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Motto by Hilton Tulum

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Photo gallery for Motto by Hilton Tulum

2 outdoor pools, free cabanas, pool umbrellas
Property video
Front of property - evening/night
Premium bedding, in-room safe, individually decorated
4 restaurants; breakfast, lunch, dinner, and brunch served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
The current price is $104
includes taxes & fees
Jun 16 - Jun 17

Explore the area

View in a map
Avenida Coba Sur entre Calle S/N, Manzana 006 Lote 001 Colonia Centro, Tulum, QROO, 77760
  • Place, Hunab Lifestyle Center
    ‪1 min walk‬
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Tulum National Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪66 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, individually decorated

Room, 1 Queen Bed

8.8 out of 10
Excellent
(12 reviews)
  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower

Premium bedding, in-room safe, individually decorated

1 Queen, Mobility/Hearing Accessible 3X3 Shower

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Flex Room with 1 Queen Wall Bed

Premium bedding, in-room safe, individually decorated

Flex Room with 1 Queen Wall Bed

  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for 1 Queen bed Rooftop Level

Premium bedding, in-room safe, individually decorated

1 Queen bed Rooftop Level

8.8 out of 10
Excellent
(8 reviews)
  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Flex Room, 1 Queen Wall Bed, Rooftop Level

Premium bedding, in-room safe, individually decorated

Flex Room, 1 Queen Wall Bed, Rooftop Level

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW | Premium bedding, in-room safe, individually decorated

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

  • Garden view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Bunk beds - 1 Twin bed over 1 Queen bed

Premium bedding, in-room safe, individually decorated

Bunk beds - 1 Twin bed over 1 Queen bed

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed
  • Free WiFi

View all photos for Bunk beds - 1 Twin over 1 Queen, Rooftop Level

Garden view

Bunk beds - 1 Twin over 1 Queen, Rooftop Level

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 162 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite (1 Queen bed)

55-inch flat-screen TV with cable channels

Junior Suite (1 Queen bed)

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

Premium bedding, in-room safe, individually decorated

Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Queen Bed
  • Free WiFi

View all photos for Accessible Queen Room Rooftop Level

Premium bedding, in-room safe, individually decorated

Accessible Queen Room Rooftop Level

  • Sleeps 2
  • Free WiFi

Queen Room

  • Sleeps 2
  • Free WiFi

1 Queen Bed Roof Top Level

  • Sleeps 2
  • Free WiFi

1 Queen Room-Mobility And Hearing Accessible With 3x3 Shower

  • Sleeps 2
  • Free WiFi

Flex Room 1 Queen Wall Bed Roof Top Level

  • Sleeps 2
  • Free WiFi

Flex Room With 1 Queen Wall Bed

  • Sleeps 2
  • Free WiFi

Junior Queen Suite

  • Sleeps 3
  • Free WiFi

2 Room Family Suite-2 Queen Beds 1 Twin Bed

  • Sleeps 4
  • Free WiFi

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About this property

Motto by Hilton Tulum

4.5-star Tulum hotel, connected to a shopping center in Zama
Along with 4 restaurants, this smoke-free hotel has 2 outdoor pools and 3 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, 2 coffee shops/cafes, and a snack bar/deli are onsite.
Motto by Hilton Tulum offers 115 air-conditioned accommodations with laptop-compatible safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, body treatments, and manicures and pedicures.
Motto by Hilton Tulum features 2 outdoor swimming pools, a fitness center, and complimentary bicycles. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers a rooftop terrace, spa services, and tour/ticket assistance. Guests can use the outdoor pool at a partner property. Onsite covered self parking is complimentary.

Motto by Hilton Tulum is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Children aged 5 and younger eat free breakfast.
Bistro Coba - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Hunab Rooftop - This poolside rooftop bar specializes in American cuisine and serves lunch and dinner. Open daily.
Alma Verde - This family restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Jungle Bar - Onsite bar. Happy hour is offered. Open daily.
Campanella - This coffee shop serves breakfast, brunch, lunch, and dinner. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 20 to 30 for adults and USD 20 to 30 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 4 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Alma Verde
  • Bistro Coba
  • Campanella
  • Hunab Rooftop
  • Jungle Bar

Things to do

  • 2 outdoor pools
  • Art gallery
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Gym
  • Outdoor pool (guest access)
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2022
  • Communal living room
  • Local artist showcase
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 55 per pet, per day, plus a deposit of USD 300 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 23.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults, and USD 20 to 30 for children
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 55 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Motto By Tulum Mexico
Motto by Hilton Tulum Hotel
Motto by Hilton Tulum Tulum
Motto by Hilton Tulum Hotel Tulum

Motto by Hilton Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 227 out of 379 reviews
Rating 8 - Good. 81 out of 379 reviews
Rating 6 - Okay. 31 out of 379 reviews
Rating 4 - Poor. 20 out of 379 reviews
Rating 2 - Terrible. 20 out of 379 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jasmin

Stayed 4 nights in Feb 2026

4/10 Poor

Dana

Traveled with partner
Disliked: Cleanliness, amenities
We only stayed 1/3 night stay. The room was super small. Site advertised airport to hotel shuttle which doesn’t exist anymore. Staff was dismissive. It’s very noisy in evening with the lively music from the street. Bar and restaurant staff are very good as is the cleaning staff. Just was not as advertised and we felt cheated so went elsewhere. Don’t go keep your money. They kept ours so you should keep yours!
Stayed 3 nights in Feb 2026

10/10 Excellent

Danny

Stayed 3 nights in Feb 2026

10/10 Excellent

Marian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spotless room. Gym is fantastic! Offers for credit dollars are good. Shower and bathroom toiletries are very good! The only suggestion we have is to m put a small dresser or shelves in the room for our clothes.
Stayed 7 nights in Jan 2026

8/10 Good

Kudzai

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2026

10/10 Excellent

Kudzai

Liked: Cleanliness, amenities, property conditions & facilities
Yes excellent
Stayed 4 nights in Jan 2026

10/10 Excellent

Daniel

Stayed 4 nights in Jan 2026

10/10 Excellent

Sandro

Stayed 5 nights in Jan 2026

10/10 Excellent

holly

Stayed 2 nights in Jan 2026

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel itself is lovely. Spotless, modern, beautifully decorated. Be prepared to pay a significant tax upon arrival ($20 USD per night) and to have a fairly small room. The WiFi is also very, very shaky in the room and on the rooftop. The food is fairly good, we really enjoyed the breakfasts which were included in our package and felt nicer than the average hotel buffet. It did feel a bit cheap that they wouldn’t include a cappuccino or latte etc as the coffee with breakfast, they only allow a Americano which was quite poor. Given how good Mexican coffee can be that was disappointing! The staff were friendly and helpful. We had a faulty air con situation in our room so it was freezing for the first couple of nights and they tried to adjust it for us. In the end we worked it out ourselves but they did send several people up to help. Worth noting that when we arrived they put us in a room with a view of a brick wall and incredibly loud construction sounds coming from the room above - they soon moved us which we appreciated. Also be warned that while advertisements say you will get a rental bike included in your room that is only for one of you (if you’re a couple like us) which in all honesty feels really cheap. You have to pay for a second bike rental. One per two people is… a bit weird. There is an excellent Gelato place just opposite the hotel and some good local eateries a short distance away. The pool at the hotel is also lovely.
Stayed 7 nights in Jan 2026

10/10 Excellent

Lennea

Liked: Cleanliness, amenities, property conditions & facilities
Price was right! Breakfast included was delicious restaurant style breakfast not your typical breakfast buffet
Stayed 3 nights in Jan 2026

6/10 Okay

Emily

Liked: Amenities, property conditions & facilities
The room was in good condition but the service I experienced could use improvement. I asked for a robe and slippers and was told they don’t know what that is. The staff at the rooftop bar were also very friendly one moment and then didn’t recognize me later in the day and treated me like I wasn’t a guest.
Stayed 7 nights in Jan 2026

10/10 Excellent

Cathy

Stayed 1 night in Jan 2026

10/10 Excellent

karmei, Pacific Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best layout for an active trip, the top floor rooms have access to pool bar and awesome gym . Rooms near to the doors are abit noisy from the bar there sometimes so get rooms slightly further away but on the top floor .
Stayed 2 nights in Dec 2025

10/10 Excellent

Alex

Stayed 2 nights in Jan 2026

8/10 Good

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Laundry service was broken. A/C was broken on the last 2 days. Rooms needed a lot of small repairs. Elevators and key cards worked MOST of the time. Beach Club (Bagatelle) was a scam and didn’t honor our Free entry nor $0 minimum spend. Rooms are very small but functional. Rooftop pool and gym saved the trip experience along with the service from Marco & Israel at the rooftop restaurant (operates separately from the Hilton Motto) overall worth ~ $100 usd/per night, but not more…
Stayed 7 nights in Jan 2026

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

10/10 Excellent

Jonathon

Stayed 4 nights in Jan 2026

4/10 Poor

Mario

Liked: Staff & service, amenities
Room to little
Stayed 1 night in Jan 2026

10/10 Excellent

Frank

Stayed 3 nights in Jan 2026

6/10 Okay

Mario

Stayed 2 nights in Jan 2026

6/10 Okay

Anirudh

good stay
Stayed 2 nights in Dec 2025

6/10 Okay

Luis

Liked: Cleanliness, amenities
Disliked: Staff & service
The person in the lobby was clearly new with no idea of the processes, making them longer than usual. Also they never answered the phone when I tried to call the front desk
Stayed 1 night in Jan 2026

8/10 Good

Ross

Liked: Cleanliness, amenities, property conditions & facilities
Great value. Close enough to the town but a tad far to walk or bike to the beach clubs. Plan on renting a cycle or car if you want to go to the beach daily. Good vibe at the hotel and in the area. Will definitely come back.
Stayed 3 nights in Dec 2025

4/10 Poor

Wing Yi Kelly

Liked: Amenities
Disliked: Cleanliness, staff & service
The shampoo bottle was almost empty on arrival and wasn’t refilled even after requesting it, requiring two follow-ups. The fridge still contained leftover food from previous guests. The sink had an unpleasant smell.The hot water never got properly hot, even when turned fully up. The room was quite small, and the towels were not crisp or fresh/white-looking. Customer service was particularly disappointing. Reception felt disorganised and not very customer-centric, with emails full of typos and staff asking for details that had already been provided the day before. I was given a Wi-Fi password on a typed note, but it was completely incorrect and different from the actual password. There were no umbrellas available, no partnerships with tour providers, and the location itself wasn’t especially convenient. That said, there were a few positives. The lobby and pool areas are attractive, and the gym is well equipped.
Stayed 4 nights in Dec 2025