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Kimpton Aluna Tulum, an IHG Hotel

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kimpton Aluna Tulum, an IHG Hotel

Exterior
Point of interest
Exterior
2 outdoor pools, free cabanas, pool umbrellas
Bar (on property)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Pool
  • Bar
    Bar
  • Pet friendly
    Pet friendly
  • Room service
    Room service
  • Spa
    Spa

Explore the area

Map
Poligono 04 Fraccion 05 Lote 04 S/N, Tulum, QROO, 77780
  • Tulum National Park
    5 min walk
  • Dos Aguas Park
    4 min drive
  • SFER IK
    5 min drive
  • Tulum, Quintana Roo (TUY)
    14 min drive

Room options

View all photos for Room, 2 Queen Beds (Essential)

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds (Essential)

  • 412.36 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, down comforters, in-room safe, blackout drapes

Suite, 1 Bedroom

  • 689.85 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Essential)

Room, 2 Queen Beds, Balcony (Essential) | Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds, Balcony (Essential)

  • 412.36 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 2 Queen Beds, Mobility Accessible

  • 412.36 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | Premium bedding, down comforters, in-room safe, blackout drapes

Suite, 1 Bedroom, Balcony

  • 689.85 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Essential)

Premium bedding, down comforters, in-room safe, blackout drapes

Room (Essential)

  • 412.36 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 King Bed, Balcony (Essential)

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 1 King Bed, Balcony (Essential)

  • 412.36 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Essential)

Premium bedding, down comforters, in-room safe, blackout drapes

Room, 1 King Bed (Essential)

  • 412.36 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Kimpton Aluna Tulum, an IHG Hotel

4.5-star hotel in Zama
This smoke-free hotel features 2 outdoor pools, a full-service spa, and a 24-hour fitness center. Free WiFi in public areas and free valet parking are also provided. Other amenities include a poolside bar, a 24-hour business center, and spa services.
Kimpton Aluna Tulum, an IHG Hotel offers 78 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with Netflix.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Qi Ja´Spa has couples treatment room(s). Services include facials, body scrubs, and body treatments. The spa is open daily.
Kimpton Aluna Tulum, an IHG Hotel features a full-service spa, 2 outdoor swimming pools, a 24-hour fitness center, and complimentary bicycles. A poolside bar is on site where guests can unwind with a drink. This 4.5-star property offers access to a 24-hour business center, a meeting room, and coworking spaces.

Wireless Internet access is complimentary. This luxury hotel also offers spa services, a terrace, and tour/ticket assistance. Complimentary uncovered self parking and uncovered valet parking are available on site.

Kimpton Aluna Tulum, an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 340 for adults and MXN 170 for children
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle storage
  • Free bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV
  • iPod dock
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room safe
  • Partner property beach club access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 for adults and MXN 170 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kimpton Tulum
Kimpton Aluna Tulum
Kimpton Aluna Tulum, An Ihg
Kimpton Aluna Tulum, an IHG Hotel Hotel
Kimpton Aluna Tulum, an IHG Hotel Tulum
Kimpton Aluna Tulum, an IHG Hotel Hotel Tulum

Kimpton Aluna Tulum, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 122 out of 173 reviews" "
Rating 8 - Good. 28 out of 173 reviews" "
Rating 6 - Okay. 13 out of 173 reviews" "
Rating 4 - Poor. 4 out of 173 reviews" "
Rating 2 - Terrible. 6 out of 173 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

CARLOS, Miami

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The stay was normal until I had breakfast, for which I had previously paid, and I had to pay for it again because they did not take responsibility for the Orbitz sale.
Stayed 1 night in Aug 2024

10/10 Excellent

Rohit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean nice rooms. Staff was very friendly and helpful. Restaurant food was good.
Stayed 1 night in Aug 2024

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Tamar

Stayed 2 nights in Mar 2024

10/10 Excellent

Lars

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We stayed at Kimpton during the hurricane Beryl and we felt safe and well informed by the staff all the time. The hotel has really great facilities and the interior is awesome. Food was good too. We can recommend Kimpton for a few days stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff beautiful place
Stayed 4 nights in Jul 2024

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We lived the free bikes and friendly staff. The rooms were super spacious. Pools were beautiful and complimentary happy hour was a win!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Luis

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
Stayed 6 nights in Jun 2024

10/10 Excellent

Mechelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling with your large dog!
Love this place! Even offered to make dinner for our dog. When we got to room a dog bed and food/water dishes there and they sparkled!
Stayed 1 night in May 2024

10/10 Excellent

Najla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Loved my stay.
Stayed 4 nights in May 2024

10/10 Excellent

Todd

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing retreat
Stayed 2 nights in Mar 2024

8/10 Good

T

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
Stayed 3 nights in Apr 2024

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really nice and quiet. The rooms are a nice size and bed was comfortable. Love the shower. Had a king bed with balcony which was nice. Tulum is still doing a lot of construction and the area is within a walking distance to food, store and restaurant about a 10-15 minute or you can ride the bike.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Kimpron Aluna was just perfect for our little family. Modern, clean, cute, super friendly staff especially the General Manager Jorge and centrally located for getting to the town center, beaches and local sightseeing. If you don’t need the beach and are travelling with kids this is highly recommended!
Stayed 4 nights in Apr 2024

8/10 Good

Jason, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Hillary

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Tatyana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice pretty average hotel
It’s a nice, pretty average hotel. No complains overall. No major excitement. It was a bit slow when we stayed there.
Stayed 2 nights in Mar 2024

2/10 Terrible

Dorothy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ridiculous food prices, and the food is not good
The food prices were ridiculous. I ordered just a plain small hamburger patty for my dog and they charged me $24. That was American dollars and not Mexican pesos. And that didn’t include the tip.
Stayed 2 nights in Mar 2024

10/10 Excellent

Narendra Kumar Sanath, Northville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and relaxing experience! Staff are super attentive and friendly.
Stayed 5 nights in Mar 2024

6/10 Okay

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful of "resort fees"!!
Great place, but has enormous "resort fees" that didn't appear in what I thought I would be paying. Price went from $150/night to $250/night by the time those were added in. Be careful!
Stayed 3 nights in Mar 2024

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice small hotel
Great hotel. Very recomendable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kerry-lee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was absolutely amazing! Edward went above and beyond I have never felt so safe and at home while staying at a hotel! The food was amazing as we did breakfast included, also the place was clean and while it was not located on the hotel zone it was like 10mins away via taxi… they also helped with transportation and excursions booking! I had an amazing birthday because of my stay here!
Stayed 4 nights in Mar 2024

2/10 Terrible

Irvin

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were up charged on everything.
Stayed 6 nights in Mar 2024