around smiling and snickering. DO NOT stay at this hotel is you are looking for a trustworthy and safe place to stay in Tulum. This hotel is NOT it. The staff were unhelpful in particular one of managers. They completely lacked empathy. They said they would look at the security camera footage from outside our room but it would take two hours. It was at this point I knew that her earrings would not be returned. We checked out immediately after this incident because we felt both violated and unsafe. DO NOT STAY AT PANAMERA HOTEL.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here were great and super accommodating. Roof top bar could get loud, however, it closes by the time you would be going to sleep so it is a-ok. They have plenty of events on the property like yoga daily, so lots to join in. Good was reasonably priced for the area, and overall enjoy our stay.
Stayed 4 nights in Oct 2023

10/10 Excellent

diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely come back
Amazing
Stayed 2 nights in Sep 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Beatrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best stay here! The hotel is beautiful and the rooms are very simple, but have everything you need to have a great vacation. The location is great and you can walk to many places. The restaurant and drinks were amazing. Both pools were lovely. Would definitely stay here again when in the area. Armando and Roberto were amazing!
Stayed 5 nights in Jul 2023