An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, self parking, and concierge services.
Naala Tulum offers 95 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.
This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available on request) is offered to guests. This Tulum hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Onsite parking is available (surcharge).
Naala Tulum has designated areas for smoking.
Naala Tulum has a restaurant on site.
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi
Parking and transportation
Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
Self parking on site (USD 10 per day)
Food and drink
A bar/lounge
A restaurant
Snack bar/deli
Things to do
Bicycle rentals
Outdoor pool
Family friendly
Outdoor pool
Snack bar/deli
Conveniences
24-hour front desk
Luggage storage
Guest services
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Garden
Pool loungers
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator
Well-lit path to entrance
More
Banquet hall
Designated smoking areas
Mosquito nets
Room amenities
Bedroom
Blackout drapes
Down comforter
Premium bedding
Bathroom
Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided
Entertainment
40-inch flat-screen TV with digital channels
Netflix
Streaming services
Food and drink
Minibar
More
Air conditioning
Ceiling fan
Desk
Laptop workspace
Phone
Safe
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Cleaning fee: USD 2.50 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
Self parking fee: USD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
We should mention
No pets and no service animals are allowed at this property
Property is also known as
Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum
Reviews
Naala Tulum Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Not on the beach, economical, near stores and restaurants. Taxi near. Just stayed one nice but liked ambiance, breeze was good, so was food and beverage for $35. Nice.
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
Had an amazing time at the Naala, the whole place is great, well decorated, pool nice and clean, they have plenty of pool beds. Tropical garden with hammocks. Breakfast was decent has fruit, muesli and then cooked eggs to choose.staff really helpful. Cant fault the hotel.
Hermoso hotel, amplio, buena hubicacion, pero nos querían cobrar el estacionamiento teniendo ellos ahí nos estacionamos en la calle. El agua huele feo , así que túvimos que salir a comprar botellas de agua para lavarnos los dientes.
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Beautiful boutique hotel! Had an issue with the tv language as Spanish despite the maintenance coming in to change it to English. The staff were pleasant and helpful. Definitely a unique property
No se..pq. took over 4 hrs to change rooms. "Mgr" couldn't help w this and blamed the client (me). Instead of helping he did nothing and for days i had a room that did not lock. Comprehension is hard for some people. Not an apology, not a meal, not even a glass of water on how i was treated.. incompetence :-( stairs make a ton of noise. Room lack eco friendly..garbages smell in rooms.. *sad face*..music can also be annoying if ur not wanting but overall everyone else was nice but again they r not programmed to think
Pool/food nice on roof. is nice. Staff is friendly. Room is too large to properly cool. I moved the matress each night to keep cool. , which was annoying..Room next to stairs is horrible. They r old n u hear EVERYTHING . All 👣 footsteps. Door to bathroom doesnt close which is also gross and annoying. Wasn't impressed by location. $M hotels next to "shack neighborhood" soo :-(
Verified traveler
Stayed 3 nights in Mar 2025
8/10 Good
Ralph
Traveled with partner
Apr 8, 2025
Liked: Amenities
This is a nice hotel to stay, it has comfort, nice amenities.
It was a beautiful hotel, very minimalistic, but had every thing that you needed. The pool was fantastic. Really love that it was open till 10 and food was walking distance as well as drinks and a party. If that’s the mood you’re in. We will definitely be back the area felt safe the people were authentic. Great experience, but my biggest compliments go to the staff. They were absolutely fantastic. We will be back next year😉
Danielle
Stayed 1 night in Apr 2025
8/10 Good
Yoanna
Traveled with family and small children
Apr 2, 2025
Liked: Cleanliness, staff & service
Hotel was nice - lovely people .. room were very clean - - BUT pool area need improvements ..
Not as nice as the pictures have you think. This is a budget hotel, the breakfast and the service is below average. Lots of construction noise and not as clean as we hoped