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Maya Tulum by G Hotels

3.5 star property

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Photo gallery for Maya Tulum by G Hotels

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Restaurant
Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Oceanfront Two Double Beds Minipool | View from room
Oceanfront King Bed Minipool | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Spa
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Pool
$190
includes taxes & fees
Oct 12 - Oct 13

Explore the area

View in a map
Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, QROO, 77780
  • Tulum Beach
    ‪1 min walk‬
  • Tulum National Park
    ‪3 min drive‬
  • Tulum Mayan Ruins
    ‪12 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪62 min drive‬

Room options

View all photos for Ocean View King

Ocean View King | 1 bedroom, premium bedding, minibar, in-room safe

Ocean View King

  • 172 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Oceanfront Two Double Beds

Suite Oceanfront Two Double Beds | 1 bedroom, premium bedding, minibar, in-room safe

Suite Oceanfront Two Double Beds

  • 269 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Oceanfront King Bed Minipool

1 bedroom, premium bedding, minibar, in-room safe

Oceanfront King Bed Minipool

7.6 out of 10
Good
(4 reviews)
  • 172 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle View Two Double Beds

Jungle View Two Double Beds | 1 bedroom, premium bedding, minibar, in-room safe

Jungle View Two Double Beds

7.0 out of 10
Good
(2 reviews)
  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Two Double Beds

Ocean View Two Double Beds | 1 bedroom, premium bedding, minibar, in-room safe

Ocean View Two Double Beds

8.0 out of 10
Very good
(1 review)
  • 172 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite King Oceanfront Minipool Jacuzzi

Suite King Oceanfront Minipool Jacuzzi | 1 bedroom, premium bedding, minibar, in-room safe

Suite King Oceanfront Minipool Jacuzzi

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Two Double Beds Minipool

Oceanfront Two Double Beds Minipool | View from room

Oceanfront Two Double Beds Minipool

8.0 out of 10
Very good
(5 reviews)
  • 172 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Jungle View King Bed Minipool

Jungle View King Bed Minipool | 1 bedroom, premium bedding, minibar, in-room safe

Jungle View King Bed Minipool

9.2 out of 10
Wonderful
(5 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Mayan Villa House

Mayan Villa House | 1 bedroom, premium bedding, minibar, in-room safe

Mayan Villa House

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Jungle View Two Double Beds

Suite Jungle View Two Double Beds | 1 bedroom, premium bedding, minibar, in-room safe

Suite Jungle View Two Double Beds

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Oceanfront King Bed

1 bedroom, premium bedding, minibar, in-room safe

Oceanfront King Bed

10.0 out of 10
Exceptional
(1 review)
  • 172 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle View King

Jungle View King | 1 bedroom, premium bedding, minibar, in-room safe

Jungle View King

10.0 out of 10
Exceptional
(4 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

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Exterior

Mía Tulum Beachfront Resort - Ocean View Suites and Beach Club

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  • Parking included
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, 48 reviews
Mía Tulum Beachfront Resort - Ocean View Suites and Beach Club

About this property

Maya Tulum by G Hotels

3.5-star hotel in Zona Hotelera
Spend the day relaxing on the beach or pampering yourself at Maya Tulum by G Hotels's full-service spa.
Maya Tulum by G Hotels offers 51 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Maya Tulum Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Maya Tulum by G Hotels features a full-service spa and an outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink.

Business-related amenities at this 3.5-star property consist of a meeting room and coworking spaces. This beach hotel also offers spa services, a terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in April 2022.

Maya Tulum by G Hotels has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Maya Tulum by G Hotels has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • 1 floor
  • 51 buildings
  • Banquet hall
  • Built in 1986
  • Designated smoking areas (fines apply)
  • Renovated entire property - April 2022
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night, plus a deposit of USD 500 per stay
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Pet deposit: USD 500 per stay
  • Pet fee: USD 50 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 14 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Maya Tulum
Maya Tulum Retreat And Resort
Maya Tulum Retreat Resort
Maya Tulum Retreat Hotel
Maya Tulum Resort Wellness Retreat
Maya Resort Wellness Retreat
Maya Tulum Wellness Retreat
Maya Wellness Retreat
Maya Tulum by G Hotels Hotel
Maya Tulum by G Hotels Tulum
Maya Tulum by G Hotels Hotel Tulum
Maya Tulum Resort Wellness Retreat

Reviews

Maya Tulum by G Hotels Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 190 out of 390 reviews
Rating 8 - Good. 75 out of 390 reviews
Rating 6 - Okay. 44 out of 390 reviews
Rating 4 - Poor. 35 out of 390 reviews
Rating 2 - Terrible. 46 out of 390 reviews

Reviews

8/10 Good

Peter

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice overall. But the best part was the staff, very kind, responsive, and accommodating. Roberto in the restaurant was absolutely awesome. He was welcoming and attentive and even brought the kids a basket of donuts for national donut day. Worth coming back just for staff interactions. The front desk was always helpful and helped us to book transportation, car rental, excursions, seamlessly.
Stayed 3 nights in Jun 2025

6/10 Okay

Isabella

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
My boyfriend and I got the Oceanfront king bed mini pool room. The initial room we got was not what we expected and was nowhere pictured on Expedia or their website. You can tell it was an older room and hadn’t been updated to the standards of their other rooms. We asked to be moved to the room we actually paid for and they moved us no problem. On our last night we did find a cockroach in our bathroom and there was a blood stain on our sheet. Note before booking that the AC isn’t that strong so the only cool area of the room will be the bed. Everywhere else is pretty hot. Other than that the 2nd room we got was super nice and I loved the private outdoor mini pool.
Stayed 4 nights in May 2025

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Melanie

Stayed 1 night in May 2025

6/10 Okay

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Tuve una experiencia mixta durante mi estadía en el Hotel Maya: Lo positivo: • La ubicación es excelente, a un paso de numerosos restaurantes y tiendas del centro. • El personal es muy atento y siempre dispuesto a ayudar con una sonrisa. • El área de la piscina es amplia, limpia y muy agradable para relajarse. Lo negativo: • Al llegar me ofrecieron un servicio de transporte tres veces más caro que el que pude conseguir por mi cuenta. • Existen cargos ocultos (“fees”) que sólo se revelan y cobran al hacer el check-in. • La habitación es muy sencilla: la cama, aunque grande y cómoda, está flanqueada por poca iluminación y el aire acondicionado no enfría lo suficiente. • Me pareció inusual que el café en la habitación no estuviera incluido: cada cápsula de Nespresso costaba casi 100 MXN, cuando en la mayoría de hoteles este servicio es gratuito.
Stayed 2 nights in May 2025

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Great ocean views
Stayed 2 nights in May 2025

10/10 Excellent

Juan Carlos

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
A/c would not cool down. Alot of algae can't swim in beach. The owner needs to pay more attention to how much algae is accumulated. We had to go elsewhere to enjoy the beach and spend more money out of pocket.
Stayed 4 nights in May 2025

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este es un bello resort el servicio y limpieza es excellent. Me gustaria Que le pusieran mas atecion a limpiar la playa ya que estamos en temporada de sargazo y nose ve a nadie haciendo el esfuerzo de mantener la playa limpia.
Stayed 3 nights in May 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room with the jungle view and a private pool and upon checking in we were immediately upgraded to an ocean front room, private swimming pool right outside our front door with lounge chairs and the beach was literally 10 feet away from the fence on the front of our own private yard. It was an amazing experience, the hotel was fantastic, I don’t have one negative thing to say about the entire stay, the staff and everything were amazing. 5 out of 5 stars
Stayed 8 nights in Apr 2025

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and the privacy, peace and serenity.
Stayed 7 nights in Mar 2025

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing.. in love .. would definitely stay here again..
Stayed 4 nights in Apr 2025

6/10 Okay

martha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The service is very poor,not amability at all from the staff,same at the restaurant except the waitress he was very nice,the hotel is very nice but the experience was terrible at first
Stayed 1 night in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice stay

A nice beachside resort. units included outdoor space and a hammock. No efforts were taken to clear the huge volume of sargassum which detracted from the beach. Taco restaurant was good. Included breakfast was minimalist, but menu items were generous and well made. Front desk staff was helpful. The crowd was generally younger (20-30s) with a few families. A pleasant getaway!
Stayed 4 nights in Apr 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

FENOMENALES

El lugar está 10/10 , y la vista a sus playas esta fenomenal, y las habitaciones agusto modernas y con mini pools
Stayed 1 night in Apr 2025

10/10 Excellent

Tatu, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Esteban

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente a excepción del beach club, los meseros no sirven para nada y no tienen ganas de atender. Me tuve que ir a otro lugar por el pésimo servicio, nunca llegó nada de lo que les pedí.
Stayed 1 night in Apr 2025

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love this place. Your own cottage on the beach with a price little pool. The staff try their hardest. The poop is beautiful as is the beach club. The beach 🏖️ is spectacular. The best thing about the area is the peace and not bust. Unfortunately they have opened up the resort to a taco stand and little bar with a band stand. This is a huge mistake. The public now access the beach via the route to the taco stand. The number of people on the beach is too much due to the public access. Also the bandstand is right next to the best accommodate and creats way to much noise. I hope they close the taco stand and add a nice Mexican restaurant. This would close off the public access and the resort would go back to being peaceful For Canadians this is an incredible resort. Much better than Florida. Having your own little house right on the beach is a dream. The sawgrass is not as big of an issue as reported. If you need customer service by phone prior to arrival good luck The posted numbers do not work or go to the booking agent. Love this place and will return.
Stayed 5 nights in Apr 2025

2/10 Terrible

Eric, San Diego

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Salty water, rude staff, room not as advertised.
Stayed 5 nights in Apr 2025

4/10 Poor

Silvana

Liked: Property conditions & facilities
Disliked: Staff & service
Property is good, ocean view room is amazing but stuff at the beach club is inattentive, do not speak English, only feel people by the pool and restaurant and still you have to get up and ask for the check. They do not understand English. I asked for a simple glass and ice and they did not understand. Receptionists the only great one was Fernando, friendly and attentive, with great customer service.
Stayed 4 nights in Apr 2025

8/10 Good

Rudolfo Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

OSCAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is rustic but charming. Tulum is very expensive to stay and to dine. But the Maya hotel offers some of the most affordable dining options within the property. It’s not very close to the more busy area of Tulum and that’s what I wanted. However, taxis are a rip off, so if you don’t have your own transportation it is a bit far and the roads and side walks of awful. But the hotel is very cool.
Stayed 4 nights in Mar 2025

6/10 Okay

Steve

Traveled with partner
Disliked: Property conditions & facilities
Wasted the first day of my honeymoon being transferred from room to room and our safe, fan and door locks were broken
Stayed 3 nights in Feb 2025

10/10 Excellent

Limairi

Stayed 5 nights in Mar 2025

2/10 Terrible

anastassija

Traveled with group
Unfortunately, the service was really bad
Stayed 2 nights in Mar 2025

10/10 Excellent

Jesse

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025