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Hotel Ma'xanab

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Ma'xanab

Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
Suite First Floor Ocean Front | Beach/ocean view
Suite Ground floor Ocean view | Balcony view
Suite Ground Floor Jungle view | Garden view
Interior detail

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Gym
  • Room service
  • Spa

Explore the area

Map
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760
  • Tulum Beach
    1 min walk
  • Coco Tulum Beach Bar
    1 min walk
  • Tulum Bus Terminal
    8 min drive
  • Tulum, Quintana Roo (TUY)
    22 min drive

Room options

View all photos for Suite Ground Floor Jungle view

Suite Ground Floor Jungle view | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground Floor Jungle view

  • 775 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground Floor Ocean Front

Suite Ground Floor Ocean Front | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground Floor Ocean Front

  • 926 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite 15 Ground floor Garden View

Suite 15 Ground floor Garden View | Premium bedding, memory foam beds, free minibar, in-room safe

Suite 15 Ground floor Garden View

  • 775 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite First Floor Garden View

Suite First Floor Garden View | Premium bedding, memory foam beds, free minibar, in-room safe

Suite First Floor Garden View

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground floor Garden view

Suite Ground floor Garden view | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground floor Garden view

  • 688 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First floor Jungle view

Premium bedding, memory foam beds, free minibar, in-room safe

Suite First floor Jungle view

  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean Front

Suite First Floor Ocean Front | Premium bedding, memory foam beds, free minibar, in-room safe

Suite First Floor Ocean Front

  • 839 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground floor Ocean view

Suite Ground floor Ocean view | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground floor Ocean view

  • 775 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean View

Suite First Floor Ocean View | Premium bedding, memory foam beds, free minibar, in-room safe

Suite First Floor Ocean View

  • 775 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Ma'xanab

4-star hotel in Zona Hotelera
Spend the day relaxing on the beach or pampering yourself at Hotel Ma'xanab's full-service spa.
Hotel Ma'xanab offers 16 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate dining areas. Memory foam beds feature premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. The spa is open daily.
In addition to a full-service spa, Hotel Ma'xanab features an outdoor pool and a fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This beach hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Ma'xanab is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7:30 AM and 11:00 AM. An additional breakfast (subject to charges) is served daily.
Hotel Ma'xanab has a restaurant on site.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • No elevator

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Ma'xanab Hotel
Hotel Ma'xanab Tulum
Hotel Ma'xanab Hotel Tulum

Hotel Ma'xanab Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 289 out of 311 reviews" "
Rating 8 - Good. 13 out of 311 reviews" "
Rating 6 - Okay. 3 out of 311 reviews" "
Rating 4 - Poor. 3 out of 311 reviews" "
Rating 2 - Terrible. 3 out of 311 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

MISS DARIA V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel with wonderful staff. Truly relaxing and the restaurant is excellent. The staff at the front desk went above and beyond, always contactable and happy to organise anything and everything!
Stayed 4 nights in Sep 2024

10/10 Excellent

Danny L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was great! staff was super friendly and always willing to help you out. hotel was very quite and relaxing.
Stayed 4 nights in Jul 2024

10/10 Excellent

Sania, West Hartford

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Jul 2024

10/10 Excellent

Lucy, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Maya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say this hotel was amazing in every aspect. The food was extreme good and tasty, worth the pricing. The view from our room was absolutely beautiful, there is a lot of sargassum in the beach so you don’t get to enjoy it much, but the resort as its details was absolutely amazing ! The staff was extremely friendly and accommodating, the customer service was great. We had massages by Deisy and Luis and they were so relaxing. Sofia and Valentina at the front desk were amazing from the beginning and very helpful with information. The hotel is only for adults, therefore it was nice to enjoy the peacefulness and quietness of it. I highly recommend this hotel if you’re traveling from anywhere and you want to go relax at a beautiful hotel. The only downside was the AC in the rooms doesn’t cool enough and there’s no TV in the hotel rooms or hotel areas. The bed and pillows were a little hard and not as comfortable as I thought they would be.
Stayed 2 nights in Jul 2024

10/10 Excellent

katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about it! Highly recommend
Stayed 7 nights in Jul 2024

10/10 Excellent

Kori

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Drinks and food are a bit pricey for Mexico but I would stay again
Stayed 3 nights in Jul 2024

2/10 Terrible

maricarmen solange

Disliked: Property conditions & facilities
Muy mal hotel y trato del personal sobre todo de la “gerente” ordinaria y mal educada . Hotel sucio no cumplía las expectativas ni lo que muestran en las fotos.
Stayed 4 nights in Jul 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, 💯recommended
Stayed 3 nights in Jun 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay as usual. Service is amazing, food is delicious and the team is the best in the business.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jodi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ma'xanab was great. The staff was extremely helpful and responsive while we were on the property and also helped us to coordinate transportation and excursions off of the property. It felt private and safe in our villa. Everything you need is on the property, but we also ventured to some of the restaurants up and down the beach which were very good :)
Stayed 4 nights in Jun 2024

10/10 Excellent

todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7 nights in June ‘24. Can’t imagine there’s a better place to stay in Tulum unless you prefer crowded crazy loud nightclub like atmosphere that dominates Tulum down the road a mile or so. Great beach with few people in the area. Ample beds and chairs. Fantastic food and service….really really good. Pleasant music, not too loud or obtrusive. Enjoyed conversing with staff. Hermelindo full of joy every morning. Milo, very professional but a joker of sort. Roger, Luis, Bricio, Walter, all top notch. Rooms are gorgeous and sexy. Plunge pool on deck 95 degrees F nominally set to heat in evenings but they will fire up earlier if you prefer mornings or afternoon. Outdoor shower fantastic. Never used larger indoor shower. Pool is very nice and rare in Tulum. Chairs in shade of palms. Staff up front couldn’t be more helpful and accommodating. All the water you want, ice, cookies. 2x daily maid service including turn down. Cool little bracelet with hip that serves as room key. Layout of facility sort of like tree house in jungle with wood walkways and stairs throughout cluster of stone buildings. All beautiful. Huge sea turtles hit beach twice on our visit. It’s a magical place.
Stayed 3 nights in Jun 2024

10/10 Excellent

Augusto, SAN ANTONIO

Stayed 4 nights in Jun 2024

10/10 Excellent

Bev

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I echo all the other reviews. It’s a 10.
Stayed 3 nights in Jun 2024

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service. All staff is very friendly and courteous. The area is a bit underdeveloped in terms of roads/sidewalks. But that's Tulum, and it's right in the heart. Luckily there is a great drugstore and wine store/convenience across the street that are also well staffed and welcoming.
Stayed 3 nights in Jun 2024

10/10 Excellent

Alyse

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This might be my new favorite hotel.
My experience was awesome. They owe me nothing . The staff was amazing from start to finish, they above and beyond. Check-in was super fast and efficient, the property exceeded my expectations. And most importantly the food was absolutely delicious. I will be returning and I’m telling everyone about it . I fell in love .
Stayed 3 nights in Jun 2024

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most fantastic stay- we were on our honeymoon and the team went above and beyond to make it special. It is right on the beach, and the pool / restaurant feel like a private beach club- secluded and safe. The room was incredible, great facilities and upkeep, and the private pool is worth going for! Food and drinks options are some of the best we have tried. Hotel is also a very short walk from all popular restaurants, bars, and beach clubs. Thanks for everything!
Stayed 6 nights in May 2024

10/10 Excellent

Lazara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó todo lo del hotel
Stayed 3 nights in Jun 2024

10/10 Excellent

Jonathan, Brandon

Stayed 3 nights in Jun 2024

10/10 Excellent

gary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and beautifully designed. The layout provides privacy in a property with a relatively small footprint. The highlight is the staff. Everyone is professional, courteous and helpful. They all go out of their way to accommodate patiently all the non-spanish speaking guests
Stayed 5 nights in May 2024

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was so beautiful! What a relaxing place - and we received a complimentary breakfast every day - delivered to our room. The hotel was so lovely - a sweet private pool on the balcony and lovely beds to lie on on the beach.
Stayed 5 nights in May 2024

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing and we would highly recommend this hotel to anyone visiting Tulum! The entire staff so so kind and accommodating and went above and beyond for us! The hotel is in a great location, walking distance to downtown, but everything you need is also right outside your door with the beach, pool, and restaurant and bar right there! Also, the food was ABSOLUTELY AMAZING!
Stayed 5 nights in Apr 2024