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Kimpton Aluna Tulum by IHG

4.5 star property

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Photo gallery for Kimpton Aluna Tulum by IHG

Point of interest
Exterior
Restaurant
Lobby
Interior detail

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Poligono 04 Fraccion 05 Lote 04 S/N, Tulum, QROO, 77780
  • Place, Jaguar Park
    ‪2 min walk‬
  • Place, Hunab Lifestyle Center
    ‪3 min walk‬
  • Place, Tulum National Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪66 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | Premium bedding, down comforters, in-room safe, blackout drapes

Suite, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 690 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Essential)

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 1 King Bed (Essential)

9.8 out of 10
Exceptional
(9 reviews)
  • 412 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Essential)

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 1 King Bed, Balcony (Essential)

9.2 out of 10
Wonderful
(7 reviews)
  • 412 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down comforters, in-room safe, blackout drapes

Suite, 1 Bedroom

  • 690 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Essential)

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds (Essential)

7.4 out of 10
Good
(3 reviews)
  • 412 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible (Essential)

Room, 2 Queen Beds, Mobility Accessible (Essential) | Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds, Mobility Accessible (Essential)

  • 412 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Essential)

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds, Balcony (Essential)

9.2 out of 10
Wonderful
(5 reviews)
  • 412 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Essential)

Premium bedding, down comforters, in-room safe, blackout drapes

Room (Essential)

10.0 out of 10
Exceptional
(1 review)
  • 412 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

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About this property

Kimpton Aluna Tulum by IHG

4.5-star hotel in Zama
This smoke-free hotel features 2 outdoor pools, a full-service spa, and a 24-hour fitness center. Free WiFi in public areas and free valet parking are also provided. Other amenities include a poolside bar, a 24-hour business center, and spa services.
Kimpton Aluna Tulum by IHG offers 78 air-conditioned accommodations with safes and bathrobes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with Netflix.

Bathrooms include bathtubs or showers, slippers, and complimentary toiletries. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Qi Ja´Spa has couples treatment room(s). Services include facials, body scrubs, and body treatments. The spa is open daily.
Kimpton Aluna Tulum by IHG features a full-service spa, 2 outdoor swimming pools, a 24-hour fitness center, and complimentary bicycles. A poolside bar is on site where guests can unwind with a drink. This 4.5-star property offers access to a 24-hour business center, a meeting room, and coworking spaces.

Wireless Internet access is complimentary. This luxury hotel also offers spa services, a terrace, and tour/ticket assistance. Complimentary uncovered self parking and uncovered valet parking are available on site.

Kimpton Aluna Tulum by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 340 for adults and MXN 170 for children
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle storage
  • Free bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV
  • iPod dock
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room safe
  • Partner property beach club access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 for adults and MXN 170 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kimpton Tulum
Kimpton Aluna Tulum
Kimpton Aluna Tulum by IHG Hotel
Kimpton Aluna Tulum by IHG Tulum
Kimpton Aluna Tulum an IHG Hotel
Kimpton Aluna Tulum by IHG Hotel Tulum

Kimpton Aluna Tulum by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 234 out of 339 reviews
Rating 8 - Good. 66 out of 339 reviews
Rating 6 - Okay. 22 out of 339 reviews
Rating 4 - Poor. 7 out of 339 reviews
Rating 2 - Terrible. 10 out of 339 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Iona

Stayed 7 nights in Jan 2026

8/10 Good

Pablo

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place! Super clean and well located
Stayed 3 nights in Dec 2025

2/10 Terrible

Sheila

Stayed 6 nights in Jan 2026

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was terrific. Clean and tranquil. Very friendly staff. Great walkable / bikable location to food, shopping, beach. Quick car rides to adventure. Perfect for our small family (kids 8 and 11). Only complaint is that the bar upstairs had amazing food, but wasn't open every night.
Stayed 3 nights in Dec 2025

4/10 Poor

Timothy, Summit

Traveled with partner
Disliked: Cleanliness, amenities
old hotel, no hot water, checked out after one night
Stayed 1 night in Dec 2025

10/10 Excellent

Poornima

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a little away from the main beach area, but it’s a quick cab ride. The staff were great…very friendly and helpful.
Stayed 5 nights in Dec 2025

8/10 Good

Ednin

Stayed 3 nights in Dec 2025

10/10 Excellent

Sharmaine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were phenomenal and super attentive. The bikes were great to get around with. Will be back!
Stayed 2 nights in Dec 2025

10/10 Excellent

Jack, las vegas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
great people. Great maid service. Nice rooms.
Stayed 24 nights in Nov 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities
Staff were great! The hotel was beautiful and worth the price.
Stayed 4 nights in Dec 2025

10/10 Excellent

Mary Margot

Wonderful Stay
Stayed 1 night in Dec 2025

10/10 Excellent

Jean-Michel

Liked: Cleanliness, amenities, property conditions & facilities
Great place with spacious rooms.
Stayed 7 nights in Dec 2025

10/10 Excellent

Mohamad Hassib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TLDR: save yourself some money and headache and stay here, do not fall for the trap of staying in the beach. Moreover, Jesus and Amay make your stay extremely easy, comfortable and enjoyable. Truly top tier ! My stay at kimpton aluna was perfect. Everyday i enjoyed a light breakfast as part of the buffet we paid for. You can order off the menu if you’re hungry but I never felt it necessary. From there, you can take one of the bikes on sight (complimentary) and go visit the local sights like the beach, the tulum ruins, the national park or the amazing dining options. Everything is within a 20 min walk (max) or 10-15 min bike ride. You can also rent a scooter if you find that convenient, but walking and biking will be your best friends while you’re here. If you’d like nice dining options, there’s something for every meal around the hotel. The food scene in the area is really top tier. If you’d like to go on local adventures, highly recommend you work with Jesus/Amay to book a trip to Chicen Itza using the Easy Tours agency they work with. It was nice and well worth the price. Any other service you may need here (like airport shuttle) is also easiest if you go through Jesus and Amay, they’ve got the hookup. 15 out of 10 stay, tx staff! As far as the room, pool facilities, really really top tier. Very comfortable and enjoyable stay. Do NOT waste your money to stay on the beach, you’re not gaining much value and in fact are losing service in exchange for a so so view.
Stayed 6 nights in Dec 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, nice relaxing vibe, wonderful staff and food.
Stayed 3 nights in Nov 2025

8/10 Good

Carlos

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Breakfast was very good and service was great!! Bed were very comfortable firm as well as the pillows were food quality.
Stayed 5 nights in Nov 2025

10/10 Excellent

Madison

Stayed 4 nights in Nov 2025

10/10 Excellent

Rayleen Lenore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fresh, staff were friendly and park nearby. Loved access to bicycles
Stayed 16 nights in Nov 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

8/10 Good

Mario

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
dated hotel that needs love and renovation
Stayed 3 nights in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, bike availabilty and super nice place!
Stayed 2 nights in Nov 2025

10/10 Excellent

John

Stayed 1 night in Nov 2025

10/10 Excellent

Mauro

Business traveler
Liked: Cleanliness, staff & service, amenities
great service
Stayed 3 nights in Nov 2025

8/10 Good

Daria

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Louis at the front desk is the best! The staff was very helpful.
Stayed 4 nights in Oct 2025

10/10 Excellent

Luis

Stayed 2 nights in Oct 2025