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Hotel Hacienda Dos Ojos

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Hacienda Dos Ojos

Interior detail
Free daily continental breakfast
Superior Room, 1 King Bed, Non Smoking | Minibar, in-room safe, iron/ironing board, free WiFi
Outdoor pool
Outdoor pool

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Room service
  • Breakfast included
  • Housekeeping
  • Pool
  • Air conditioning
  • Parking included

Explore the area

Map
Carretera Federal Cancun-Tulum Km 245, Lote 858 Z12 P1, Tulum, QROO, 77760
  • Xcacel Beach
    3 min walk
  • Xel-Há Park
    5 min drive
  • Dos Ojos Cenote
    9 min drive
  • Tulum Intl. Airport (TQO)
    60 min drive

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Minibar, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking | Minibar, in-room safe, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Non Smoking

  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Hacienda Dos Ojos

3-star Tulum hotel close to Xel-Há Park
An outdoor pool, a restaurant, and a snack bar/deli are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, tour/ticket assistance, a garden, and a picnic area are onsite.
Hotel Hacienda Dos Ojos offers 10 air-conditioned accommodations with minibars and safes. 32-inch Smart televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Dining options at the hotel include a restaurant and a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This Tulum hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Onsite self parking is complimentary.
A complimentary continental breakfast is served each morning between 7:30 AM and 10:30 AM.
Hotel Hacienda Dos Ojos has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM

Property is also known as

Hotel Hacienda Dos Ojos Tulum
Hacienda Dos Ojos Tulum
Hacienda Dos Ojos
Hotel Hacienda Dos Ojos Hotel
Hotel Hacienda Dos Ojos Tulum
Hotel Hacienda Dos Ojos Hotel Tulum

Hotel Hacienda Dos Ojos Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 75 out of 102 reviews" "
Rating 8 - Good. 13 out of 102 reviews" "
Rating 6 - Okay. 7 out of 102 reviews" "
Rating 4 - Poor. 3 out of 102 reviews" "
Rating 2 - Terrible. 4 out of 102 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Xel-Ha, very convenient for staying at while visiting this park. Staff was helpful and friendly.
Stayed 3 nights in Mar 2024

10/10 Excellent

ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, they really took care of us!
Stayed 1 night in Mar 2024

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is away from the downtown Tulum fray. It is frequented by local workers using the highway. The local taxi collectives go by very often and it's easy and cheap to get around without a car.
Stayed 6 nights in Dec 2023

10/10 Excellent

Rosie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place, clean, has the local charm. Best part is the friendliness of the staff and accommodating helpfulness. The shower was the best after a long day, great water pressure and hot water! Also, no shampoo or toiletries like other hotels usually have, but when I asked they provided us with some.
Stayed 2 nights in Dec 2023

10/10 Excellent

Judit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only 2 nights at this hotel, & our stay was wonderful, it is located on the main road Tulum center is only 15 minutes down the road, Tulum ruins site and public beaches are also about 15 minutes right before entering the city center of Tulum, it is also surrounded by several cenotes and at least 3 beaches within 10 minutes of a drive. The breakfast included a selection of 5 dishes with the chilaquiles being our favorite as it was a generous portion. The staff was incredibly kind and helpful. The hotel has a pool with a couple of picnic style tables perfect for an after beach cool off. The room we stayed in was the master bedroom and we loved how big it was. The pictures do no justice to the room, it truly was beautiful. We will definitely be staying here again in our next Tulum trip.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kaixin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jul 2023

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Check in is at 4pm. I arrived at 6pm and had to wait 30 minutes for the room cleaning. No towels in the room. The booking included breakfast. However, I departed at 7:30am and the restaurant and office were closed. No breakfast. I would not stay here again.
Stayed 1 night in Jul 2023

6/10 Okay

Kit

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Like: Staff very friendly, room kept clean, cozy feeling Disappointing: Poor wifi in room, TV no wifi capability, no table and chair in room, dim lighting, unable to use ceiling fan and light independently. Overall: You get what you pay for. I still appreciate the service. Daniel was great, very nice. The place and the rooms can use some upkeep. This hotel is in the middle of a highway. Having your own transportation is very helpful. Otherwise, you would need to learn the local transportation or depend on taxi or some other transportation method. There are tons of activities around but you just need to be able to get there. Many people compliant about noise. It's true, a bit noisy but didn't bother us.
Stayed 7 nights in Apr 2023

10/10 Excellent

Milton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Nice location. Has a connected restaurant where they cooked breakfast each day. It's a basic hotel, nothing fancy. Great staff. Very friendly and helpful. Only downside is that it's right off the main road (also a plus as it's easy to get around). You can hear the road noise. It didn't bother us, was like white noise. But if you want it super quiet, this isn't the place. Otherwise it's great for a clean, safe place to sleep after a day of adventures.
Stayed 7 nights in Mar 2023

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to Xel Ha for a fun visit. Nicely decorated rooms with local color, opening to a grassy area with a small swimming pool and ample seating. Delicious breakfasts cooked to order in the hotel restaurant. Excellent value. Traffic hum from highway audible but didn't keep us awake.
Stayed 2 nights in Feb 2023

10/10 Excellent

jacob

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matteo Danny and their crew were very nice and accommodating. Even dealt with our lateness and all the shenanigans we conducted!
Stayed 2 nights in Feb 2023

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Great friendly people
Stayed 4 nights in Jan 2023

4/10 Poor

Guilherme

Stayed 1 night in Jan 2023

10/10 Excellent

Virginia, Madison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in good shape. The pictures make it look like an open motel. It is not. The entire property is behind locked gates so we felt very secure. The only issue was there was not enough water pressure at 10 pm to fill the in room tub. Taking a shower the pressure was good. Just don’t plan on using the jacuzzi tub. The bed was comfortable. The towels were mismatched and could use an upgrade. There were no face towels or cups in the room. Overall for the price pleasantly surprised!

10/10 Excellent

Adriana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable had free breakfast Food was good Very helpful
Stayed 2 nights in Oct 2022

10/10 Excellent

kastina

Stayed 1 night in Apr 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Jhania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2022

8/10 Good

Diana, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS Gorgeous property Very affordable! Convenient; Not too far from downtown Tulum (20 minutes by car)- drove there every day for food and shopping Free, easy self-parking Felt safe Free wi-fi Quiet and clean hotel; Very comfortable Very friendly staff Very pretty bedroom and bathroom Spacious shower and vanity Delicious made-to-order breakfast included! (choice of chilaquiles, eggs w/ beans & toast, pancakes w/ fruit, yogurt granola fruit, coffee, orange juice) Plenty of drawers and hangers for clothes CONS No Kleenex Only shampoo available Only 2 towels and 1 hand towel; Had to ask for towels every day for water activities (beach, cenote, pool) No safe, even though listed in description No iron or ironing board; had to ask for iron Dresser drawers almost fall out Humid- doors and windows don't provide good insulation Street noise loud at night No free coffee or tea in the room Dim lighting in bathroom
Stayed 3 nights in Feb 2022

10/10 Excellent

ning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay
This is a nice small motel 11 km from Tulum and a few cenotes next door. We spent 3 nights there and we were pleased to wake up every morning to the chirpings of grackles and see clean room after walking around all day sweating like pigs. It has a restaurant which serves breakfast next to lobby. Everyone was nice with innocent smiles and friendly gestures to break our language barriers.
Stayed 2 nights in Feb 2022

10/10 Excellent

Juan Josue

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hacienda Dos Ojos is located right on the highway, quite properly located for a Tulum visit or the xcaret group parks. While a bit on the high end, it's a nice rustic type that I quite appreciate. Bonus--- THE STAFF IS AWESOME
Stayed 1 night in Jan 2022

10/10 Excellent

Jorge

Stayed 1 night in Jan 2022

10/10 Excellent

martha patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEautiful
Stayed 1 night in Nov 2021

6/10 Okay

Keertana

Stayed 2 nights in Aug 2021

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2021