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Aparthotel

Otonomus Tulum

4.5 star property

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Photo gallery for Otonomus Tulum

Terrace/patio
Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View | 1 bedroom, individually decorated, free WiFi, bed sheets
Exclusive Apartment, 1 King Bed, Private Pool | Living area | 55-inch Smart TV with digital channels, tablet
Front of property
Exclusive Apartment, 1 King Bed, Private Pool | Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Kitchen
  • Dryer
  • Washer
  • Spa

Explore the area

View in a map
Calle 71 sur mz 699 L1 004, Tulum, QROO, 77765
  • Place, Tulum Beach
    ‪9 min walk‬
  • Place, SFER IK
    ‪7 min drive‬
  • Place, Tulum Mayan Ruins
    ‪20 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪75 min drive‬

Room options

View all photos for Studio, Private Pool, Pool View

Studio, Private Pool, Pool View | 1 bedroom, individually decorated, free WiFi, bed sheets

Studio, Private Pool, Pool View

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Apartment, 1 Bedroom, Private Pool, Pool View

Comfort Apartment, 1 Bedroom, Private Pool, Pool View | 1 bedroom, individually decorated, free WiFi, bed sheets

Comfort Apartment, 1 Bedroom, Private Pool, Pool View

  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View

Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View | 1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View

  • 958 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Comfort Studio, Balcony

1 bedroom, individually decorated, free WiFi, bed sheets

Comfort Studio, Balcony

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Apartment, 1 Bedroom, Balcony

Comfort Apartment, 1 Bedroom, Balcony | 1 bedroom, individually decorated, free WiFi, bed sheets

Comfort Apartment, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View | 1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

  • 958 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Studio, Valley View

1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Studio, Valley View

  • 506 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio, Private Pool, Sea View

1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Studio, Private Pool, Sea View

  • 506 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom, Private Pool, Valley View

1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Apartment, 1 Bedroom, Private Pool, Valley View

  • 700 sq ft
  • 1 bedroom
  • Valley view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom, Private Pool, Sea View

1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Apartment, 1 Bedroom, Private Pool, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 700 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View

Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View | 1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View

  • 958 sq ft
  • Valley view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Sea View

1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Private Pool, Sea View

  • 958 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Exclusive Apartment, 1 King Bed, Private Pool

Exclusive Apartment, 1 King Bed, Private Pool | 1 bedroom, individually decorated, free WiFi, bed sheets

Exclusive Apartment, 1 King Bed, Private Pool

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Otonomus Tulum

4.5-star Tulum aparthotel close to Tulum Beach
Along with an outdoor pool, this smoke-free aparthotel has spa services and concierge services. WiFi in public areas is free. Additionally, laundry facilities and tour/ticket assistance are onsite. Each apartment boasts a tablet computer and offers free WiFi and a kitchen. For a bit of entertainment, a Smart TV comes with digital channels, and guests can also appreciate conveniences like a washer/dryer and a dining area. Housekeeping is available on request.
Otonomus Tulum offers 48 air-conditioned accommodations with tablet computers and washers/dryers. These individually decorated accommodations include kitchen islands. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 55-inch Smart televisions come with digital channels. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Otonomus Tulum features an outdoor pool, spa services, and a terrace. Public areas are equipped with complimentary wireless Internet access. This luxury aparthotel also offers tour/ticket assistance, concierge services, and laundry facilities.

Otonomus Tulum is a smoke-free property.

Property amenities

Pool/Spa

  • In-room massages
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Wheelchair-accessible parking and van parking available

Kitchen

  • Cookware, dishware, and utensils
  • Freezer
  • Kitchen island
  • Refrigerator
  • Stovetop

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • 55-inch smart TV with digital channels
  • Tablet computer

Outdoor areas

  • Deck/patio
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming dogs only
  • Fee: USD 100 per pet per stay
  • Service animals exempt from fees
  • One-time cleaning fee: USD 50

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Smoking not allowed

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Guidebooks
  • Housekeeping (on request)
  • Limited-hour front desk
  • Meal delivery service
  • Tour and ticket assistance

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 48 units
  • Bed sheets changed on request
  • Housekeeping (on request)
  • Individual decor
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 100 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 100 per pet (varies based on length of stay) plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Otonomus Tulum Tulum
Otonomus Tulum Aparthotel
Otonomus Tulum Aparthotel Tulum

Reviews

Otonomus Tulum Reviews

8.8

Excellent

9.2/10

Cleanliness

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 105 out of 163 reviews
Rating 8 - Good. 31 out of 163 reviews
Rating 6 - Okay. 12 out of 163 reviews
Rating 4 - Poor. 5 out of 163 reviews
Rating 2 - Terrible. 10 out of 163 reviews

Reviews

4/10 Poor

Arturo

Disliked: Cleanliness, amenities, property conditions & facilities
El cuate que te atiende y recibe en el mini frontdesk, te da las peores opciones y escenarios para tu estadía. No brinda confianza , no te da alternativas para moverte , no le interesa , ni tiene la mínima intención de poder ayudar, van extranjeros baratos a ponerse borrachos y se escucha todo en los demas lofts, por lo cual no te deja descansar. No hay servicio de comida y bebidas en general , todo se encuentra lejos , no sale bien agua caliente, el agua de la alberca medio sucia. No cuenta con ningún valor agregado para regresar. Las bicis que rentan y los scooters no son seguros , igualmente la ruta para bajar al centro , no es nada segura. Pésimo y NO recomendable!
Stayed 4 nights in Aug 2025

10/10 Excellent

Lamar

Liked: Cleanliness, property conditions & facilities
Very nice would stay again!
Stayed 2 nights in Jul 2025

8/10 Good

Estefani Meliza

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Overall beautiful place. Pool could be a little softer from bottom, and maybe some Steps to get out for a more kid friendly. :)
Stayed 5 nights in Aug 2025

10/10 Excellent

Sherry Bednar

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay! Zero complaints and plan to return again and again! Beautiful, small apartment hotel close to the beach, 7-11 right down the road. Phase two going up right next door. Expect some construction noise during the day. A car is highly recommended (mine was essentially free with stay through Orbitz - I only paid for insurance). Room had everything I needed - stocked kitchen (only thing I would recommend is a microwave), gorgeous bathroom, plunge pool, comfy bed (I’d recommend a mattress protector) - just beautiful. Property is stunning and pool is warm and beautiful. Property communicated great through WhatsApp and sent recommendations for beach clubs, cenotes, etc. Tulum airport was a complete breeze - through customs in 10 minutes. Loved this stay. Thanks so much!
Stayed 4 nights in Aug 2025

10/10 Excellent

Yolanda, Suffern

Liked: Cleanliness, amenities, property conditions & facilities
It was a pleasurable stay. The gentleman at the reception was very polite and friendly. The whole staff was attentive and helpful, friendly and professional. The hotel is very clean, the rooms are immaculate and are more than just a room, mine was a studio apartment. The pool is cleaned daily and the public area is immaculate. I definitely recommend the Otonomus hotel for families and solo travelers. There is a whole new set of condos being constructed next door, but you’ll only hear the noise during work hours, which most likely it’s the time guests are out and about town. It never bothered me as most of my days were spent out on tours. They also have scooters and bicycles for rent. Overall, a wonderful stay.
Poolarwa
Studio apartment
Fully equipped kitchen
Stayed 6 nights in Aug 2025

6/10 Okay

Gurjit

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2025

6/10 Okay

Erik

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, property conditions & facilities
New condo building. Great price for a 2 bedroom accommodations. Only issues were the nightly police check points that were unwarranted and only designed to shake u down, for money!!! I get it, but we were harassed 3 times in 5 days! Otherwise the building was nice new, and developing. Overall happy with my stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly fr check.in to check out. This is going to be a premier spot when they finish building the restaurant. It is under construction. That was one thing we learned the hard way but they are respectful and dont start super early in the morning. The private roof top pools are key. We will definitely book again
Stayed 10 nights in Jul 2025

10/10 Excellent

Tanayshua M

Liked: Amenities
Lovely resort
Stayed 4 nights in Jul 2025

10/10 Excellent

Rosita

Liked: Cleanliness, property conditions & facilities
Everything great , except you have to get a taxi to take you to hotel because local bus don’t go in that area. It was $20 each way so it got expensive
Stayed 5 nights in Apr 2025

2/10 Terrible

Jasween

Traveled with family
Disliked: Amenities
Construction noise every day 9:00-5:00 pm. Stoves & oven extremely slow. Beds were hard like a rock. Nothing on walking distance. Beach 30-45 minutes away however Expedia advised 5 minutes walk to beach. Extremely dangerous walking on roadways. No sidewalk to walk requires to walk on road with fast vehicles driving right by you. Very disappointing stay & everywhere requires extremely expensive taxis. Majority of the information is false on Expedia don’t believe anything.
Stayed 7 nights in Jul 2025

6/10 Okay

Arnaldo Coello, monroe

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Property is in great condition check in staff was not very welcoming very clean very good size apartment
Stayed 2 nights in Jul 2025

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice new condo good price.
Stayed 5 nights in Jul 2025

10/10 Excellent

Bernardette

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really like the location of this property, if you are likely visiting Playa, or Bacalar etc this location has better access to the highway compare with Tulum Hotel area. Having a private pool also a big plus. Overalls great facility. Just mind that its a bit of a isolated area and you will likely need a way to move to either Tulum center or Hotel area (Bike, ATV) rental available on site. Furthermore checking and checkout are completely smooth which is highly appreciated.
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria D

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a beautiful place. I have no complaints about about the hotel. Getting around is hard if u don’t have transportation. Just remember that if you going to rent any atv’s or scooters you need a license.
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort

Otonomus Tullum is great!

Excellent luxury apartment. Highly recommended. Front desk managers were professional, highly attentive, flexible & kind. The property is new and beautifully designed. A few recommendations to the management team to potentially help continuously improve. Note: these are not criticisms, but suggestions based on our stay: 1) include sponges in kitchen for self washing of the dishes & extra rolls of kitchen paper towels 2) include small packs of detergent for the clothes washer (or offer them for sale at front desk) 3) offer an add-on service for daily or every-other-day maid/cleaning service
Stayed 3 nights in Jul 2025

8/10 Good

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
The day manager was a good man, and the property was nice, i realize that the area is being built constructed, they need some food choices within walking distance
Stayed 3 nights in Jul 2025

10/10 Excellent

Camieka

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Otonomus Tulum is an excellent property. Clean, nice rooftop views, nice pool. Free upgrades. Kurt was so accommodating. Will stay again. Only thing is they need a better communication system, other than that 10/10 recommend
Stayed 4 nights in Jul 2025

6/10 Okay

Emilio

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
A family of 5 spent a night at otonomus tulum t on july 4th 2025 thie place is mazing don't get me wrong nice pool, nice room with a lot space 1.5 bathroom, kitchen, washer a very nice hotel but we had a problem that was never solved they only left 2 towels for the whole family i requested more and he said they didn't leave extra ones, also request beach towels for the pool he said the same thing again, i requested a blanket for my son because there was only 2 hey said the same thing my son had to use pillow cases to cover himself up and also the remont control for the fan was missing i couldn't turn it on all that got me upset about it the problem here is that at night there is nobody in charge at the lobby but the secuity guard ( he was always nice and doesn't know waht to do he does what he is able to. He called several times to someone in charge about my needs nobody picked up the phone following day i see the person in charge for the day His name is Kurt i explained the situation he didn't say anything he stayed quite he didn't apologize. If you are planning on staying at Otonomus and arrive late you may experience the same situacion as we did after all it is a beautiful place i would recommend to call the property if you are nit getting at the time of the check in about basic needs!! For the hotel pay someone at night to give full service trying to save money having a security guard doing something that is not his task
Stayed 1 night in Jul 2025

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, room comfort
The apartment was very nice and everything worked well. However, the towels were never changed and there was no cleaning supplies to clean the flat during the stay. The pool is great and the staff too.
Stayed 6 nights in Jul 2025

10/10 Excellent

EDYE

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean environment better than 5 stars hotels in my opinion if you ever need help, they are just a phone call away or there is always someone on the front desk… the pool in the main floor is very clean and Jacuzzi’s on the roof as well. I would consider on staying with them again soon.
Stayed 3 nights in Jul 2025

2/10 Terrible

Alicia Hernandez

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property seams nice at first, but when you stay there and try to shower water starts leaking into the main bedroom. Also the other room while the AC is on water leaks into the closet and down on the ground, half the clothes in there got stinky because of that and we only stayed there 3 days. Towels were dirty already and we got told if we get them dirty they will charge us … check the photos and I would not recommend this place. My son also fell on the wet floor because water was leaking from both rooms on to the ground, when we asked the manager in the front he said he will send someone to look into it and no one showed up. The only thing I want now is a refund from this horrible hotel. Like I said leaking water in both rooms(it’s a big amount can’t even wear my clothes without getting them wet) and 0 customer service. Not worth the price or location.
Stayed 4 nights in Jul 2025

2/10 Terrible

Natasha

Disliked: Cleanliness, amenities, property conditions & facilities
I hope this message reaches the appropriate department or management team. I am writing to formally raise a serious concern regarding our recent stay at Otonomus Tulum and the unprofessional behavior of the reception staff, particularly involving a situation with a deposit that we believe was wrongfully withheld. Overview of the Situation: Upon arrival, we were asked to pay a $200 deposit for an ATV rental and $50 for the room, but our credit card was charged $225.09 and $56.26, respectively. When questioned, the receptionist claimed the difference was due to currency conversion. We accepted this explanation in good faith that the money will be returned. Issues Faced During Our Stay: Bike Rental – Day 1: We rented bicycles which had faulty brakes. We returned them and were given replacements, but those were also in poor condition. We didn’t make a fuss since we only needed them for a short ride. ATV Rental – Day 2: We rented an ATV and returned it the same day around 6 PM. While using it, the ATV suddenly stopped working in the middle of nowhere. We called the hotel for assistance, but fortunately, it started working again and we returned it safely around 6 pm. The receptionist Kurt inspected it upon return and said everything was fine. We even used it again briefly (only about 2 km) that evening to go to dinner. The front staff again confirmed all was good upon its final return. Following Day – Day We went to rent a scooter at 7 PM, but the receptionist was no
Stayed 6 nights in Jul 2025

10/10 Excellent

Charlene

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Thank you!!
Stayed 7 nights in May 2025