See all properties

Copal Tulum Hotel

4.5 star property

Choose dates to view prices

Photo gallery for Copal Tulum Hotel

Exterior
Luxury Apartment, 3 Bedrooms, Private Pool, Garden View | Private kitchen
Premium bedding, down comforters, memory foam beds, minibar
Exterior detail
Premium Apartment, 2 Bedrooms, Private Pool, Garden View | Living room | 43-inch Smart TV with satellite channels, TV, Netflix

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
Calle Ixchel sn, Tulum, QROO, 77760
  • Tulum National Park
    ‪2 min drive‬
  • Tulum Mayan Ruins
    ‪9 min drive‬
  • Playa Paraiso
    ‪9 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪49 min drive‬

Room options

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

  • 1658 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

  • 1313 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • 969 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Terrace/patio

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

  • 807 sq ft
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

  • 1163 sq ft
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Premium Double Room, 1 King Bed, Private Pool, Garden View

  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

  • 1023 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Double Room, 1 King Bed, Terrace

Courtyard view

Deluxe Double Room, 1 King Bed, Terrace

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium Apartment, 2 Bedrooms, Private Pool, Garden View | Premium bedding, down comforters, memory foam beds, minibar

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • 2303 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Private kitchen

Luxury Apartment, 4 Bedrooms, Garden View

  • 3100 sq ft
  • Sleeps 10
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

  • 1776 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • 2314 sq ft
  • Sleeps 8
  • 1 King Bed, 4 Twin Beds and 1 King Sofa Bed

Similar properties

Exterior

Kimpton Aluna Tulum by IHG

  • Pool
  • Spa
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (260)
$185 nightly
The price was $193
The price is $185 total
includes taxes & fees
Kimpton Aluna Tulum by IHG

About this property

Copal Tulum Hotel

4.5-star hotel in Zama
2 restaurants, 2 outdoor pools, and a full-service spa are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Copal Tulum Hotel features 2 outdoor swimming pools and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This luxury hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite uncovered self parking is complimentary.

Copal Tulum Hotel has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Copal Gastro Bar - This poolside delicatessen specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Kokoro - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal Gastro Bar
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Late-night room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Copal Tulum Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 629 out of 976 reviews
Rating 8 - Good. 152 out of 976 reviews
Rating 6 - Okay. 69 out of 976 reviews
Rating 4 - Poor. 55 out of 976 reviews
Rating 2 - Terrible. 71 out of 976 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Terrell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great pick for my first time in tulum
Stayed 4 nights in Feb 2025

10/10 Excellent

Cyra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with excellent staff and service. Restaurant had excellent food.
Stayed 4 nights in Feb 2025

10/10 Excellent

Alice

Stayed 7 nights in Feb 2025

10/10 Excellent

Tehlair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area and the ability to rent atvs
Stayed 3 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than expected

Everything expected and even more. The staff when you first arrive are super personal and keep a friendship the whole time you are there. We stayed a week. Every evening coral filled the air. The hotel is some what off the beaten path, but still ina central location to restaurants.
Stayed 7 nights in Dec 2024

6/10 Okay

Kyle

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The restaurant was decent. Recommend the upstairs Japanese restaurant. Call ahead to see if you can book a whole apartment rather than a single room as the room itself is rather small.
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good meal and drink options. Overall a very good value, but a little bit of a walk from the main tulum strip
Stayed 3 nights in Feb 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Audrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely INCREDIBLE!!! I loved it here. Having a private pool was fantastic. Definitely coming back!
Stayed 2 nights in Feb 2025

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO EXCELENTE!! El servicio excepcional ❤️
Stayed 2 nights in Jan 2025

6/10 Okay

BERNADETTE

Traveled with partner
The facilities beautiful, nice, room was clean but outside private pool area was dirty, dirty dishes left behind and pool was full of debri. Besides that, all was nice. Staff was very friendly.
Stayed 2 nights in Feb 2025

10/10 Excellent

Richard John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is long enough to swim laps!
Stayed 7 nights in Feb 2025

10/10 Excellent

Soraya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay:) will be back
Stayed 4 nights in Feb 2025

8/10 Good

Isatu

Liked: Staff & service, room comfort

Exactly what you need and nothing more

This hotel is great as long as you know primarily what you're paying for and that's your own enclosed terrace and easy access to two pretty good restaurants, a spa and pools in a nice amazon rainforest looking space. Once you realize that, it's easy to get past the small amount of space (assuming you have a standard sized room), the salty water coming from the taps and very much distressed looking mirror. Also, the service it great. The concierge will get you to wherever you need to go which is important given how far away from things the hotel district in general is.
Stayed 4 nights in Jan 2025

10/10 Excellent

keondra N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience. The hotel is set up inside of the jungle so trees are everywhere..throughout-in a beautiful way. The private pools and the room service was chef's kiss! I'd recommend and will return!
Stayed 3 nights in Jan 2025

10/10 Excellent

Kristyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first and foremost, Max is absolutely the best! he’s helpful, responsive and kind. this is my 3rd time staying at Copal and Max has made each stay welcoming. Esmeralda at the front desk is also a pleasure. Claudio is amazing and helpful as well. Claudio is always so welcoming and kind no matter what. Claudio and Max are turtle the heart of this hotel and the reason I will continue to stay here. Unfortunately Johnny is not so pleasant and I would probably avoid him if necessary. There was a plumbing issue with my room and he was not very accommodating. He emphasized there would be a cost difference to change my room due to issues of the hotel, I found that very odd and compelling seeing that it wasn’t on my behalf. There also was no budging with this to be clear. It was quite upsetting seeing that I was in a room with a private pool and had to downgrade and was still being met with his nonchalant demeanor.
Stayed 5 nights in Jan 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Salende

Liked: Cleanliness, amenities, property conditions & facilities
It’s was a beautiful property. Giving a jungle vibe
Stayed 3 nights in Jan 2025

8/10 Good

Angelique

Traveled with family and small children
Liked: Cleanliness
Beautiful jungle hotel with amazing staff! Thank you so much! The food was great and all the plants made the hotel so special!
Stayed 6 nights in Jan 2025

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful faclity. Amazing service. Close to many good restaurants.
Stayed 6 nights in Jan 2025

6/10 Okay

Marc Nicolàs

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very dirty

4/10 Poor

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Health Warning!! ALERT! ALERT! The properties location is great! Staff is amazing! Mold amd mildew smell is why I'm giving them 2 stars. We checked another room out that was equivalent to our room and it was also mold and a mildew smell. We were informed by the hotel staff that it was the A/C units. They did come service the units and it temporarily solved the problem. The smell is embedded in all my clothes , suitcase, purse. This is a health hazard and should be fixed.
Stayed 5 nights in Jan 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Copal Tulum Hotel is such a beautiful property. I booked a 1 night stay but wished I had stayed longer. Management sent me a message on WhatsApp with info about checkout. I arrived early and they held on to my luggage until my room was ready. Bikes and scooters were available for rental. I stayed in for the night and ordered room service via WhatsApp. The food was good and arrived quickly. Overall beautiful hotel with clean room and facilities.
Stayed 1 night in Jan 2025

10/10 Excellent

Krystsina, CHULA VISTA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very new and has a beautiful sharm design. You feel like in a Jungle with a lot of nature.
Stayed 5 nights in Jan 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dna
Stayed 3 nights in Jan 2025