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Hidden Treehouse Tulum EcoHotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hidden Treehouse Tulum EcoHotel

Deluxe Studio Suite, Hot Tub | Private spa tub
Beach towels
Exterior
Comfort Tree House, 2 Queen Beds | Pillowtop beds, in-room safe, individually decorated
Superior Tree House, Balcony, Valley View | View from room

Reviews

7.2 out of 10

Good

Popular amenities

  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
Carr. Tulum-Boca-Paila Km 8.05, Tulum, QROO, 77780
  • Ven a la Luz Sculpture
    1 min walk
  • Tulum Beach
    2 min walk
  • SFER IK
    4 min drive
  • Tulum, Quintana Roo (TUY)
    26 min drive

Room options

View all photos for Deluxe Cabin, Balcony

Pillowtop beds, in-room safe, individually decorated

Deluxe Cabin, Balcony

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Tree House, Balcony, Valley View

Superior Tree House, Balcony, Valley View | Pillowtop beds, in-room safe, individually decorated

Superior Tree House, Balcony, Valley View

  • 323 sq ft
  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Design Bungalow, Ground Floor

Design Bungalow, Ground Floor | Pillowtop beds, in-room safe, individually decorated

Design Bungalow, Ground Floor

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Tree House, 2 Queen Beds

Comfort Tree House, 2 Queen Beds | Pillowtop beds, in-room safe, individually decorated

Comfort Tree House, 2 Queen Beds

  • 377 sq ft
  • Valley view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Cabin, 2 Queen Beds

Superior Cabin, 2 Queen Beds | Pillowtop beds, in-room safe, individually decorated

Superior Cabin, 2 Queen Beds

  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Cabin, 2 Queen Beds

Traditional Cabin, 2 Queen Beds | Pillowtop beds, in-room safe, individually decorated

Traditional Cabin, 2 Queen Beds

  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Bungalow, Patio

Pillowtop beds, in-room safe, individually decorated

Deluxe Bungalow, Patio

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio Suite, Hot Tub

Deluxe Studio Suite, Hot Tub | Private spa tub

Deluxe Studio Suite, Hot Tub

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Tree House, 2 Bedrooms, Valley View

Romantic Tree House, 2 Bedrooms, Valley View | Pillowtop beds, in-room safe, individually decorated

Romantic Tree House, 2 Bedrooms, Valley View

  • 323 sq ft
  • Valley view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Cabin, 2 Queen Beds

Standard Cabin, 2 Queen Beds | Pillowtop beds, in-room safe, individually decorated

Standard Cabin, 2 Queen Beds

  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Bathroom

La conchita Tulum

Free WiFi
Air conditioning
Bar
Housekeeping
4.5 out of 5, Wonderful, (79)
The price is $154
per night
$189 total
includes taxes & fees
Dec 7 - Dec 8
La conchita Tulum

About this property

Hidden Treehouse Tulum EcoHotel

3.5-star hotel in Zona Hotelera
This hotel features express check-out, tour/ticket assistance, and a garden. WiFi in public areas is free. Additionally, gift shops/newsstands, a communal living room, and multilingual staff are onsite.
Hidden Treehouse Tulum EcoHotel offers 10 air-conditioned accommodations with laptop-compatible safes and ceiling fans. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Hidden Treehouse Tulum EcoHotel features multilingual staff, gift shops/newsstands, and tour/ticket assistance. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Tulum hotel also offers a garden, express check-out, and a communal living room.

Hidden Treehouse Tulum EcoHotel has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Things to do

  • Bicycle rentals
  • Designer stores

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • In a regional park
  • Outdoor entertainment area

Accessibility

  • No elevator

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Communal living room
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • LED lighting
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Guests will receive an email 48 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 340 per vehicle (roundtrip, maximum occupancy 6)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Property Registration Number PNO170606K63

We should mention

This property does not have elevators
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Hidden Treehouse Tulum EcoHotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 6 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Alexis

Stayed 3 nights in Jun 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jeannette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place , staff is awesome the only thing is across of the hidden place is a club and you feel the music like is in your room but if you like music is the perfect place because the staff make you feel like family I will stay again
Stayed 3 nights in Apr 2024

6/10 Okay

Sydney

Traveled with group
Disliked: Cleanliness, amenities
The best thing about this place was the location. Unfortunately the room was not the best. Sheets were stained, towels were dirty. We asked for new towels and they were dirty as well.

2/10 Terrible

Christian

Stayed 3 nights in Jan 2024

10/10 Excellent

Ari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Niloufar

Stayed 6 nights in Dec 2023

4/10 Poor

Adam

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Excellent location. But, no hot water in shower or sink, safe didn’t work, AC was weak with limited hours, did not change towels or bed linens unless asked (numerous times) & room was extremely hot & muggy. Also on check out, management asked for additional money because was only 25 minutes late on exiting room. Cute and chic but disappointing.
Stayed 2 nights in Nov 2023

6/10 Okay

Ryan

Traveled with partner
Overall decent stay… especially for the price and location but honestly won’t be back to this residence. Downfalls/negatives 1- air conditioning said 8pm-8am sometimes turned on at 7 sometimes 930 same with turning of in morning… some morning would wake up at 7am with no air and a hot room. The air conditioner also won’t allow us to set a temp, was 16 c the whole night no adjusting. So slept in pants and long sleeve shirt. 2- asked for breakfast (which was advertised at front desk) only to be told to wait one hour then 1:30 mins later told they could not make due to no keys?? 3- had hot tub in the floor of our room.I booked this room due to terrible back issues and someone who sits in a hot tub 2 times a day at home ( morning and night) the hot tub was freezing upon entry. Asked why they said would take hour to turn on and warm up. 1:30 later and still only luke warm water and no jets at all. 4- the building has such bad walls/ noise canceling attempts it was almost impossible to find a way to sleep before 1am when music turns off from neighboring clubs. No TV in the room either to help level out the noise. Positives I felt very safe Staff was friendly Bed was comfortable Room cleaning was awesome
Stayed 4 nights in Oct 2023

8/10 Good

Esteban

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really happy with the romantic room 👍
Stayed 3 nights in Aug 2023

6/10 Okay

Karla

Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
Not as advertised! Best to avoid.
My stay at the Hidden Treehouse was disappointing, to say the least. I booked on hotels.com and the property listed that there was parking available, Air conditioning, and a "hot tub" in my room. When I arrived, none of these things were available. I was on my honeymoon with my new husband and we were very disappointed by the service and amenities at this hotel. There was no parking on-site, but rather a public parking lot down the road that cost over $50 US for the night and did not seem very safe for our rental car. The room had an air conditioner, but it only worked between 8pm-4am. I understand that it's an "EcoHotel," but it should be advertised that there are limited hours for AC. It was 37 degrees celcius that day. Finally, we paid extra for a room with a "hot tub," as written on hotels.com. Instead, we got a grimy hole in the floor, with no spout for hot water and just cold, stagnant water. There were no jets, no movement of water, just a cold, sad pool. The employee who greeted us at reception seemed pretty unbothered about our dissatisfaction and did absolutely nothing to remedy the situation, nor did the owner (who wasn't present). They denied a reimbursement or credit of any kind, even when Hotels.com got involved. Best to avoid this place at all costs.
Stayed 1 night in Jun 2023

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
EcoHotel in a great location!
Incredible ecohotel in a great location in Tulum Beach! The treehouse makes you feel like you are outside and is a cool vibe! I would only wish there was a little more security.
Stayed 3 nights in Dec 2022

10/10 Excellent

Monika

Liked: Amenities, property conditions & facilities
I liked the guy working the front. Very nice and helpful and was great that he spoke english.
Stayed 4 nights in Oct 2022

8/10 Good

Daolank, Fresno

Liked: Staff & service
Stayed 1 night in Sep 2022

8/10 Good

Nicolo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Lila Z

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación, pero nunca tuvimos agua caliente
Stayed 3 nights in Dec 2023

8/10 Good

Thania

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
buen hotel solo que se fue la luz mucho tiempo y tardaron en resolverlo , en la noche el cuidador se molestó al abrirnos la puerta de la entrada
Stayed 2 nights in Nov 2023

6/10 Okay

Stephanie

Traveled with partner
Liked: Amenities, property conditions & facilities
Die Baumhäuser sind genial
Stayed 3 nights in Oct 2023

6/10 Okay

Guillaume

Liked: Cleanliness, staff & service
Sur la plage à tulum
Eco-Hotel côté jungle, à proximité immédiate des beach club. Chambre et vue sur la jungle vraiment étonnante, on a l’impression d’être dans une cabane au sommet d’un arbre. Hyper orienté ecoresponsabilité, mais du coup impacte le confort de la chambre (usage de la climatisation limitée à la nuit, donc difficile de rester dans la chambre dans la journée). Nous ne sommes restés que 2 nuits, donc ok, mais pas plus pour moi. Personnel adorable, aidant, à l’écoute et cherchant vraiment à faire passer un bon séjour. Bon petit déjeuner de qualité, fait minute par une cuisinière :) lit de qualité, très propre.
Stayed 2 nights in Aug 2023

8/10 Good

Melissa

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
La limpieza de los baños no es buena.
Stayed 2 nights in Oct 2022

10/10 Excellent

Adriana

Stayed 1 night in Aug 2022