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Kore Tulum Retreat and Spa Resort - Adults Only

4.5 star property

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Photo gallery for Kore Tulum Retreat and Spa Resort - Adults Only

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Lobby sitting area
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
View from room
1 bedroom, free minibar, in-room safe, desk

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • Room service
  • Breakfast included
  • All inclusive

Explore the area

View in a map
Carr Tulum Boca Paila Km 3.85, Tulum, QROO, 77780
  • Las Palmas Public Beach
    ‪15 min walk‬
  • Playa Paraiso
    ‪4 min drive‬
  • Tulum Mayan Ruins
    ‪9 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪60 min drive‬

Room options

View all photos for Jacuzzi Suite, Garden View Kore

1 bedroom, free minibar, in-room safe, desk

Jacuzzi Suite, Garden View Kore

7.6 out of 10
Good
(29 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jacuzzi Suite, Garden View Tulum

1 bedroom, free minibar, in-room safe, desk

Jacuzzi Suite, Garden View Tulum

7.4 out of 10
Good
(3 reviews)
  • 640 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Standard with Garden View

1 bedroom, free minibar, in-room safe, desk

Double Suite Standard with Garden View

  • 484 sq ft
  • Sleeps 2

View all photos for Double Suite Standard with Garden View

1 bedroom, free minibar, in-room safe, desk

Double Suite Standard with Garden View

  • Sleeps 3

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About this property

Kore Tulum Retreat and Spa Resort - Adults Only

4.5-star resort in Zona Hotelera
This smoke-free resort features an outdoor pool, a restaurant, and 2 bars/lounges. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a sauna are onsite.
Kore Tulum Retreat and Spa Resort - Adults Only offers 94 air-conditioned accommodations with indoor private hot tubs and free minibar items. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

4 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Some rates at Kore Tulum Retreat and Spa Resort - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Kore Tulum Retreat and Spa Resort - Adults Only features 4 hot tubs, an outdoor pool, a sauna, and a fitness center. The resort offers a restaurant. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This Mediterranean resort also offers spa services, a terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Kore Tulum Retreat and Spa Resort - Adults Only is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7 AM and 11 AM.
Nirvana Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Kore Tulum Retreat and Spa Resort - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (non-alcoholic beverages included)

Land activities

Bicycling
Fitness facilities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Nirvana Restaurant

Things to do

  • 4 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Free bicycle rentals
  • Games
  • Gym
  • Karaoke
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • 10 steps to reach entrance
  • No elevator
  • Smooth flooring in room

More

  • 2 floors
  • 6 buildings
  • Built in 2008
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200.00 per stay
  • Destination fee: USD 13 per person, per night. This fee does not apply to children under 1 year of age.
  • A damage deposit of USD 200.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 1-device limit; WiFi in public areas is also free and has a 1-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Wellness Resort
Zenserenity
Zenserenity Resort
Zenserenity Tulum
Zenserenity Wellness
Zenserenity Wellness Resort All Inclusive
Kore Tulum Retreat Resort Adults Only-All Inclusive
Zenserenity Wellness Tulum
Kore Tulum Retreat Resort Adults All Inclusive
Kore Retreat Resort Adults All Inclusive
Kore Retreat Resort Adults Only-All Inclusive
Kore Tulum Retreat Adults Only-All Inclusive
Kore Retreat Adults Only-All Inclusive
Kore Tulum Retreat Spa Resort Adults Only All Inclusive

Kore Tulum Retreat and Spa Resort - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 440 out of 1001 reviews
Rating 8 - Good. 234 out of 1001 reviews
Rating 6 - Okay. 127 out of 1001 reviews
Rating 4 - Poor. 73 out of 1001 reviews
Rating 2 - Terrible. 127 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laurie

Stayed 4 nights in May 2025

8/10 Good

Teresa

It’s less people so enjoy the quiet. You will have the pool to yourself and the restaurants too. That comes with its own issues, less variety in some instances. But the bigger pla
Stayed 2 nights in May 2025

6/10 Okay

Zackery

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was cool 15 years ago, and hasn’t been updated. Our room seemed like it was falling apart, cracked walls, stained sheets and robes. Food was overly processed, drinks were bottom shelf. The pictures made it seem way cooler than it was. The bikes were rusted and falling apart, totally unsafe to ride.
Stayed 4 nights in May 2025

10/10 Excellent

Mailen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing but the food
Stayed 2 nights in May 2025

4/10 Poor

STANLEY

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The KORE Tulum property is not as advertised. A list of things that my travel companion and I were heavily displeased with: 1. I was unable to get in contact with either the resort or Expedia when trying to see about the possibility of a shuttle from Tulum airport, or to attempt to book spa treatments or excursions early. Nobody picked up phones and nobody responded to emails either. This forced me to rent a car for the duration of our stay. 2. There is no SPA. Yet, the spa is advertised on the Kore Tulum website. One of the days we were there a woman was offering massages on a chair outside of the spa building which seemed to be condemned. 3. The website advertised 2-3 restaurants, there was only one available. That should be mentioned at booking. 4. There was a swim up bar but we only saw a bartender at the swim up bar ONE time in 5 days. 5. We walked around the resort grounds - KORE seems to be a resort that was nice once, and then something happened - what that something is, we could not tell. 6. The resort is adjacent to the entrance for a national park. During the day the military closes the direct entrance to the hotel and forces all vehicles to use the national park entrance. On two occasions we were told we had to pay the park entrance fee in order to get to our hotel each time. We complained to the staff at KORE, they came out and assisted then the next time KORE gave us a brown band to deal with that issue. Something must be done to offset our experience.
Stayed 4 nights in Apr 2025

10/10 Excellent

Levi Garret

Traveled with partner
Liked: Cleanliness, staff & service, amenities
So I enjoyed our stay with kore everyone was very nice to us helped us with everything we needed. The staff was really friendly I walked into the kitchen at close and was going to get food somewhere else but they sat me and my fiancée down and made us a Togo dinner and don’t be afraid of renting a scooter and exploring tulum it’s very safe just be respectful
Stayed 6 nights in Apr 2025

10/10 Excellent

Abhay

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained property surrounded with beautiful natural environment
Stayed 3 nights in Apr 2025

6/10 Okay

valeria

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Only one dinning option, the staff is nice but not helpful (our phone didn’t work and nobody ever came to fix it) there are worn down areas, but it was very quiet and we did love that
Stayed 2 nights in Apr 2025

8/10 Good

Mckinley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

6/10 Okay

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Jeffrey

Stayed 3 nights in Mar 2025

6/10 Okay

Mauricio, New York

Traveled with partner
Disliked: Amenities, property conditions & facilities
The staff was helpful, but we didn’t appreciate the dinner staff directly asking for a tip - it felt unprofessional and made us uncomfortable. The property clearly had a lot of money put into it initially, but unfortunately, maintenance seems almost non-existent or at best, minimal. Every treadmill in the gym is broken, and some other machines barely function—again, a clear lack of upkeep. All four outdoor jacuzzis were lukewarm at best, not properly heated. The room itself was spacious and nice, but we noticed maintenance issues like burnt-out bulbs, a dripping shower, and a loose faucet barely hanging on - again, no maintenance. Lastly, while the property is right in front of the beach, there’s no direct beach access as it sits on a rocky shoreline.
Stayed 3 nights in Feb 2025

2/10 Terrible

Raul

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym equipment all broken
Stayed 10 nights in Feb 2025

6/10 Okay

Anjee E

Liked: Staff & service
Stayed 8 nights in Jan 2025

6/10 Okay

Tanesha Howell Dwayne

Stayed 3 nights in Feb 2025

4/10 Poor

Krissy

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I tried to enjoy this property to the best of my abilities. The villias with the jacuzzi tubs should not be advertised as the water trinkles out. It would take the entire day if not more to fill up. There is limited food options.
Stayed 3 nights in Feb 2025

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend this property or trusting expedia in their listings. The property was supposed to have two restaurants. There was only one and the food was a) nothing like as pictured and b) with an extremely limited selection. There was supposed to be a spa. This was closed during my entire stay without a warning or discount. My room was fine but over the windows there were giant duct tape X's so that there couldn't be an unobstructed view. Staff often took a long time to respond to requests, even once I asked them to fill the tub and several hours passed without someone coming even after a reminder. The room service closes without warning. You pay a fee when you arrive to enter the national park which the hotel borders on, and then you have to pay again to actually enter the park as the hotel doesn't have an agreement with them? The plastic cups were cheap, nothing was really as pictured, and expedia has offered no compensation for this completely misadvertised listing, saying "the property has to approve the refund and they do not", even though the property told me in person that they would. Go somewhere else in Tulum. At the very least somewhere with beach access so you can escape your accommodation if you run into the same misfortune.
Stayed 7 nights in Jan 2025

8/10 Good

Rowan

Traveled with partner
Liked: Staff & service, amenities
A quiet resort , needs some tlc to give it life again, Good location
Stayed 5 nights in Jan 2025

2/10 Terrible

Tahseen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Mette

Traveled with partner
Disliked: Property conditions & facilities
Property is in need of some TLC. The place is rundown and sad looking.
Stayed 1 night in Jan 2025

2/10 Terrible

JORDAN

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting hotel. I left after 1 night (was supposed to have 6 in total). I was having no water in the room. As a policy they shut it down between midnight to 6am every night. I was promised a refund but the hotel manager is not responding to Expedia and not answering the phone nor messages Stay away this place is a pure scam!!!!!!
Stayed 5 nights in Jan 2025

2/10 Terrible

Fahad

Liked: Staff & service
Disliked: Cleanliness
We left after our first night there. Couldn’t get our money back for the remainder of our stay.
Stayed 4 nights in Dec 2024

2/10 Terrible

Gil Igal

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
If I could give 0 stars I would. No water between midnight to 6am. As a matter of policy, they simply turn it off. Described to me as a “little inconvenience” by the lady in the reception, who confirmed it’s every night like this. We booked 6 nights with this hotel and left after the first night. The morning after upon checking out I demanded to get a refund for the rest of the nights I was told By another receptionist that it’s just a one time thing, Don’t believe them if they tell you that it’s an issue that resolved, it’s not. I mean at least be honest with me and don’t lie! When I requested the refund they said I need to contact the agent I booked from - which was Expedia, which I did. They claim that the booking was done through “Hotel beds”, website I never heard of and claim they didn’t get any message from Expedia about my refund, thought I have chat screenshots and records of all communications with Expedia and with the hotel. Doesn’t look at all like the photos, very dirty and disappointing. Please, do yourself a favor, stay away!!!!!
Stayed 1 night in Jan 2025

4/10 Poor

Parisa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property needs a TOTAL renovation. It was dirty, with walls full of crack. Not happy at all and won’t come back again!
Stayed 7 nights in Jan 2025

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities