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Encantada Tulum

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Encantada Tulum

Exterior
Spa treatment
Reception
View from room
Interior

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service
  • 24/7 front desk

Explore the area

Map
Carretera Tulum-Boca Paila Km 8.7, Zona Hotelera, Tulum, QROO, 77780
  • Tulum Beach
    1 min walk
  • Ven a la Luz Sculpture
    2 min drive
  • Playa Akun
    20 min drive
  • Tulum Intl. Airport (TQO)
    65 min drive

Room options

View all photos for Beach Front Lower

Beach Front Lower | Premium bedding, down comforters, in-room safe, free WiFi

Beach Front Lower

  • 753 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Beach Front Upper

Premium bedding, down comforters, in-room safe, free WiFi

Beach Front Upper

  • 753 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Garden View

Premium bedding, down comforters, in-room safe, free WiFi

Garden View

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Partial Ocean View

Premium bedding, down comforters, in-room safe, free WiFi

Partial Ocean View

  • 753 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

La Valise Tulum, member of Small Luxury Hotels

On private beach
Pool
Breakfast included
Spa
4.8 out of 5, Exceptional, (146)
The price is $2,095
per night
$2,578 total
includes taxes & fees
Jan 2 - Jan 3
La Valise Tulum, member of Small Luxury Hotels

About this property

Encantada Tulum

4-star resort in Zona Hotelera
At Encantada Tulum, hit the private sand beach, dine onsite at Encantada Restaurant, or enjoy a drink at one of the resort's 2 bars/lounges.
Encantada Tulum offers 8 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Housekeeping is provided daily.
A private beach and complimentary bicycles are featured at the resort.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.
Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This beach resort also offers a garden and a terrace. Complimentary self parking is available on site.

Encantada Tulum is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
Encantada Restaurant - Overlooking the ocean and garden, this restaurant specializes in Regional cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).
NÜ Tulum - This fine-dining restaurant specializes in Regional cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Encantada Restaurant
  • NÜ Tulum

Things to do

  • Free bicycle rentals
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • Hardwood flooring in room
  • No elevator

More

  • 2 floors
  • 4 buildings
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 12 and younger are not allowed at this property; All guests older than 12 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 30 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 12 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Encantada Tulum Hotel
Encantada Hotel
Encantada Tulum Resort
Encantada Tulum Tulum
Encantada Tulum Resort
Encantada Tulum Resort Tulum

Encantada Tulum Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 111 out of 120 reviews" "
Rating 8 - Good. 7 out of 120 reviews" "
Rating 6 - Okay. 0 out of 120 reviews" "
Rating 4 - Poor. 0 out of 120 reviews" "
Rating 2 - Terrible. 2 out of 120 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing boutique property, lovely beach location. Restaurant onsite has great food. All the staff from the bellboys,valets, waiters were incredible, super friendly and helpful and would remember all our names. Isabel on the front desk was great with us and made us feel at home.
Stayed 3 nights in Sep 2024

10/10 Excellent

Seema

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and wonderful service from all the staff definitely recommend this property!
Stayed 4 nights in Aug 2024

10/10 Excellent

kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

BRYNN

Liked: Cleanliness
Stayed 3 nights in Jun 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Elissa

Stayed 4 nights in Mar 2024

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Encantada Tulum was more than excellent. The room was clean and comfortable, the soaps/shampoo smelled amazing! And the food/beach amenities were perfect. Would highly recommend, especially if someone is looking for a peaceful vacation.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at Encantada was excellent. We had an amazing time and I would definately recommend this hotel. Food was great, very easy to walk to get dining options. Transportation was a bit pricey and drinks. But excellent service
Stayed 5 nights in Nov 2023

10/10 Excellent

madalina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 6 nights in Oct 2023

10/10 Excellent

Julian

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property and staff
Stayed 2 nights in Oct 2023

8/10 Good

Gharzai

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice and Quiet
Stayed 1 night in Aug 2023

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in, to the friendly and helpful staff & concierges that always go above and beyond. I can’t recommend this beautiful property enough! It’s an 8 room property and private beach. The rooms have their own hammock outside (which I stayed in for hours), and the decor is serene and conducive to an amazing experience. I can’t wait to return and bring all my girl friends!
Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff and grounds. Perfect for couples to spend quality time.
Stayed 4 nights in Jul 2023

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff are fantastic- attentive and well-informed. Brilliant stay.
Stayed 3 nights in Jul 2023

10/10 Excellent

Deidra

Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property is fantastic. You could not ask for anything more. The staff is unbelievable. They make your dreams come true.
Stayed 5 nights in Jul 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service is impeccable, the property is located in a private area on the beach, and the rooms are beautifully designed to give you a tropical paradise experience. The staff and concierge will go above and beyond to accommodate your wants and needs and will address any issues immediately. The breakfast, lunch, and dinner menu is delicious and made with healthy and fresh ingredients. There are only 8 rooms, so the hotel is very private and intimate. Perfect for couples, if you’re traveling alone, or with one other person. The staff makes an effort to get to know every guest by name and even remember your preferences and trip itinerary. I will definitely come back to stay here or at the other properties under the same management if I’m in Tulum.
Stayed 4 nights in Jul 2023

10/10 Excellent

Derek W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

Daniel

Liked: Staff & service
Stayed 3 nights in May 2023

2/10 Terrible

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service
I chose this place for a honeymoon as it promised a peaceful stay no TVs, etc. It was the WORST experience ever! Ruined my honeymoon, nonstop, loud music, and from sunrise till sunset, construction work next-door to the room you could hear saws drills, or hammering the entire day long. It should be noted on their website. This is going on so that people can choose whether or not to stay there had I known this I would’ve not had my honeymoon here, and cried myself to sleep three nights in a row. I would love to come and stay at the facility again assuming the construction is done, but because it was never relayed to us this is going on it RUINED our honeymoon. We have videos showing just how close the workers are, and how loud they are, and due to the fact, there was no TVs in the room because it was supposed to be a peaceful stay. We couldn’t even turn on the TV to drown out the noise. We went back-and-forth with the property about making it right in our opinion as they were deceptive by not sharing the construction nuisance next-door. bottom line is so far in my opinion they only care about the dollar because they have not tried to make it right with us. Thus I will leave my review so no other couples have to endure this nightmare. If and when they decide to make it right with us, I will gladly take my review down, but it should be noted for future guests that there was construction happening there. They had it in their power to inform the customer, but they chose not to
Stayed 3 nights in Mar 2023

10/10 Excellent

ERIK

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was AMAZING!! Great location and walkable to great dining. We took a advantage of the free bikes to get around. It was like the experience at a 5 star hotel!! Will come back again!!
Stayed 5 nights in Mar 2023

10/10 Excellent

Segolenne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Our stay was absolutely amazing. We were on our honeymoon and it could not have been more special. The rooms are so lovely and spacious and well designed. There is a lovely little area outside to enjoy drinks in the evening or your breakfast in the morning. The complimentary breakfast is fantastic. You are able to also use the pool of their sister hotel just across thé street. It is a few minute walk from lots of restaurants and bars you can walk to or even borrow a bike from the reception. We borrowed a bike every evening. They kept the beach very clean and removed the seaweed. The whole hotel is on the beach. Nothing like waking up in the morning and walking to breakfast with no shoes in soft sand.
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience
all amazing
Stayed 5 nights in Feb 2023

10/10 Excellent

Birgitta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give more than 5 stars I definitely would. One of my best vacations. Thanks to the entire team. Very hard dedicated genuine staff.
Stayed 5 nights in Feb 2023

10/10 Excellent

Shirlene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Encantada is Heaven!
Absolutely wonderful place to stay. The staff is so friendly and helpful in every way. The rooms are beautiful and smell so good! Food is great, drinks are great, and the beach is right there!
Stayed 3 nights in Oct 2022