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Naala Tulum

3.5 star property

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Photo gallery for Naala Tulum

Exterior
Exterior
Terrace/patio
Down comforters, minibar, in-room safe, desk
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
  • Tulum National Park
    ‪1 min walk‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Playa Paraiso
    ‪10 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪50 min drive‬

Room options

View all photos for Family Apartment, 2 Bedrooms

Down comforters, minibar, in-room safe, desk

Family Apartment, 2 Bedrooms

  • 1076 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Room

Down comforters, minibar, in-room safe, desk

Deluxe Room

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Down comforters, minibar, in-room safe, desk

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

Down comforters, minibar, in-room safe, desk

Deluxe Quadruple Room

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Naala Tulum

3.5-star hotel in Zama
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, self parking, and concierge services.
Naala Tulum offers 95 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available on request) is offered to guests. This Tulum hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Onsite parking is available (surcharge).

Naala Tulum has designated areas for smoking.

Naala Tulum has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Self parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: USD 2.50 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 342 out of 532 reviews
Rating 8 - Good. 114 out of 532 reviews
Rating 6 - Okay. 45 out of 532 reviews
Rating 4 - Poor. 13 out of 532 reviews
Rating 2 - Terrible. 18 out of 532 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was OK. Disappointingly it was not really in walking distance from the beach, the Tulum ruins, or a wide variety of eating establishments. The scale of Tulum is deceptive on a map and as such it requires overpriced taxis or occasional ‘collectivos’ to go pretty much everywhere. The listed drive times noted on the site are not correct. Our room facilities were clean and fine but with mattresses that felt like sleeping on a giant pillow. The rooftop has a pool and a casual restaurant, but our second-floor room just looked out on a semi-abandoned building between the hotel and the street. The strip of alternative Tulum beachside hotels are pricey and private, though you can see gloriously beautiful beaches when you do manage to find decent beach access. But don’t expect to feel like you are really in Mexico while in Tulum.
Stayed 5 nights in Jan 2025

10/10 Excellent

CLAUDIO

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. Super friendly staff and a great complimentary breakfast.
Stayed 1 night in Jan 2025

10/10 Excellent

Ja-Barrion

Stayed 1 night in Jan 2025

8/10 Good

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely jungle courtyard staff was very helpful and upgraded our room because they were slow which was so nice. Large room with semi private patio roof top pool was excellent with panoramic views. The margarita wasn’t very great but other than that we had an excellent experience
Stayed 3 nights in Jan 2025

8/10 Good

Mati

Liked: Cleanliness, staff & service

Tulum first time

Definitely not a 4 star hotel. Very good eatery just outside called Casa Sofia. Need to rent a bike to go anywhere. Taxis are a robbery
Stayed 5 nights in Jan 2025

10/10 Excellent

Wyssem

Stayed 3 nights in Jan 2025

10/10 Excellent

Karol

Liked: Property conditions & facilities
Stayed 4 nights in Jan 2025

2/10 Terrible

Andres

Stayed 1 night in Jan 2025

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location great clean and great roof to pool
Stayed 1 night in Jan 2025

10/10 Excellent

Andres

Stayed 1 night in Jan 2025

10/10 Excellent

Anniel

Traveled with partner
Liked: Cleanliness, staff & service
Nice location
Stayed 4 nights in Jan 2025

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto todo los servicos Bien limpio todo el hotel y la recepcion implacable Me encanto la formalidad de el front desk Definitivamente regresaria 100 de 100
Stayed 1 night in Jan 2025

10/10 Excellent

lee

Stayed 1 night in Jan 2025

8/10 Good

aidan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was decent, rooftop pool is nice. Rooftop bar, unfortunately, not always open. Shame room wasn't serviced one day (had to call reception for toilet roll). Location on outskirts of the town, 15-20mins walk into the centre. Beach is taxi ride - where traffic was single lane bumper to bumper.
Stayed 4 nights in Dec 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

6/10 Okay

Paul

Traveled with family
Disliked: Amenities, property conditions & facilities
The property looks much nicer in the pictures versus in real life. The staff is extremely friendly and took great care of my brother and I. Clean room and cold beer in the bar.
Stayed 6 nights in Dec 2024

4/10 Poor

judd

Traveled with partner
Disliked: Property conditions & facilities
Terrible mattress. No hot water two mornings and nights. Very load location and getting to the beaches is near impossible without a 50.00 cab ride. Would not go back.
Stayed 4 nights in Dec 2024

6/10 Okay

Phi Phuong

Traveled with family
Liked: Cleanliness, amenities
The reception guy made fun of my daughter and I have lost my bag in the hotel at check out on the 27th of december and tried to reach the hotel right away. No new at all, no response, nothing. I have made my mind that I will never have my bag back.
Stayed 8 nights in Dec 2024

10/10 Excellent

Roberta, Port Coquitlam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at Naala. Comfortable rooms, friendly staff. I had the pleasure to meet Yssabelle. She was helpful solving all little problems I had during my stay. I strongly recommend this hotel.
Stayed 1 night in Dec 2024

6/10 Okay

Bei

Traveled with family
Liked: Amenities
Hotel driveway is narrow and difficult, WiFi does not work at night during stay. Shower wall slippery. Parking is spacious, but need to pay $10 US dollars. Room is equipped.
Stayed 1 night in Dec 2024

8/10 Good

Renzo

Stayed 1 night in Dec 2024

4/10 Poor

Duojia

Stayed 1 night in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great stay - Central location

What a great experience. Naala is exactly what it advertises itself as - a 3.5 star hotel with some blemishes but an eagerness to succeed. When we go back to Tulum we will stay at Naala again! The hotel is tucked back off the road. The outdoor lobby is quite welcoming but does show some wear but the front desk service was professional. The courtyard was so relaxing - while you can hear the music from the rooftop, the hammocks and waterfalls make it a perfect place to chill before or after your day. We splurged on the "family apartment" as it was not that much more than a single room and gave us a huge amount of space. The patios and balconies are a little light on furniture, so glad for the courtyard. Room was clean, beds were wickedly comfortable and showers were strong. We felt safe. There are some good restaurants within 100 yards and downtown is only a 20-minute walk but the best meals we had on our trip were at the Naala rooftop restaurant. Highly recommend. Reasonably priced as well. Salmon was perfect. Breakfast farmers omelet (I got well done) was fantastic. Smoothie was nice - they use ice and agave nectar (order accordingly). Order a drink from the restaurant and bring it to the rooftop pool - plenty of seating. The best part of the roof is the unobstructed view (think sunrise and sunset). You can see the Tulum heritage site and the ocean from the roof. As the hotel does not supply extra water, we were very happy to find an Oxxo and a 7-eleven only steps away
Sunrise from Naala’s rooftop
Stayed 4 nights in Nov 2024

10/10 Excellent

Lea Toya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Barry, Fort Worth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our 10 days stay. They were doing some maintenance while we were there. That's to be expected on any property. Our bed in our room was very comfortable. The employees really made our stay. They were so nice and accommodating. Shout out to Yessabel. She works the front desk and was so nice. We rented bikes from the hotel the whole time . We road to the public beach(approx. 2 mi.) and all around the city. Too many good restaurants to mention. Bateys mojitos are a must!