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Aparthotel

Casa Tulum

3.0 star property

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Photo gallery for Casa Tulum

Outdoor pool
Reception
Property entrance
Deluxe Studio (#5) | Hallway
Restaurant

Reviews

8.2 out of 10
Very good

Apart-hotel

1 bathroomSleeps 3

Popular amenities

  • Pool
  • Housekeeping
  • Kitchen
  • Parking included
  • Air conditioning
  • Outdoor Space

Explore the area

View in a map
Calle 7 Sur Entre 4 y 2 Fracc La Veleta, Tulum, QROO, 77760
  • Place, Holistika Art Walk
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪5 min drive‬
  • Place, Dos Aguas Park
    ‪9 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪57 min drive‬

Room options

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About this property

Casa Tulum

3-star aparthotel in La Veleta
An outdoor pool, a garden, and a picnic area are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. The apartment features free WiFi and a kitchen with a refrigerator, a stovetop, and a dishwasher. Added amenities include a dining area, a sitting area, and a coffee/tea maker.
This aparthotel offers 12 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3-star aparthotel have kitchens with refrigerators, stovetops, separate dining areas, and cookware/dishes/utensils.

Bathrooms include showers and complimentary toiletries. This Tulum aparthotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

This aparthotel features an outdoor pool, a garden, and a picnic area. Public areas are equipped with complimentary wireless Internet access. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. Complimentary self parking is available on site.

This aparthotel is a smoke-free property.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Refrigerator
  • Stovetop

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Outdoor areas

  • Garden
  • Picnic area

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoking not allowed

Services and conveniences

  • Housekeeping (daily)
  • Limited-hour front desk
  • Proposal/romance packages

Things to do

  • Bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 12 units
  • Bicycle rentals
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Tulum Aparthotel
Casa Tulum Tulum
Casa Tulum Aparthotel
Casa Tulum Aparthotel Tulum

Casa Tulum Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 14 out of 32 reviews
Rating 8 - Good. 10 out of 32 reviews
Rating 6 - Okay. 6 out of 32 reviews
Rating 4 - Poor. 0 out of 32 reviews
Rating 2 - Terrible. 2 out of 32 reviews

8.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

ana

Traveled with partner
I loved this place l high recommend.
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place the team is amazing! Breakfast was pretty good it took a little bit of time but overall was a great great hotel I will go back for sure
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Please do not be fooled by the photos. This is so much less than ideal... the pool is not really usable, the food is not nice and it's very far from town. They will rent you bikes which is somewhat helpful. They charged an extra $50 per night, per person, for someone to sleep on the couch. With zero amenities, what on earth is this cost for? Between staff constantly looking in our room and lack of amenities, lack of friendliness and overcharging for everything, I can not recommend. You are better off in a hostel for much less money or finding a rental.
Stayed 4 nights in Jan 2019

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super great place! Huge size 2-room apartment with a balcony and a terrace in the front! Very modern, very clean! Comfortable king size bed. Area is very local and deserted, need a car! But be sure to visit Holistika resort in the area, which is only a 5-7 minutes walk. They let you in without stopping for free, has a spacious jungle garden with art installations, 2 awesome swimming pools, many other interesting things on their property!
Stayed 3 nights in Nov 2018

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

October Vacations (Tuulum)

Great place, clean room, lovely view, really friendly staff! Next trip considering booking again and staying more days.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful boutique property!

Casa Tulum was a great find! It is in a quiet section of Tulum, away from the party noise, but just a short walk or bike ride to everything you might want. Rooms were clean and well equipped, front desk friendly and helpful. There is a small restaurant that serves brunch, but never did eat there so can't comment on it. Wonderful find and can't wait to return!
Stayed 14 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite and relaxing

Really nice clean and quite hotel loved how the rooms were set up amazing staff. Not to far from the center of town.
Stayed 2 nights in Mar 2018

8/10 Good

Liza, Alberta Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Tulum town

BED was comfy. Like brand new . Nice kitchen with blender, toaster etc. Nice comfy couch/ day bed in the living room area. Beautiful wood furniture. Small store next door to get water/ beer/treats. Very sweet staff and nice pool. Not close to downtown so need bycicle which they have. Or taxi.
Stayed 4 nights in Mar 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet, comfortable, great value

Casa Tulum is a cute, new hotel with good service and well-priced rooms. The hotel is located at the outskirts of the city in an area that is continuing to be developed (the street in front of the hotel was being prepared to be paved during our stay and a mini-mart opened next door on our last day). We enjoyed the quiet, private room that was nicely decorated and well maintained, and we especially liked having the sitting area and kitchen in the room. It would have been difficult to get to and from the hotel without a car or taxi service, but the good price made it an attractive place to stay while we explored Tulum and the surrounding area. The staff was very knowledgeable and helpful, and I would stay here again.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Nice, Relaxing Hotel

A little difficult to find at first. I arrived at night. My room was very nice. Great chef. Pool and front and back decks on all rooms. Very relaxing. Free bikes provided. Short drive or 30 minute ride to the beach. Convenient to the town.

10/10 Excellent

Chad & Melissa, Detroit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is clean, tranquil and beautiful.

The staff was so nice and very knowledgeable about where to go for private and unique experiences. This is in downtown Tulum and very immersed in the Mexican culture. If you want more than the beach gimmick, give this a try. We were not disappointed..

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Good value!

Good value for the property. There was a lot of construction going on around the hotel.

6/10 Okay

Jose, Mexico

Liked: Staff & service
Disliked: Cleanliness
Since I arrived there was no one to open the front door, spent more than 15 minutes to get in. No cleaning service in my room while my stance. Pool area don`t encourage you to be there. Bed comfort was not as expected. Hotel concept is nice, staff was nice. I think price was not fair compared with the service.

8/10 Good

Kathleen S

Traveled with family
Liked: Room comfort

Muy felices en el hotel

Muy amable el personal del hostal y la Propiedad es hermosa. El restaurante no estaba habilitado pero cerca hay muchos lugares para comer y al lado una tienda. Regresaría feliz
Stayed 3 nights in Jan 2023

8/10 Good

HUGO JAIME

Liked: Cleanliness, staff & service, room comfort

BUEN HOTEL

MUY BUEN LUGAR PARA EL COSTO POR NOCHE, BUENAS INSTALACIONES, BUENA ATENCIÓN,RECOMENDABLE SOLO PARA LLEGAR A DORMIR Y DESCANSAR.LA ALBERCA ESTA UN POCO DESCUIDADA, EL UNICO PROBLEMA FUE QUE EL ULTIMO DIA NO HUBO AGUA Y EL A/C CHORREABA AGUA HASTA EL SUELO, PERO NADA GRAVE, SOLO DE TENER CUIDADOS. EN GRAL TIENE UN 8 DE CALF
Stayed 2 nights in Aug 2019

10/10 Excellent

Marcela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el establecimiento la tranquilidad La alberca se me hizo un poco sucia
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo ok exelente servicicoo buena. atención ok ok ok ok ok
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta bonito y tranquilo , pero la limpieza y el mantenimiento esta malo ( toallas en mal estado, piscina sucia, cosas tiradas en el jardin, sabanas con manchas , fugas en el baño ) ausencia en la recepción nada mas la señora de la cocina quien tiene que atender todo pero no esta formada para esto . Internet malo
Stayed 5 nights in Feb 2019

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esta muy bonito el hotel, la recamara cuenta con cocina, muy completa y muy ordenada, el mobiliario excelente. Debo volver!
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Esta muy bien, son tipos departamentos y son amplios. El colchon un poco duro y le falta mantenimiento en general al hotel, pero la atencion es muy buena! Lo recomiendo.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Bonito hotel con habitaciones amplias, alejado de la playa y del centro. Limpieza y mantenimiento insuficiente , personal ausente y poco eficaz.
Stayed 7 nights in Dec 2018

2/10 Terrible

Yolanda

Disliked: Cleanliness, staff & service
Mal hotel, muy lejos, en relación al precio no bueno, apestaba el cuarto, la piscina nada que ver, esta verde da parecer muy sucia, la atención del personal nula, no lo recomiendo
Stayed 2 nights in Dec 2018

10/10 Excellent

tania, Tabasco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar increible! Te desconecta del mundo cotidiano
Stayed 1 night in Dec 2018

6/10 Okay

vanessa

Liked: Cleanliness, room comfort
Disliked: Staff & service

Pas de réception ni de personnel

Difficile à trouver mais une fois cela fait l'intérieur ressemble aux photo. Le séjour aurait pu être extra si nous avions eu de l'eau le 2eme jour : pas de douche, pas de lavabo et surtout pas d'eau dans les TOILETTES ( c'est agréable quand on est pas seul!!!) . Il y a normalement un restaurant (pour le petit dej que nous avions payés en sus) mais ça devait être le jour de fermeture car il n'y avait personne! Je ne peux pas me prononcer sur le personnel à la réception car il n'y avait également personne ce jour là pour régler notre problème d'eau et faire le check-out (on a laissé les clés sur le bureau).
Stayed 1 night in Oct 2018