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Hotel Muaré

4.5 star property

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Photo gallery for Hotel Muaré

Outdoor pool, open 7:00 AM to 10:00 PM, free cabanas, sun loungers
Premier Room (Moon) | Terrace/patio
Premium bedding, down comforters, Tempur-Pedic beds, minibar
Bathroom shower
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Bar
  • Hot Tub
  • Room service

Explore the area

Map
Calle 7 Pte Mz 43 Lt 01, Tulum, QROO, 77760
  • Tulum Beach
    ‪10 min drive‬
  • Tulum Mayan Ruins
    ‪11 min drive‬
  • Playa Paraiso
    ‪13 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪47 min drive‬

Room options

View all photos for Premier Room (Moon)

Premier Room (Moon) | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Premier Room (Moon)

  • 753 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Deluxe Room

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Muaré)

Luxury Room (Muaré) | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Luxury Room (Muaré)

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Muaré

4.5-star hotel in La Veleta
An outdoor pool, a restaurant, and a health club are available at this hotel. Free WiFi in public areas is provided, as well as free self parking, a free beach shuttle, and a free manager's reception. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Change of towels is available on request.
Hotel Muaré offers 26 air-conditioned accommodations with private pools and private plunge pools. Rooms open to furnished patios. These individually decorated and furnished accommodations include single sofa beds. Tempur-Pedic beds feature down comforters and premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include printers and laptop-compatible safes. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Hot springs and a health club are featured at the hotel. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with Turkish bath/hammam. There are hot springs open between 8:00 AM and 9:30 PM.
In addition to hot springs, Hotel Muaré features an outdoor pool and a health club. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of coworking spaces and limo/town car service. This Art Deco hotel also offers a hot tub, a sauna, and spa services. A beach shuttle, a train station pick-up service, and a train station drop-off service are complimentary for guests. Onsite uncovered self parking is complimentary.

Hotel Muaré has designated areas for smoking.

A complimentary manager's reception is offered each day.
Gaudea - This restaurant overlooks the pool. Guests can enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 50 km
  • Free train station pick-up and drop-off shuttle from 7:00 AM to 10:30 AM
  • Train station shuttle at scheduled times, on request
  • Free beach shuttle
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Free extended parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Gaudea

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Books
  • Health club
  • Hot spring
  • Hot tub
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Scooter/moped rentals
  • Steam room
  • Yoga classes

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Firepit
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Hot spring
  • Hot springs open from 8:00 AM - 9:30 PM
  • Hot springs water temperature - 104 ºF
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Gravel flooring in public areas
  • Low-height door lock
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessibility

More

  • 1 floor
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Single sofa bed
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Fenced private pool

Food and drink

  • Champagne service
  • Chef service
  • Espresso maker
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Printer
  • Recycling
  • Reusable coffee/tea filters
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 20

Special check-in instructions

This property offers transfers from the ferry terminal, train station, and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staffed during limited hours
This property enforces quiet hours from 11:00 PM to 9:00 AM

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 40 per pet (varies based on length of stay)
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 250 per vehicle (roundtrip, maximum occupancy 6)
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
Hot springs access available from 8:00 AM to 9:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Muaré Hotel
Hotel Muaré Tulum
Hotel Muare Tulum
Hotel Muaré Spa Tulum
Hotel Muaré Hotel Tulum

Hotel Muaré Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 108 out of 132 reviews
Rating 8 - Good. 14 out of 132 reviews
Rating 6 - Okay. 4 out of 132 reviews
Rating 4 - Poor. 1 out of 132 reviews
Rating 2 - Terrible. 5 out of 132 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Muare. Beautiful property and lovely staff. They helped us from booking airport transportation to amazing excursions. The room was clean and so well made. Can't recommend enough!
Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is simply astonishing! Wow, Wow & WOW ! The food is very very good and pricing is quite similar to other places in the area. Rooms are great, ambiance is relax and very soothing. Best place to relax! The only down sides ... roads to accès property although not very long but in bad shape and private pool is not as warm as could be desired even though they can pre-heat for you would like it to become a little more warm. But this is a must go too place. Were hesitating between two locations (Kan) and we went to eat at Kan Hotel (restaurant MOTMOT) and this just confirmed that we had made the best choice. If you think this property is laking in ocean view... well ask the reception they will arrange for you to go to Zebra (no fees required to stay there for the day only you have to buy there drinks and food but if you are there early enough you get a bed with sunshade for the day and free parking)
Stayed 3 nights in Feb 2025

10/10 Excellent

Ebony

Stayed 1 night in Feb 2025

6/10 Okay

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

Delores

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager Victoria and Front Desk staff were extremely helpful and pleasant before, during and after our visit. All of the staff were friendly, professional. The property was beautiful, intimate, clean. The amenities were also very nice. The bartender made lovely and tasty concoctions. An intimate place for a quiet or couples retreat. Great for wellness retreat too. Beautiful all around.
Stayed 6 nights in Dec 2024

10/10 Excellent

moshe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience from arrival to departure. The property is well maintained with a gorgeous natural landscape.
Stayed 4 nights in Jan 2025

10/10 Excellent

Nainshi

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place to stay!! Loved everything.
Stayed 6 nights in Dec 2024

10/10 Excellent

Kritika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, great staff and hospitality. However the roads in the neighborhood is very shabby, but overall worth it
Stayed 3 nights in Dec 2024

10/10 Excellent

Arun deep singh

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. Amazing staff. Had a great time
Stayed 3 nights in Dec 2024

8/10 Good

Reeja

Stayed 4 nights in Dec 2024

10/10 Excellent

Ran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Laetitia

Stayed 3 nights in Nov 2024

6/10 Okay

Shelley Roy-

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property promises tranquility! This is absolutely not true. The property has so much potential, the management is no where to be seen. The menu is very 2star basic. The pool is horribly dirty, we saw someone cleaning it once in the 8 days we stayed there. The biggest let down is, it was said to be an adult only property, even when we checked in it states in the long list of rules that no one under the age of 18 is allowed on the property. We arrived around three pm, we planned for an early dinner after a very long day of travel, when we arrived at the dinner space, there was a boy approximately age 8. This was extremely impactful on my experience. When I asked the staff, they blamed it on the website making the mistake. So for two day of the eight we were there, there was a very active child hollering and running around. Please be very cautious if you plan to stay at this property. Ps, if you feel when you purchase the breakfast package there are great limitations to that also.
Stayed 8 nights in Nov 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice. This is more of a peaceful very zen vibe feel. This is a very clean and pretty property. The tuna tartar was delicious.
Stayed 2 nights in Oct 2024

10/10 Excellent

Eunji

Stayed 3 nights in Sep 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
It was an overall great experience
Stayed 2 nights in Aug 2024

10/10 Excellent

Juliana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you looking for privacy and relaxation. This the hotel for you
Stayed 3 nights in Aug 2024

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Shalane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Brian at the restaurant was amazing make 9sure you take care of him
Stayed 3 nights in Jul 2024

10/10 Excellent

Nyairah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first solo trip to Mexico, and the staff at Hotel Muaré made it an unforgettable experience! From the front desk to the kitchen, the staff's kindness and care were evident in everything they did. I felt incredibly safe, and my stay couldn't have been more perfect. Allen and Dario were especially helpful and kind, always ready to assist with anything I needed. The property is stunning, even after a hurricane, with breathtaking rooms and impeccable decor and bedding. Breakfast was included in my package, and the food was delicious! Mexico treated me so well that I can't wait to return, and I'll definitely be booking at Hotel Muaré again!
Stayed 4 nights in Jul 2024

10/10 Excellent

melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star treatment
Stayed 4 nights in May 2024

10/10 Excellent

Kan, Philadelphia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is brilliant. I think this is the one of the best hotels I have stayed in my life. You will have you own suite with backyard, and I especially like the outdoor shower. However, the location is terrible. It's far away from the center city and taking a taxi is really expensive in Tulum. If you don't mind taking a cab every day back and forth to the tourist resort, go with it for sure. It's like 20 bucks at least for any one-way trip.
Stayed 2 nights in Dec 2023