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El Paraiso Hotel Tulum

3.5 star property

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Luxury Double Room | Premium bedding, down comforters, minibar, in-room safe
Deluxe Double Room | Terrace/patio
Exclusive Bungalow, Multiple Beds | Terrace/patio
Exterior
Interior entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Carr. Tulum-Boca Paila, Mz 3, Lote 2, Tulum, QROO, 77780
  • Playa Paraiso
    ‪2 min walk‬
  • Tulum Mayan Ruins
    ‪19 min walk‬
  • Tulum National Park
    ‪6 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪59 min drive‬

Room options

View all photos for Exclusive Bungalow, Multiple Beds

Exclusive Bungalow, Multiple Beds | Terrace/patio

Exclusive Bungalow, Multiple Beds

  • Sea view
  • 961 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room

  • Sea view
  • 534 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Double Room

Luxury Double Room | Premium bedding, down comforters, minibar, in-room safe

Luxury Double Room

  • Sea view
  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds | Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 2 Queen Beds

  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Shower, rainfall showerhead, designer toiletries, hair dryer

Deluxe Suite, 1 King Bed with Sofa bed

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | View from room

Superior Room, 2 Queen Beds

  • 249 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

View from property

Kai Tulum

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (166)
The price is $290
per night
$394 total
includes taxes & fees
Apr 24 - Apr 25
Kai Tulum

About this property

El Paraiso Hotel Tulum

3.5-star hotel in Zona Hotelera
Spend the day catching some rays at El Paraiso Hotel Tulum's private white sand beach, relaxing by one of the hotel's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
El Paraiso Hotel Tulum offers 15 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations include desks. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.
A private beach and complimentary bicycles are featured at the hotel. 2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, EL PARAISO. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. The spa is open daily.
Simply walk outside to feel the sun on your face at the white sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At El Paraiso Hotel Tulum you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Wireless Internet access is complimentary. Complimentary uncovered self parking is available on site.

El Paraiso Hotel Tulum has designated areas for smoking.

A complimentary cooked-to-order breakfast is served each morning between 8:00 AM and 10:00 AM.
El Paraiso Restaurante - This beachfront restaurant specializes in Mexican cuisine and serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Paraiso Restaurante

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Books
  • Designer stores
  • Foosball table
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games

Family friendly

  • 2 outdoor pools
  • Art supplies
  • Beach toys
  • Mini-fridge
  • Pool toys
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Deep-tissue massages
  • In-room massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • 1 building
  • 1 floor
  • At least 80% of food locally-sourced
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • Mosquito nets
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
This property is located within Jaguar Park and guests are required to pay a daily park entrance fee. The park entry fee for guests who are residents of Mexico is MXN 255 per person, per day. The listed mandatory additional fee comprises the park entry fee for non-resident guests. Fees are collected at park entrance. Guests will receive wristbands upon payment. Guests are required to wear the wristbands for the duration of their stay.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Additional fee: MXN 415 per person, per night

We have included all charges provided to us by the property.

The listed mandatory additional fee comprises the park entry fee for non-resident guests. The fee for guests who are residents of Mexico is MXN 255 per person, per day. Fees are collected at park entrance.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

El Paraiso Hotel Tulum Hotel
El Paraiso Hotel Tulum Tulum
El Paraiso Hotel Tulum Hotel Tulum

El Paraiso Hotel Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 96 out of 134 reviews
Rating 8 - Good. 26 out of 134 reviews
Rating 6 - Okay. 7 out of 134 reviews
Rating 4 - Poor. 1 out of 134 reviews
Rating 2 - Terrible. 4 out of 134 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yeila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Oct 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Aug 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect beach hotel.
I should give the hotel a negative review to keep it as a hidden gem, but it’s a wonderful hotel with great staff. I’d love to come back.
Stayed 1 night in Aug 2024

8/10 Good

Jose, Weston

Liked: Cleanliness
Stayed 2 nights in Jul 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gilberto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service great staff , convenient location super clean. Had a great time with the family. Thank you to all the staff service.
Stayed 1 night in Jul 2024

10/10 Excellent

Frederic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great full day and night at El Paraiso
Friendly place, small hotel with beach club. Martha was extremely accommodating with our last minute booking (the morning of!). Beach club was great and beach bed was included with reservation, as well as breakfast. The hotels provides bikes to go exploring or in our case to the restaurant Casa Maria in the evening. Note that there is a 60 pesos per person charge to enter the national park within which the hotel is located. You cannot bring cans, plastic bottles or alcohol in the park.
Stayed 1 night in Jun 2024

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and pleasant. The room was clean, comfortable and quiet. The beach location was very nice. Could have stayed longer.
Stayed 3 nights in May 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but hard to move around
The beach is spectacular and it feels special to be right in the national park. Good food and good service. I was dissapointed to learn that even though the hotel only has 10 rooms, the beach area is public and they actually rent beds to people that are not staying in the hotel. I was looking for a more private experience. However the service was great, and the food and the beach was gorgeous. They dont offer dinner and its hard to move around if you can’t bike or didn’t rent your own car. Taxis are very expensive in Tulum. So sometimes getting dinner was kind of a feat. If you stay here or in the national park, make sure to have your own way of transportation.
Stayed 5 nights in Apr 2024

10/10 Excellent

Azim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and Solitude
The hotel is a gem. It is located in the National Park and it has only 10 rooms. If you are looking for peace and quiet, this is the place for you. The restaurant at the beach club closes at 6pm but there are a couple of restaurants within 10-15 minutes walk if you want to grab dinner late.
Stayed 10 nights in Jan 2024

10/10 Excellent

Nancy

Traveled with partner
Liked: Staff & service, property conditions & facilities
Hotel is right next to Playa Paraiso and its restaurant. Breakfast at the beach is included. Have free access to sun loungers and the beach as a hotel guest. Have free bikes available. Close to the Tulum ruins and can walk to some nearby restaurants.
Stayed 2 nights in Jan 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Wonderful personnel but crowded and loud beach
The staff working in this hotel is all fabulous! the most helpful, friendly and efficient people that one can hope for. From the people at the reception to the cleaning and gardening staff, they all are willing to help all the time. My husband and I cannot thank them enough! This is a very small, no luxuries hotel. Since it is quite expensive for a 3-star place, I was hoping that we would be paying for peace and quiet. It was not so. They have a beach club, where anyone who pays for the day can use the beach beds, umbrellas, bar, etc. This means that, even in this small hotel one finds big crowds of boisterous people on the hotel's beach area. If you think that you are paying prime prices for a boutique small hotel with few people, think twice before booking.
Stayed 11 nights in Jan 2024

10/10 Excellent

Emily

Traveled with partner
Liked: Property conditions & facilities
Everything was perfect! It’s truly paradise.
Stayed 1 night in Jan 2024

6/10 Okay

Irene

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff of great! The reason I would not return is the accommodations within a secluded location. The restaurant and beach and beach club close at 6:00 pm and everything is far . So if you’re hungry or want a drink you need to take a cab somewhere. Also our rooms toilet began to randomly bubble and smell like strong sewage this happened twice during our stay .
Stayed 4 nights in Jan 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Cevat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at El Paraiso hotel. It is right in a national park so quieter than expected which I appreciated. It was nice to have breakfast there. Sometimes wished there were more transportation options, but the new road should help.
Stayed 4 nights in Nov 2023

10/10 Excellent

Wesley p, Saratoga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing the beach was the best. The beach club restaurant could have a bit more for selection on the menu but overall this was 👍
Stayed 9 nights in Sep 2023

10/10 Excellent

Joe

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was perfect. The staff were very helpful! Especially the reception personnel. The rooms and grounds were always clean. The food was on point!! Perhaps the only minor issue is the lack of access to food after 6pm. Though this is temporary due to the construction, the staff was always ready to help in any way. They literally went above and beyond to accommodate. I’m grateful that we decided to stay here. Looking forward to returning when we visit again.
Stayed 4 nights in Sep 2023

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the room, beach easy access and views. Hope they can serve dinner some day.
Stayed 4 nights in Jun 2023

10/10 Excellent

matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was amazing and the beach location was exactly what I was looking for during my stay in Tulum.
Stayed 4 nights in Jun 2023