10/10 Excellent
Philip
Mar 6, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Philip
Stayed 4 nights in Feb 2025
Naay Zama
4.0 star property
Choose dates to view prices
Photo gallery for Naay Zama
Reviews
1010 out of 10
Exceptional
Popular amenities
- Pet friendly
- Pool
- Room service
- Breakfast available
- Spa
- Housekeeping
Explore the area
Parque Dos Ojos, Tulum, QROO, 77774
- Xcacel Beach3 min walk
- Xel-Há Park20 min walk
- Xcacel-Xcacelito Sanctuary5 min drive
- Tulum Intl. Airport (TQO)58 min drive
Room options
View all photos for Elite Room, Garden View
Elite Room, Garden View
- Sleeps 4
- 1 Double Bed and 1 King Bed
View all photos for Deluxe Room, Hot Tub, Garden View
Deluxe Room, Hot Tub, Garden View
- Sleeps 2
- 1 Queen Bed
View all photos for Grand Room, Kitchen, Garden View
Grand Room, Kitchen, Garden View
- Sleeps 6
- 1 King Bed and 2 Double Beds
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About this property
Naay Zama
4-star Tulum hotel close to Xel-Há Park
This hotel features an outdoor pool, a restaurant, and spa services. Free WiFi in public areas and free self parking are also provided. Additionally, free use of bicycles, concierge services, and laundry facilities are onsite.
Naay Zama offers 6 air-conditioned accommodations with safes and ceiling fans. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
The hotel offers a restaurant. Wireless Internet access is complimentary. Naay Zama features an outdoor pool and complimentary bicycles. This Tulum hotel also offers spa services, a terrace, and tour/ticket assistance. Onsite self parking is complimentary.
Naay Zama has designated areas for smoking.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Naay Zama has a restaurant on site.
Room service (during limited hours) is available.
Languages
English, Spanish
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free self parking on site
Food and drink
- Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 13 to 28 per person
- A restaurant
- Private picnics
Things to do
- Free bicycle rentals
- Outdoor pool
Conveniences
- Guidebooks
- Laundry facilities
- Limited-hour front desk
Guest services
- Concierge services
- Housekeeping (daily)
- Proposal/romance packages
- Tour and ticket assistance
Outdoors
- Beach towels
- Beach umbrellas
- Garden
- In a national park
- Outdoor furniture
- Terrace
Spa
- Body scrubs
- Deep-tissue massages
- Facials
- Hot stone massages
- Prenatal massages
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- No elevator
- Smooth flooring in public areas
- Smooth flooring in room
- Well-lit path to entrance
More
- 2 floors
- At least 80% organic food
- Designated smoking areas
- Locally-owned and organized tours and activities
- Traditional architecture
Room amenities
Bedroom
- Down comforter
- Premium bedding
Bathroom
- Private bathroom
- Shampoo
- Soap
- Toilet paper
- Towels provided
Food and drink
- Champagne service
- Limited room service
More
- Air conditioning
- Ceiling fan
- Individual decor
- Individual furnishings
- Safe
- Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of USD 20 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available
Children and extra beds
Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are not available
Property payment types
Important information
Optional extras
- Fee for cooked-to-order breakfast: approximately USD 13.00 to 28.00 per person
- Pet fee: USD 20 per pet (varies based on length of stay)
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
We should mention
This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property
Property is also known as
Naay Tulum
Naay Zama Hotel
Naay Zama Tulum
Naay Zama Hotel Tulum
Naay Zama Reviews
Reviews
10
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 1 out of 1 reviews
10 - Excellent
1
Rating 8 - Good. 0 out of 1 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 1 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 1 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 1 reviews
2 - Terrible
0
8.0/10
Cleanliness
10/10
Staff & service
8.0/10
Property conditions & facilities