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*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Renovations + Closures
This property is closed from November 25 2023 to November 24 2025 (dates subject to change).
Property Features
Hotel Casa Santiago Tulum features an outdoor pool, spa services, and a terrace. Wireless Internet access is complimentary. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This Tulum hotel also offers tour/ticket assistance, a garden, and coffee/tea in a common area. Complimentary self parking is available on site.
- Safe-deposit box at front desk
- Spa services on site
- Area shuttle (surcharge)
- Terrace
- Luggage storage
- Coffee/tea in common areas
- Wheelchair accessible – no
- Number of outdoor pools - 1
- Water dispenser
- Concierge services
- Laundry facilities
- Express check-out
- Tours/ticket assistance
- Year Built - 2015
- Beach towels
- Total number of rooms - 6
- Free self parking
- Number of floors - 3
- Free WiFi
- Pool sun loungers
- Number of buildings/towers - 1
- Airport transportation (surcharge)
- Garden
Family Friendly Amenities
- Family property
- Number of outdoor pools - 1
- Free WiFi
- Laundry facilities
- Refrigerator
Room Amenities
Hotel Casa Santiago Tulum offers 6 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished patios. Each accommodation is individually decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.
- Air conditioning
- Television
- Refrigerator
- Daily housekeeping
- Free local calls
- Private bathroom
- Free toiletries
- Hair dryer
- Ceiling fan
- Premium bedding
- Free bottled water
- Blackout drapes/curtains
- Shower only
- In-room safe (laptop compatible)
- Cable TV service
- Flat-panel TV
- Free WiFi
- Frette Italian sheets
- Individually decorated
- Sleep Number by Select Comfort mattress
- TV size: 32
- TV size measurement: inch
- Rainfall showerhead
- Furnished patio
- Towels provided
- Bedsheets provided
- Art supplies
Parking
Free self parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
- Massages
Nearby Activities
Recreational amenities at the hotel include an outdoor pool.
Children under 18 years old are not allowed in the swimming pool without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Bicycle rentals on site
- Hiking/biking trails nearby
- Ecotours nearby
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property:
- Deposit is payable by wire transfer and is due within 48 hours of booking the reservation.
We have included all charges provided to us by the property.
Optional extras
- Airport shuttle fee: USD 106 per vehicle (one-way, maximum occupancy 3)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 11:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is 11 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, debit cards, cash, mobile payments, and PayPal. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation.
Mobile payments
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
No front desk
Property follows sanitization practices of Safe Travels (WTTC - Global)
No shield between guests and staff in main contact areas
Host will greet you
Guests are provided with free hand sanitizer
Guests must provide a copy of their passport in advance
Children stay free - maximum age 2
Social distancing measures are in place
PayPal
Guest will receive an email before arrival 48 hours
Contactless check-in is not available
No rollaway/extra beds available
Guests will receive an email with special check-in instructions
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Children stay free
Service animals not allowed
Individually-wrapped food options are available for breakfast
Number of children who can stay free - 2
Debit cards
No gap period between guest stays
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are not available.
Pet Policy
- No pets or service animals allowed
We should mention
Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
No pets and no service animals are allowed at this property.
Hotel Names
- Casa Santiago B&B Tulum
- Casa Santiago Tulum
- Casa Santiago Hotel Tulum
- Hotel Casa Santiago
- Casa Santiago Tulum Tulum
- Hotel Casa Santiago Tulum Hotel
- Hotel Casa Santiago Tulum Tulum
- Hotel Casa Santiago Tulum Hotel Tulum
Hotel Reviews
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