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The Waves Tulum

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Waves Tulum

Aerial view
Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio
Exterior
Deluxe Large Penthouse Apartment Rooftop Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes
Outdoor dining

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot Tub
  • Pet friendly
  • Pool
  • Room service
  • Breakfast available
  • Spa

Explore the area

Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760
  • Dos Aguas Park
    11 min walk
  • Hospital de Tulum
    11 min walk
  • Tulum National Park
    4 min drive
  • Tulum, Quintana Roo (TUY)
    13 min drive

Room options

View all photos for Deluxe Studio With Large Balcony

Deluxe Studio With Large Balcony | View from room

Deluxe Studio With Large Balcony

  • 667 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Penthouse Studio Rooftop Pool

  • 872 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Deluxe Penthouse Apartment With Rooftop Pool | Living area | 42-inch Smart TV with digital channels, TV, streaming services

Deluxe Penthouse Apartment With Rooftop Pool

  • 1302 sq ft
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Studio With Private Plunge Pool

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool

  • 1539 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio Private Plunge Pool

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Signature Studio With Balcony | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio With Balcony

  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Deluxe One Bedroom Apartment Private plunge Pool | Living area | 42-inch Smart TV with digital channels, TV, streaming services

Deluxe One Bedroom Apartment Private plunge Pool

  • 775 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

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Exterior

Naala Tulum

Pool
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (429)
The price is $288
per night
$354 total
includes taxes & fees
Jan 6 - Jan 7
Naala Tulum

About this property

The Waves Tulum

4-star Tulum hotel with private balconies
4 outdoor pools, a full-service spa, and a fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a sauna, massage/treatment rooms, and a children's pool. Change of towels is available on request.
The Waves Tulum offers 98 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. 42-inch Smart televisions come with digital channels. Bathrooms include showers.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include printers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
The Waves Tulum features a full-service spa, 4 outdoor swimming pools, and 2 spa tubs along with a sauna and a fitness center. Public areas are equipped with complimentary wireless Internet access. This Tulum hotel also offers a children's pool, spa services, and tour/ticket assistance. A total renovation of this property was completed in October 2022.

The Waves Tulum has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children

Things to do

  • 2 spa tubs
  • 4 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Pool toys

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of food locally-sourced
  • Built in 2021
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Blender
  • Chef service
  • Cookware, dishware, and utensils
  • Limited room service
  • Restaurant dining guides
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Printer
  • Reusable coffee/tea filters
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 17 for adults and USD 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

The Waves Tulum Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 425 out of 777 reviews" "
Rating 8 - Good. 158 out of 777 reviews" "
Rating 6 - Okay. 78 out of 777 reviews" "
Rating 4 - Poor. 56 out of 777 reviews" "
Rating 2 - Terrible. 60 out of 777 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool area was very pleasant.
Stayed 5 nights in Aug 2024

10/10 Excellent

G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Ashley

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very old. The pools are very old have rest on them very dirty. The pictures online are older pictures. The property does not look like that. Also, the property is sitting in the middle of nowhere is in a unsafe area.
Stayed 3 nights in Sep 2024

10/10 Excellent

susmita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I cannot tell you guys about how much I recommend this place and how I have no words to describe The wonderful time I had at this hotel I loved every single moment of 5 days i stayed at this hotel. The staff from front desk to bars to resturant, housekeeping were is so nice and so willing to help, even though we had language barrier. The front desk person specially were so helpful, they are so quick to answer all your questions and so quick to help with whatever you it.
Stayed 6 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

David, freeport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, pool bar, clean rooms
Stayed 1 night in Sep 2024

2/10 Terrible

Crystaly

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the WORST EVER experience!!!!!!! When we arrived, there was NO ELECTRICITY. The guests were in an uproar and the hotel employees (who hardly spoke english) cancelled everyone's reservations. Everyone had to run around Tulum at night, looking for a new stay. However, the hotel guranteed a full refund for the 3 nights. I GOT NOTHING!!! I spoke to several representatives from Expedia and they stated that they could not contact the manager. I went back to the manager and she promised a refund. Again I contacted expedia and still, I did not get compensation for my 3 nights and 4 days.
Stayed 4 nights in Jul 2024

10/10 Excellent

Britania

Traveled with family
The ambiance was great
Stayed 8 nights in Aug 2024

10/10 Excellent

Sherriann, Fort Lauderdale

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and quiet
Stayed 3 nights in Sep 2024

2/10 Terrible

Kania

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a terrible experience we had ! This hotel will extort you for everything you have. First off, we booked The penthouse toom because it comes to the kitchen so that we could hire a chef for my birthday, and cook for me… Well, after the chef started cooking, they told us we had to pay an extra $100 usd or They were gonna call the cops on us… which is crazy. The manger is a terrible person and if I had known I would have never ever booked here. She is disrespectful and money hungry. Along with the other lady that’s a manger . I will continue writing reviews about this place on every platform as people need to know what they are getting into. I did see on tik tok that people were saying the cleaning staff was taking stuff out their room, but here I go being Naïve and booked it anyways . So this is an honest review . They were mad our chef came to the room because their chef is not getting paid for the service but the food they have here is nasty and there is never anyone in the kitchen making food. The second issue was that fact they charge people for any stains on the bed ? Lol especially makeup , granite I have not been wearing make up or anything and we had to wait 3 days just to get clean , half fresh sheets .. which still has stains and they said it’s oxidation.. they brought us up dirty sheets that looked like they washed already but the blue stains didn’t come out and they said it was us, mind you we were never even in the room all . Never again!
Stayed 3 nights in Sep 2024

10/10 Excellent

Jose M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

8/10 Good

Rafael, Bayamon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho pero creo que tiene potencial de crecer un poco más! La comida del restaurante tenía un sabor exquisito!!
Stayed 3 nights in Aug 2024

8/10 Good

Julia

Liked: Cleanliness, property conditions & facilities
Good property. But entrance to lodging is far from the street and there is not easily accessible to main road. Wifi did not work in room.
Stayed 4 nights in Aug 2024

10/10 Excellent

Marcela

Liked: Staff & service, property conditions & facilities
The street was full of holes
Stayed 8 nights in Aug 2024

10/10 Excellent

Edmo

Stayed 1 night in Aug 2024

10/10 Excellent

LILIANA LEON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Carlos

Stayed 1 night in Aug 2024

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Half the facility were out of order. The taps leaked and room was very mouldy. Walls and linens were dirty.Pools were lovely. Gym was great. The grounds were very beautiful. The staff was young and not helpful.
Stayed 3 nights in Aug 2024

10/10 Excellent

Miriam, Lehigh Acres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Aug 2024

6/10 Okay

Cruz

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything inside the hotel was great just horrible view and taxi driver charge a lot. Hotel for been on a budget was great
Stayed 1 night in Aug 2024

2/10 Terrible

STEVEN

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s giving abandoned and very poor upkeep!
Stayed 3 nights in Aug 2024

4/10 Poor

Shelley Lynn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful but appeared neglected. Many of the balcony pools were green. There was a small cement trench circling the garden - the water was also green. Chair on our balcony was rotting and had metal sticking through. Bathroom sink and faucet had a sticky substance I had to wash off before we could use. Kitchen faucet as well. Kitchen counter sticky and cloth came away black. One hand towel and two bath towels, no face cloth. We bought dish soap so we could clean the area. No dining options nearby and taxis very expensive. We are happy to walk generally but it wasn’t really an area it was safe to walk in the dark. We checked out 3 nights early.
Stayed 7 nights in Aug 2024

2/10 Terrible

Barbara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to address the issues my husband and I encountered during our recent two-week stay at a property we booked for a vacation. The property did not meet our expectations as it lacked several promised amenities, appeared to be under renovation, and some areas seemed to be in disrepair. We did not receive the promised daily breakfast, the restaurant area appeared condemned, and the spa was under some renovations. Our initial room had a strong, unpleasant odor, and the second room we were given had issues with cleanliness. Several advertised amenities were not accessible, and we had internet connectivity issues. Attempts to request a refund and relocate were challenging due to unreliable internet and service in the area. In addition, the directions to the property were inadequate, and the route to the location was disconcerting, particularly after dark. In summary, our experience fell well short of expectations, and we hope these concerns can be addressed. I would like for Expedia to reach out to me by my email or phone number on file. Thank you.
Stayed 10 nights in Aug 2024

2/10 Terrible

Tianna Hall

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We don’t even bother checking in. The facility was run down, dirty, smelly, the pictures were inaccurate, pools were dirty, bar was closed permanently let alone the swim up bar advertised. There were barking dogs everywhere and the restaurant was only opened occasionally and with a limited menu. This is not at ALL what was advertised and we were certainly not going to stay somewhere that we felt unsafe and dirty.
Stayed 3 nights in Aug 2024