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Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$187* Per night/room Apr 21 - Apr 22

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed with Sofa bed, Garden Area

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Amenities

Property Features

Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Cielo Maya Beach Tulum like an outdoor pool and a children's pool.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This beach hotel also offers a rooftop terrace and a garden.

Cielo Maya Beach Tulum is a smoke-free property.

  • Picnic area
  • Daily
  • Number of outdoor pools - 1
  • Rooftop terrace
  • Number of bars/lounges - 1
  • Front desk (limited hours)
  • Beach umbrellas
  • Free breakfast
  • Tours/ticket assistance
  • Beach sun loungers
  • Dry cleaning/laundry service
  • Free WiFi
  • Pool sun loungers
  • Smoke-free property
  • Number of coffee shops/cafes - 1
  • Children's pool
  • Safe-deposit box at front desk
  • On private beach
  • Spa services on site
  • Area shuttle (surcharge)
  • Free reception
  • Terrace
  • Luggage storage
  • Wheelchair accessible – no
  • Free cooked-to-order breakfast
  • Number of restaurants - 1
  • Concierge services
  • Snack bar/deli
  • Laundry facilities
  • Beach towels
  • Total number of rooms - 18
  • Television in common areas
  • Number of floors - 2
  • Arcade/game room
  • Airport transportation (surcharge)
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Sofa bed
  • Free cribs/infant beds

Room Amenities

Cielo Maya Beach Tulum offers 18 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LED televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Minibar
  • Daily housekeeping
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Ceiling fan
  • Espresso maker
  • Premium bedding
  • Iron/ironing board (on request)
  • Free bottled water
  • Premium TV channels
  • Slippers
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Free WiFi
  • Down comforter
  • TV size measurement: inch
  • Free cribs/infant beds
  • LED TV
  • Towels provided
  • Closed captioned TV
  • Bed sheets not available

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.

Onsite venue - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Ecotours nearby
  • Boat tours on site
  • Bicycle rentals on site
  • Kayaking on site
  • Scuba diving nearby
  • Ziplining nearby

Hotel Policies

Payment types

Fees

Optional extras

  • Airport shuttle fee: USD 140 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property does not follow sanitization practices of any association

Staffed front desk

Onsite COVID-19 testing (PCR) is available

Onsite COVID-19 testing (Antigen) is available

Smoke detector

Reservations are required for onsite COVID-19 testing

Front desk opens daily at 7:00 AM

Front desk closes daily at 10:30 PM

Property does not require health documentation at check-in

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is not available

Reservation is not required for facilities onsite

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Food service has been amended for enhanced safety

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

No elevators

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Service animals not allowed

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Debit cards

Gap period enforced between guest stays - 24 hours

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets or service animals allowed

We should mention

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

No pets and no service animals are allowed at this property.

Cashless payment methods are available for all transactions.

Contactless check-out is available.

Hotel Names

  • Cielo Maya Tulum
  • Cielo Maya Beach Tulum Hotel
  • Cielo Maya Hotel
  • Cielo Maya
  • Cielo Maya Beach Tulum Hotel
  • Cielo Maya Beach Tulum Tulum
  • Cielo Maya Beach Tulum Hotel Tulum

Hotel Reviews

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