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Hotelito Azul

5.0 star property

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Photo gallery for Hotelito Azul

On the beach, white sand, free beach cabanas, sun loungers
2 outdoor pools, free cabanas, sun loungers
Garden View Villa | View from room
Oceanfront Villa | Terrace/patio
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Carretera Tulum-Boca Paila, Km. 5.8, Tulum, QROO, 77780
  • Tulum Beach
    ‪1 min walk‬
  • Ven a la Luz Sculpture
    ‪19 min walk‬
  • Playa Paraiso
    ‪14 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪54 min drive‬

Room options

View all photos for Ocean Front Suite

Ocean Front Suite | View from room

Ocean Front Suite

  • 377 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Oceanfront Villa

Oceanfront Villa | View from room

Oceanfront Villa

  • 640 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Villa, Private Pool, Mezzanine

Grand Villa, Private Pool, Mezzanine | Terrace/patio

Grand Villa, Private Pool, Mezzanine

  • 1067 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Ocean View Suite

Ocean View Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Ocean View Suite

  • 391 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden View Suite

Garden View Suite | View from room

Garden View Suite

  • 391 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Garden View Villa

Garden View Villa | View from room

Garden View Villa

  • 498 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Oceanview Villa

Oceanview Villa | Terrace/patio

Oceanview Villa

  • 498 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Nomade Tulum

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.4 out of 5, Excellent, (633)
The price is $550
per night
$723 total
includes taxes & fees
Apr 8 - Apr 9
Nomade Tulum

About this property

Hotelito Azul

5-star hotel in Zona Hotelera
At Hotelito Azul, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the hotel's 2 restaurants.
Hotelito Azul offers 35 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and safes. Additionally, rooms include minibars and complimentary bottled water. In-room massages, hypo-allergenic bedding, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. After a day at the beach, cool off in one of the 2 outdoor swimming pools at Hotelito Azul and enjoy amenities like a fitness center.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars, a beach bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers a rooftop terrace and a garden. Guests can use the indoor pool and outdoor pool at a partner property.

Hotelito Azul is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 1:00 PM.
Olivia - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Agave - This beachfront restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: USD 30 to 40 for adults and USD 30 to 40 for children
  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Agave
  • Olivia

Things to do

  • 2 outdoor pools
  • Art gallery
  • Beach yoga
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Books
  • Concerts/live shows
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free beach club
  • Gym
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • Scooter/moped rentals

Family friendly

  • 2 outdoor pools
  • Access to nearby indoor pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On the beach
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • No elevator

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay), plus a deposit of USD 100.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 107.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 7.5 percent of room rate

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 30 to 40 for adults, and USD 30 to 40 for children
  • Airport shuttle fee: USD 200 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 107.0 per day
  • Service fee: 7.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

Hotelito Azul Hotel Tulum
Hotelito Azul Hotel
Hotelito Azul Tulum
Hotelito Azul Hotel
Hotelito Azul Tulum
Hotelito Azul Hotel Tulum

Hotelito Azul Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 364 out of 574 reviews
Rating 8 - Good. 92 out of 574 reviews
Rating 6 - Okay. 43 out of 574 reviews
Rating 4 - Poor. 33 out of 574 reviews
Rating 2 - Terrible. 42 out of 574 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

karina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service staff was very nice and helpful. We had a pleasant stay.

2/10 Terrible

Chonsu

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First off, the moment you walk in, you’re greeted with a huge sniff of moldiness. Thats when i knew this isnt gna be good. They charge you for everything. The moment you arrive to check-in, you are charged a ‘service charge’ and a deposit hold. If they have my cc on file, why do they charge for deposit? Didnt make sense. Honestly, the place itself and the rooms felt dingy. I understand its the ‘jungleish vibe, and very hippyish’ but as far as sanitation -wise , didnt meet standards. Everything on this hotel is purely for aesthetic and all the amenities have no purpose. Its like the teemu version of a hotel that has potential with the right management/ownership who is willing to focus what people will pay for. Instead, this almost feels like a bait and switch. They bait you with aesthetic decor and picture by social media influencers but the quality falls significantly short. Please book elsewhere where you the price you’re paying for is what its worth. I dont mind paying $ for value but unfortunately this place is not a hit. All the staff on the property were super friendly and nice. The person who checked us in Marciano was friendly and accessible. During checkout, i guess the room i was staying in was missing a water bottle that was suppose to be in the room. They asked me about a glass water bottle … instead maybe offer a bottle of water to your guests as accommodation? Its hot as hell in the lobby and it smells moldy. Rubbed customer the wrong way.

10/10 Excellent

Gaudys Mercedes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking to relax and enjoy quite time this is the place. The property and room were very cleaned and the staff is always willing to help with anything you need. I will go on vacation and stay here again. Just loved it.
Stayed 3 nights in Dec 2024

10/10 Excellent

Nathan

Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and right on the beach. But the room was advertised as ocean view which is the reason I picked the room and paid the premium but actually it has no ocean view.
Stayed 1 night in Nov 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying again. A home away from home
Stayed 3 nights in Nov 2024

8/10 Good

Anthony, Burien

Liked: Staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Ashwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely pleased with our stay at Azul. The staff is friendly and attentive. Victor at the Agave restaurant deserves a special mention. You could call on him for food and drink suggestions, beach towels, sunscreen, and he would assist with a big smile and a great vibe. Overall, it was an amazing, pleasant, and relaxing experience.
Stayed 2 nights in Nov 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel muy tranquilo y recomendable
Stayed 2 nights in Oct 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
I had the most amazing stay here after booking a last minute night. All the staff were so attentive and can’t thank them enough - especially Abigail and the bar staff at the Oliva bar. WhatsApp groups were super helpful whenever I needed something. Thank you.
Stayed 1 night in Oct 2024

4/10 Poor

Darren, irvine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
Stayed 6 nights in Oct 2024

10/10 Excellent

Josean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is beautiful
Stayed 2 nights in Oct 2024

10/10 Excellent

Kila, The Woodlands

Liked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

Luis, naucalpan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel perfecto para disfrutar y caminar Tulum. Habitacion en medio de la naturaleza y hotel a lado de la playa. El roof con alberca infinita, alberca pequeña ideal para niños y jacuzzi para disfrutar unas bebidas en la noche. Los jugos del desayuno riquisimos y todos las mañanas nos trajeron cafe caliente a la puerta.
Stayed 4 nights in Sep 2024

2/10 Terrible

Ryszard, Howard Beach

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They accused me for ripping off bed sheets but the bed sheets all ready was ripped off on the sims in two places. Beach lounges was a same thing from the sun, weather and oldest was started ripping of some we try to sit. Very unprofessional staff, very rude and limited food and drinks. They have only 1 beer kind of to chose , diner menu have only 3 menu course to chose and 2 appetizers. Very dirty place in the beach club and beach restaurant.
Stayed 2 nights in Sep 2024

10/10 Excellent

Julieta

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Marisol, Painesville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hole hotel and staff was wonderful. I love the pool and the guy who work there was really awesome pay attention to everything we need it 👍👍👍.
Stayed 3 nights in Aug 2024

10/10 Excellent

Pablo

Stayed 4 nights in Aug 2024

2/10 Terrible

Edith Deyanira

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**DO NOT STAY IN THIS HOTEL** My partner and I went to Tulum for our 2nd anniversary, but our trip was disappointing. Despite being from Mexico, I was shocked by how underdeveloped Tulum is given the high prices. We booked through Expedia and, due to the hotel’s high transportation fees (6k and 8k MXN round trip, around $300/$400 USD), we decided to rent a car. At the hotel, we had to leave a $400 USD deposit—unlike any other hotel I've stayed at. We also had to sign a form for a $50 charge per lost beach towel, considering their poor condition, felt like extortion. Our room had several issues: the window didn't close properly, letting in wind and rain, and the AC barely worked, making the room hot and sticky. We had a terrible night's sleep. When I requested an iron and ironing board, they provided a small, dirty board and an old iron. Dinner was overpriced at $150 USD for two, including $25 for two juices. The food was mediocre. Complimentary coffee, which my husband found gross, was left outside our door in an old-looking basket. Due to the poor hotel experience and bad weather, we decided to leave early. The front desk refused a refund, even with the storm worsening. The staff showed no concern for guest safety. Expedia contacted the hotel on our behalf, but they still refused. In total, we spent $4k, with $2k on the hotel alone, I strongly advise against staying at this hotel. Our experience was terrible, and it’s disheartening to see such exploitation of tourists.

8/10 Good

Mariangel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Hotelito Azul is a ok hotel, expensive for the facilities. The staff is the best.
Stayed 3 nights in May 2024

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite!

6/10 Okay

Rebecca

Traveled with family
Gym cannot be open until 8 am and that is very late When we have tours and family waiting for us
Stayed 2 nights in Jun 2024

2/10 Terrible

Kristen

Traveled with partner
If you’re considering Hotelio Azul, do yourself a favor and look elsewhere. To start off the check-in experience was an absolute disaster not to mention our room was not ready by the promised time. No worries, we opted to relax by the pool until we could check-in. We ordered two margaritas to only find out we were charged over $40 (USD) per margarita, coincidentally they only wanted to accept cash. It didn’t end here, on our final night in Tulum we opted to end the night early and planned to take a dip in the above-ground hot tub on the rooftop (side note, it closes the second the clock strikes 10 pm). Surprise-surprise, the heater was broken in the hot tub. The rooftop bar staff asked if they could make it up to us by offering us a beer, we accepted and then presented with a check for $16 (USD) for two Modelo’s. We asked if they could charge it to our room since we had no cash or cards in our possession which they refused. They literally followed me down to our room to collect payment for two beers that were originally offered to us free of charge. This place is criminal, if you think I’m joking, Google, “owner of Hotelito Azul Tulum”. I could continue detailing out our terrible experience but it’s more of the same. Do yourself a favor and spend your time and money anywhere else but here. Thankfully, we had only booked three nights at Hotelio Azul and for the rest of our vacation, we stayed at Casa Malca and had an absolutely amazing experience.
Stayed 3 nights in May 2024