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Kore Tulum Retreat and Spa Resort - Adults Only

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kore Tulum Retreat and Spa Resort - Adults Only

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Beach nearby, white sand, sun loungers, beach towels
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Property grounds
View from room

Reviews

7.8 out of 10

Good

Popular amenities

  • Spa
  • Pool
  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • All inclusive
    All inclusive
  • Breakfast included
    Breakfast included

Explore the area

Map
Carr Tulum Boca Paila Km 3.85, Tulum, QROO, 77780
  • Tulum National Park
    3 min walk
  • SFER IK
    13 min walk
  • Las Palmas Public Beach
    14 min walk
  • Tulum, Quintana Roo (TUY)
    15 min drive

Room options

View all photos for Suite, Jetted Tub, Garden View

Free minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Garden View

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Room, Hot Tub, Garden View

Free minibar, in-room safe, desk, blackout drapes

Room, Hot Tub, Garden View

  • 640 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Suite Standard With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Suite Standard With Garden View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Double Suite Standard With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Suite Standard With Garden View

  • Sleeps 3
  • 2 Queen Bed(s)

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About this property

Kore Tulum Retreat and Spa Resort - Adults Only

4.5-star resort in Zona Hotelera
Along with 2 restaurants, this smoke-free resort has an outdoor pool and 2 bars/lounges. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a sauna are onsite.
Kore Tulum Retreat and Spa Resort - Adults Only offers 94 air-conditioned accommodations with indoor private spa tubs and free minibar items. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

4 spa tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Some rates at Kore Tulum Retreat and Spa Resort - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Kore Tulum Retreat and Spa Resort - Adults Only features 4 spa tubs, an outdoor pool, a sauna, and a fitness center. Dining is available at one of the resort's 2 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This Mediterranean resort also offers spa services, a terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Kore Tulum Retreat and Spa Resort - Adults Only is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7 AM and 11 AM.
Nirvana Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Specialties Shangri-la - Overlooking the ocean and pool, this diner specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Kore Tulum Retreat and Spa Resort - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (non-alcoholic beverages included)

Land activities

Bicycling
Fitness facilities

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • Nirvana Restaurant
  • Specialties Shangri-la

Things to do

  • 4 spa tubs
  • Bicycle storage
  • Billiards/pool table
  • Free bicycle rentals
  • Games
  • Gym
  • Karaoke
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • 10 steps to reach entrance
  • No elevator
  • Smooth flooring in room

More

  • 2 floors
  • 6 buildings
  • Built in 2008
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200.00 per stay
  • A damage deposit of USD 200.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 1-device limit; WiFi in public areas is also free and has a 1-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Wellness Resort
Zenserenity
Zenserenity Resort
Zenserenity Tulum
Zenserenity Wellness
Zenserenity Wellness Resort All Inclusive
Kore Tulum Retreat Resort Adults Only-All Inclusive
Zenserenity Wellness Tulum
Kore Tulum Retreat Resort Adults All Inclusive
Kore Retreat Resort Adults All Inclusive
Kore Retreat Resort Adults Only-All Inclusive
Kore Tulum Retreat Adults Only-All Inclusive
Kore Retreat Adults Only-All Inclusive
Kore Tulum Retreat Spa Resort Adults Only All Inclusive

Kore Tulum Retreat and Spa Resort - Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 458 out of 1004 reviews" "
Rating 8 - Good. 241 out of 1004 reviews" "
Rating 6 - Okay. 122 out of 1004 reviews" "
Rating 4 - Poor. 67 out of 1004 reviews" "
Rating 2 - Terrible. 116 out of 1004 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Deresa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was with out power when it was booked. We were informed when we were going to check in. Now we have to dispute the charges since they wouldn’t refund then. We didn’t check in or go to the room since they couldn’t tell us a time of when the power would be restored.
Stayed 2 nights in Aug 2024

10/10 Excellent

Evodie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It waa fun
Stayed 1 night in Jun 2024

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful & right next to the ocean.
Stayed 4 nights in Aug 2024

2/10 Terrible

Valerie

Traveled with family
Disliked: Staff & service, property conditions & facilities
HORRIBLE!! we moved to 6 rooms in two days due to noAC’s in the rooms. On the 1st night room change #5, they made us sleep where staff sleeps. We found out in the morning. Room change#6 had AC but we were forced to take ice cold showers every day, they ran out of ice on the resort. We paid extra for a jacuzzi suite, the jacuzzi was broken.There is only one restaurant even tho it’s advertised as 3 on site. They consistently ran out of food from the menu daily. There was no swim up bar due to construction. There were no bottles of waters or drinks in the fridge even though, we booked an all inclusive package. We attempted to schedule a massage, the day of , they called our room and cancelled it. Room service was advertised ending at 1am. On the first night we called at 1030om, and they said room service was over. We tried to call a cab to go out , twice, and were overcharged, until realizing the front desk receptionist who works the night shift, was contacting her boyfriend or someone she personally knew via text message to get us. She threw 3 prices at us that he sent her through text, until we said we would just call another cab service that we had written down. Once she saw we had other options, miraculously the price dropped. And when we finally agreed, the same man arrived to get us for a third time, so she was in on the scam. Lastly, the manager Victor, promised he would refund us for inconvenience. He lied and said he would but has been dodging Orbitz emails/calls!
Stayed 5 nights in Jul 2024

4/10 Poor

Esperanza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff,especially dining staff very nice. The pool was decent. Overall the property needs to be updated and fixed. Its dirty, not the rooms...the property. There was poop ( iguanas) everywhere, broken door knobs, cracks in the ceiling, dirt in the ocean, bugs inside common areas ( ants, I saw a few roaches). Needs a serious deep cleaning.
Stayed 6 nights in Jul 2024

10/10 Excellent

Ofelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the food! All the staff were so nice!! The views are amazing here too. One thing I really loved was that you are able to get the Colectivo within walking distance. They charge 20-30 pesos to take you to the main town.
Stayed 6 nights in Jul 2024

2/10 Terrible

Marquee

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Limited food for breakfast lunch and dinner. All 3 days there was no syrup for the pancakes, more than half the menu unavailable everyday. The dinner only consist of an Asian style dish or Italian style dish. Iguanas all over the dining area. And many of raccoons! Room service is suppose to be until 1:30am everyday but instead it closed at 10:30am. No wash clothes available! Pool was extremely dirty the first day. Also there is 1 swim up bar and only 1 day the bar was open until 6pm. All other days you had to find an employee to get drinks. Super short staffed. water pressure in the shower was so low it was almost unusable. No beach area. One of the worst ever!
Stayed 3 nights in Jul 2024

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The place is lovely, but they are not very eco-friendly due to the water coming out of the taps to fill the hot tub so slowly that it takes 2 hours to fill, and therefore much energy is wasted due to it cooling down. Also, I stayed 3 nights, and we only had hot water on one of those nights, and this appears to have been an issue for at least a month, based on Google Maps reviews.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time staying at this resort, and most likely it won't be the last. The food is 5 stars, and the staff is super friendly! I liked everything about this resort. I highly recommend it to my family and friends.
Stayed 7 nights in Jul 2024

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

Ligia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kore Tulum is a beautiful resort! The grounds are amazing. My room was huge and had all of the features described in the ad. It is on the edge of a national park and an easy walk to many attractions. Staff were friendly and very helpful. I definitely recommend and will stay here again!
Stayed 5 nights in Jul 2024

2/10 Terrible

Jessica

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We booked all inclusive but then they made us pay an extra $980 for an "all inclusive". Even after paying almost 1k extra nothing advertised on their website was free. We had to pay for bikes, beach access, parking and Jaguar park. Several things in our room that we paid extra for was not functioning such as jetted tub, shower and safe. There was no mini bar, soda nor bottled water as advertised. We had a view of the maintenance building vs garden view. Drink were not served from 7a-1a as advertised. There is only 1 restaurant.
Stayed 4 nights in Jul 2024

4/10 Poor

Justin

Disliked: Cleanliness
Stayed 4 nights in Jul 2024

2/10 Terrible

Ashley Samantha

Disliked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Nawar

Stayed 4 nights in Jul 2024

2/10 Terrible

Kyle, San Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were dirty and had the cleaners in my room watching tv instead of cleaning up. The water was brown and the food was awful. I would not recommend
Stayed 5 nights in Jul 2024

2/10 Terrible

DeShay

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had no working water and when they finally turned it on it was cold. I booked a jacuzzi room that i was unable to use and didn’t get refunded for so i wasted my money. The resort looked deserted. I saw less than 10 guests here during my stay. Very unkept, not worth the price, and management and staff are unhelpful. I would not recommend this place or ever stay here again. I checked out the NEXT DAY, i couldn’t do it.
Stayed 3 nights in Jul 2024

2/10 Terrible

Destinie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I booked at the Kore for 4 days 3 nights. To start off, the hotel / villa has no proper management. It is an extension of another resort in Cancun which their gains are sent to. The maintenance was poor. To start off with the bathroom, the shower heads were extremely dirty and i had a ceiling leak in the bathroom as well. I reported it to the front desk and they said it was my fault for lowering the thermostat in the room. I had a leak in the bathroom and no a.c at that point. I asked if we can change rooms, the lady at the front denied at first until maintenance told her it was unsafe for us to stay there because the floors were all wet after filing TWO complaints. The resort was empty and she first told us there were no rooms available then switches us with no issue. The excursions were all done outside of the resort so at that point we were being passive about the issues, however at the end they charged me 100 USD for key towels i was never given. MY ADVICE, pay all you can in cash and limit access to your cards because they will take money, the resort / villa is struggling and are not investing into fixing the issues. If youre looking for a great Tulum experience dont let the rating fool you, this is not it.
Stayed 3 nights in Jul 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
First off... I will definitely be staying at the Kore again. This resort is so close to being 5 Star. Pros... Suites are huge... Walking in to the room it is breath taking... You immediately calm and relaxed... Huge windows, sliding doors, and curtains. The Kore is it's own little village secluded and safe enough to take a night strolle around the property. The staff takes pride in cleanliness... The staff is up early prepping the property for the day and it's guest. Cons... The Kore just needs some love... I'm not sure if they have one but a Property Manager and/or Event Coordinator to oversee updates to the rooms, buildings, weight room equipment would make such a huge difference. Another suggestion is maximizing the safety and seclusion with in house activities, game nights... They have a building that could be used for movies, Dance nights, food tastings, etc. I really enjoyed my stay... Sitting out on the balcony at night feeling the breeze off the ocean was so peaceful and relaxing.
Stayed 3 nights in Jun 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2024

2/10 Terrible

Jasmine

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Kervin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 4 nights in Jun 2024

2/10 Terrible

Arwine

Traveled with group
Disliked: Property conditions & facilities
Very outdated and food is terrible
Stayed 4 nights in Jun 2024

8/10 Good

Arvinder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing and quiet. Staff helpful. Walking outside to get to reception amd restaurant so need umbrella when raining. Vegetarian options can be increased from pasta , tortillas and fruit.
Stayed 5 nights in Jun 2024