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Casa Maya Ocean Front with A/C

Bed Count 1 King Bed Maximum Occupancy 3 Max

Casa Pocna jungle view suite A/C

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casa Pocna Family Oceanview suite A/C

Bed Count 1 King Bed Maximum Occupancy 3 Max

Casa Pocna Master plunge pool panoramic view

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casa Maya Partial Ocean View A/C

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casa Pocna Jungle view with bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Amenities

Property Features

Hotel Poc Na features a full-service spa. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a beach bar. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This beach hotel also offers a terrace, tour/ticket assistance, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in May 2016.

Hotel Poc Na is a smoke-free property.

  • Daily
  • Number of bars/lounges - 2
  • Full-service spa
  • Number of beach bars - 1
  • 24-hour front desk
  • Free breakfast
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Smoke-free property
  • Terrace
  • Luggage storage
  • Proposal/romance packages available
  • Wheelchair accessible – no
  • Number of restaurants - 1
  • Free full breakfast
  • Concierge services
  • Laundry facilities
  • Parking (limited spaces)
  • Total number of rooms - 22
  • Number of floors - 2
  • Garden

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Room Amenities

Hotel Poc Na offers 22 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. Bathrooms include showers and complimentary toiletries. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Air conditioning
  • Daily housekeeping
  • Private bathroom
  • Free toiletries
  • Balcony
  • Ceiling fan
  • Premium bedding
  • Room service
  • Iron/ironing board (on request)
  • Free bottled water
  • Shower only
  • Hair dryer (on request)
  • In-room safe (laptop compatible)
  • Egyptian-cotton sheets
  • Individually furnished
  • Individually decorated
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Soap
  • Shampoo
  • Toilet paper

Parking

Free self parking , Parking (limited spaces)

Internet

Available in some public areas: Free WiFi

Food & Drink

A complimentary full breakfast is served each morning between 7:30 AM and 10:30 AM.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service is available.

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a mud bath. The spa is open daily.

  • Mud bath in spa
  • Deep tissue massage
  • Number of treatment rooms 1
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Detoxification wrap
  • Facial treatments
  • Body scrubs
  • Massages

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 158 per stay

We have included all charges provided to us by the property.

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

Safety features at this property include a fire extinguisher and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

One child stays free

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Masks are not compulsory at the property

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is not available

Commonly-touched surfaces are cleaned with disinfectant

Reservation is not required for facilities onsite

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Mobile key entry is not available

Debit cards not accepted

Food service has been amended for enhanced safety

Protective clothing is not available to guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Children stay free - maximum age 11

Social distancing measures are not in place

Contactless check-in is not available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

No cribs (infant beds) available

No elevators

Property confirms they are implementing enhanced cleaning measures

Children stay free

Individually-wrapped food options are not available

Gap period enforced between guest stays - 24 hours

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Hotel Names

  • Hotel Poc Na Tulum
  • Poc Na Tulum
  • Poc Na
  • Hotel Poc Na Hotel
  • Hotel Poc Na Tulum
  • Hotel Poc Na Hotel Tulum

Hotel Reviews

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