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HoteL cAsaiA

2.5 star property

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January 2025

Photo gallery for HoteL cAsaiA

Front of property
Exterior
Superior Double Room, 2 Double Beds, Private Bathroom, Tower | Cribs/infant beds
Standard Double Room, Private Bathroom, Ground Floor | Cribs/infant beds
Exterior

Reviews

7.2 out of 10

Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Av. Coba Norte, in front of Hotel el Meztizo, Tulum, QROO, 77780
  • Dos Aguas Park
    16 min walk
  • Los Baguis Tulum
    1 min walk
  • Tulum Bus Terminal
    17 min walk
  • Tulum, Quintana Roo (TUY)
    4 min drive

Room options

View all photos for Standard Double Room, Private Bathroom, Ground Floor

Standard Double Room, Private Bathroom, Ground Floor | Cribs/infant beds

Standard Double Room, Private Bathroom, Ground Floor

  • 269 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom, Tower

Superior Double Room, 2 Double Beds, Private Bathroom, Tower | Cribs/infant beds

Superior Double Room, 2 Double Beds, Private Bathroom, Tower

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

About this property

HoteL cAsaiA

Hotel in Tulum City Center
This smoke-free hotel features free use of bicycles, express check-in, and express check-out. Self parking is free. Other amenities include a garden and a picnic area.
HoteL cAsaiA offers 15 accommodations with designer toiletries and complimentary toiletries. 32-inch LED televisions come with cable channels. Bathrooms include showers. Cribs/infant beds (surcharge) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

HoteL cAsaiA features a terrace, a garden, and a picnic area. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests. This Tulum hotel also offers express check-in and express check-out. Complimentary self parking is available on site.

HoteL cAsaiA is a smoke-free property.

Languages

English, Spanish

Property amenities

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Free self parking on site

Things to do

  • Free bicycle rentals

Family friendly

  • Crib (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Crib (surcharge)

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Ceiling fan

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 PM
Early check-in subject to availability
Early check-in fee: MXN 200
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 200
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for MXN 250 per stay

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 800.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 1950 per vehicle
  • Early check-in fee: MXN 200 (subject to availability)
  • Late check-out fee: MXN 200 (subject to availability)
  • Crib (infant bed) fee: MXN 250 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Hotel CAsaiA Tulum
Hotel CAsaiA
HoteL cAsaiA Hotel
HoteL cAsaiA Tulum
HoteL cAsaiA Hotel Tulum

HoteL cAsaiA Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 45 reviews" "
Rating 8 - Good. 21 out of 45 reviews" "
Rating 6 - Okay. 10 out of 45 reviews" "
Rating 4 - Poor. 3 out of 45 reviews" "
Rating 2 - Terrible. 4 out of 45 reviews" "

8.2/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The room was ok but there was enough water in the bathroom
Stayed 4 nights in Apr 2019

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closest to the ruins
Don’t let the pink jailhouse look fool you. Inside the rooms are large and clean. I walked to the ruins from here.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good price
A little out of the way. About 1.5 k from ado bus station. Located next to a large supermarket But the price was right. None of the staff spoke english. But were very friendly and attentive. Bikes are avilable to use free ( you get what you pay for). They do function. Hot water takes forever ( apparently the norm). Aircon worked well... I walked everywhere ( taxis are available always). Lots todo in this town
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Ok place to crash.
Ok as a place to crash. Nice room. No contact or help from staff. Rooms face on to busy road. Closer to Tulum ruins as at far end of town.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It was okay for the price, has all the necessary and good wifi.
Stayed 1 night in Mar 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient and relaxing!
Great place to hang your hat while visiting the cenotes, ruins, beach, and tulum night life. The free parking allowed us to use a rental car (which I highly recommend for tulum and surrounding area but make sure you rent from another location like Playa Del Carmen, too expensive to rent in tulum). If you don't have a car they offer free bicycles to commute to the beach, ruins and the closer cenotes. Wish they had coffee in the lobby in the morning but I was able to get some from the OXXO across the street. Most days there is a torta (sandwhich) stand on the street beside hotel which has delicious tortas, and the grocery store is right on the corner. Staying here you are close to a lot of conveniences as well as near the end of the tourist strip. Some reviews mentioned the traffic being too loud on the big window rooms but we stayed in one and had no problem sleeping. Rooms are big with high ceilings, air conditioning, good water pressure, and clean. There are sun chairs on the back patio common area for sunbathing if you are too lazy to go to the beach.

6/10 Okay

Joseph

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location, not the cleanest hotel
Nice family run business close to Tulum Ruins and near Tulum Centro. The hotel its self is not the cleanest; smelly and has bed bugs. The bar next door goes on late. On the positive side the wifi is pretty solid.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
nice clean hotel, bikes included!
This is a good clean hotel, bikes included so you can cycle to most places. Very modern, the beds are really comfortable, and pillows too! There are two double beds, small table and chairs, good clean bathroom. Showers good, WiFi good. We had a ground floor front room so was quite noisy with trucks but is generally quiet between 11pm and 7am. Back rooms are probably no problem with noise. Plenty of restaurants and big supermarket next door. If you don't mind walking and cycling it's perfect.

8/10 Good

Philip, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price!
Good value for the price. Room was very clean and there were bikes the you can use for free (useful to get to the beach and the Tulum ruins). Hotel itself is on a busy road but the rooms facing the back are very quiet. Would stay again.

6/10 Okay

Anne, Uk

Liked: Cleanliness, staff & service, property conditions & facilities
Choose your room carefully.
Room very nice for the price and staff very friendly and helpful, but the noise from the road meant a sleepless first night. We asked for a quieter room for the next night and found upstairs rooms are much better...smaller Windows so less noise.

8/10 Good

Ashley, Prestatyn

Liked: Cleanliness, staff & service, room comfort
Rough around the edges but a nice inside!!
The hotel itself was quite difficult to find purely because we were on foot following Google maps and the hotel was no where near where it said it was according to Google! After much walking around and asking the local policeman on his bike we found it on the main road to Coba which was actually very very easy to spot!! The hotel was located in what can only be described as a building site, lots of rubble and concrete everywhere and bars all over the windows, admittedly I thought what had we gotten ourselves in for but in fact I was pleasantly surprised. The room was very cheap, we stayed one night in number 1, it was big, had 2 comfortable double beds, an extra chair and table and a big bathroom with hot water and a nice shower, the air con worked no problem admittedly we couldn't get the tele to work but it didn't matter. Lots of locks on the door so it felt very safe. Out the back was a concrete yard but there were a few sun loungers out there and it got the afternoon sun so as long as you're not fussed on picturesque surroundings it was a nice place to sit with the lizards and work on your tan. The hotel offered free bike rental and was about a 10 minute walk to the main shops, bars and restaurants and around 20 minutes to the ADO Centro. All in all for a budget hotel I would have no qualms in suggesting this hotel as a place to rest your head at night.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Ofrecen agua caliente y ninguna de las 4 habitaciones tenia agua caliente, el pasillo tenia agua, solo dan dos toallas y en todas las habitaciones nos cobraron 4 personas, ya que aqui cobran por persona que se hospeda
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar en tulum
Los cuartos están limpios y la relación precio beneficio está excelente
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Ich kann mich nicht erinnern jemals in einem Hotel gewesen zu sein, welches ein derart schlechtes Preis-Leisungsverhältnis aufweist. Und ich bin wirklich nicht heikel, da ich auf meiner Durchquerung der USA 2018 an einige „lustige“ Hotels/Motels geraten bin. Zum Problem: - Checkin angeblich ab 15:00 gemäss ebookers. Um 15:00 war ich dort. Kein Personal da. Alles abgeriegelt, mann kommt gar nicht zur Rezeption. Man kann läuten - vergebens. 15:20 bequemte sich dann auf meine Rufe hin und die Unterstützung anderer Hotel-Gäste doch noch ein Mann zur Rezeption. -Der Mann verstand jedoch nicht was ich wollte. Worte wie: Check-in oder die Reservationsbestätigung von ebookers schienen ihm absolut fremd. Ich gebe zu, mein Spanisch ist gar nicht gut, also musste Google-Translate her. Jedoch schien er auch auf Spanisch nicht zu verstehen, dass ich einfach nur einchecken möchte. Nach langem Hin- und Her, kam dann eine junge Frau und ich konnte ca. mit einer Stunde Verspätung einchecken... - Dass das angepriesene WLAN grösstenteils nicht funktionierete ist noch eine Sache. Von 4 Tagen hatte ich ca. einen Tag WLAN. Als ich die Besitzer darauf aufmerksam machte, schien das jedoch niemanden gross zu stören. - Warmes Wasser für eine Dusche hatte ich nicht immer und die Spülung der Toilette funktionierte ebenfalls nur spoadisch. Also habe ich den Abfalleimer stets mit Wasser aufgefüllt und so gespült. Zudem kam aus der Dusche ein bestialischer Gestank. Nie wieder!
Stayed 4 nights in Jan 2019

2/10 Terrible

Maria, Toluca, México

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel para dormir 1 noche.
La recepción del hotel fue tardada, la habitación que me dieron no funcionaba el aire acondicionado y me cambiaron de habitación la cual había arañas y mosquitos, los cuales a la siguiente mañana mis hijos y yo amanecimos con varios piquetes, la regadera del baño salpicaba toda, hotel de urgencia para pasar la noche y ya.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
muy bien ubicado y agradable precio accsesible personal amable
Stayed 1 night in Apr 2018

8/10 Good

carlos

Liked: Cleanliness, staff & service
Es un hotel bien ubicado y el precio accsesible y limpio
Stayed 1 night in Apr 2018

8/10 Good

Jonny, ciudad de mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barato y cómodo
El hotel es cómodo está a 5 min en bici o carro del centro de Tulum y de la playa está a 15 min. Lo padre también es que te prestan gratis las bicis para recorrer el centro y las playas. Es un hotel práctico
Stayed 1 night in Feb 2018

8/10 Good

ap , 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフが優しい。
一室ダブルベッドツインをかりました。部屋はエアコン有り、テレビあり、ベッドの寝心地も良いです。借りた部屋がたまたまかもしれませんが排水溝が流れずお風呂が水浸しになりました。キッチンなし。冷蔵庫なしでした。 グランセノーテまでホテルの前の道をひたすら真っ直ぐ自転車で10-15分。ホテルで自転車の貸し出しデポジット250です。ちなみに自転車にブレーキは無くペダルを後ろに回すとブレーキがかかるタイプ。（メキシコでは珍しくないです）。徒歩圏内にスーパーと銀行、コンビニがあります。フロントは8-21時。スタッフはスペイン語オンリーですが、一生懸命話しを聞いてくれますし、とても親切に対応してくれます。
Stayed 1 night in Feb 2018

4/10 Poor

Daen

Disliked: Staff & service
Attenzione a questo hotel!
Personale molto scortese al check in. L'hotel non accetta pagamenti con carte di credito ne banconote estere. Viene accettato il pagamento solamente con moneta locale. Il personale parla solamente la lingua locale. Dopo due giorni mi è arrivata una mail con scritto 'gracias' e mi sono ritrovato un'addebito sulla carta di credito utilizzata per la prenotazione con un pernottamento a me sconosciuto. Personalmente non consiglio questo hotel
Stayed 1 night in Jan 2018

8/10 Good

leonardo, chihuahua

Liked: Cleanliness, staff & service, room comfort
Solo una noche
Solo estuvimos una noche, el precio está acorde a la instalación sin duda regresaría a este hotel
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pesimo
Llegue al hotel con mi reservación ya hecha y no querían darme la habitación por que supuestamente yo no había hecho el pago cuando jamás me notificaron eso, me hicieron caminar para ir a un banco y regrese y no sabían darme respuesta de mi reservación, tuve que irme y buscar otro alojamiento ya que el personal no esta nada capacitado para tratar con las personas perdiendo tiempo de mi viaje. No lo recomiendo para nada.
Stayed 2 nights in Nov 2017

6/10 Okay

t15, españa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mejorable con más humildad
No tienen botellas agua gratis que anuncian, personal antipático, prepotente, y muy desorganizado. Check in y check out muy lento.pocas veces estaban en recepción, pero tampoco iban cuando se les llamaba. Falta de amabilidad con el cliente.
Stayed 4 nights in Oct 2017

8/10 Good

Maria

Liked: Cleanliness

6/10 Okay

Ezequiel, Tabasco

Liked: Cleanliness, staff & service, room comfort
Hotel comodo.
Hotel pequeño pero comodo cerca del centro y de lugares para comer rico y barato, también cerca de la playa, buena ubicación. Estacionamiento, wifi, agua fria y caliente, hotel limpio, a la orilla de la carretera y exactamente a la entrada de Tulum, económico, sin elevador solo son dos plantas, A/C, TV planas. En general bien cumple con el objetivo.