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Majaro Tulum

3.5 star property

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Photo gallery for Majaro Tulum

Poolside bar
Snack bar
Aerial view
View from room
Living area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Breakfast included
  • Bar
  • Housekeeping
  • Pet friendly
$68
includes taxes & fees
Sep 26 - Sep 27

Explore the area

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Fracc. La Veleta, Lote 21, Manzana 47, Region 15, Tulum, QROO, 77760
  • Tulum Beach
    ‪8 min drive‬
  • Playa Paraiso
    ‪10 min drive‬
  • Tulum Mayan Ruins
    ‪11 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪55 min drive‬

Room options

View all photos for Suite

1 bedroom, premium bedding, down comforters, memory foam beds

Suite

  • 710 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Elite Room

1 bedroom, premium bedding, down comforters, memory foam beds

Elite Room

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, memory foam beds

Deluxe Room

8.0 out of 10
Very good
(1 review)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Pool Suite

1 bedroom, premium bedding, down comforters, memory foam beds

Pool Suite

  • 883 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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Exterior

Naala Tulum

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  • Free WiFi
  • Restaurant
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4.5 out of 5, Wonderful, 616 reviews
Naala Tulum

About this property

Majaro Tulum

3.5-star hotel in La Veleta
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
Majaro Tulum offers 12 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. This Tulum hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages and irons/ironing boards can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include massages.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This Mediterranean hotel also offers an outdoor pool, a rooftop terrace, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite uncovered self parking is complimentary.

Majaro Tulum has designated areas for smoking.

A complimentary on-the-go breakfast is served each morning between 7:30 AM and 11:00 AM.
Tablo - Onsite coffee shop. Guests can enjoy drinks at the bar. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Tablo

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Outdoor pool
  • Scooter/moped rentals

Family friendly

  • In-room crib
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Handrails in stairways
  • No elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 2021
  • Designated smoking areas
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 3:00 PM
Guests must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests are required to download the property's R&P mobile app before check-in

Access methods

Access code, front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 400 per pet, per stay, plus a deposit of MXN 400 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 630 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: MXN 400 per stay
  • Pet fee: MXN 400 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number OMA211029MB8

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Majaro Tulum Hotel
Majaro Tulum Tulum
Majaro Hotel Tulum
Majaro Tulum Hotel Tulum
Majaro Hotel Boutique Tulum

Majaro Tulum Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 56 out of 96 reviews
Rating 8 - Good. 22 out of 96 reviews
Rating 6 - Okay. 7 out of 96 reviews
Rating 4 - Poor. 2 out of 96 reviews
Rating 2 - Terrible. 9 out of 96 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kyra

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We arrived at the place and it smelled strongly of cleaning chemicals. I tried to air it out, however it was not possible. Then my sister started having asthma issues from the smell. I contacted the property that we had to immediately leave and find a new place. The property managers said the owner refused to provide any refund for days cost. I’m not happy at all.
Stayed 2 nights in Jun 2025

8/10 Good

Sim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Fruits were missing in included breakfast, bread was hard. It is on the quieter side of the residential area.
Stayed 1 night in Apr 2025

10/10 Excellent

Brandy Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

2/10 Terrible

FRANCISCA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un lugar pesimo, NO RECOMENDADO

Una pesima experiencia, no hay parqueo, ni vigilancia, ni camaras de seguridad, demasiado ruido, por el restaurante de enfrente, lugar muy inseguro, sucio, piscinas muy sucias, pagamos 2 noches y las perdimos por miedo a q nos pasara algo a nuestra familia. Dejan la llave maestra en una caja vacia de vino, cualquiera puede ingresar a la habitación..... NO LO RECOMIENDO
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Xatanya

Traveled with family
Liked: Cleanliness, amenities
.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice , calm , easy to check in.
Stayed 1 night in Feb 2025

8/10 Good

Saudi, Conyers

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. The staff was very friendly and super helpful. Would def stay again. I was there for 10 days
Stayed 9 nights in Jan 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tulum - January - Zamna

We traveled to Tulum for a weekend trip to stay 2 nights and attend a concert at Zamna. We chose to stay at the Majaro hotel after viewing pictures online and seeing its cutesy and demure ambiance. The hotel did not disappoint. Hotel staff was friendly and professional. They accommodated us when we requested a later check out by 30 minutes. There is also a market and coffee shop across the street for essentials.
Stayed 2 nights in Jan 2025

10/10 Excellent

Denette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

if you want relaxation…this is it.

Amazing boutique hotel! Wonderful & friendly staff (Sabrina and Veronica). The chilaquiles were the best I’ve ever had for breakfast! The only downside I had was within walking distance there is not much as they are still building up around the area. I’d suggest renting a bike or scooter.
the amazing pool that convinced me to go with this hotel.
Stayed 2 nights in Jul 2024

6/10 Okay

SHAZIA

Stayed 5 nights in Apr 2024

8/10 Good

Irina

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Could have been so much better

Majaro hotel has a great design, charming courtyard with a small pretty pool & lovely rooms. The stuff are friendly & doing their best. But the overall lack of management is evident. Nothing is thought-through. Bathrooms are missing bathroom mats. When body soap or shampoo runs out, it’s not refilled. We stayed for 11 nights - bed linen & towels had not been chdmged, not once. There was a kitchen with a long, beautiful island in our room & a double hob - but no kitchen equipment, not even a spoon. Breakfast is included, but it’s terrible, amateurish, the coffee is bad too. Shame that something so well-designed is run in such a hopeless manner.
Stayed 11 nights in Feb 2024

10/10 Excellent

Susana

Stayed 2 nights in Feb 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024

2/10 Terrible

Jesús

Stayed 1 night in Jan 2024

10/10 Excellent

habib

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

2/10 Terrible

Kattina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Latasha

Liked: Staff & service
I like that my room was spacious. I did not like that I paid extra for a private pool but Instead received what looked more like a over sized bathtub for two (or small jacuzzi). I love to swim so when on vacation that is important to me so I was upset that I couldn't swim? Also I did not like that the hotel is surrounded by construction and basically in the middle of nowhere. Lastly I did like the massage that came with my room. The massage was amazing.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 3 nights in Nov 2023

6/10 Okay

Ilona

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
No elevator so no considerations for older persons. Had to pay for an extra room because of that. I had massages included and never got them due to very poor communication with staff . All that and no desire to compensate in other ways. The property is located in an area where there are no modern roads. I was not impressed.
Stayed 3 nights in Oct 2023

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. They were very attentive to our needs
Stayed 4 nights in Sep 2023

10/10 Excellent

Tamissa

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Katherine

Traveled with partner
Disliked: Amenities, property conditions & facilities
Upon arriving to the location first of all I was surprised on how the hotel and area looked I thought there was a mistake. It feels like your in the middle of no where and there's not much close by. You have to either take a taxi which can be expensive or try to figure a way to get around. My first day I had to ask if they can switch my room because it wasn't clean but thankfully they were accommodating, they provided us with another room. There's a bar but not enough selections. There's no tv in the rooms on the lower levels. The hotel is nice, quiet and comfortable but I feel once these issues are addressed it will be a great hotel to stay at.
Stayed 5 nights in Aug 2023