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Motto by Hilton Tulum

Property class: 4.5

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Photo gallery for Motto by Hilton Tulum

A resort pool area with sun loungers and umbrellas, surrounded by palm trees.
Property video
A resort with multiple lounge areas, palm trees, and a building with a bar in the background.
A modern kitchen with a bar area, large windows, and a view of greenery outside.
A modern hotel with a grid-like facade and illuminated windows.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
The current price is $98
includes taxes & fees
Nov 22 - Nov 23

Explore the area

View in a map
Avenida Coba Sur entre Calle S/N, Manzana 006 Lote 001 Colonia Centro, Tulum, QROO, 77760
  • Place, Hunab Lifestyle Center
    ‪1 min walk‬
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Dos Aguas Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪66 min drive‬

Room options

View all photos for Room, 1 Queen Bed

A bathroom with a wooden slat partition, a mirror, a sink, and a shelf with towels and toiletries.

Room, 1 Queen Bed

8.8 out of 10
Excellent
(12 reviews)
  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower

A modern bathroom with a built-in shower, a vanity with a mirror, and a towel rack.

1 Queen, Mobility/Hearing Accessible 3X3 Shower

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Flex Room with 1 Queen Wall Bed

A modern interior with a wooden ceiling, a built-in sofa, a small table, a trash bin, and a television mounted on the wall.

Flex Room with 1 Queen Wall Bed

  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen bed Rooftop Level

Room

1 Queen bed Rooftop Level

8.8 out of 10
Excellent
(8 reviews)
  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Flex Room, 1 Queen Wall Bed, Rooftop Level

A modern interior with a wooden ceiling, a built-in sofa, a small table, a trash bin, and a television mounted on the wall.

Flex Room, 1 Queen Wall Bed, Rooftop Level

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

A modern bathroom with a built-in shower, a vanity with a mirror, and a towel rack.

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

  • Garden view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin bed over 1 Queen bed

Room

Bunk beds - 1 Twin bed over 1 Queen bed

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Bunk beds - 1 Twin over 1 Queen, Rooftop Level

Room

Bunk beds - 1 Twin over 1 Queen, Rooftop Level

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Junior Suite (1 Queen bed)

Room

Junior Suite (1 Queen bed)

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

Room

Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Queen Bed

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About this property

Motto by Hilton Tulum

4.5-star Tulum hotel, connected to a shopping center in Zama
Along with 4 restaurants, this smoke-free hotel has 2 outdoor pools and 3 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, 2 coffee shops/cafes, and a snack bar/deli are onsite.
Motto by Hilton Tulum offers 115 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, body treatments, and manicures and pedicures.
Motto by Hilton Tulum features 2 outdoor swimming pools and a fitness center. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of 2 meeting rooms and coworking spaces. This luxury hotel also offers a rooftop terrace, spa services, and tour/ticket assistance. Guests can use the outdoor pool at a partner property. Onsite covered self parking is complimentary.

Motto by Hilton Tulum is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Children aged 5 and younger eat free breakfast.
Bistro Coba - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Hunab Rooftop - This poolside rooftop bar specializes in American cuisine and serves lunch and dinner. Open daily.
Alma Verde - This family restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Jungle Bar - Onsite bar. Happy hour is offered. Open daily.
Campanella - This coffee shop serves breakfast, brunch, lunch, and dinner. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered, secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: USD 10 to 15 for adults and USD 10 to 15 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 4 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Alma Verde
  • Bistro Coba
  • Campanella
  • Hunab Rooftop
  • Jungle Bar

Things to do

  • 2 outdoor pools
  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Fitness classes
  • Gym
  • Outdoor pool (guest access)
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Null
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2022
  • Communal living room
  • Local artist showcase
  • Smoking not allowed
  • Some LED lighting used
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 55 per pet, per day, plus a deposit of USD 300 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 23.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10 to 15 for adults, and USD 10 to 15 for children
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 55 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Motto By Tulum Mexico
Motto by Hilton Tulum Hotel
Motto by Hilton Tulum Tulum
Motto by Hilton Tulum Hotel Tulum

Motto by Hilton Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 237 out of 396 reviews
Rating 8 - Good. 86 out of 396 reviews
Rating 6 - Okay. 31 out of 396 reviews
Rating 4 - Poor. 20 out of 396 reviews
Rating 2 - Terrible. 22 out of 396 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff were amazing
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. A little outside downtown tulum
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff was very welcoming.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my stay ❤️
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this stay. The hotel feels fresh, youthful, and vibrant. The rooms are compact but super smart and clean, with great tech. The rooftop pool area is stunning and a fantastic place to unwind. Staff were incredibly welcoming and helpful throughout. An absolute gem of a hotel if you appreciate smart design and a great atmosphere!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and everything was excellent
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great service and staff. Pool area was amazing. Lots of nice restaurants in the neighborhood and easy to go everywhere with the bikes.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel to stay in Tulum City! Wonderful staff! Amazing atmosphere! Safe environment!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in perfect location if you want to experience the beach and the town. As we found out if you stayed in the beach zone we don't think we would have been able to enjoy the town and all the great restaurants as much. The gym and the swimming pools were really nice as well.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The photos were exactly like the property, conveniently located too!
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay!
Stayed 3 nights in Feb 2025
Verified review

6/10 Okay

good stay
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Nice location
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel , modern esthetics super clean and centrally located , had everything that you could need . Bike rental , close to restaurants and supermarkets. Friendly staff
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Amazing stay. Perfectly relaxing which is what we wanted
Stayed 8 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Second stay here and will return. I love the location, cleanliness, walkability, rooftop pool, staff, and bikes. complimentary
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness
Great location
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the price I paid
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is fantastic.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and nice hotel 💙
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Yes excellent
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, had all that I needed. Staff was friendly and helpful
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great
Stayed 4 nights in Feb 2026