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Hotel Milam, Michelin Key winner

4.0 star property

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Photo gallery for Hotel Milam, Michelin Key winner

Poolside bar
Property video
Premium Room | View from room
Bar (on property)
Snack bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
$415
includes taxes & fees
Mar 17 - Mar 18

Explore the area

View in a map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Place, Holistika Art Walk
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪4 min drive‬
  • Place, Dos Aguas Park
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪42 min drive‬

Room options

View all photos for Grand Room

Grand Room | Premium bedding, soundproofing, iron/ironing board, free WiFi

Grand Room

9.4 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | Premium bedding, soundproofing, iron/ironing board, free WiFi

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1025 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed

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About this property

Hotel Milam, Michelin Key winner

4-star hotel in La Veleta
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a steam room are onsite.
Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include an outdoor pool and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body scrubs. The spa is equipped with a mud bath and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
In addition to a full-service spa, Hotel Milam, Michelin Key winner features an outdoor pool and a steam room. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This Tulum hotel also offers laundry facilities and pool umbrellas. Guests can use the outdoor pool at a partner property.

Hotel Milam, Michelin Key winner has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
MILAM - Onsite fine-dining restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: MXN 650 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Restaurants on site

  • MILAM

Things to do

  • Bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Outdoor pool (guest access)
  • Steam room

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Mud bath
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 812 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children 17 and younger are not allowed at this property; All guests older than 17 are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2000 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 650 per person
  • Pet fee: MXN 812 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this property

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Hotel Milam, Michelin Key winner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 183 out of 209 reviews
Rating 8 - Good. 16 out of 209 reviews
Rating 6 - Okay. 5 out of 209 reviews
Rating 4 - Poor. 3 out of 209 reviews
Rating 2 - Terrible. 2 out of 209 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Nguza

Stayed 3 nights in Dec 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Good staff and very clean
Stayed 3 nights in Nov 2025

8/10 Good

Tarimah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful, clean and aesthetically pleasing.
Stayed 2 nights in Sep 2025

10/10 Excellent

Nadine

Liked: Cleanliness, amenities, property conditions & facilities
the best hotel i've ever stayed at! The room is just something else.
Stayed 1 night in Nov 2025

10/10 Excellent

Jayda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet,safe,Great service
Stayed 4 nights in Oct 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulum itself has a very healing energy/vibe to it but this place takes it to a whole nother level. I mistakenly used to stay at Air bnbs when I traveled to Tulum, that's never happening again. I will be staying here every time.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sizani

great news lace to stay
Stayed 4 nights in Nov 2025

10/10 Excellent

Damaris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Nov 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities
Clean and comfortable. Hot water did not work on the 1st floor but we used the beautiful outdoor shower
Stayed 4 nights in Oct 2025

10/10 Excellent

Jecovia, Oakland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff were extremely helpful and friendly.
Stayed 5 nights in Jul 2025

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and property. Delicious food and very accommodating service
Stayed 4 nights in Oct 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My experience was amazing. The staff, the restaurant and the room were all breathtaking. I’m literally already planning my next trip to come back.
Stayed 3 nights in Oct 2025

10/10 Excellent

Keisha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and the property was beautiful
Stayed 3 nights in Nov 2025

8/10 Good

Jashira

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely polite and friendly. Our retreat was what we expected. The spa staff was very mice and the bar & restaurant was good. Assisting with transportation arrangements was extremely helpful. Just 2 recommendations- We felt like someone came on our premises one night so maybe more lights on the backside & entrance to each retreat. And it was not an issue but maybe let visitors know ahead about the $400 deposit prior to arrival.
Stayed 5 nights in Oct 2025

10/10 Excellent

Hasan, Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 4 nights in Oct 2025

8/10 Good

Onyedikachi

Liked: Cleanliness, property conditions & facilities
The hotel was nice but the price of food was ridiculous
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Brayonna, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice
Stayed 3 nights in Oct 2025

10/10 Excellent

Leroy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 3 nights in Oct 2025

10/10 Excellent

Candece

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything except how pricey drinks and food was.
Stayed 4 nights in Oct 2025

2/10 Terrible

Fauzia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No arrangement for terrible weather and mosquitos. I almost died here because of the bug situation. No indoor restaurants on property which was ridiculous. No phone in room. No TV. Depressing and haunted.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jack

Stayed 3 nights in Oct 2025

10/10 Excellent

Kezyah Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is stunning. very quiet area. perfect for solo travel.
Stayed 4 nights in Oct 2025

10/10 Excellent

Deborah

Stayed 3 nights in Sep 2025

10/10 Excellent

Sebah

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Sep 2025