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Mayan House Tulum - Family Apartments

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mayan House Tulum - Family Apartments

Front of property - evening/night
Outdoor pool, pool umbrellas, sun loungers
Interior
Family Apartment, 2 Bedrooms | 1 bedroom, premium bedding, individually decorated
Family Apartment, 2 Bedrooms | Terrace/patio

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Washer
  • Pool
  • Air conditioning
  • Kitchen
  • Parking included

Explore the area

Map
Calle Chan Caah Lote 1 Manzana 18 Ejido, Tulum, QROO, 77780
  • Hospital de Tulum
    11 min walk
  • Dos Aguas Park
    17 min walk
  • Temple of Doom
    4 min drive
  • Tulum, Quintana Roo (TUY)
    6 min drive

Room options

View all photos for Family Apartment, 2 Bedrooms

Family Apartment, 2 Bedrooms | 1 bedroom, premium bedding, individually decorated

Family Apartment, 2 Bedrooms

  • 861 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Apartment, 3 Bedrooms

Family Apartment, 3 Bedrooms | 1 bedroom, premium bedding, individually decorated

Family Apartment, 3 Bedrooms

  • 1076 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms | 1 bedroom, premium bedding, individually decorated

Standard Apartment, 2 Bedrooms

  • 861 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Mayan House Tulum - Family Apartments

3.5-star apartment in Tulum City Center
This apartment building features an outdoor pool, free use of bicycles, and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a garden. Each apartment boasts a private spa tub and a jetted tub, while also offering a kitchenette and a plasma TV with satellite channels. Guests can appreciate conveniences like a washing machine and a sitting area, and other amenities include free WiFi and a refrigerator. Housekeeping is available once per stay.
Mayan House Tulum - Family Apartments offers 15 accommodations with private spa tubs and coffee/tea makers. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. Accommodations at this 3.5-star apartment have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs.

Guests can surf the web using the complimentary wireless Internet access. 32-inch plasma televisions come with satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided once per stay.

Recreational amenities at the apartment include an outdoor pool and complimentary bicycles.
Mayan House Tulum - Family Apartments features an outdoor pool and complimentary bicycles. Wireless Internet access is complimentary. This Tulum apartment also offers a terrace, a garden, and concierge services. Onsite self parking is complimentary.

Mayan House Tulum - Family Apartments has designated areas for smoking.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Private spa tub

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Free crib

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 32-inch plasma TV with satellite channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry facilities
  • Washing machine

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Housekeeping (once per stay)
  • Iron/ironing board
  • Luggage storage

Location highlights

  • In the city center

Things to do

  • Free bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 15 units
  • 3 floors
  • Built in 2015
  • Free bicycle rentals
  • Garden
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

This property does not have elevators

Property is also known as

Mayan House Tulum Apartment
Mayan House Apartment
Mayan House
Mayan House Tulum Family Apartments Apartment
Mayan House Family Apartments Apartment
Mayan House Tulum Family Apartments
Mayan House Family Apartments
Mayan House Tulum
Mayan House Tulum - Family Apartments Tulum
Mayan House Tulum - Family Apartments Apartment
Mayan House Tulum - Family Apartments Apartment Tulum

Mayan House Tulum - Family Apartments Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 12 out of 32 reviews" "
Rating 8 - Good. 16 out of 32 reviews" "
Rating 6 - Okay. 2 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Great place! Very clean, good service from mgmt. and beautiful pool. We felt very safe due to high wall around the complex and security on premises at night. We’d stay there again!

8/10 Good

gulce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly Appartments
Arrived to the apartment building (before 7pm), if later you'll have to alert the management. They have a full time security guard but he's not the check-in personal. The facilities were super clean and well maintained. We were lacking couple of towels which were provided by the personnel promptly. if you're on the lower floor and if there are families with small children as guests you might be woken up quite early by their pool time. To be noted, the beach is not within a walkable distance, you'll need to take your car or find a taxi (front desk is super nice to call for you if needed).
Stayed 4 nights in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good Facility, Not Nice Management
The facility itself is great. But I don't know if I return or recommend this place to other people. It has a great pool, HUGE apartment, however, our check-in experience was horrible. We got there around 5 which is not too early or too late. The person showed up a few times after we rang the bell. He was on the phone pretty much all the time while we tried to check-in. Not just that, he said the exchange rate is $1 to 20 pesos which is unheard of. Most of other touristy hotels and restaurants in the same day were using the exchange rate of 1:17. We almost left feeling it's very dishonest but since we would be changed for the last minute cancellation anyway, we decided to stay. At the time of booking I was quoted $78.54 (with taxes and fees) but upon our return I noticed that I was charged $86.30. It is only less than $8 difference, but it left us a bad taste. All other hotels during our trip (most are booked through hotels.com) were using 1:17 exchange rate. As for the apartment, everything worked well, but light sleepers, be aware. There is no blackout curtains. In fact, all the curtains were too short and too narrow, not preventing any outside light. And the common area (and the back of the apartments) lights were on all night. Also, this a condo/apartment, so there is no amenities like shampoo, and the place is not very convenient if you don't have a car.
Stayed 1 night in Aug 2017

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
New and clean.Poor service and communicatio
Though I speak Spanish, no English was available and should be considered if one does not speak Spanish. The place was not ready when we arrived late and they have no ability to accept credit cards and expect cash. There was no notification of this until our late arrival and it became a significant inconvenience due to the hour and cash on hand at the time. Overall a great value for a three bedroom apartment.
Stayed 1 night in Aug 2017

8/10 Good

Yanina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Besides the fact that we showered with cold water it was ok
Stayed 3 nights in Aug 2017

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We really enjoyed our stay at mayan house, about a 5 minute walk to the main area as its on a side street but we always felt safe walking. The lady in charge didn't speak much English but it didn't seem to matter much. Extremely clean and large areas to live in, and the pool was great after a day exploring.
Stayed 5 nights in May 2017

8/10 Good

Sebastien, Paris (France) & USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from beach, ideal for family with car
Not exactly where spotted on google maps, slightly more at the north (150m approx.) these appartments are modern, nicely furnished, no room cleaning, no breakfast, but nice kitchen, dining room, and washing machine: ideal for long stays. Nice swimming pool, very clean. the hotel lacks of charm, but is very practical. the killing factor for us was chlorine saturated water in the bath: without speaking of cleaning your teeths, a shower with water with so much chlorine was painful for the eyes and the smell. might be temporary though
Stayed 2 nights in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!
Too many problems to name but let's begin with NO others guests at the place. Power went out and the water stopped running. Ruined my sons trip.

10/10 Excellent

VM, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation, Great location, Great stay!
We stayed here for 14 nights in April 2017. Mayan House is a small complex of 3 x blocks of 6 apartments set around a great outdoor swimming pool. During the day the reception is open, it is closed at night however there is an onsite security man who is around to help if you have any problems. The hotel is very secure with a main gate that you are provided a key for. There is plenty of parking if you have a car. The location is fab. Mayan House is on the opposite side of town to the beach, however this isn't a problem because if you are near the beach you are further from the town and vice versa. We found it was easy to walk to town for meals in the evenings (depending where you eat it can take as little as 5 minutes), and then walk / cycle / taxi to the beach during the day. Tulum is quite spread out in general so everyone gets around by walking, bike or taxi. To get to the furthest end of the beach strip you shouldn't pay any more than 150 pesos for a taxi, however you can sometimes get this for less. It seems to depend on the time of day. There is a supermarket (Chedraui) on the other side of town if you want to stock up for self catering. The apartment kitchens have the basics in terms of equipment, so you would struggle to cook big family meals, but there is enough to get by. Apartments 1-6 are on the quietest side. They DO NOT accept credit/debit cards - we were advised once we had checked in that we had to pay in cash in local currency so be aware of this.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great place. The caretaker Rosario was VERY nice. Would definitely return

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mayan House Tulum Review 2017
The place is new and clean. We got 2 bedrooms and a large space living room with kitchen. The pool was a real nice touch. Internet speed was a drag. We had a hard time finding this place. No street name. Bikes were available for use. Taxi cabs are available just a few steps out of the place. A couple of stores nearby if you need water or supplies. I would suggest the owner to put a sign on the main street to guide guests. Overall the staff are really helpful. Only one of them speaks good english. This place is great for large group of people atleast 4. Lastly its pricey compared to other places.

8/10 Good

Bob, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The caretakers of this hotel were very attentive.
On one afternoon after returning from town the hotel staff took us to the coconut trees growing on the property and spent some time chopping us (and a number of other guests) down a whole lot of coconuts, then preparing them for us to drink. Very educational. Very pleasant family was running the place.

8/10 Good

Brian

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not as described
After getting correct room , shown three different rooms but not one booked , beware no washing machine in rooms - no penthouses on site - beds like concert slab , pool was good only couple English TV stations - walls very thin hear everything from room above during night , noising staircase outside doors slamming , rooster next door goes all night not at sun rise - Wouldn't pay anymore then $100 a night for three bedroom

8/10 Good

BEcky, WI

Liked: Staff & service, property conditions & facilities, room comfort
Walking distance to downtown Tulum.
Added another night with ease. Relaxing pool, quiet stay. Area outside of hotel not welcoming- poor roads leading to it and razor wire on the walls. That was off-putting, but the inside was very nice.

10/10 Excellent

Lynn, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was extremely spacious. The a/c worked exceptionally well. Sometimes the hot water tank needed to be lit (by the manager) and it produced great hot showers. Very quiet for sleeping. The pool is wonderful and was really refreshing in the Tulum heat. This hotel is at the edge of town slightly beyond where the collectivos start so we walked a short distance to board collectivos which were $20 pesos going any where in town. ADO station is walkable 10 min. Great fruit stores close by. Great restaurant Don Diego 1 minute walk from Mayan House. Also try Burrito Love 5 min walk - exceptional coffee and incredible burritos. We also cooked in our unit and all the appliances were very easy to operate.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New fancy hotel
Place was fancier than we needed. Could sleep 4-6 people more like a large apartment. We were supposed to get the Penthouse but got a ground level instead.....no big deal it looks like the units are all the same. The hot tub was no good they put a small hot water tank in and it runs out of water when only one third full. There was no washing machine as advertised in our unit. The place is almost new and is spotless the staff keep everything very clean.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think Air BNB on the Other Side of the Tracks
This property is better expressed as an air bnb rather than a hotel. It's more like a condo that can be rented out. It is very very spacious. It is quiet, clean, and overall nice. The pool is great. While it has two bedrooms it could easily sleep more on an air mattress. Funny side note, there is one mirror in the entire place. None in ether bathroom. The gentleman at the gate is super helpful and kind. Came in handy for getting cabs. Really nice. The wifi is slower than cellular and not to be considered for anything more than SMS. Forget uploading photos to Facebook or Instagram. If you are a techie, it will be down right painful. However in all fairness, we found this to be the case for most of town. The location is not in walking distance to the beach. It is about a 8 - 10 minute cab ride to the beach. It's easy to get to the beach but not walkable. We found ourselves taking several cabs a day. Overall, I'd say the biggest thing is Tulum is really about the quaint beach-hippie ("burner") type experience. This location isn't it. You can still get to the beach. You can still experience the tours and such. It's easy to get to the main town strip. We spent more time off the beach strip. For the money, it is a good value but just a stones throw outside of the true Tulum beach experience. However, it's not the Tulum romanticized in many of the photos.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient for a family stay
Stayed for 2 nights in a 3 bedroom apartment. Globally nice flat but some points missing (no mirror in the bathrooms, bathroom doors do not lock, not well aerated and condensation if one does not open windows. The condo is well kept and new with a nice swimming pool but quite a distance from the main street with shops (and the road is in poor condition)

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
God stor lejlighed
Dejlig stor lejlighed. God pool. Lidt gå afstand til byen, men helt ok.
Stayed 1 night in Feb 2018

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejlig stor lejlighed med pool
Super fint værelse. Stort 100 kvm lejlighed med 2 badeværelser og køkken. Dejlig stor altan med udsigt til stor pool. Det er ikke så meget i området, men 12 min gåtur så er du i byen.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Internet was not working and the place is very far from the beaches
Stayed 6 nights in Jan 2018

8/10 Good

JUAN A

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

irazema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo esta muy bonito y muy buen servicio, aparte super tranquilo
Stayed 6 nights in Aug 2017

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017