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NAJ TULUM

4.5 star property

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Exterior
Deluxe Suite | Egyptian cotton sheets, premium bedding, down comforters
Deluxe Room | Egyptian cotton sheets, premium bedding, down comforters
Deluxe Suite | Living area | 53-inch Smart TV with digital channels, TV, computer monitors
Deluxe Suite | Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Air conditioning
  • Kitchen
  • Housekeeping
  • Outdoor Space
  • 24/7 front desk

Explore the area

Map
CTO YAAX, Aldea Zama Manzana 3 Lote 3, TLM Fracc Mayazama, Tulum, QROO, 77760
  • Tulum Beach
    ‪10 min drive‬
  • Tulum Mayan Ruins
    ‪11 min drive‬
  • Playa Paraiso
    ‪14 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪48 min drive‬

Room options

View all photos for Deluxe Apartment

Deluxe Apartment | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Luxury Penthouse

Luxury Penthouse | Egyptian cotton sheets, premium bedding, down comforters

Luxury Penthouse

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Family Apartment

Family Apartment | Egyptian cotton sheets, premium bedding, down comforters

Family Apartment

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Suite

Deluxe Suite | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Room

Balcony view

Deluxe Room

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 2 Large Twin Beds

Similar properties

Exterior

Naala Tulum

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (507)
The price is $162
per night
$201 total
includes taxes & fees
Apr 8 - Apr 9
Naala Tulum

About this property

NAJ TULUM

4.5-star aparthotel in Zama
An outdoor pool, a rooftop terrace, and concierge services are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. Each apartment features a kitchen with a refrigerator and a stovetop, plus free WiFi and a Smart TV with digital channels. Comforts include a Select Comfort bed and Egyptian cotton sheets, and guests will also find conveniences like a dining area and a sitting area.
NAJ TULUM offers 14 air-conditioned accommodations with laptop-compatible safes and espresso makers. These individually decorated and furnished accommodations have separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. 53-inch Smart televisions come with digital channels. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include computer monitors and printers. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

NAJ TULUM features an outdoor pool, a rooftop terrace, and a garden. Wireless Internet access is complimentary. This luxury aparthotel also offers a picnic area, concierge services, and laundry facilities. Complimentary self parking is available on site.

NAJ TULUM is a smoke-free property.

Languages

English, French, Spanish

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Kitchen

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Mixer
  • Paper towels
  • Stovetop
  • Toaster

Dining

  • Champagne service

Bedrooms

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 53-inch smart TV with digital channels

Outdoor areas

  • Fully-fenced
  • Garden
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Laundry facilities

Work spaces

  • Computer monitor
  • Printer

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Guidebooks
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Proposal/romance packages
  • Restaurant dining guides
  • Safe at front desk

Location highlights

  • Near the ocean

Things to do

  • Bicycle rentals
  • Scooter/moped rentals
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 14 units
  • Bicycle rentals
  • Cleaning products are eco-friendly
  • Connecting units available
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 15
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 15
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 15 (subject to availability)
  • Late check-out fee: USD 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards, and outdoor lighting

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

NAJ TULUM Tulum
NAJ TULUM Aparthotel
NAJ TULUM Aparthotel Tulum

NAJ TULUM Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 49 out of 65 reviews
Rating 8 - Good. 13 out of 65 reviews
Rating 6 - Okay. 2 out of 65 reviews
Rating 4 - Poor. 0 out of 65 reviews
Rating 2 - Terrible. 1 out of 65 reviews

9.6/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a nice quiet part of Tulum yet walkable i’m close to lots of stuff. The hotel staff was really communicative through ‎WhatsApps and was very accommodating. Our room was lovely very quiet nice balcony very decent kitchen. Would come back.
Stayed 2 nights in Dec 2024

8/10 Good

Terrian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 6 nights in Dec 2024

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My recent stay at the Naj exceeded my expectations in all ways. The penthouse suite is comfortable and spacious; the full kitchen was a very nice amenity for a longer stay and we used the room’s personal pool every single morning when we got up and evening night cap before bed. There is great coffee and breakfast walkable from the hotel, as well as an American-style convenience store with some fresh fruit options. The beach is not walkable but cheap cabs are available and the Naj has bikes, but we did not use them. Our stay was extraordinary and the hotel manager Braulio, ensured a flawless stay. Our stay at the Naj made our Tulum vacation unforgettable.
Stayed 7 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, room comfort
Lazy days in a jungle maze
Very unique hotel. A lot of thought went into the design of the rooms. Braulio our host was superb. He is a wealth of information and a font of energy. Location is a bit out of the way from the 'town center' but still walkable. Night time walks can be challenging because the area is not well lit and the design of this particular area is like a maze. Still, it is very flat and very safe and quiet. Would definitely stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

jose

Liked: Cleanliness, amenities
One of the best places I’ve stayed at very relaxing and safe
Stayed 2 nights in Nov 2024

8/10 Good

Eva

Liked: Cleanliness, property conditions & facilities
Had a nice stay. Rooms and beds are comfy. Only thing is we asked for an upgrade and we were told it would be too expensive. Probably our one night stay wasn’t worth the upgrade for them but we were willing to do it if we were given the choice. Their loss.
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the whole entire hotel experience! Very Homey! Braulio is amazing!!!
Stayed 4 nights in Aug 2024

10/10 Excellent

Dakota

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hosts were Amazing Nath checked us in and made us feel right at home! The wonderful man at checkout not only help us carry our bags to our car but also give us so many wonderful recommendations!! Could not recommend this place enough will definitely be staying again! The roads are well paved there is grocery store “fresh market” 2 minutes down the road. And lots of cute restaurants around! If you are staying in the building closes to the main road you can hear a light hum of traffic but it didn’t keep me awake at all! There are 4 parking spots, we parked on the street and our car was perfectly safe, they have cameras to watch your car. They check in with me every step of the way upon booking and made me feel excited about the trip. You can tell that everyone who works on the property loves their job! The bed was cozy and everything was very clean the kitchen had everything we needed! This is a most stay location! (They do have beach towels that you can bring to the beach or Cenote with no charge as long as you bring them back!)

10/10 Excellent

Gui

Stayed 4 nights in Jun 2024

10/10 Excellent

Amanda N

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely 4 night stay the first week of June. Upon our arrival Braulio was there to greet us and show us to our room where he gave us an in depth tour of our quarters and a rundown of the property. He was available 24/7 for any questions and concerns. Room was clean and well appointed. The bed was very comfortable which is of the utmost importance to us when travelling. Parking was easy and we were within a mile of restaurants, bars, etc. if we find ourselves in Tulum again we will definitely return to this property.
Stayed 4 nights in Jun 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Big shoutout to Braulio for making this stay smooth and memorable. He went above and beyond to asure we were accommodated and even welcomed us with recommendations around the area to enjoy (events,food,etc). I was amazed of how beautiful this place was and the people in it made it better. Def one of the best places I’ve stayed at so far and the customer service was above and beyond
Stayed 6 nights in May 2024

10/10 Excellent

Zaimis Alejandra

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Trisha

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Fitzroy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and welcoming. It had everything i needed.
Stayed 2 nights in May 2024

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Jeilynn

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Lisset Alessandra Aguilar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our Experience at Naj was a very good one. Braulio, the host, was very friendly and helpful. The property is in the trendy Aldea Zama neighborhood. Good restaurants nearby. The property is well kept. It's a little noisy tho, there is a main road behind the building.
Stayed 7 nights in Apr 2024

10/10 Excellent

Kaila

Liked: Cleanliness, property conditions & facilities
Wonderful and peaceful
Stayed 3 nights in Apr 2024

10/10 Excellent

Faraz

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, nice aesthetics. Braulio was a wonderful host too.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
First time in tulum, and Naj definitely made me want to go back!!!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Katyanna

Liked: Cleanliness, property conditions & facilities
Incredible stay at Naj Tulum. Wouldn’t hesitate to book again and likely will do so soon.
Stayed 4 nights in Mar 2024

2/10 Terrible

sevag

Stayed 6 nights in Dec 2023

10/10 Excellent

santiago

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We thoroughly enjoyed our stay at this establishment. The rooms were exceptional, the location exuded tranquility, and Manager Braulio provided a warm welcome, offering assistance with any inquiries, including detailed information about the local area, recommended destinations, and helpful tips. The entire staff exhibited remarkable hospitality, making it our earnest recommendation for anyone seeking accommodation.
Stayed 12 nights in Dec 2023

6/10 Okay

Volodymyr

Traveled with partner
Liked: Property conditions & facilities
The property itself was not bad, it is not old, everything inside is looking like in the photos, but...the service was poor, i would say even upsetting, because you need to ask the host for everything and every day. For example every day you need to ask for water, coffee sticks (there were two coffee sticks at the beginning as there is a coffee machine there) sugar...every second or third day you need to ask for toilet paper, fresh towels and so on... The cleaning was every second day which is not that bad, but they only make up your bed, and wash the dishes and take out trash... What about the area - construction all around which is going even on weekends. Now about the host - very pleasant guy, was always ready to help you, gave few advises, where to go and what to do, but as i said there should be a list of what is included in to the price and what have to be paid extra and you do not have to ask for such things like water, towels, sugar, coffee, and so on Over all, it was definitely not the worst place we have been in our life, but they need to work on logic of there services.
Stayed 7 nights in Dec 2023