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Copal Tulum Hotel

4.5 star property

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Photo gallery for Copal Tulum Hotel

Exterior
1 bedroom, premium bedding, down comforters, memory foam beds
Premium Apartment, 2 Bedrooms, Private Pool, Garden View | Living room | 43-inch Smart TV with satellite channels, TV, Netflix
Exterior detail
Luxury Apartment, 3 Bedrooms, Private Pool, Garden View | Private kitchen

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Calle Ixchel sn, Tulum, QROO, 77760
  • Tulum National Park
    ‪4 min drive‬
  • Playa Paraiso
    ‪8 min drive‬
  • Tulum Mayan Ruins
    ‪8 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪49 min drive‬

Room options

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • 1658 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • 1313 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • 969 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • 807 sq ft
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • 1163 sq ft
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

8.2 out of 10
Very good
(18 reviews)
  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

1 bedroom, premium bedding, down comforters, memory foam beds

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • 1023 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Double Room, 1 King Bed, Terrace

1 bedroom, premium bedding, down comforters, memory foam beds

Deluxe Double Room, 1 King Bed, Terrace

8.6 out of 10
Excellent
(10 reviews)
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

1 bedroom, premium bedding, down comforters, memory foam beds

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • 2303 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

1 bedroom, premium bedding, down comforters, memory foam beds

Luxury Apartment, 4 Bedrooms, Garden View

  • 3100 sq ft
  • Sleeps 10
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

7.4 out of 10
Good
(3 reviews)
  • 1776 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • 2314 sq ft
  • Sleeps 8
  • 2 King Beds, 2 Twin Beds and 1 King Sofa Bed

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Exterior

Kimpton Aluna Tulum by IHG

  • Pool
  • Spa
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (272)
$173 nightly
The price was $181
The price is $173 total
includes taxes & fees
Kimpton Aluna Tulum by IHG

About this property

Copal Tulum Hotel

4.5-star hotel in Zama
2 restaurants, 2 outdoor pools, and a full-service spa are available at this hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Copal Tulum Hotel features 2 outdoor swimming pools and a health club. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This luxury hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite uncovered self parking is complimentary.

Copal Tulum Hotel has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Copal Gastro Bar - This poolside delicatessen specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Kokoro - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal Gastro Bar
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Free bottled water
  • Late-night room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Copal Tulum Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 640 out of 992 reviews
Rating 8 - Good. 156 out of 992 reviews
Rating 6 - Okay. 70 out of 992 reviews
Rating 4 - Poor. 55 out of 992 reviews
Rating 2 - Terrible. 71 out of 992 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lorea De La

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias
Stayed 1 night in Apr 2025

10/10 Excellent

Lorea De La

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Piscina 25 m para nadar Servicio bueno y amigable Kid friendly
Stayed 1 night in Apr 2025

10/10 Excellent

Lakaevia

Liked: Cleanliness
Good
Stayed 4 nights in Apr 2025

10/10 Excellent

Shameka Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Copal staff were very accommodating the roof top pool was a vibe. on site Restaurant food was good. Property looks just like the photos. I enjoyed my nice hot showers! Zama Market and 7/11 nearby for snacks, you need a bike or car. I will be back!
Stayed 4 nights in Mar 2025

10/10 Excellent

Dennis Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and amazing staff!
Stayed 4 nights in Mar 2025

10/10 Excellent

Emanuel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Mar 2025

10/10 Excellent

Elizabeth, Wadsworth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Raheem

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and rooms were very nice!
Stayed 3 nights in Mar 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel, worth a visit

Beautiful hotel, anaxing staff. Wonderful room. The area is under construction to build in nto a resortcarea and needs work but tge hotel and local residents were anazing.
Stayed 4 nights in Mar 2025

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled to Tulum as a solo female traveler. I felt very safe in at the property. It’s an easy 10 minute walk into town, the first time I did the walk a felt a little unsure but it’s safe during the day. At night I would not do this walk, definitely take a taxi The hotel was tranquil and beautiful. The food was excellent. I stayed in a room with the rooftop pool. I highly recommend this. Some ground level rooms have pools that face the walking paths which are not private and get little sun
Stayed 4 nights in Mar 2025

10/10 Excellent

Yaritza, Norwalk

Traveled with group
Liked: Cleanliness, staff & service, amenities
This hotel is beautiful!!! We stayed in the one bedroom two floor with a pool. It was very quiet and private. Food was one of the best we ate during our stay from the restaurant serving lunch. We didn’t try the sushi place. The staff goes above and beyond. Maximus greeted us each morning with the nicest smile and recommended places to eat. After our stay, our rental’s battery died and we had to ask for help, 3 grounds/maintenace workers rushed in to help. I am so thankful for them! All around a very wonderful experience. Would stay here again!
Stayed 4 nights in Mar 2025

10/10 Excellent

THADINE, DORCHESTER

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 7 nights in Mar 2025

10/10 Excellent

Tamerra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Ezequiel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Copal was great. Felt like an escape from reality. Friendly staff and convenient stores for basics and snacks around it. I’d definitely stay again. Thanks Copal
Stayed 5 nights in Mar 2025

4/10 Poor

Glib

Disliked: Property conditions & facilities
The hotel didn't meet expectations, pictures are better that actual hotel conditions, this property needs renovations and better customer service. Don't book rooms with "private pool", book cheapest room. Better choose any hotel chain, the service will be much better. Just consider it as a place where to stay, you will need to buy everything on top, so you will add a lot of mo
Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was absolutely incredible, the hotel was gorgeous, I can't wait to go back!
Stayed 4 nights in Feb 2025

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. And beautiful place
Stayed 1 night in Mar 2025

10/10 Excellent

MITUL

Stayed 1 night in Mar 2025

10/10 Excellent

Tandeleya

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Always stay there!
Stayed 1 night in Mar 2025

2/10 Terrible

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The power went out and I had no acces to internet and had to book another room. I would like a refund.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 2/26-3/5. Overall great experience. The property is super cute and well maintained. Staff is very helpful and friendly. The two restaurants are great, especially Kokoro! Would definitely stay here again!
Stayed 7 nights in Feb 2025

10/10 Excellent

Fheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick Getaway

Great Experience!
Stayed 3 nights in Mar 2025

10/10 Excellent

Sonia, Milton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, clean and spacious rooms.
Stayed 5 nights in Mar 2025

10/10 Excellent

Barbie

Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025