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Rubi Tulum

4.0 star property

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Photo gallery for Rubi Tulum

Royal Villa | 1 bedroom, premium bedding, minibar, in-room safe
Signature Penthouse, 1 Bedroom | Private kitchen | Mini-fridge, espresso maker, coffee/tea maker, electric kettle
Luxury Villa, 1 King Bed | Living area | Smart TV
Signature Penthouse, 1 Bedroom | View from room
Lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Kitchen
  • Room service
  • Breakfast available

Explore the area

Map
Calle 16 sur Supermanzana 15 Manzana 162, Entre Calle 21 Poniente y Calle 23, Tulum, QROO, 77760
  • Tulum National Park
    ‪5 min drive‬
  • Tulum Beach
    ‪7 min drive‬
  • Tulum Mayan Ruins
    ‪12 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪49 min drive‬

Room options

View all photos for Luxury Villa, 1 King Bed

Luxury Villa, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Luxury Villa, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • 583 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Penthouse

Panoramic Penthouse | Private kitchen | Mini-fridge, espresso maker, coffee/tea maker, electric kettle

Panoramic Penthouse

  • 980 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Penthouse, 1 Bedroom

Signature Penthouse, 1 Bedroom | 1 bedroom, premium bedding, minibar, in-room safe

Signature Penthouse, 1 Bedroom

  • 980 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is $156 total
includes taxes & fees
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About this property

Rubi Tulum

4-star Tulum hotel with rooftop terrace
This smoke-free hotel features 2 outdoor pools, a restaurant, and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Other amenities include a rooftop terrace, a coffee shop/cafe, and spa services.
Rubi Tulum offers 21 air-conditioned accommodations with private plunge pools and minibars. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. Accommodations at this 4-star hotel have kitchenettes with separate dining areas, cookware/dishes/utensils, and espresso makers. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access. Smart televisions are featured in guestrooms. Additionally, rooms include safes and complimentary bottled water. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.
Rubi Tulum features 2 outdoor swimming pools. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This Tulum hotel also offers a rooftop terrace, spa services, and tour/ticket assistance. Complimentary self parking and valet parking are available on site.

Rubi Tulum is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and noon.
Rubi Tulum has a restaurant on site.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • Street parking available
  • Beach shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to noon for a fee: USD 20 to 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 2 outdoor pools

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • In a nature reserve
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 7 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Towels provided

Entertainment

  • 55-inch smart TV
  • Private plunge pool

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Kitchenette
  • Late-night room service
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 20 to 35 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Rubi Tulum Hotel
Rubi Tulum Tulum
Romantic Rubi Tulum
Rubi Tulum Hotel Tulum

Rubi Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 69 out of 85 reviews
Rating 8 - Good. 6 out of 85 reviews
Rating 6 - Okay. 5 out of 85 reviews
Rating 4 - Poor. 2 out of 85 reviews
Rating 2 - Terrible. 3 out of 85 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

6/10 Okay

Shirin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Karina Stephanie Guzman

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property is very isolated, nothing is within walking distance. Cabs charge $35 USD for a 10 min ride. Walking around the hotel was a pain because of the stones all around, very unsafe for someone who has been drinking. The bedsheets smelled like mildew. There is no actual shower, just a random tub in the middle of the room that makes a huge mess when you shower. The on property restaurant closes at 4pm so you're screwed for dinner if you don't want to pay $80 for a cab ride to & from another restaurant. The guy who received us at the front desk had an attitude and wasn't helpful with anything at all, the maintenance guy was more helpful than he was. Our rooms power also went out for 2 minutes our first night there.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffery Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel! Staff were very friendly and professional, will be staying here when we return to Tulum!
Stayed 7 nights in Feb 2025

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 3 nights in Feb 2025

10/10 Excellent

Devon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at Rubi Tulum was Excellent! I give everything a 5 stars! A great place in the Jungle to hang out and relax. I will be back! Thank you Rubi Tulum.

10/10 Excellent

antonio, Nogales

Stayed 4 nights in Feb 2025

10/10 Excellent

Michael

Stayed 3 nights in Jan 2025

8/10 Good

Melody

Traveled with partner
Liked: Cleanliness
Beautiful rooms, friendly staff, breathtaking view and property! Highly recommend this place. Must have a car to get around as it is located in a remote area.
Stayed 3 nights in Feb 2025

10/10 Excellent

Amandeep, New York

Stayed 4 nights in Dec 2024

6/10 Okay

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was far away from everything and extremely dark at night roads were horrible.
Stayed 4 nights in Dec 2024

10/10 Excellent

Daykel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with cool Tulum jungle vibe and very friendly staff.
Stayed 2 nights in Nov 2024

2/10 Terrible

Mingyu

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the middle of nowhere—no restaurants, no stores, nothing. The only food available was the hotel’s limited breakfast and lunch options. Getting there cost me 1,000 pesos in taxi fare because the roads were pitch-black, unsafe, and impossible to walk. Outside, it was a construction zone—dust, noise, and chaos everywhere. Morning, I was woken up by loud construction sounds, making it impossible to rest. The room was freezing, with only a thin quilt and no comforter. I asked for one, but no one was at the front desk at night, and by morning, they simply told me that comforters weren’t provided. It was unacceptable. I couldn’t sleep, woke up sick from the cold, and endured endless noise. After seeing the poor environment, the construction dust, and the constant noise, I was immediately concerned for my health and wanted to leave before even checking in. The hotel initially agreed to refund me but later refused. Left with no choice, I stayed one miserable night and left first thing the next morning. As a female traveler, the area was terrifying—completely deserted, with no shops, no restaurants, and no delivery services. After dark, I was trapped in the hotel, hungry and scared. This was supposed to be a vacation, but it felt like punishment. Freezing cold, noisy, unsafe, and completely isolated—this was the worst hotel experience I’ve ever had. Absolutely appalling.
Stayed 3 nights in Nov 2024

10/10 Excellent

John, Seaford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful boutique property in the jungles of Tulum. The grounds were well maintained and felt like a botanical garden. The pools were beautiful and refreshing (a little chilly). Dayanne and the other staff were exceptional; welcoming, friendly and knowledgeable. We went during the “off season” and therefore had limited access to amenities (restaurant was only open for brunch). The local food delivery service Tomato was a game changer and helped us enjoy local foods without leaving the property. While the roads nearby were in poor condition, they were fairly easy to navigate using an ATV or scooter. Taxis had no trouble and were easy to access.
Stayed 6 nights in Nov 2024

6/10 Okay

Alida, camden

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
when i got there it was like no welcoming because i got there at 7 there was no receptionist so the security took us too our room and that was it, I mentioned bout my vip access the next day n they said they didn't know anything about what that was, didn't get no drinks or anything, the restaurant was closed when we got there so we had to call another taxi to get something to eat, they should atleast have a snack store or room service since theres nothing close or walking distance, hotel was just nice just needs more pptions for guest.
Stayed 4 nights in Nov 2024

10/10 Excellent

Eva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a stunning design and an amazing vibe—you’d never even realize you’re in the middle of the jungle. The room was spotless, and the staff was exceptionally friendly.
Stayed 5 nights in Sep 2024

10/10 Excellent

stuardo

Stayed 2 nights in Sep 2024

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely beautiful. It’s romantic, secluded, clean, tranquil, peaceful, and just flat out perfect for what I was looking for. The last bit of the trip to get there, the road was a bit torn up from construction but once you walk inside your just in awe. Staff was amazing and friendly, property is so well taken care of I felt like I was little oasis.
Stayed 2 nights in Aug 2024

8/10 Good

Carrisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures does no justice this place is absolutely gorgeous. Trust me you’ll love it.
Stayed 1 night in Jun 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Jayla

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2024

10/10 Excellent

Theresea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful. It is located in the middle of the jungle. The staff were amazing! They were helpful and knowledgeable. Great place to stay.
Stayed 6 nights in Jun 2024

10/10 Excellent

TyBreun Armise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rubi Tulum was everything and more than I could imagine. The road leading up to the resort was a little iffy but when I arrived I was in love. Rubi looks exactly like the videos and photos but so much better in person. The staff was extremely helpful and on call for all our needs. Everything was truly perfect for my 36th birthday.
Stayed 4 nights in May 2024

10/10 Excellent

Shalitia, Lawrenceville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Rubi was AMAZING! The on-site restaurants were good. Having the options to go to the pool or use your private dipping pool in your room made it GREAT!
Stayed 4 nights in Mar 2024

10/10 Excellent

Stephanie Renea Woodard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel. Serene retreat for a reset. I experienced a leak and the staff immediately moved me to another room. I enjoyed my vacation/birthday at the Rubi.
Stayed 4 nights in May 2024