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Kore Tulum Retreat and Spa Resort - Adults Only

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Kore Tulum Retreat and Spa Resort - Adults Only

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Property grounds
View from room
Beach nearby, white sand, sun loungers, beach towels
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • Room service
  • Breakfast included
  • All inclusive

Explore the area

Map
Carr Tulum Boca Paila Km 3.85, Tulum, QROO, 77780
  • Tulum National Park
    ‪3 min walk‬
  • SFER IK
    ‪13 min walk‬
  • Las Palmas Public Beach
    ‪14 min walk‬
  • Tulum, Quintana Roo (TUY)
    ‪15 min drive‬

Room options

Suite, Jetted Tub, Garden View

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Room, Hot Tub, Garden View

  • 640 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Suite Standard With Garden View

  • Sleeps 2
  • 1 King Bed(s)

Double Suite Standard With Garden View

  • Sleeps 3
  • 2 Queen Bed(s)

Similar properties

Exterior

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

Pool
Breakfast included
All inclusive
Spa
4.2 out of 5, Very Good, (244)
The price is $632
per night
$632 total
includes taxes & fees
Feb 5 - Feb 6
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

About this property

Kore Tulum Retreat and Spa Resort - Adults Only

4.5-star resort in Zona Hotelera
Along with 2 restaurants, this smoke-free resort has an outdoor pool and 2 bars/lounges. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a sauna are onsite.
Kore Tulum Retreat and Spa Resort - Adults Only offers 94 air-conditioned accommodations with indoor private spa tubs and free minibar items. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

4 spa tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Some rates at Kore Tulum Retreat and Spa Resort - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Kore Tulum Retreat and Spa Resort - Adults Only features 4 spa tubs, an outdoor pool, a sauna, and a fitness center. Dining is available at one of the resort's 2 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This Mediterranean resort also offers spa services, a terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Kore Tulum Retreat and Spa Resort - Adults Only is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7 AM and 11 AM.
Nirvana Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Specialties Shangri-la - Overlooking the ocean and pool, this diner specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Kore Tulum Retreat and Spa Resort - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (non-alcoholic beverages included)

Land activities

Bicycling
Fitness facilities

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • Nirvana Restaurant
  • Specialties Shangri-la

Things to do

  • 4 spa tubs
  • Bicycle storage
  • Billiards/pool table
  • Free bicycle rentals
  • Games
  • Gym
  • Karaoke
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • 10 steps to reach entrance
  • No elevator
  • Smooth flooring in room

More

  • 2 floors
  • 6 buildings
  • Built in 2008
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200.00 per stay
  • A damage deposit of USD 200.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 1-device limit; WiFi in public areas is also free and has a 1-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Wellness Resort
Zenserenity
Zenserenity Resort
Zenserenity Tulum
Zenserenity Wellness
Zenserenity Wellness Resort All Inclusive
Kore Tulum Retreat Resort Adults Only-All Inclusive
Zenserenity Wellness Tulum
Kore Tulum Retreat Resort Adults All Inclusive
Kore Retreat Resort Adults All Inclusive
Kore Retreat Resort Adults Only-All Inclusive
Kore Tulum Retreat Adults Only-All Inclusive
Kore Retreat Adults Only-All Inclusive
Kore Tulum Retreat Spa Resort Adults Only All Inclusive

Kore Tulum Retreat and Spa Resort - Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 447 out of 1002 reviews" "
Rating 8 - Good. 236 out of 1002 reviews" "
Rating 6 - Okay. 123 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 127 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lisa D

Disliked: Cleanliness, staff & service, property conditions & facilities
This place says it’s a four which maybe 21/2 they count how much they give suppose to have breakfast buffet they did not and didn’t even have the menu items. Caught staff having sex on empty room. No airconditioning in half the rooms. Staff is rude and lie!! This place is a dump.
Stayed 7 nights in Oct 2024

8/10 Good

Rasheed

Traveled with partner
Liked: Staff & service
The Staff was very friendly
Stayed 4 nights in Aug 2024

8/10 Good

Mikekesha

Stayed 5 nights in Sep 2024

2/10 Terrible

Javonda

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Stayed 2 nights in Oct 2024

6/10 Okay

Michael Steven

Traveled with partner
Liked: Cleanliness, staff & service
The menu is very limited as it is only one restaurant. The resort definitely needs some upgrades as it is showing its age
Stayed 7 nights in Oct 2024

2/10 Terrible

hilal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the food ia terrible
Stayed 2 nights in Oct 2024

6/10 Okay

Dominique, Miami

Stayed 5 nights in Sep 2024

10/10 Excellent

Geeti Ara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and food options with room service included. Great stay!
Stayed 4 nights in Oct 2024

4/10 Poor

Nathalie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The physical property is nice. They have so much potential if they fix everything else. That being said, their food is HORRIBLE. They didn’t have multiple restaurants as stated the one restaurant. For every meal, more than half the menu was unavailable. Of what they had, most of it didn’t taste good. They also barely had basic things like juice. The margaritas were rank. Most of the servers were rude as well. It’s like they wanted to be upset with you for asking questions about what they had available. I even had one walk away from me during breakfast while I was asking him questions for clarity. Lastly, the front desk staff is a bit oblivious too. S
Stayed 3 nights in Oct 2024

4/10 Poor

Rodney

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The best things going for this property are the pool, the view of the ocean and the restaurant staff. I’m not sure what happened prior to my stay,but some days we were with that water. The restaurant barely had items on the menu, the soda didn’t even have carbonated water lol. I don’t know why this property is still being listed as a top-notch resort. There was tape all over a lot of windows Advertising the spy is a joke , as it was in ruins and not operable. The workout room smelled horrible and the equipment barely worked. There were NO CENOTES Available until the day we were leaving. The mini bar was empty when we got there, and when we left, it only had four things in it. There were water stains all over the ceilings, The AC barely worked. The TV kept going in and out, and the villa is poorly lit. It is really indeed of some love and attention.
Stayed 2 nights in Sep 2024

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It could be more light in the rooms. Beautiful resort. The bartender at the pool was nice and awesome. The bar inside the resort was nice and the bartender was always nice.
Stayed 3 nights in Aug 2024

8/10 Good

Guadalupe

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Quiet and peaceful. Nice staff.
Stayed 3 nights in Sep 2024

6/10 Okay

Erika

Traveled with group
Disliked: Amenities, property conditions & facilities
For the low price I was satisfied and there were certain things like the cool forest jungle vibe and the view of the ocean from the pool that were really nice. The food and drinks were not good but good enough to eat. We only got 2 small bottles of water per day, room service didn't have wine available to order. There is only one restaurant. There is no beach access, I guess I wrongly assumed this when booking. There are no free activities. There is a free bike rental which is nice because nothing is walking distance and the resort didn't have anything to do other than sleep, eat or go to the pool or gym but despite how vacant the resort seemed, the bike rental was often unavailable and at full use. This place is not luxury it's mid level, if you're satisficed with basic needs being met and a nice vibe in Tulum I highly recommend it however if you have decent high standards for feeling like you're being treated really well and staff goes above and beyond I don't recommend this place.
Stayed 4 nights in Sep 2024

2/10 Terrible

Nadia Ariana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK HERE. I booked this hotel for my boyfriend and I and it was an absolute horrible experience. I seen the ratings 8/10 on Expedia and as I go back to write a review I can see how their ratings dropped within A MONTH. It is NOT ALL INCLUSIVE. First day we were there, the water in the shower was not draining and backing up. We were in room 2201. The next day they moved us to room 3108. They did not have anyone help us with our luggage and all they did to compensate us was give us a dinner. We payed extra to have a room with a jacuzzi and when we turned the water on the tub was FILTHY. The staff was not friendly and gave attitude. Our tv also didn’t work for two days and it took them two days to resolve the issue by giving us a new tv in which took 5 minutes. It took them two days to resolve something that took only a couple minutes. When we went to the front to make them aware of the issue, Lizabeth did absolutely nothing to compensate us for the troubles. They only give you two small tiny water bottles a day if you’re lucky. They also charge $5 a small bucket of ice. NO FULLY STOCKED MINI BAR. The sheets and towels still felt and smelt dirty. There is NO BEACH access in the hotel and also NO CENOTE like they advertised. You have to walk about 10 minutes down to get to a beach which is at another hotel. We were unable to find the cenote advertised. The restaurant, yes only singular, had dry little choices and most of them were unavailable. Rentals are also not free.
Stayed 6 nights in Sep 2024

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service
Stayed 3 nights in Sep 2024

2/10 Terrible

Diva

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Angela

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nothing like an All-Inclusive Resort at all, unfortunately. Everything about it was disappointing from the start and not like the experience the website advertised. There was suppose to be 2 restaurants, but there was only 1, and the “themed” dinner options every night were not the same as detailed on the website, and the food was absolutely terrible, like leftovers from another place’s buffet, barley warm & chewy like it had been sitting out all day. The alcoholic drinks were no better, watered down with minimal alcohol mixed in, if any. The staff treated us as if we were an inconvenience and unwelcome, instead of as paying guests. There was a hidden “environmental” fee that was never mentioned, and the website had also advertised Free Admission to Jaguar Park, but this was not true either. The free bike accommodation was available, but there were only a total of 4 to use, and 3 of them had chains that kept coming undone or flat tires. Normally not one to complain or write bad reviews, but I think in this case it’s important for future patrons to beware and know what they are really getting when they choose to stay at Kore “Retreat” Tulum. Hopefully they will take this feedback and make some major changes and adjustments for the better.
Stayed 5 nights in Sep 2024

8/10 Good

sandra

Liked: Cleanliness, staff & service
Food in dining was average. In my room the wrong coffee bag. Woke up on my birthday to 3 big roaches and one was alive and crawling and the they didn’t even pick up one when cleaning. Property beautiful but not very well maintained. Room was big and comfy and also clean.
Stayed 4 nights in Sep 2024

2/10 Terrible

Kamal

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At the end of the trip, they lost wifi for a whole day and lied and said it was the whole city of tulum when it was only the resort. We also found out their chef quit over a month ago so it was the resort workers that were cooking for us who probably don't have any experience on professional cooking. Only one restaurant-2 mentioned in website. Did not have most of what was on the menu. Same breakfast and lunch everyday. Food gave me diarrhea. AC did not work in the room. Shower head pressure was weak Stains and blood on the bed sheets and pillow. Bed sheets old and gray not smell good. Tub was filthy and water didn't turn on. Room service would not provide me with water bottles or fridge beverages. Trying to be greedy and save in all areas such as food/beverages and bathroom supplies. There is NO beach access. There's barely any people at this resort, including workers. This resort is not worth the $1700 I paid and the owner is ripping people off. You do not get the value out of the money you pay for towards this resort.
Stayed 9 nights in Aug 2024

2/10 Terrible

Sindi

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
-Only 1 restaurant available at this resort. Most of the food on the menu was unavailable. No chef, regular employees cooking in the kitchen. Therefore, most of the food on the menu did not match what they were cooking for you! -No beach access from this resort! -Yellow/gray, smelly bed sheets and pillows. -Rude servers!
Stayed 9 nights in Aug 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service ever thank you to Sergio and the staff !
Stayed 6 nights in Aug 2024

2/10 Terrible

Amiziyah

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For my first experience to Mexico, this resort was terrible. There were no amenities like stated on their website, no activities, there’s no access to the beach, they stole money out of our rooms, there was only one restaurant open when there was suppose to be two. There was barely anyone on the resort and the bartenders were getting frustrated that we were asking for a lot of drinks when we paid for an all inclusive stay. Then they only have bottom shelf liquor, my mini bar wasn’t filled with any snack nor drinks. I’m not sure why this resort is even open or how it even stays open.
Stayed 4 nights in Aug 2024

2/10 Terrible

Catrina

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
RUN, DO NOT STAY HERE! This place was not at all what we expected. It’s very rundown, the food is terrible, the rooms were not clean, the a/c unit smelled of mildew. The sound from joining rooms is so loud feels like your neighbors are in the same room as you. Save your money and go elsewhere.
Stayed 3 nights in Aug 2024

6/10 Okay

Jessica

Traveled with partner
Disliked: Amenities, property conditions & facilities
There was no adult entertainment, no drinking alcoholic beverages till after 11am. There was only one restaurant in the whole resort with limited options and they did not offer any buffet options which was advertised. There is no beach available to swim or to enjoy. The beach that’s closest to the resort is kinda far and you must pay an entrance fee. My best option is to go to a bigger resort.
Stayed 5 nights in Aug 2024