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Playa Esperanza Hotel Tulum

4.0 star property

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Photo gallery for Playa Esperanza Hotel Tulum

Cabin, 1 King Bed, Balcony, Sea Facing | 1 bedroom, in-room safe, bed sheets
Property video
1 bedroom, in-room safe, bed sheets
Exterior
Cabin, Sea View, Ground Floor | 1 bedroom, in-room safe, bed sheets

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast available
  • Spa
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
Carretera Tulum, Boca Paila km 2.5, Tulum, QROO, 77780
  • Playa Paraiso
    ‪5 min walk‬
  • Las Palmas Public Beach
    ‪5 min walk‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪56 min drive‬

Room options

View all photos for Romantic Cabin, Terrace, Sea View

Romantic Cabin, Terrace, Sea View | 1 bedroom, in-room safe, bed sheets

Romantic Cabin, Terrace, Sea View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, Ensuite, Partial Sea View

Cabin, Ensuite, Partial Sea View | 1 bedroom, in-room safe, bed sheets

Cabin, Ensuite, Partial Sea View

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, 1 King Bed, Balcony, Sea View

Cabin, 1 King Bed, Balcony, Sea View | Terrace/patio

Cabin, 1 King Bed, Balcony, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Cabin, Sea Facing

Basic Cabin, Sea Facing | 1 bedroom, in-room safe, bed sheets

Basic Cabin, Sea Facing

  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, Sea View, Ground Floor

Cabin, Sea View, Ground Floor | 1 bedroom, in-room safe, bed sheets

Cabin, Sea View, Ground Floor

8.0 out of 10
Very good
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, Sea View, Poolside

Cabin, Sea View, Poolside | 1 bedroom, in-room safe, bed sheets

Cabin, Sea View, Poolside

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, 1 Queen Bed, Garden View

Cabin, 1 Queen Bed, Garden View | 1 bedroom, in-room safe, bed sheets

Cabin, 1 Queen Bed, Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, 1 King Bed, Balcony, Sea Facing

Cabin, 1 King Bed, Balcony, Sea Facing | Terrace/patio

Cabin, 1 King Bed, Balcony, Sea Facing

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, 1 Queen Bed, Partial Sea View

Cabin, 1 Queen Bed, Partial Sea View | 1 bedroom, in-room safe, bed sheets

Cabin, 1 Queen Bed, Partial Sea View

  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, Sea View

Cabin, Sea View | 1 bedroom, in-room safe, bed sheets

Cabin, Sea View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, Sea View, Ground Floor

Cabin, Sea View, Ground Floor | 1 bedroom, in-room safe, bed sheets

Cabin, Sea View, Ground Floor

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, 1 Queen Bed, Balcony

Cabin, 1 Queen Bed, Balcony | 1 bedroom, in-room safe, bed sheets

Cabin, 1 Queen Bed, Balcony

  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, Garden View

Cabin, Garden View | 1 bedroom, in-room safe, bed sheets

Cabin, Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, 1 King Bed, Balcony, Sea View

Cabin, 1 King Bed, Balcony, Sea View | 1 bedroom, in-room safe, bed sheets

Cabin, 1 King Bed, Balcony, Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

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Exterior

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About this property

Playa Esperanza Hotel Tulum

4-star hotel in Zona Hotelera
When you stay at this beach hotel you can enjoy complimentary cabanas and free beach club on site.
Playa Esperanza Hotel Tulum offers 14 accommodations with safes and complimentary bottled water. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, spa services, and tour/ticket assistance. Onsite uncovered self parking is complimentary.

Playa Esperanza Hotel Tulum has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 9:00 AM and noon.
Playa Esperanza Hotel Tulum has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to noon for a fee: USD 15 to 30 for adults and USD 15 to 30 for children
  • A restaurant

Things to do

  • Bicycle rentals
  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Free beach cabanas
  • On the beach

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom

Food and drink

  • Free bottled water

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 for adults, and USD 15 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Playa Esperanza Tulum Tulum
Playa Esperanza Hotel Tulum Hotel
Playa Esperanza Hotel Tulum Tulum
Playa Esperanza Hotel Tulum Hotel Tulum

Playa Esperanza Hotel Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 63 out of 91 reviews
Rating 8 - Good. 14 out of 91 reviews
Rating 6 - Okay. 10 out of 91 reviews
Rating 4 - Poor. 2 out of 91 reviews
Rating 2 - Terrible. 2 out of 91 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Nicole

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Expedia must have had the wrong image for this booking (I booked a cabin with a centered bed looking out to the ocean). Upon arrival I was offered a cabin behind the reception desk/next to the restaurant. The staff offered me a room with a sea view but it was again, very much not what I thought I was getting. I am only in town a few days and this truly broke my spirit a bit. I also didn’t realize upon booking that the hotel was in the reserve which requires a $25 usd fee to enter. This was my first time using Expedia for a booking and I don’t think I ever will again. The staff was sweet, though the one receptionist was clearly annoyed with me, but he did try and be helpful. If you’re booking also keep in mind that checkin is at 3pm & the bar/restaurant closes at 5pm.
Stayed 1 night in Mar 2025

6/10 Okay

Florentino

Traveled with partner
Liked: Staff & service
The property is average, they shutdown the electricity twice day for a few minutes, at night some bugs get it to the room, they promise to bring sodas and ice to the room, but if you do no ask for them, they do not provide these, the hotel is located in the Jaguar park, if you go out of the area, you have to pay 3 dollar per person/day to re enter to the hotel/park, very bureaucratic process.
Stayed 6 nights in Mar 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Jose Arias

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid
Stayed 5 nights in Feb 2025

6/10 Okay

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
The area is lovely. The beach is wonderful. The room was a bit depressing for me and didn’t have AC. If I had a room with AC I would have stayed but unfortunately had to leave early. The staff is very nice.
Stayed 5 nights in Feb 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exactly the hotel we needed

My husband and I had such a unique and wonderful experience here. Yes, our room had no TV or AC, yet it was exactly what we needed - pure peace and relaxation. We booked the ground floor sea front room so we had the beach just steps away. The sound of the waves were soothing and waking up to the sunrise right in front of your room was priceless. We didn't wear shoes once while there since there are a bunch of restaurants within walking distance on the beach side - so we had no need to leave the hotel. We were even able to walk to the Tulum ruins from the beach.
Stayed 2 nights in Feb 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being charged $20 to enter the national park for an over $200 a night reservation seems silly. Property is rustic and charming if you love outdoor showers and the sort, ocean front is amazing. Staff we very helpful. Surprised that at this price point hot water was only available during certain hours.
Stayed 1 night in Jan 2025

6/10 Okay

Luis

Stayed 2 nights in Jan 2025

10/10 Excellent

Laura

Stayed 2 nights in Jan 2025

10/10 Excellent

Marwa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very glad we chose this spot, it was a beautiful location, the staff was friendly and the beach was right outside our room.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 2 nights in Dec 2024

6/10 Okay

Ari

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was very basic, with mosquito net that had gaps, and whose rigging divided the room in such a way that it was a hazard. Door didn't lock well, and windows didn't open well. Outdoor bathroom not my taste.
Stayed 1 night in Dec 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique relaxed placed right on the beach. The restaurant attached was excellent and staff was awesome.
Stayed 3 nights in Dec 2024

8/10 Good

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Will return again, hopefully soon. The staff were extremely helpful and friendly. Armen (Alberto) the front desk concierge, let me borrow his personal scooter to drop a friend off - talk about going above and beyond. The place is a paradise. Only thing is many restaurants and bars close early in this area.
Stayed 3 nights in Dec 2024

10/10 Excellent

Aleks

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property was excellent. The beaches were well taken care of. The staff was very friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right on the beach beautiful sunrise!! Kept our luggage for the day great service
Stayed 1 night in Nov 2024

10/10 Excellent

Roland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from staying at Playa Esperanza Hotel in Tulum and felt like we stayed in paradise. It was truly beautiful and could not be happier. The first night our bungalow was probably 50 feet from the ocean. However the ceiling was a bit low for me ( I’m 6ft 2”) so switched to another equally gorgeous bungalow our remaining time there. Daniel and his staff were extremely kind and attentive. If you love nature and the sounds of waves and birds to fall asleep at night, this is the spot for you. Also the ocean was incredibly beautiful and warm to swim in. Can’t wait to return!

10/10 Excellent

Deany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent. Felt very welcome
Stayed 4 nights in Sep 2024

4/10 Poor

kris

Disliked: Amenities, property conditions & facilities
A 2-3 star hotel. As basic as it gets - but wonderful to be right on the beach!
Stayed 1 night in Nov 2024

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique to me about the property was that it is just steps away from the beach. Staying here is a unique experience but you got to be ready to he minimalist room. Which is fine because the main attraction is the beach. Staff and services were 20/10 super friendly staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Chevon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daniel and the staff at Playa esperanza was excellent, over and beyond comfortable stay. Being amongst nature and the beach is few steps away. I recommend this hotel to everyone.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ronald

Stayed 3 nights in Aug 2024