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Nerea Tulum

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nerea Tulum

Terrace/patio
Yoga
Free daily cooked-to-order breakfast
Beach bar
Beachfront Rooftop | Balcony view

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Breakfast included
  • Spa
  • 24/7 front desk

Explore the area

Map
Fraccionamiento tankah III Mza 3 Lote 21, Tulum, QROO, 77760
  • Soliman Bay
    1 min walk
  • Cenote Manatí
    1 min walk
  • Tulum National Park
    12 min walk
  • Tulum, Quintana Roo (TUY)
    10 min drive

Room options

View all photos for Deluxe Swim-Up King

Deluxe Swim-Up King | Balcony

Deluxe Swim-Up King

  • 432 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Partial Ocean View King

Partial Ocean View King | Premium bedding, down comforters, pillowtop beds, free minibar

Partial Ocean View King

  • 432 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Lower King

Beachfront Lower King | Balcony view

Beachfront Lower King

  • 432 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View King

Pool View King | View from room

Pool View King

  • 432 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Rooftop Suite

Rooftop Suite | Premium bedding, down comforters, pillowtop beds, free minibar

Rooftop Suite

  • 684 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Upper King

Beachfront Upper King | Premium bedding, down comforters, pillowtop beds, free minibar

Beachfront Upper King

  • 432 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Rooftop

Beachfront Rooftop | Premium bedding, down comforters, pillowtop beds, free minibar

Beachfront Rooftop

  • 684 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Nerea Tulum

4-star Tulum hotel with free minibar refreshments
At Nerea Tulum, catch some rays at the beach, pamper yourself at the full-service spa, or enjoy snorkeling. Change of towels is available on request.
Nerea Tulum offers 22 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and safes. In-room massages, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a lazy river.

Guests under 6 years old are not allowed in the swimming pool or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy.
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. At Nerea Tulum, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and snorkeling.

Guests can enjoy a complimentary breakfast each morning. The hotel offers a restaurant and a snack bar/deli. A poolside bar is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a spa tub, and a terrace. Onsite uncovered self parking is complimentary.

Nerea Tulum is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
Nerea Tulum has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 27-hole adjacent golf course
  • Beach yoga
  • Canoeing
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Golf clubhouse
  • Golf clubs/equipment
  • Kayaking
  • Lazy river
  • Outdoor pool
  • Snorkeling
  • Spa tub
  • Surfing/bodyboarding
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • At least 80% of food locally-sourced
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 5 and younger are not allowed at this property; All guests older than 5 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 5 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
Guests under 6 years old are not allowed in the swimming pool or spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Nerea Tulum Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 76 out of 93 reviews" "
Rating 8 - Good. 9 out of 93 reviews" "
Rating 6 - Okay. 2 out of 93 reviews" "
Rating 4 - Poor. 2 out of 93 reviews" "
Rating 2 - Terrible. 4 out of 93 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lav

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views both day and night
Stayed 1 night in Aug 2024

2/10 Terrible

Cristina

Liked: Cleanliness
Disliked: Property conditions & facilities
Very disappointed in management for not informing me about the conditions prior to my arrival. Checked out the same day as my arrival and that says a lot ! They’re refusal to refund me for the days I didn’t stay on the property goes to show that they do not care about their patrons
Stayed 3 nights in Jul 2024

6/10 Okay

MARIA ISABEL

Traveled with partner
Liked: Cleanliness, staff & service
We had no heated water while there, even with many attempts of the maintenance people to fix the issue. There's no sidewalks or even paved street in front of the hotel, so during rainy weather is a completed mess and unsafe.
Stayed 3 nights in Jun 2024

10/10 Excellent

Rayanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We returned to this area of Tulum after our stay at one of the sister hotels, Mereva, last year. The area is quiet and more private than the busy Tulum strip which we prefer. Nerea is a bit more lively than Mereva. We stayed in an oceanfront room in April. If you want to avoid seaweed best to come before April or after September. The weather was perfect. Staff is great. It’s safe, the food is wonderful. Great pool and lounging options. Only thing I’d say as constructive criticism is the beach area was a bit neglected - it didn’t get raked in the morning like they did at Mereva, and staff didn’t seem to be picking up finished beer bottles, cups as frequently as I would have liked. There could have been a bit more maintenance too like weeding around the beach. Would make a big difference. Overall this is a great hotel, great location, great staff and great food and I’d recommend. Would also recommend the Tucan Kin shuttle from the airport and the Tulum ruins / snorkel tour with the included lunch option - it was top notch.
Stayed 7 nights in Apr 2024

10/10 Excellent

Rocky

Stayed 2 nights in May 2024

10/10 Excellent

Kessel, New Caney

Stayed 2 nights in May 2024

10/10 Excellent

JULIANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place!
Stayed 2 nights in May 2024

10/10 Excellent

CARLOS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Nerea Hotel in Tulum offers a serene escape nestled amidst the beauty of the Riviera Maya. From the moment we arrived, Jesus and Isabel extended warm hospitality, ensuring our stay was nothing short of exceptional. We left feeling rejuvenated, already planning our return to this hidden gem in Tulum.
Stayed 4 nights in Apr 2024

10/10 Excellent

Abhishek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Amazing private pool with the room. Beautiful beach and pier. Awesome food at the restaurant with good vegan and vegetarian options.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing boutique hotel. Like Tulum in general you should have a rental car because taxis are extremely expensive and the hotel is quite a distance from Tulum downtown.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joselyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was just wonderful! The staff in the hotel is just amazing! They take care of their guests and help to get reservations for whatever you need to make your trip as smooth as possible. Totally recommended! Thank you Isabel and Jesús for being so nice and kind. Food from the restaurant is really delicious and fresh totally worth it (the staff in the restaurant is really nice as well).
Stayed 4 nights in Mar 2024

10/10 Excellent

Elitia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing boutique hotel with friendly staff. Everyone was so attentive and made our vacation amazing. Isabell was amazing and informative.
Stayed 3 nights in Mar 2024

10/10 Excellent

Amir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a peaceful and relaxing stay. The staff was incredibly helpful and friendly.
Stayed 4 nights in Feb 2024

8/10 Good

MIRIAM

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Sheena Le'Shan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Beach, breakfast and pool are all really good. Free use of kayaks, padelboards and snorkels
Stayed 3 nights in Nov 2023

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. Hotel’s aesthetics and vibe is total relaxed mixed with Mediterranean luxury. Service is excellent. When I arrived I had a bit of upset stomach, Janet one of the servers at the restaurant ordered for me hot ginger tea, she checked on us the next day. Felt so comfortable and relaxed. The restaurant is fresh kitchen and organic. It is delicious.
Stayed 2 nights in Nov 2023

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on the property was completely nice. The only complaint I have is how they charge for absolutely EVERYTHING! My 1st night I ordered the lamb and it was lamb leg, not what I thought or what I’m used too but of course I tried it, didn’t like it. Took one bite, asked the lady if I could change and she said of course but you still have to pay for this. So, I did but didn’t order anything else. Water $12! Everything is extremely high for no reason. Just understand that nothing is free or cheap.
Stayed 3 nights in Sep 2023

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very friendly, clean and accommodating in al aspects.
Stayed 5 nights in Sep 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

6/10 Okay

Kadiatou

Stayed 5 nights in Aug 2023

2/10 Terrible

Tempestt

Disliked: Cleanliness, staff & service, property conditions & facilities
My husband and I were purely sold on Nerea and making this our go-to getaway spot in Mexico, however upon our last day a staff member by the name of Ivan had lied and stole the fish we caught on our fishing tour. We instructed him to keep the fish in the freezer and we would take it back home with us. Instead he told the kitchen staff we said he could have it. It broke our hearts because we loved the location, our stay, and had a great time until the very last day we found out what Ivan had done. We made sure to tip and be friendly with staff however this was done to us. When we reached back home, I unpacked my luggage bag to find that all of my gold jewelry was stolen. This jewelry was never unpacked or left out in our room. We suspect whoever cleaned our room literally went inside our luggage and took all of my jewelry including a Kate Spade watch and bracelet. So beware. Even if you take the necessary precautions, never trust a smiling face.
Stayed 5 nights in Aug 2023