*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Business-related amenities at this 3.5-star property consist of coworking spaces and limo/town car service.
Wireless Internet access is complimentary. This Tulum hotel also offers an outdoor pool, a rooftop terrace, and spa services. For a surcharge, the property provides an airport shuttle (available 24 hours), a beach shuttle, and a bus station shuttle. Complimentary uncovered self parking is available on site.
Eterna Tulum is a smoke-free property.
- Express check-in
- Coworking spaces
- Ferry terminal shuttle (surcharge)
- Organic food
- Number of outdoor pools - 1
- Shopping center shuttle (surcharge)
- Water dispenser
- Theme park shuttle (surcharge)
- Locally-owned & organized tours & activities
- Showcase for local artists
- At least 80% of all lighting comes from LEDs
- Front desk (limited hours)
- Uncovered parking
- Secured parking
- Vegan menu options available
- Express check-out
- Vegetarian menu options available
- Free self parking
- Bulk dispenser for toiletries
- Uncovered parking
- Limo or town car service available
- Water-efficient toilets only
- Distance from property (ft) 3
- Luggage storage
- Secured bicycle storage
- Distance from property (meters) 1
- Bicycle parking available
- Bicycle repair station
- Bicycle cleaning area
- Concierge services
- Bus station shuttle (surcharge)
- Electric bicycle charging station
- Total number of rooms - 25
- No accessible shuttle
- Number of floors - 4
- Number of buildings/towers - 2
- Airport transportation (surcharge)
- Number of accessible parking spaces 4
- Number of stairs to reach property 4
- Front entrance ramp
- Rooftop terrace
- Number of bars/lounges - 1
- Number of poolside bars - 1
- Number of swim-up bars - 1
- Stairwell handrail height (inches) - 60
- Beach shuttle (surcharge)
- Stairwell handrail height (centimeters) - 150
- Tours/ticket assistance
- Year Built - 2021
- Free WiFi
- Pool sun loungers
- Smoke-free property
- Number of coffee shops/cafes - 1
- Safe-deposit box at front desk
- Spa services on site
- Free long-term parking
- Proposal/romance packages available
- Free parking nearby
- Number of restaurants - 1
- Street parking
- Reception hall
- Laundry facilities
- Vending machine
- Vegetarian breakfast available
- Living plant wall
- Garden
- Multilingual staff
- Outdoor furniture
- Eco-friendly cleaning products used
Room Amenities
Eterna Tulum offers 25 air-conditioned accommodations with minibars and coffee/tea makers. Each accommodation is individually furnished and decorated. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.
- Air conditioning
- Refrigerator
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Hypo-allergenic bedding available
- Private bathroom
- Kitchenette
- Soundproofed rooms
- Iron/ironing board (on request)
- Microwave
- Cookware, dishware, and utensils
- Wireless internet access
- Blackout drapes/curtains
- In-room massage available
- Stovetop
- Free WiFi
- Individually furnished
- Individually decorated
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Number of beds 1
- Champagne service
- Soap
- Shampoo
- Toilet paper
- Chef
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Restaurant dining guide
- Heated floors
- Wardrobe or closet
- Toothbrush and toothpaste available on request
- Change of towels (on request)
- Change of bed sheets (on request)
- WiFi speed 250+ Mbps (good for 3–5 people or up to 10 devices)
Parking
Free self parking , Free parking nearby
Internet
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Food & Drink
Perpetua - This poolside restaurant specializes in Tex-Mex cuisine and serves breakfast, brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.
- Hot stone massage
- Deep tissue massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Handrails in stairways
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Wheelchairs available on site
- Braille or raised signage
- Upper floors accessible by stairs only
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
Nearby Activities
Recreational amenities at the hotel include an outdoor pool.
Guests under 18 years old are not allowed in the swimming pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Snorkeling nearby
- Surfing/bodyboarding nearby
- Cave exploring/spelunking nearby
- Skydiving nearby
- Health or beauty spa nearby
- Ziplining nearby
- Ecotours nearby
- Segway rental/tour nearby
- Bicycle rentals on site
- Hiking/biking trails nearby
- Swimming nearby
- Scooter/moped rentals nearby
- Water tubing nearby
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: MXN 2000 per accommodation, per stay
- Service fee: MXN 20 per accommodation, per night
- A damage deposit of MXN 2000 will be collected before check-in.
We have included all charges provided to us by the property.
Optional extras
- Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
- Early check-in fee: MXN 400 (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a private host, not a professional engaged in trade or business. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, cash, and mobile payments. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system and eco-friendly cleaning products. Long-term renters welcome.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
Grey water recycling system
Mobile payments
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Front desk opens daily at 7:00 AM
Front desk closes daily at 11:00 PM
Credit card pre-authorization
Property does not require health documentation at check-in
Cashless transactions are available
Comprehensive recycling policy
Contactless check-out is available
Water dispenser use by guests actively encouraged
Car not required
Long-term renters welcome
Security system
Staffed front desk
Guest will receive an email before arrival 72 hours
Contactless check-in is available
Guests will receive an email with special check-in instructions
Onsite COVID-19 testing (Antigen) is available
LGBTQ friendly
Smoke detector
Debit cards
Minimum age for COVID-19 test requirement: 18
Children and extra beds
- Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
Pet Policy
- Pets not allowed (service animals welcome)
We should mention
Clothing is optional at this property.
Pool access available from 7:00 AM to 11:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Children 18 years old and younger are not permitted at this property.
Only registered guests are allowed in the guestrooms.
A car is not required for transportation to and from this property.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- Eterna Tulum Hotel
- Eterna Tulum Tulum
- Eterna Tulum Hotel Tulum
Hotel Reviews
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