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Hotel Zulum

3.0 star property

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Room, 1 King Bed, Beachfront | Room amenity
2 bars/lounges
Room, 1 King Bed, Pool View | Free WiFi, bed sheets
Outdoor pool

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Carretera Tulum - Boca Paila Km 6.5, Tulum, QROO, 77760
  • Place, Tulum Beach
    ‪2 min walk‬
  • Place, SFER IK
    ‪3 min drive‬
  • Place, Ven a la Luz Sculpture
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪74 min drive‬

Room options

View all photos for Room, 1 King Bed, Pool View

Room, 1 King Bed, Pool View | View from room

Room, 1 King Bed, Pool View

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront | Terrace/patio

Room, 1 King Bed, Beachfront

  • Beach view
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, Beach View

Room, Beach View | Terrace/patio

Room, Beach View

  • Beach view
  • 388 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room, Garden View

Room, Garden View | Free WiFi, bed sheets

Room, Garden View

  • Garden view
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Garden View

Room, 2 Double Beds, Garden View | Free WiFi, bed sheets

Room, 2 Double Beds, Garden View

  • Garden view
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for 2 Double beds room, jungle view

2 Double beds room, jungle view | Free WiFi, bed sheets

2 Double beds room, jungle view

  • Garden view
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Terrace/patio

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | View from room

Standard Room, 2 Double Beds

  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About this property

Hotel Zulum

3-star hotel in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hotel Zulum's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Change of towels is available on request.
Hotel Zulum offers 35 accommodations with complimentary bottled water and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Hotel Zulum, pamper yourself with a treatment at the full-service spa and enjoy amenities like an outdoor pool.

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers a garden and a terrace. Onsite self parking is complimentary.

Hotel Zulum has designated areas for smoking.

Zulum - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Zulum

Things to do

  • Full-service spa
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 750 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Children and extra beds

Children 8 and younger are not allowed at this property; All guests older than 8 are welcome

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 875 per person (one-way)
  • Pet fee: MXN 750 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Children 8 years old and younger are not permitted at this property

Property is also known as

Hotel Zulum

Hotel Zulum tulum

Zulum

Zulum Hotel

Zulum tulum

Hotel Zulum Hotel

Hotel Zulum Tulum

Hotel Zulum Hotel Tulum

Hotel Zulum Reviews

Reviews

6.8
Rating 10 - Excellent. 99 out of 380 reviews
Rating 8 - Good. 96 out of 380 reviews
Rating 6 - Okay. 70 out of 380 reviews
Rating 4 - Poor. 56 out of 380 reviews
Rating 2 - Terrible. 59 out of 380 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Food is excellent
Stayed 10 nights in Feb 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great views and a/c. Good breakfast too
Stayed 1 night in Apr 2023
Verified

6/10 Okay

Anamaria

Liked: Cleanliness, staff & service
Disliked: Amenities
Liked it was close to many restaurants and clubs but the hotel needs an upgrade
Stayed 3 nights in Mar 2024
Verified

2/10 Terrible

Jesus

Disliked: Amenities, property conditions & facilities
The only good thing the location. The vents did not work, no regular hot water, staff not really friendly
Stayed 4 nights in Jan 2024
Verified

8/10 Good

Victor

Liked: Cleanliness, staff & service

Stuck in 90's

Rundown Hotel that pretends to be luxury
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

Melissa

Disliked: Property conditions & facilities
The heat with no A/C is unbearable, I highly do not recommend. Way too hot, we had to leave after the first night and booked a cheaper hotel a little further with A/C.
Stayed 2 nights in Apr 2023
Verified

2/10 Terrible

Amber

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mosquitos in room, property run down, beach chairs falling apart, pool dirty and not cleaned, staff are great, food is also pretty good. Don’t be so cheap and spend more to stay at a place that is comfortable. There is no ac so you will be sweating all night with 1 fan in a hot room. Would never stay here again, you have been warned.
Stayed 4 nights in Jan 2024
Verified

2/10 Terrible

Alina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are of very poor condition, no AC, smell of mold. Hot water faucet was broken and “continental breakfast was a joke”, it was a tiny banana and watermelon (or probably 3rd of it) sliced into tiny peaces. Ocean area was nice though
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

Jessie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Water was cold the first two days. No hot shower Extremely poor lighting Bathroom set up very uncomfortable Power outage in different occasions that lasted more than 10 minutes.
Stayed 3 nights in Jan 2024
Verified

2/10 Terrible

Ceylan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extrenely worn out, no internet no ac no safe no ourlets
Verified

2/10 Terrible

Tawnya

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The electric would go on and off all night long with no ac all we had were two fans that barely blew and the water did not work twice. The mold in the bathroom tore up my throat. Horrible!!!!!!
Stayed 2 nights in Jun 2024
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst

The worst hotel I ever stayed in my life and I’ve stayed in some bad hotels in some bad places this by far is the worst basically sleeping in a tea house with no AC and humid weather Horses next door with a white dog that runs around biting at your ankles The only one thing I can say good about this hotel was the food next to it With a nice beach view why are you eat otherwise the worst on Earth Honestly I need my money back
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

Jarleen

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel does **NOT** have A/C. While visiting Tulum during hot weather, this stay was not it. The room i stayed in had a cealing fan & a floor fan and that does not help. The other room we had didn't have a cealing fan, and the power kept going out. We didnt last here. We checked in & checked back out the same day. The staff was great thou, they got us atleast one room before actual check in time. The hotel is diff. The rooms are cute its like a jungle, the beds that have an aesthetic are cute ! Just the no A/C is what makes this not a good place to start during hot wather.
Stayed 1 night in May 2023
Verified

6/10 Okay

louis

Liked: Staff & service
Disliked: Property conditions & facilities
I wish this review allowed you to post pictures. The swimming literally a swamp, not like they advertise. Launch chairs by beach are falling apart. Water pressure, i can pee stronger than that. Comforter stunk like cheap perfume, moldy, sweaty, not washed. I've written 3 emails never responded. I am sure at one point in time it was everything they advertise, however, now its falling apart, they don't care once they have your money, its over. You're stuck. I believe this should allow pictures to be posted. NO ONE WOULD RESERVE A ROOM if they saw the reality. You plan a vacation, you save, you choose a nice place and when you arrive its like seeing a person that uses filters for they're pictures and when you see them in person you're like , wait a second, wth happened here!!!!! I am just letting you know, of course the decision is yours, but you will remember me. When you arrive and when you try to reach them by email. You've been warned.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilloso

Desde el momento del check in estuvo buenissima nuestra estancia. El hotel está muy cómodo, la atención es muy buena. La playa tranquila con camastros y servicio de alimentos y bebidas muy accesibles. Me encanta estar en Hotel Zulum
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Altagracia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Súper cerca de la playa

Muy padre y súper recomendado
Stayed 2 nights in Mar 2024
Verified

2/10 Terrible

ELIZABETH LUITON

Disliked: Amenities
No cuenta con electricidad solo cuenta con un generador constantemente se corta la electricidad y tarda mucho en regresar, el agua potables es salada.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar donde se ubica es precioso, el mar esta limpio al igual que la playa, hay muchos lugares a donde se puede ir a comprar, comer o divertirse, aunque el restauurante del mismo hotel esta increible. Todos muy amables
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Elizenda Tellez

Liked: Cleanliness, staff & service
El personal muy amable sobre todo el personal del restaurante pero en el hotel falta mucho el agua ya se necesita darle un cambio a las instalaciones de los baños toallas y sábanas
Stayed 5 nights in Feb 2024
Verified

6/10 Okay

Maria

Disliked: Amenities, property conditions & facilities
Esta descuidado Nesecita remodelación
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

dulce maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo súper bien! Desde que llegamos en recepción fueron muy amables nos dieron un Up grade a una habitación mejor ubicada, nosotros viajamos con mascotas y para mi es muy importante te que el hotel sea 100% pet friendly y este hotel cumple con ese requisito ✅. Además el restaurante súper rico todo con muy buenas porciones y no es muy caro . Me parece una de mis mejores opciones para vacacionar en Tulum. Seguro volveremos pronto
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Maria Antonieta

Liked: Cleanliness
Disliked: Property conditions & facilities
Sé va la Luz ve repente
Stayed 4 nights in Apr 2023
Verified

8/10 Good

Serafin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta bien ubicada y tiene buen mantenimiento. El personal es amable y atento. Buena experiencia.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Adrián

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Desde que llegamos les comentamos que uno de los WC públicos tenía fuga y nunca lo arreglaron, también hubo fuga de agua en nuestra habitación, cada día se hicieron reportes y nunca llegó personal a solucionarlo. Había focos fundidos en el cuarto y no los repararon. Había mucho ruido por las noches pero eso fue debido a los negocios cerca del hotel, es ajeno a la administración. Puntos buenos a destacar: La playa es muy linda, el hotel tiene poca capacidad, para los que prefieren poca gente es magnífico, la comida es muy rica, a unos pasos hay un Gomart que te saca de cualquier apuro, el precio es bastante razonable si buscas un lugar solo para descansar. Otros puntos a destacar: No tiene aire acondicionado, frigobar ni puerta entre el sanitario y las camas.
Verified

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo, limpio buen lugar para caminar
Stayed 1 night in Oct 2022