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Hotel Scarlette

3.0 star property

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Photo gallery for Hotel Scarlette

Restaurant
Standard Room | Balcony view
Presidential Room | Private kitchen | Full-size fridge, microwave, oven, stovetop
Standard Room | Egyptian cotton sheets, premium bedding, down comforters
Presidential Room | Egyptian cotton sheets, premium bedding, down comforters

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
Av Tulum - Coba Km 7, manzana 51 lote 34-50 tankà IV, Tulum, QROO, 77780
  • Tulum Monkey Sanctuary
    ‪13 min walk‬
  • Gran Cenote
    ‪4 min drive‬
  • Tulum Mayan Ruins
    ‪13 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪56 min drive‬

Room options

View all photos for Standard Room

Standard Room | Egyptian cotton sheets, premium bedding, down comforters

Standard Room

  • 376 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

View all photos for Presidential Room

Presidential Room | Egyptian cotton sheets, premium bedding, down comforters

Presidential Room

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

View all photos for Exclusive Apartment, 2 Bedrooms, Garden View

Exclusive Apartment, 2 Bedrooms, Garden View | Egyptian cotton sheets, premium bedding, down comforters

Exclusive Apartment, 2 Bedrooms, Garden View

  • 769 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Quadruple Room, 1 Bedroom

Junior Quadruple Room, 1 Bedroom | Egyptian cotton sheets, premium bedding, down comforters

Junior Quadruple Room, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Deluxe Quadruple Room, Poolside

Deluxe Quadruple Room, Poolside | View from room

Deluxe Quadruple Room, Poolside

  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Scarlette

3-star Tulum hotel with rooftop terrace
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Hotel Scarlette offers 11 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and coffee/tea makers. Rooms open to patios. These individually decorated and furnished accommodations include kitchen islands. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 32-inch Smart televisions come with satellite channels. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.
Hotel Scarlette features an outdoor pool and a children's pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This Tulum hotel also offers a rooftop terrace, spa services, and tour/ticket assistance. Guests can use the outdoor pool at a partner property. For a surcharge, the property provides an airport shuttle (available 24 hours) and a beach shuttle. Complimentary uncovered self parking is available on site. A total renovation of this property was completed in January 2020.

Hotel Scarlette has designated areas for smoking.

Hotel Scarlette has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Children's pool
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Built in 2019
  • Communal living room
  • Designated smoking areas
  • Renovated entire property - January 2020
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen island
  • Microwave
  • Minibar
  • Oven
  • Paper towels
  • Spices
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Individual decor
  • Individual furnishings
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 110.00 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Hacienda Scarlette Tulum
Hotel Hacienda Scarlette
Hacienda Scarlette Tulum
Hacienda Scarlette
Hotel Scarlette Hotel
Hotel Scarlette Tulum
Hotel Hacienda Scarlette
Hotel Scarlette Hotel Tulum

Hotel Scarlette Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 30 out of 57 reviews
Rating 8 - Good. 14 out of 57 reviews
Rating 6 - Okay. 6 out of 57 reviews
Rating 4 - Poor. 2 out of 57 reviews
Rating 2 - Terrible. 5 out of 57 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fermina

Stayed 5 nights in Aug 2022

4/10 Poor

France

Stayed 2 nights in Mar 2022

10/10 Excellent

Gustavo

Stayed 1 night in Mar 2022

10/10 Excellent

Salvador

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, muy bien atendidos, cómodas instalaciones
Stayed 1 night in Mar 2022

8/10 Good

Jacob

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is very colorful and has a lot of space. However, the road to get to the hotel is pretty rough and it feels kinda dangerous at night. It is right in the middle of the jungle, which makes mornings filled with bird sounds, super nice! Food was ok, good prices. Staff was very attentive and polite. Rooms are very spacious and clean but the shower could have been cleaner. Pretty good overall.
Stayed 1 night in Mar 2022

10/10 Excellent

Jean christophe

Stayed 3 nights in Feb 2022

10/10 Excellent

Darren

Stayed 1 night in Dec 2021

8/10 Good

Lorena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2021

10/10 Excellent

Prajna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Ricardo

Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although they are doing some construction for the new restaurant they were serving breakfast in your room and everything was absolutely wonderful!!! The staff is exceptional, Scarlette and Jesus were a pleasure to interact with and a joy to be around! Our very favorite place to stay in Tulum. Quiet and away from the rat race!!!
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2021

10/10 Excellent

Sabrina, Nyc /CT

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and clean ! Located in the midst of the jungle so please keep in mind of small insects. Fabi is a great manager /owner and was very responsive ! Renting a car or motor bike is highly recommended for stay !
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Convenient drive. I had a very pleasant stay.
Stayed 10 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It a very small hotel of six rooms. Located about seven Kilometers outside of Tulum in a very quiet location
Stayed 7 nights in Jan 2019

2/10 Terrible

Verified traveler

Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Really close to the center of Tulum. Easy access & friendly staff
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property a tiny bit rough around the edges. I, for one, definitely liked staying off the beaten track in this quiet location a few km from town. You will want to have a rental car however.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Pool was large enough to swim. Grounds were attractive room was large with a full kitchenette.
Stayed 3 nights in Nov 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The Rooms are clean however the place is in the middle of the jungle with no nearby houses/buildings with a dirt road to get to the hacienda. We felt so scared since we were the only guest there with no access to wifi.
Stayed 1 night in May 2018

8/10 Good

Anthony

Liked: Staff & service, room comfort
Hotel was under construction when we were there. Was kind of hard to get taxis to. Rooms were new and nice.
Stayed 4 nights in Aug 2018

6/10 Okay

adrian

Stayed 1 night in Aug 2023

2/10 Terrible

YANNICK

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Une arnaque…
L’hôtel était en travaux et avait soit disant jamais eu la confirmation de ma réservation (que j’avais pourtant de mon côté). Il m’a fallu retrouver un autre hôtel en pleine nuit, au Mexique, avec les enfants qui dormaient….
Stayed 1 night in Oct 2022