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Siente Tulum

3.0 star property
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Photo gallery for Siente Tulum

Exterior
Lobby
Outdoor pool
Restaurant
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
$69
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
Carretera Federal Cancún - Tulum, No. 307 KM 230, Mz. 1, Lt. 1, Tulum, QROO, 77760
  • Tulum National Park
    ‪6 min walk‬
  • Tulum Mayan Ruins
    ‪11 min walk‬
  • Playa Paraiso
    ‪12 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪61 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, in-room safe, individually decorated, individually furnished

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 41 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed

Junior Studio Suite, 1 King Bed | 1 bedroom, in-room safe, individually decorated, individually furnished

Junior Studio Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 41 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | 1 bedroom, in-room safe, individually decorated, individually furnished

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Siente Tulum

3-star Tulum hotel walkable to Tulum National Park
This smoke-free hotel features an outdoor pool, a restaurant, and a snack bar/deli. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and a 24-hour front desk. Change of bedsheets is available on request.
Siente Tulum offers 83 air-conditioned accommodations with safes and ceiling fans. Each accommodation is individually furnished and decorated. 50-inch flat-screen televisions come with cable channels and Netflix.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is offered daily and change of bedsheets can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Siente Tulum are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This Tulum hotel also offers an outdoor pool, tour/ticket assistance, and coffee/tea in a common area.

Siente Tulum is a smoke-free property.

Siente Tulum has a restaurant on site.

All inclusive details

All-inclusive room rates at Siente Tulum are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Ceiling fan
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night. This tax does not apply to children under 12 years of age.
  • Resort fee: MXN 60.5 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Parking
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: 50 percent of room rate (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

A car is not required for transportation to and from this property

Property is also known as

Hotel MX tulum
Siente Tulum Hotel
Siente Tulum Tulum
Siente Tulum Hotel Tulum

Siente Tulum Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 45 out of 88 reviews
Rating 8 - Good. 17 out of 88 reviews
Rating 6 - Okay. 17 out of 88 reviews
Rating 4 - Poor. 4 out of 88 reviews
Rating 2 - Terrible. 5 out of 88 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cool Place to visit
Stayed 3 nights in May 2025

8/10 Good

Andy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
My girlfriend and I stayed here for our trip to Tulum. It was exactly what we expected but some things were a little disappointing. The food to begin with is not worth the all inclusive price at all and to be honest it was unappealing and cheap. The drinks were very inconsistent. The servers at the rooftop were not very friendly whatsoever. There was 2 people that was great though but the rest seemed like they hated to see my gf and I (we’re Asian American and African amaerican). Overall great place to rest your head, but not a good place to enjoy a day there.
Stayed 4 nights in May 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice staff but terrible hotel. Uncomfortable, unappealing. Feels half finished. Left early despite having already paid. Double paying for another hotel was better than staying another night at this one.
Stayed 2 nights in Apr 2025

2/10 Terrible

Roksana

Stayed 3 nights in Apr 2025

6/10 Okay

dawn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Fredricka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siente was wonderful I had a great time I enjoyed the all inclusive the staff were incredibly kind and eager to serve although I drank quite a lot a felt nothing at all I ended up buying my own tequila bottle for 12$ at the store down the street. The food was okay very basic but filling. We rented bikes for 250 mxn and a 500mxn deposit. The ruins are down the street I wish I hadn’t rented bikes to go and just walked instead.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Feb 2025

10/10 Excellent

Toni Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay. Beds were a little hard and the hot water was inconsistent but staff was friendly and helpful. I’d stay here again.
Stayed 6 nights in Feb 2025

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness, staff & service
The room was simple but nice. The bed was very firm. No blow dryer. The food selection was limited and I wasn't impressed with the quality. The staff was helpful and friendly. For the price it was just okay. I don't think I will stay there again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Leslie

Stayed 5 nights in Jan 2025

8/10 Good

Marian

Traveled with partner
Liked: Cleanliness, staff & service
The location of the hotel is great! The room was very spacious. I brought a hair dryer as I knew there wouldn’t be one in the room. There is a safe in the room. We would have liked a small refrigerator for water. We chose the all inclusive plan which was well worth it as the breakfast was excellent. We were out during the day so I can’t comment on lunch but dinner was good although a larger variety of choices would be an improvement; as well as a larger choice in beverages at the bar. I had hoped the fitness room would be available but was told it was being repaired. One should also be aware that all the beach accesses require a nominal fee ; the beaches are absolutely breathtaking. Also do rent bicycles as they are very popular in Tulum and biking paths are easily accessible! We also loved the rooftop at the hotel for the meals and view!
Stayed 7 nights in Jan 2025

8/10 Good

Penny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Riccard, Los Angeles

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Valerie

Traveled with family
Liked: Cleanliness
We had all-inclusive, 1 double-queen room, and 1 king suite. -reception didn’t explain not to drink the tap water. No signs are posted near the taps warning this -one key per room—keys are for adults only (not even teens). -meals on site are heavy, overcooked & repetitive -each room had 4 remotes: TV, Roku, A/C , Ceiling Fan. Need some signs or how-to. -Coffee seriously terrible. They ran out of black tea, I asked 2-3 days in a row, made 2 ‘reports’ w/2 different staff at reception & was ignored. This is basic and disappointing. -Dani at the tour desk was informative and friendly. 2 of us booked the Casa Tortuga (4 cenotes in 1 park w/transport & lunch)—price was great for all we got! -jungle and sky were beautiful to see each time we visited the hotel rooftop to eat or hang out. Seriously a highlight that made for a beautiful escape from the hotel’s surroundings. -bathroom fan worked great, toilet and shower SUPER low water flow. -a handful of staff were disconnected or seemed indifferent toward guests, even the owner. Several others were friendly and helpful, and after a week we had a couple favorites. -thankful for smoothly working elevators! -convenience stores a block away, Starbucks and grocery 20 min walk. Busy main road and lots of construction, rubble, litter, standing water. -jungle preserve Jaguar Park across the street, with paid entry can access beaches and ruins/museum (extra fee) -taxi easy to get around, but agree on the price before getting in.

8/10 Good

Valerie

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and modern. The terrace was beautiful, and we liked to unwind there after a day of exploring. The property was in a great location - walkable to the Mayan ruins and beach and had easy access to shuttles to the Hotel zone and central Tulum.
Stayed 3 nights in Jan 2025

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. More than what expected. Rooftop is well equipped. Even a conference room for me to attend a meeting. Beds are comfortable and the staff is very attentive. Highly recommended!!!
Stayed 3 nights in Jan 2025

6/10 Okay

Sharon

Liked: Cleanliness, property conditions & facilities, room comfort

Buyer beware

The room was large and comfortable and we loved the hammock in the room, but we were very disillusioned with the hotel overall. We paid extra to include a daily breakfast and an excursion. When we arrived, we were told “ Excursion” was the use of bicycles for a day. This, is not by any stretch of the imagination, and excursion. My partner does not know how to ride a bicycle and, due to knee problems, I was unable to. When this was noted, we were offered a $10 discount on transportation to another excursion… Which we would have to pay for. $10 off is not commiserate with the amount that we paid for the excursion in the first place. I do not appreciate places that do not follow through on what they offer and I will not stay here again nor will I recommend this hotel.
Bedroom, king-size bed
Bathroom
Main lobby
Stayed 3 nights in Jan 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

The staff were friendly except for the guy offering tours and such. When we declined his offers he became a little nasty. Nice room, good shower and lovely rooftop resto and pool. It's across the street from the ruins, but off the beaten track which was good. We recommend the hotel!
Stayed 3 nights in Jan 2025

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the experience was good. Customer service was amazing, the food was enjoyable, and the location was perfect if you’re looking to be near the beach without breaking the bank. A few things to note: this is not an adults-only hotel, so be mindful if you’re specifically looking for that type of environment. The all-inclusive service isn’t 24/7 and closes after 10 p.m. The hotel isn’t very close to Tulum city, but there is convenient nearby transportation for getting in and out. Overall, it’s a very good hotel.
Stayed 4 nights in Nov 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

4/10 Poor

Rosa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Tiara

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My fam/friends and I had a wonderful time at this resort. The staff was amazing and so accommodating. The hotel itself seems to be up and coming so its under repairs , but we still enjoyed our time and look forward to even going back
Stayed 5 nights in Sep 2024

6/10 Okay

Nadege

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2024