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Hotel Panamera

3.0 star property

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Photo gallery for Hotel Panamera

Private beach, white sand, free beach cabanas, beach umbrellas
Beach bar
Outdoor pool
Suite | Living area
Premium bedding, memory foam beds, in-room safe, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Carretera Tulum-Boca Paila Km. 8.5, Tulum, QROO, 77780
  • Tulum Beach
    ‪2 min walk‬
  • Ven a la Luz Sculpture
    ‪19 min walk‬
  • Playa Paraiso
    ‪11 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪60 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, memory foam beds, in-room safe, iron/ironing board

Junior Suite

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Room

Premium bedding, memory foam beds, in-room safe, iron/ironing board

Garden Room

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Atrium Room

Atrium Room | View from room

Atrium Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite

Suite | Living area

Suite

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Nomade Tulum

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.4 out of 5, Excellent, (650)
The price is $343
per night
includes taxes & fees
May 25 - May 26
Nomade Tulum

About this property

Hotel Panamera

3-star hotel in Zona Hotelera
At Hotel Panamera, relax by an outdoor pool or hit the private white sand beach where you can enjoy yoga.
Hotel Panamera offers 14 air-conditioned accommodations with safes and hair dryers. Memory foam beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a private beach and an outdoor pool.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Art Deco hotel also offers an outdoor pool and a rooftop terrace. Complimentary self parking is available on site.

Hotel Panamera has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 12:30 PM.
Hotel Panamera has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 12:30 PM for a fee: MXN 240 to 300 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Beach yoga
  • Free beach club
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • On a private beach
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • 3 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 240 to 300 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Property Registration Number IDM180126CM1

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Panamera Hotel
Hotel Panamera Tulum
Casa Pueblo Boca Paila
Casa Pueblo Tulum Beach
Hotel Panamera Hotel Tulum

Hotel Panamera Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 59 out of 86 reviews
Rating 8 - Good. 14 out of 86 reviews
Rating 6 - Okay. 1 out of 86 reviews
Rating 4 - Poor. 3 out of 86 reviews
Rating 2 - Terrible. 9 out of 86 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Don't stay here.. but is worth a day trip

I’m disappointed to write this review because the hotel itself is beautiful-the beachfront is idyllic and the food is fantastic. However, the service was poor, and I still haven’t received my full $1,600 deposit refund, 11 days after checkout. The hotel owes me $1,187. Upon check-in, we paid a $1,600 deposit to charge anything to the room. On checkout, the hotel insisted on deducting the final bill from the deposit in USD, using an exchange rate of 19, whereas my bank’s rate was 20.67, meaning they took an extra $100. I asked to pay in Pesos, but their card machine "wasn’t working" and they took 6 days to send an online payment link. Despite paying immediately, they only refunded $413, still owing me $1,187. I’ve tried contacting them daily with little/no response. Service was slow from the start, but improved the more we tipped. Tipping less than 20% meant being ignored, but a 20% tip improved the service—this felt like a tactic to pressure guests into tipping more. To add to that, they highlighted "Service is Not Included" in yellow on the bills, infuriating. We were meant to receive a complimentary bottle of wine, white or rosé but were given red. When we reminded them, they said they didn’t have any at the complimentary value, but later found two bottles of white wine, which felt like an attempt to serve the cheapest option. The hotel’s lack of transparency, poor service, and deposit issues are unacceptable. I’d recommend the beachfront and food for a day trip
Stayed 5 nights in Jan 2025

8/10 Good

Joseph

Stayed 3 nights in Nov 2024

10/10 Excellent

Michelle

Stayed 1 night in Oct 2024

10/10 Excellent

Widad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Panamera is such a gem on Tulum Beach. The design is beautiful—the checkered pool is a total highlight—and the rooms are cozy and stylish. The food is amazing (the tacos are a must-try), and the rooftop bar is perfect for sunsets. I loved the daily yoga and the chill but vibrant vibe. The staff were super friendly and made the stay even better. Honestly, it’s one of the best spots I’ve stayed at in Tulum!
Stayed 4 nights in Dec 2024

10/10 Excellent

LUIS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel really good facilities and Jessica, Ricardo y Santiago were Great with their services and attention. I will recommend the hotel and I will comeback again
Stayed 3 nights in Dec 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel on the beach front, loved the morning yoga on the beach. The grilled fish offer from their restaurant at the weekends is fantastic. My only request is that the room has more surfaces like a small table to put things on. With the limited surfaces we had to use the minibar to put things like a hand bag and small personal items.
Stayed 1 night in Oct 2024

8/10 Good

Monica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the shower inside the room
Stayed 1 night in Sep 2024

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The onsite restaurant and room service had Amazing food. The staff is constantly helping you almost like a big resort but w that much cooler and more local vibe. It was honestly so nice.
Stayed 5 nights in Oct 2024

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was really rude when I brought my own beer to the beach. They demanded I go drink in my room because they insist you have to buy their overpriced beer on the beach even though they don’t serve my brand. Super disrespectful. Stay somewhere else to avoid these money grabbers.
Stayed 3 nights in Oct 2024

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean with friendly staff everyone had a smile on their face and willing to provide the best service. Great food and great Beach with a nice atmosphere will be back and recommend to others!
Stayed 1 night in Oct 2024

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greated me like i was special space is so tranquil and classy treated to the new section and what a treat i booked another night!
Stayed 1 night in Oct 2024

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and accommodating in all areas of the house. Food and drinks were delicious. Felt very safe and looked after. Highly recommend.
Stayed 9 nights in Aug 2024

10/10 Excellent

Esther

Stayed 2 nights in Aug 2024

10/10 Excellent

Ashley, Carrollton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would definitely come back to this property. It was the absolute best for what we were looking for - it was quiet, safe, and attentive. My partner and I had an entire pool to ourselves. Most people want to go to the "Instagram" pool but there is an entirely different pool that was hardly ever used. Food is cool but it's walkable to so many other eateries - venture out if you can! Thank you for our stay!
Stayed 3 nights in Apr 2024

10/10 Excellent

Evie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect stay! staff were the friendliest and the food is amazing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Evie

Liked: Cleanliness, staff & service, property conditions & facilities
amazing stay! recommend 10/10
Stayed 5 nights in Apr 2024

10/10 Excellent

Evie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of our fav hotels, the staff is exquisite and the amenities and amazing, 10/10
Stayed 4 nights in May 2024

10/10 Excellent

Larry

Stayed 2 nights in Jun 2024

4/10 Poor

Natasha

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I wanted so badly to like this hotel, granted the weather was pretty terrible while we were there, so that didn’t help. But overall it was subpar and slightly disorganized. The water was cutoff a few times for repairs, the electricity was in and out. The service gradually got better after a few days but it could of been better. At times I felt like I was an inconvenience or not really welcome to the hotel/restaurant/bar. That people that used it as a beach club were given more service and attention. It was just a weird vibe and overall experience. There were a few servers that were lovely! And the food was pretty good and well priced. We went off the property a few times for dinner and was not worth the money, better food and bang for your buck at the hotel. Additionally we paid around $1000 for a room that later dropped to $600 and they did not adjust the price for us and denied an upgrade even though there was like 3 couples staying in the entire hotel. I wouldn’t recommend this hotel unfortunately, they have a lot of growing to do.
Stayed 5 nights in Jun 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at Hotel Panamera was nothing short of extraordinary. From the moment we arrived, we were enchanted by the impeccable service and stunning surroundings. The cocktails were crafted to perfection, each sip a delightful journey of flavors. Coupled with delectable cuisine, every meal was a culinary delight that tantalized our taste buds. The ambiance was simply breathtaking, with two pools boasting unique designs and both buildings perfectly situated on the beachfront, offering unparalleled views of the azure waters. The abundance of day beds ensured moments of pure relaxation, whether basking in the sun or gazing at the stars. One of the highlights was the rooftop bar, a lively haven where evenings were transformed into unforgettable experiences. With a talented DJ spinning tunes, enticing drink specials, and the backdrop of a mesmerizing jungle sunset, it was a scene straight out of a dream. The gesture of a complimentary room upgrade, coupled with a thoughtful welcome gift of wine, exemplified the hotel's commitment to exceeding expectations. Moreover, the staff's warmth and attentiveness made us feel truly pampered throughout our stay. In summary, Hotel Panamera is a gem in Tulum's crown, offering an oasis of luxury and relaxation. Whether it's savoring exquisite drinks and cuisine, soaking in breathtaking sunrises and sunsets, or dancing the night away under the stars, this adults-only retreat promises an unforgettable experience. Rating: 10
Stayed 2 nights in Apr 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

2/10 Terrible

Erez

Traveled with partner
Disliked: Staff & service
Do yourself a favor, Just stay away from this property. We were tempted by the low price, that was a big mistake. Such amazing properties in Tulum and this isn’t one of them. No appreciation for the guests. Unprofessional hotel manger. If you do book this place please make sure: 1. They haven’t sold the pool to a privet event and no way hotel guests can use the pool. The hotel thought that this is totally legit. 2. Make sure to bring earplugs, the cleaning staff arrive at 7am and our very loud in the corridors. 3. Don’t expect any upgrades as Expedia platinum, overheard the hotel mangers explanation to the reception always to say no availability. 4. One towel per room, we tried to get additional towels, it’s impossible. Most are dirty and torn.
Stayed 4 nights in Apr 2024

2/10 Terrible

Desiree

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not considerate of the guest experience

they put me in a room close to reception - i was constantly hearing every guest issue and I was not good. I complained and asked the front desk to try to lower all the loud voices & chatter because I couldn’t sleep. They never offered to move me nor upgrade my room and the hotel was not sold out
Stayed 1 night in Apr 2024

10/10 Excellent

lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just loved this hotel so much. Staff was SO kind, helpful, and accommodating in every way. I cannot wait to come back. Great for solo travel, and close to some great restaurants including their own. Cannot recommend enough - absolutely loved it ! thank you
Stayed 3 nights in Apr 2024